A belated but well-deserved 5-star review for Tri-City Auto Care. I couldn't have been happier with…read morethe service I received. I had driven from Pittsburgh to Durham for a job interview; on the day of my interview, something went terribly wrong with my car brakes, and while I managed to coast the car back from the interview to my motel, I knew I wouldn't be able to drive the 8+ hours back to Pittsburgh the next day. I found Tri-City on Yelp and sent them an email, but it was after 5:30p and I was worried I wouldn't get a response. Much to my (pleasant) surprise, Rhonda responded right away and said they would be happy to get me in to check out my car first thing the next morning. I brought my CR-V in first thing, and as promised, they immediately took my car back, gave it a thorough inspection, provided me with a (reasonable) quote for the work, and managed to get me back on the road by 10:45a. I've had other situations where my car has needed emergency repairs while I'm traveling, and have been completely taken advantage of (financially, with overpriced repairs, and mechanically, with "patch" jobs that didn't repair the problems). I had the complete opposite experience at Tri-City. Good work, friendly service, reasonable prices. Rhonda herself made a point of coming up to me in the waiting room to make sure everything was going well. She is a delightful woman, and it is clear that she and her husband take extreme (and well-deserved!) pride in their service. The waiting room couldn't have been more comfortable: comfy chairs, TV, bottled water, snacks, K-cup coffee, a clean restroom, even a place for kids to play -- everything one could want to make the painful process of car repairs (hey, let's be honest!) as pleasant as possible.

Tri-City Auto Warning: Dishonest Service, Scammers, Voided Refund, and Vehicle Put at Risk"…read more It's rare that I leave negative reviews, but my experience with Tri City Auto was a complete nightmare. They charged me $773 for faulty work based on a diagnostic they never properly performed. I was told my Q3 Audi needed a thermostat--only to later learn it didn't. The part was ordered incorrectly three times, delaying repairs. I was then told by Jennifer McCormick, I should be grateful she did not charge me for their mistake because it cost them money. My car was initially promised back the same day but wasn't returned for two days. The day after pickup, my car wouldn't start, I was able to get a battery jump, to make it to Jiffy Lube (less than 1 mile away) for a battery replacement. Within minutes the dashboard lights lit up, smoke billowed from under the hood and fluid poured from the bottom of the car. Jiffy Lube discovered the intake hose hadn't been properly reconnected--posing serious safety risks to me and others as I was about to travel out of town. Tri City agreed to tow the car back and offered a loaner, which was the only positive experience. They eventually admitted the thermostat wasn't ever needed and said they'd issue a refund. The owner can also express sometimes things just happen and things can go wrong. However, the refund receipt was vague, and when I asked for clarification, shop supervisor Jennifer McCormick responded unprofessionally--handwriting unclear notes on the receipt. I followed up via text, simply requesting confirmation of the refund details. Within minutes, Ken McCormick, the owner, called me with a hostile tone, stating, "I already told you what the refund was for." Despite having printed documentation and screenshots of the initial refund, Ken and the Tri-City team ultimately reversed and voided the promised refund transaction. I had to take my car to another repair shop, where the technicians expressed serious concerns about the work Tri-City performed. All dashboard lights are now on, and there appears to be additional electrical damage. I've already lost over a week of access in my car, now using LYFT and incurred more than $1k in additional repair costs--potentially even more. Tri City Auto is dishonest, unethical, and extends dangerous. I would never trust them with my vehicle again and strongly advise others to avoid this shop. what they are doing to people is so unfair and I would not wish this treatment on anyone.

I have NEVER liked the car buying process so go me to give 5 stars the service was excellent!! All…read moreof the staff was friendly and accommodating. Go see Kenai he will take great care of you!

Let me first note that the SALES team is AMAZING!!!! They were wonderful when I purchased my new…read morecar last year.  However, this this service center is the least professional formal business I've ever encountered. I've never owned a Mitsubishi before so I'm unsure whether this is typical but I have owned several brand new cars and have never required service within the first 7 months of ownership let alone 5 times.  I called in a month ago with a warranty question and have yet to receive a return phone call from Coretta.  During my attempt to check in at my last and final appt, Coretta was amid a work inappropriate rant about how far behind she was on paperwork while acting like my presence for the appt I was given was an inconvenience for her. And once again I left without the job that I came in for having been completed in full which is definitely a trend.  She claimed that a part had to be ordered and she would call to schedule once it arrived. Of course its 2 months later and nothing.  Then I randomly have a missed call from them with no voicemail message after I've had the problem addressed elsewhere.  But hey she doesn't even call to tell me when car is ready when it's there as if I'm just supposed to know by osmosis when to pick it up.  At least she's consistent. She is the least easy person to deal with and shockingly the ONLY person in the tiny office that is their service dept. Each time I had to take my car I prayed for there to be literally ANYONE else for me to deal with and I mean ANYONE.  I have acknowledged or rather accepted what I already knew after my first visit which is that there is new learning or behavioral change occurring here. The sales dept was great but service with this lady has made me want to take crumbl cookies for everyone in the service dept at my other dealership because this type of nonsense would never be tolerated there.  I called and asked for the GM and the operator connected me to a voicemail for the vice president and COO who has yet to return my call as well. It seems that this type of behavior is an organizational issue and likely will NOT change. It's sad because the buying experience was great but it has been nothing short of debotchery since then. Skip this place and save yourself the aggravation. She's overwhelmed, disorganized, and obviously ill equipped to be a department of one. It's totally worth the drive and time to go ANYWHERE ELSE AND I MEAN ANYWHERE ELSE for Mitsubishi service.

