Just purchased a new Escalade from Hendrick Cadillac and I couldn't be happier with the service I received from Nick Pak. He is wonderful to work with!! This was my 4th purchase from Nick and Hendrick Southpoint, they provide excellent customer service! read more

I recently brought my Cadillac 2016 SRX to Hendrick Cadillac Southpoint for a simple and well‑documented issue with my CUE touch screen. The sound system worked, Bluetooth connected, calls came through, the screen was illuminated, but the touch function was frozen, which is a known problem caused by the gel‑based adhesive Cadillac used in these units. I confirmed the issue beforehand when I booked my appointment and came in expecting a straightforward warranty repair that is specifically covered in my plan. The experience that followed was extremely disappointing. My Saturday appointment was confirmed the day before, yet when I arrived after a 30‑minute drive I was told that their weekend staff "doesn't handle stereo issues." I wondered why they would accept an appointment for a stereo issue if that was the case but I chalked it up to an error in their scheduling system and moved on. They rescheduled me, and when I returned Monday in peak traffic to drop the car off, I was told that the new appointment had been mistakenly set for the following Tuesday. This was the second scheduling error, and by that point I had already wasted hours commuting back and forth. I told them I wasn't coming back a third time and they were able to schedule me for the correct day. Tuesday of the appointment they squeezed me in, but the "diagnosis" they provided was nothing more than confirming what I had already told them: the screen is unresponsive. They then quoted me $2,000 to replace the entire unit, even though Cadillac owners forums and CUE screen suppliers charge around $135 for the part and note that installation is simple and takes one to two hours for novices. The only reason I came to the dealership was because the repair is covered under my warranty, something I've never had trouble with at other Cadillac dealerships. Hendrick says they called the warranty company and later told me the claim would be denied. That was surprising, because the same warranty has fully covered repairs at other Cadillac service centers without issue. They then asked if I wanted to pay the $2,000 out of pocket. I declined and went to pick up my still‑broken car, only to be charged $256 for a "diagnosis" that took no real effort and provided information I already knew. Staff were friendly, but friendliness does not excuse the complete lack of follow‑through, the scheduling mistakes, the refusal to honor a valid warranty, or the inflated repair pricing. After ten years of owning Cadillac vehicles, I used to trust the brand and specifically chose dealerships for reliable service, access to genuine parts, and professional support. This visit made it clear that the business model at Hendrick Cadillac Southpoint does not prioritize customer care or long‑term relationships. Instead, they appear focused on high‑margin repairs, even when less costly, warranty‑covered solutions exist. I left with my car unfixed, several hours lost, and $256 spent for nothing of value. If you are ever interested in spending $256 dollars on information you already know then I highly recommend this dealership. I will not return to Hendrick Cadillac Southpoint, and based on this experience, I will be rethinking doing business with any Cadillac dealership moving forward. Fortunately, several independent shops have been recommended to me from friends also burned by Hendrick's, such as C&C Automotive Charlie, Pete's Garage, and Clayton's Car Care. These places that actually work with warranties and treat customers fairly and care about helping you when trouble comes your way. To the staff that worked with me, ya'll were great its the policies I have a problem with. I would not trust this site to care for any of my family member's cars. read more

I have tried to give the service department the benefit of the doubt on several occasions. However, when you call and ask for a service advisor, 90% of the time you never get anyone and good luck having someone call you back. Good customer service seems to be a thing of the past. read more

It's been 3 years since I was quoted $9,000 for a new engine in my Cadillac by the service department manager. I had the car towed home and changed the oil and it has run perfectly ever since. It is amazing how well your car runs if you just don't let a dealership touch it. read more

The cars is great, the dealer is terrible. The finance person was a really dishonest and took forever to correct the issue with our car purchase. The service department was our car and looked like the washed it with a rake. The paint need correction after the car wash damaged during washing. The service department website is very glitchy and doesn't actually schedule your appointment. Good luck getting anyone to call you back from this dealer. Do yourself a favor and run as fast as you can from this dealer. You may be buying a luxury car, but you will Yugo service. read more

Had my car towed there and called and made an appt for 8am. Called multiple times that day and no one could call me back or answer me about what was going on with my vehicle. Left multiple messages and got no response in over 24 hours. Now I remember why I go to Thompson Cadillac for all my service instead of these guys. read more

I'm not going to allow these low ratings keep going. I've shopped here a few times and purchased just this pass summer. It was a pleasing experience once I left doubt out of my decision. Go in, know your budget and get what you like. Other dealers are good as well but the network Hendricks has is amazing when you sit back and look at what you're getting. read more

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I tried call omg the Cadillac dealer at Southpoint in Durham NC Was on hold for 49 min then Britney answered and put me on hold for another 30 min I finally hung up don't do business with them read more

Recently purchased a XT5 with sales person Teriq. Can't say enough good things about them. The sales team, the finance Mgr , the staff that I came in contact ... nothing but positive experiences. I have been buying autos for over 30 years. By far, the best experience!!! Thank you. read more

Hendrick Cadillac Southpoint - Auto Repair Near Me - Durham, North Carolina

HORRIBLE EXPERIENCE The advertised price of the car we were interested was a hoax . Sales guy changed the numbers around & treated my husband & I as if we were ignorant by saying "he had never had a problem with people not understanding the disclaimer." We are in our 50's & the sales person was at most 26. He said & I quote " I've asked you four times how much cash you want to put down & you have not told me." It was a horrible experience & I would advise anyone who wants to buy a car to find someone who you can trust & at the very least treat you with respect when you are trying to negotiate a deal . read more

Brough the warranty truck in for repairs. They returned to me saying all is well and truck within GM spec. Took it to the independent mechanics they diagnosed faulty injectors, brought it back for warranty repairs to this dealer with diagnostics documentation, same answer "does not matter what independent mechanics say, truck does not show faulty codes but vibrations and rough idle is normal for GM trucks..."Very arrogant Service Manager laughed in my face saying "go complain to whomever you want, GM and Hendrick Cadillac have more lawyers". Since when dealers and GM are in war with customers? read more

Jeff Lawton is amazing and will help with all of your mechanical needs! Ask for him!

