My regular mechanic moved farther away than I could manage on short notice, so I went to NTune for…read morea transmission check. I was not disappointed! PD took care of my car quickly, did a great job, and has the personality of an old friend. Although he knew I was moving to Mexico and would not be back to their shop, they still did a good job of making sure my car was roadworthy! And it worked! Almost three thousand miles, through some pretty huge mountains and my transmission service came through like a shining star! Thanks, PD and FYI, we did make it to Mexico!

We love em! Have been taking our vehicles here for years. Honda fit, Mazda 3, ford econoline…read more Friendly & good communication.

Honest, fair, thorough work. Comfortable but not luxurious waiting area. Rule of thumb, when the…read morewarranty runs out on your not new any more auto, take it to the best independent you can find, I did Do your own footwork.

I have been happily going with my two Volvos to Swedish Imports for about 10 years. JJ, the owner,…read moreand his crew are extremely knowledgeable, fully trustworthy, friendly and reliable. I appreciate knowing that they will never suggest an unnecessary service. They provide objective advice on replacement issues. They get the work done on time, or earlier than promised. My wife now takes her Subaru to JJ, and she is totally pleased -- far more pleased than with dealerships. Also, JJ has an amazing dog named Sierra that seems brighter and more curious than some humans I know. :-)

I moved to Chapel Hill 42 years ago and remember getting my first set of replacement tires for my…read more1981 Toyota Corolla at the Franklin Street location. I chose Chapel Hill Tire because it was the only place within walking distance from my dorm. Over the years, I consistently took my trusty Toyota there for service. When I eventually gave the car to a friend, it had 275,000 miles and still ran perfectly. My friend added another 100,000 miles before the old Corolla finally went to Toyota Heaven. In those 42 years, I've lost count of how many cars Chapel Hill Tire has serviced for me, my wife, and my four kids--roughly around 17 cars. We've never had an issue until about a year ago when there was a problem with an oil change. Fortunately, the warning lights worked, and I was able to address it myself. When I informed Chapel Hill Tire about the mistake on my next visit, they were thankful and assured me it was a fluke. However, the same mistake happened again on my next visit with the same car. I was shocked and unhappy. When I informed the garage and the manager, they were equally shocked and horrified. They identified the root cause, explained that it was a data error, and assured me that it had been permanently addressed. Chapel Hill Tire went above and beyond to rectify the situation and ensure it never happens again. Admitting and owning up to a mistake shows a lot of character, and Chapel Hill Tire has shown me just that. Despite the errors, their response has reinforced my trust in them. I look forward to bringing the next 17 vehicles to Chapel Hill Tire.

They failed to properly secure one of my wheels. I got halfway home and the front end of my car…read morestarted making horrible noises. When I did get home, I found all lug nuts loose on the offending wheel, with one nut almost falling off. They also failed to return my wheel lock key to my car and claimed they did return it. A thorough search of my car turned up nothing. What seemingly made all of this worse was a lack of contrition on their part, after essentially imperiling a customer with shoddy work. After alerting them of the lost wheel lock key, I actually had to call them back to force a refund for it. Another minor issue included very poor reception on my Verizon phone service in their waiting room, such that I could do no phone-related work or view their inspection report for confirming car work to be done (they do have guest Wifi, which I noticed after the fact. no texting though). Monitor the work this place does very carefully.

Awesome car buying experience! They respected social distancing with doing most of the approval…read moreprocess over the phone and online and my sales person Phyllis was very down-to-earth and easy to work with. - I think people in certain situations have high expectations with what they think they can get and what they think a car dealerships can actually do when the banks tell them yes or no with the car that you want not them. If you the consumer have your down payment, all of your paperwork, and can be patient you'll be good! People just need to chill and relax when buying a car.

Recalls on a vehicle were ignored and taped back together and basically I was told sorry. I went…read moreto the other University Ford and they tried to charge me $500 to replace a key stating it would have to be reprogrammed. I replaced the key myself for less than $25 on amazon. I will never go back after changing my oil there and being told there was a hole in a pump, them trying to charge me to pull my engine but then letting me leave the dealership with no antifreeze/Air Conditioning. They were sure quick to try to sell me a new car. I'm at a different dealership with much better service right now. Watch out.