Cheap and excellent service. I use them for oil change and state inspection. 10/10 I will…read moredefinitely recommend

The place to go for oil changes, inspections and repairs!…read more I have been a long-time customer of this business. The guys at Hope Valley 66 auto repair shop always contact you within a timely basis to give you a reasonable estimate on any repairs that you may need. They will not suggest unnecessary repairs and will not try to overcharge you on service. Getting oil changes and inspections here is a breeze, I never have to wait very long, especially if I arrive in the morning on a weekend. If you need a more complex maintenance service or repair performed, generally you need to bring in your vehicle on a weekday for the mechanic to perform diagnostics. Whenever I have had to drop off my car for such a service, I will receive a call within a few hours after diagnostics are complete, with an estimate to approve of the repair. Usually, the repair (brake work for example) is complete by the end of the day. On occasion, a repair might take longer than that due to waiting on a part to arrive or some other factor but rarely do I have to wait more than a day or so. Be aware that this is an independent shop, not part of a large dealership chain or something, so the waiting area is fairly small and spartan. I believe there is free Wi-Fi available but have not had to use it for any period of time. Again, Hope Valley 66 offers solid, reliable service for very reasonable rates and I would recommend them easily.

This is a gem of a place, and I am so grateful for the kind and immediate care yesterday when a…read morenail punctured my tire. Fortunately, I was near this establishment. You are the best, Darryl!

Very nice and accommodating folks. Did the service and got me on my way in no…read moretime. Very knowledgeable.

Quick and easy service. Left my car clean. Was quick to answer any questions I had. Well worth the…read moremoney.

Came here for the first time as I was in need of a tire change. I was going to go to another place…read morea little further away but decided to give AW a call. The lady who helped me on the phone was so sweet and calming. She got me exactly what I needed. Once I stopped by she remembered speaking with me and ensured I received what we spoke about. She had a very calming effect to what could have been a stressful situation. The price she' quoted me was much lower than where u was originally going to attend which is one of the reasons why I came here. They replaced my tire in a timely manner. AW kind of checked all the boxes for me to return in the future. Overall great experience.

Awesome customer service and very reliable people. I have use this garage for many years ranging…read morefrom oil change to small repairs and they have always done a great job and charged fair price-definitely lower than big chain repair shops. Last weekend, I found a rattling noise coming from the back of my car. I was worried about driving it and thought about bringing it to a big chain auto repair shop which opens on weekends. I am so glad I didn't because it would have cost me a pretty penny. I brought the car to Couch on Monday morning, they took a look right away, secured the heat shield from the exhaust and I am on my way! They didn't charge me anything because I am a loyal customer! You just don't find honest and nice repair shop like this anymore, I highly recommend it!

I had a great experience here. I'm a bit inexperienced when it comes to cars. Ace made me feel…read moreright at home! My car was done in 3 hours for a reasonable price. As I was leaving, Ace made sure to give me some good advice and gave me his business card so I can contact him if I ever need help again in the future. I will be coming back to Couch Automotive Repair!!

For nearly a decade, Yearby's has defined what quality service is all about. Friendly, helpful, and…read morealways comprehensive in taking care of our vehicles. Fast, efficient and fair. Highly recommend.

I was overcharged…read more I explained the problem; apparently, not believing me, they got the wrong part . . . and they must have charged me both for obtaining the wrong part and the right part. My car was in the bay for 20 minutes and they hit me with a labor charge of nearly $400. Sadly, I thought I could trust these guys from past dealings. I did not check what others would have charged until later: the *dealer* would have charged less, and two other garages would have done the labor for about half what they charged me. I won't be back.

Staff was phenomenal great prices very fast the atmosphere was great and the people as wellread more

Stopped by for air (Mavis on Hillsborough Rd. Durham). Carlos approached me and checked all my…read moretires. Very nice of him to do that. Have tires from Mavis and check air pressure every month. This happens often at Mavis....someone always around to assist.