At 1st it good but then things changed. Friday July 3: I had a 8:15 appointment I never received a update so around 2pm I called just to be toll my car was just going in for diagnostics. Johanna said she would call me back in an hour never heard back from her. So I started to worried an decided to come up to shop a little after 5pm I arrived just to be toll my vehicle needed a part that wasn't in stock and my bill was over a $1000. Okay that was tuff pill to swallow but went asked the the loaner car which Johanna promised me that we will put you in a Cadillac instead I was offer an Encore. When I asked what happened to the car you promised, I was toll "A car is the car isn't it. Its the end of day nothing I can do." I'm thinking to my self my car was up here all day why am I just getting this news right before a holiday weekend. Not a very good feeling so I decided not to accept the Encore and agree to the work that was diagnosed as the problem. Monday July 6: I sent Johanna an email that morning asking if my part was order and to send the invoice. Around 2pm I decided to call and asked to be transferred to her no one never pick up after waiting for a while the operator switched back to me I was toll Johanna wasn't at work. Tuesday July 7: Johanna called me and informed that the part was order and should be in that day. I explained to her that I tried emailing just to find out the email on the website was incorrect. Later when she called me back I was toll there was another problem with my car and it would be 911 to fix it. At this I really began to believe that dealerships are really out to rip people off or my car was miss diagnosed from the beginning! After hearing the frustration in my voice Johanna was able to get that price reduce but only after I decided to have my car towed to another shop. I never thought I would have been paying 1639.00. Overall if can avoid coming back Southpoint I will. I will travel to Cary first. read more

After having my vehicle for two weeks I go and pick it up at the Hendrick Cadillac dealership in Durham yesterday and the DVD players are not working. When we go inside and mention this, the service advisor says that the Cadillac advisor is not there and asked "What do you want me to do about this?" Again by far the worst customer service I have encountered in a very long time. The staff is argumentative and does not listen, is full of excuses, and is super defensive. Please please think twice before taking your car there. Once they try to fix the issue that have been paid for and not fixed, I will never ever go back there again. Experience was totally unprofessional and there is clearly no accountability. read more

I visited the Cadillac service department last week and I will tell you unlike previous experiences at Hendrick at the Chevy and BMW sides of their complex the Cadillac division is horrible. I am not speaking of the technicians but the two service advisors Roop Balmick and Johanna Green are lazy, rude and have no customer service skills. If you want to learn how not to run a service department take your Cadillac to them and I am sure you will be unimpressed with their lack of pride in what they do. They belong in a warehouse taking inventory rather than dealing with customers. read more

I have not even gotten my truck back yet. I dropped my truck off my 2016 Escalade last Thursday morning for an appointment I made that weekend prior. They were suppose to be checking why my stilibrake and abs light was coming on. I also wanted them to check out why the transmission jerks. When I got there it was one person at the Cadillac counter, I should have turned around then. I leave the car with one of the people so that checked me in. I never rcv'd a call from anyone at the service dept. I made three calls from 1pm Thursday to Friday. I finally was able to speak to someone by the name of Kristine and she advised me of the status of my truck and stated she would update me. Well well well no update, I finally called on Tuesday and she stated the truck was with the transmission person and she would let me know what is going on and when I can pick up the vehicle. I have not rcv one call, I am in need of my truck for traveling purposes. No one has offered me a loaner, I have to run down the service department to get answers. I have dealt with many different service depts and this is the WORST service center I have ever dealt with in my life. OH and I still have no truck and no update as of today my truck is still at Hendricks Cadillac. I am due to leave town Sunday and now it looks like I will have to rent a truck. smh read more

Their service department is the reason I sold my 2014 Vsport. I owned the car for 10 months and had several issues. It was in the shop more than 5 times. Johanna was often rude to me, or completely unresponsive when I needed to schedule a time to bring mine in and get a loaner car. The last time I brought my car in for the metal trim oxidizing, turbo rattles, squeaking sunroof, and some other issues. They said my trim is "normal", they couldn't duplicate the turbo rattle (had video proof and was able to make it rattle any time I wanted, and said the sunroof squeak was caused by body flex. Joanna asked if I taken my car to the track? Umm no, I have never tracked a car before. Turbo rattle is a well documented issue on this car and GM has released two fixes for it. The dealer refused to fix those issues and others. You pay money for a luxury brand and get treated like garbage. I ended up selling the car after only 10 months and went to a different brand and much happier now. I would strongly recommend avoiding this dealer at all costs, and do research before spending money on a Cadillac. I will NEVER buy another Cadillac in my life because of the poor treatment I received from the service department at this dealer. Hopefully whoever gets my old car has a better dealer than I did. read more