I've used these folks for a good while now, in the decades-plus since I moved to Durham. I have…read morewatched as their waiting area went from a crowded after thought to a conscious expression of customer care. New padded club chairs, tables with power hubs for charging, really tight work, free coffee machine and a drink vending machine. No TV - everyone is either reading their paper or on a device of some type. There are no magazines from the early pre-pandemic days littering the area. It's like they have read past reviews! When you check in (already an excellent process), they double check your phone number, and encourage you to turn off call screening of unknown numbers so they can send you updates. They send a video of your scheduled service, along with suggested items you may want today. Buttons under each recommendation allow you to give them permission to proceed. The price for each is in the page, and a running total is across the top of the page. No one has to walk out and call your name and talk you through what they found - it's all in the video. Yes, they could use a noise-canceling mic, and give their service reps a bit of coaching on speaking slowly and clearly to make for a better communication experience with non-car folks, but this is so far beyond what any other car place I've been to is doing that I'm not going to downgrade them for that. It's nice to have a place that's keeping current in both car maintenance and customer service experience!

Back in 2021, I bought a Tesla Model 3 that had less than 2000 miles. Thought I got a decent deal…read moreuntil I had to get the registration. We have to do inspection here in NC so this is when I found out that the car needed tires. My problem for not checking closer, but you figure a car with under 2000 miles should have decent tires. Not so. My conclusion - and the only conclusion one would come to is that they switched them out. Still have the car and it works fine. Just still steaming that I had to pay for new tires. Your experience may be better.

Quick fast service. Helped me out without an appointment . Reliable help when we needed it.read more

George in reception was absolutely fantastic. He was clear and concise in his communication and set…read morevery good expectations. He outlined that they were short staffed but never used that as a crutch or an excuse. When I showed up, I was about the 10th person in line and I had a new tire slapped onto my car within 2 1/2 hours. I can only imagine how much quicker it would've been if they were fully staffed. Anyway, your interests are safe with George and Co. Highly recommend!

After 82 years on the Earth, driving clunkers, having kids driving clunkers, I have a wealth or…read moreexperience with autobody repair, and Brown Brothers Body Works is, hands down, the very best service I've ever experienced. They located an exotic body part, and took less than a half day installing it. They have too many work-bays to count and they obviously hire top talent. I've never before walked away from a body shop totally confident that my experience could not have been better.

WTF? What kind of body shop puts in a new back window WITHOUT SEALING the edges? Big puddle of…read morewater inside my trunk. These people were so incredibly nasty to deal with that I won't dream of even coming back to address this issue. Not only did they do a horrific repair, they were exceptionally rude...

I know this place in the past has not gotten the best reviews and it's safe to say that the place…read morehas changed. I started coming here in July, 2015 and didn't meet the nicest people there. I've seen some new people work there and it's been a HUGE difference. I went to get my oil change. I just got the 4 oil changes for $64.99 and it's a good deal for me. When they mean fast service, they mean it. I only waited 30 minutes for my oil change. They even cleaned the inside of my car! So sweet. While I was in the waiting room, one of the associates brought us water and coffee. That is a huge plus. I would recommend people come early in the morning to get their service done. Overall, this place has improved a lot! I will be taking my car back here to get service. I haven't given it a 5 because I would love for them to keep up this good service. Once I see that, I will change my rating.

I have told these sales people repeatedly that I do not want texts, emails or phone calls wanting…read moreto sell me a car, buy my car or for any other reason. They ignore me. Now are blocked and I will NEVER do business with them again if I am in the market for a car, especially after checking out their yelp reviews.

I had a great experience shopping for a new Mazda C-50 with Will. He was able to work with us to…read moreget the right price. He made sure to find the right color for us and brought it in from another dealership. I would recommend his service.

I'm having trouble getting to the service department and the third-party Operater seems to be…read morehanging up intentionally. I'm ready to take my car elsewhere.

I use the BMW service Dept. Maurice goes beyond the call of duty. He always takes care of us when…read morewe drop off our car for service. If it has to stay overnight they give us a BMW Loaner. I have also purchased a vehicle from the BMW Dealer. I was not happy how the deal went , I spoke with them and they made it right.

This is for the service department only. Never bought a car there and based on the service…read moredepartment, never will. My wife drops the car off for service and tell her to get approval for anything beyond what we've asked for (check out a wire dangling from the bottom of the car and an oil change). They call back and say that the car needs some $700 service work done at the 30k mile mark. This apparently is an oil change, tire rotation, AND they change your air filters and windshield wipers. I tell them NO and stop by the Advance Auto Parts down the road and replace the air filters and wipers in their parking lot and save about $500. They did suggest a new battery but wanted $190 to replace it. Advance Auto Parts sold me one of their best for $90, installed it free and gave me a 3 year replacement warranty. Another $100 I'll keep. I know it's an Acura and all, but this place never fails to shock me at the prices they charge. i guess some people must let them do this otherwise they wouldn't tell me these ridiculous prices with a straight face. I'd have given them 1 star, but they did fix the wire for free.