Honest, fair, thorough work. Comfortable but not luxurious waiting area. Rule of thumb, when the…read morewarranty runs out on your not new any more auto, take it to the best independent you can find, I did Do your own footwork.

I have been happily going with my two Volvos to Swedish Imports for about 10 years. JJ, the owner,…read moreand his crew are extremely knowledgeable, fully trustworthy, friendly and reliable. I appreciate knowing that they will never suggest an unnecessary service. They provide objective advice on replacement issues. They get the work done on time, or earlier than promised. My wife now takes her Subaru to JJ, and she is totally pleased -- far more pleased than with dealerships. Also, JJ has an amazing dog named Sierra that seems brighter and more curious than some humans I know. :-)

I use the BMW service Dept. Maurice goes beyond the call of duty. He always takes care of us when…read morewe drop off our car for service. If it has to stay overnight they give us a BMW Loaner. I have also purchased a vehicle from the BMW Dealer. I was not happy how the deal went , I spoke with them and they made it right.

This is for the service department only. Never bought a car there and based on the service…read moredepartment, never will. My wife drops the car off for service and tell her to get approval for anything beyond what we've asked for (check out a wire dangling from the bottom of the car and an oil change). They call back and say that the car needs some $700 service work done at the 30k mile mark. This apparently is an oil change, tire rotation, AND they change your air filters and windshield wipers. I tell them NO and stop by the Advance Auto Parts down the road and replace the air filters and wipers in their parking lot and save about $500. They did suggest a new battery but wanted $190 to replace it. Advance Auto Parts sold me one of their best for $90, installed it free and gave me a 3 year replacement warranty. Another $100 I'll keep. I know it's an Acura and all, but this place never fails to shock me at the prices they charge. i guess some people must let them do this otherwise they wouldn't tell me these ridiculous prices with a straight face. I'd have given them 1 star, but they did fix the wire for free.

Awesome car buying experience! They respected social distancing with doing most of the approval…read moreprocess over the phone and online and my sales person Phyllis was very down-to-earth and easy to work with. - I think people in certain situations have high expectations with what they think they can get and what they think a car dealerships can actually do when the banks tell them yes or no with the car that you want not them. If you the consumer have your down payment, all of your paperwork, and can be patient you'll be good! People just need to chill and relax when buying a car.

Recalls on a vehicle were ignored and taped back together and basically I was told sorry. I went…read moreto the other University Ford and they tried to charge me $500 to replace a key stating it would have to be reprogrammed. I replaced the key myself for less than $25 on amazon. I will never go back after changing my oil there and being told there was a hole in a pump, them trying to charge me to pull my engine but then letting me leave the dealership with no antifreeze/Air Conditioning. They were sure quick to try to sell me a new car. I'm at a different dealership with much better service right now. Watch out.

Visiting Durham from Florida, driving a new EV (Toyota bZ 2026) purchased last month. We asked this…read moredealer service department if they would see a car that had been purchased at another state, less than one month ago. They were willing to see it. Our main concern was odd noises. The car was making at highway speeds. They were not able to diagnose this or reproduce it. However, they did perform a tire rotation and oil change, which is part of the scheduled maintenance at 5000 miles. However, they did not turn off the maintenance required light, Anna continues to show that maintenance is needed. I will have to address that with the dealer in Florida.

Stopped in at this dealership by myself and actually had a great experience. The sales staff were…read moreall nice and helpful. I was not intimidated in the least. I met with a Knowlegeable salesman who answered a lot of my questions about several vehicles. This was a much better experience than I've had while living in Florida searching for a car. I test drove a car too and it was smooth.

Stopped in this Kia dealership and had an amazing experience. Jonte Bryant a stellar salesman,…read moreasked if I needed help and was so attentive and kind. He took the time to listen to me and asked great questions. He took his time showing me several cars and spent the time explaining all the reasons why a Kia was the car to purchase. This was the first time I have experienced a positive encounter with a car dealership and I can't say enough great things about the entire visit. I have appreciated the level of communication and follow up he's provided and if I could give more stars I would. I can't recommend this dealership enough.

We purchased a pre-owned Kia Soul from this dealership in Jan 2026 and were told it had only been…read morein a minor fender bender with purely cosmetic damage. The Carfax report indicated the car had been repaired and serviced, so we felt comfortable moving forward. As entering into the hotter months, we found the AC is not working properly. And we brought the car back to the dealership for a check and they would charge us $400 diagnosis fee unless if the warranty covers it. We decided to go to a different Kia dealership to get a second opinion and issues were found: - The car had a leaking radiator hose and the hose was also not properly clamped prior to sale - The AC system was not properly serviced with too much Freon added, (still had 560g in the system after 3 month leaking) There were visible coolant pink fluid stains in the engine bay at the time of purchase, which we questioned after opening up the front hood and the salesperson dismissed as something they could "clean up" however it was not cleaned when we picked up the car. We thought it was cosmetic and didn't question more. We had to spend $800 out of pocket to fix problems that should have been identified and addressed before the sale. Total scam and trie to get rid of their broken car. Do not buy from this dealership!

I just purchased a forester from Jeremy Smith (Finance manager was Shadi). This whole car-shopping…read moreexperience has been so insanely stressful and as a first-time car buyer and young woman who was alone, I was prepared for the worst. I visited plenty of other dealerships and places to buy cars and this was the best. I expected plenty of comments about where a brother, father, husband, etc., would be to help me with the process and I expected to be taken less seriously as a car-buyer. I received none of that from Jeremy or any of the other folks that helped me at this dealership. They took me serious, listened to my concerns, were not pushy about things I did not want to do or include with the vehicle, were incredibly organized, timely, and communicative. Overall, I'm a big fan of this dealership.

Extremely unprofessional experience with Hendrick Subaru Southpoint. Before I could even purchase a…read morevehicle, they made me spend an hour verifying my identity and driver's license. After negotiating and signing the price agreement sheet, they suddenly refused to honor the agreed price, claiming it was too low. Later, my brand-new Subaru developed an EyeSight issue. The service department repeatedly denied the problem, blamed operator error, and even claimed my vehicle had no such function. They also had a salesperson drive the vehicle approximately 20 miles for a "diagnosis," claiming that the repair agreement I signed authorized this and that there was no safety issue. They told me everything was fine, but only after I filed a complaint did they conduct a proper diagnosis. At that point, a technician confirmed a defective component. Very disappointing experience with both sales and service. Poor professionalism and accountability.

I sold my car to Toby at Durham Auto Mart, and honestly have to say it was the most wonderful, easy…read moreexperience I've ever had! I've never enjoyed such an easy process, while truly enjoying the professional and honest people at this car dealership. I highly recommend Toby and his entire staff and operation! Thank you all for making my car selling experience so smooth and easy! Steven Lester

It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me…read moreafter 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce

Very solid spot here. Always is very clear with what they do service wise before hand and breaks…read moredown price. They are excellent communicators providing video documentation during service to help showcase issues then showing the fixes. I've worked with Noelia as my advisor and she's absolutely awesome, she's always super efficient, kind, and explains the services on my car super well. 5/5 experience

Still going with 5 stars. I ended up buying a new to me black MDX, that I really love. It took me…read morelittle to no time and Kyle was willing to listen to me. I love cars and understood what I wanted in my next one as well as what my car was worth. I also had an offer from another dealer as a trade in which allowed me to recognize my boundaries. Once we got the car (which I love) I knew something wasn't right. Sounded like the rotors but with the mileage it didn't make sense. I ended up giving it a week and then ended up bringing it in. I was in fact right and the team worked with me to get it all fixed up in a timely fashion. They were apologetic and kind. Once again a 5 star experience!

Sept-11-2026 I had oil change, inspection etc done this…read moreweek. My tires didn't pass the inspection, so I bought new ones right then and there. My service person was Joe Defrancesco and he took great care of me. I will always use Southpoint Honda for anything my wonderful car needs. I have a Honda Fit 2019. I've driven Hondas for decades and will never change brands. And Darcy is still there, she sold me the car new. She had to find it in the color I wanted and she did so quickly and efficiently. So many thanks to her then, and it was great to see her again and have a little chat while I was waiting for my car this week. So A+++ for Southpoint Honda.

They charged my sister 9k for a used car and a couple weeks later she gets told by a mechanic that…read morethe motor needs to be replaced along with a few other things (she's gotten 3 quotes from different places) making the cost well over 4k for repairs .... They did not offer any kind of warranty or assistance with repairs and did not disclose any of these issues when she was purchasing the car. Dishonest company and bad customer service. When we reached out to express concerns and see if they could help in anyway we got transferred and then hung up on .

Not only did they do amazing bodywork, but they left my car washed, cleaned the fluids filled. The…read morecommunication was great. The work was done fairly quickly, I am genuinely surprised to see anything less than four or a five star overall rating for this place. They were amazing.

Subject: Durst not honoring Chrysler Life Time Fuel Tank replacement warranty. Service Bulletin…read more Number 14-002-14 Group Fuel System Date: Apr 22, 2014 When I addressed, Sport Durst Chrysler Dodge Jeep Ram Address: 4511 Durham-Chapel Hill Blvd, Durham, NC 27707 with this service bulletin. There answer was to buy a new car. My logic, why should I buy a new car that no one will not be able to repair in 10 years. The dealership had no understanding between a Service Bulletin and a Auto recall. In the automotive industry, an automotive bulletin (officially called a Technical Service Bulletin or TSB) is a non-mandatory communication from a manufacturer advising mechanics on how to repair known vehicle issues. A bulletin, broadly speaking, is a general term for any public or official news update. A car recall is an official notice issued when a vehicle or its equipment poses a safety risk or fails to meet federal safety standards. These are typically mandated by the National Highway Traffic Safety Administration (NHTSA) or initiated voluntarily by the manufacturer. The stalling issue is a safety issue. The customer service was rude, hung the phone up on me.