I've used this service for my 2017 C Max Energi for several years and have always been pleased by…read morethe quality of the work and the friendliness of the staff. When I bring my car in, they take great care of it. They have an automated service that keeps me updated on progress. If they notice something wrong or that needs service, it's useful information but I've never been upsold. The prices are fair.

I would NEVER take another vehicle to Chapel Hill Tire after my experience with them…read more I brought my Subaru in for service, and noticed it overheating the day I got it back. I took it back to the shop and they told me it had essentially no coolant in it. I immediately asked the technicians why there was no coolant. They told me, "It was filled up when it was here." When I asked, "Then why is there no coolant in it now?", they couldn't give me an explanation beyond repeating that they had filled it. The car continued losing coolant and overheating. I brought it back multiple times, and I was repeatedly told that they had pressure-tested the cooling system and that there were no pressure issues and everything was fine. They also told me there were no warning lights indicating a problem. Meanwhile, I was constantly having to refill the coolant and pull over when the car overheated. One time I had to sit on the side of the road for about 45 minutes waiting for a friend to bring me coolant just so I could get the car home without overheating it. Eventually the car broke down on the highway and had to be towed. After all those previous visits where I was assured the cooling system was fine, I was finally told that the head gasket had blown and that replacing the engine would cost around $6,000. After I challenged that price, the estimate was suddenly reduced to around $3,000. I'm not upset that a Subaru developed a mechanical problem. I'm upset that I repeatedly reported coolant loss and overheating, and I was repeatedly told the cooling system was fine. The car eventually suffered a major failure anyway. I don't trust this shop and I won't be taking another vehicle there. If you're dealing with a recurring mechanical problem, I strongly recommend getting a second opinion before continuing to rely on their diagnosis

We've gone here for years and they've kept our ancient Honda Fit humming along beautifully. Never…read moreripped us off for unnecessary repairs; always friendly and knowledgeable. They know what they're doing, they charge a fair price and their turn-around time is always great. Can't say enough good things about John's Automotive!

John's is a reasonably priced car repair facility where you can get an old vehicle fixed without…read morepaying more than 50% of its value. I priced brake jobs for my old Ford truck. All the corporate repair shops gave estimates from $125 to $300 more than John's did. Even with their $100 off coupons if you book online lol. The costs I paiid were reasonable at John's and he corrected a minor problem withoUt charge to facilitate the principle repair. This is not the first time I've have this type of experience at Johns Automotive and for sure it will not be my last experience as I plan to continue using their services to keep my older vehicles running witHout exceeding their tax value.

I took time to think about whether I should post this, but my experience here troubled me…read more I took my car here and received a quote for work. When I went to pick up my car, they had fixed something else we hadn't agreed upon and now wanted me to pay for that as well. It didn't sit well with me and I was not going to wait until they took off what they had fixed without my permission, so I ended up paying the extra. The next time I took my car to a very well trusted mechanic in the area, one that I trust as well, they told me that there were parts that had been stolen off of my car. I was shocked. This was the last place I had been. You do the math. Two stars is probably being generous, but yeah no I will not be recommending this business. Maybe you'll have a better experience if you're Hispanic or Spanish speaking, I just don't feel I was treated well.

Horrible mechanic and person. Took $3000 from me, had my vehicle for a year, and returned it to me…read morestill broken. Now he will not give me my money back or repair the car. What a con artist scammer! Stay far away!

Got denied alignment service twice. First got stranded on the road, ran out of gas and got to the…read moreshop around 5:15 told me they were taking no more customers, while I'm driving 20min to get to the shop with a bad alignment. Second time decided to get there earlier at 3:30 and told me they couldn't take me, keep in mind there were only 2 cars parked and 2 cars inside with the alignment section no cars in there. I've taken both my other cars here and got taken care of with no problem, love the service but that one employee was not it! Thanks

Came in for an inspection and was in and out within 30 min. Great customer service at the counter…read morefrom Mr. Poe he was very polite and helped to rush my car in!

I enjoy going here. I live in Chapel Hill and make the extra drive to come here because I know they…read morehelp in every way they can. I've come here for oil changes and for tire repairs and they have been expedient in getting those services done. Everyone is friendly and gives no problems in helping with any questions I may have.

Came in with an issue with my AC not working intermittently, paid over $400 for a diagnostic and…read morenew blower motor. By the time I drove my car home the AC wasn't working again. Brought it back in, they said the actual issue was a compressor wire rubbing against something. They had the gall to attempt to charge me for another "diagnostic fee" to find the same issue they should've found when I brought it in for the week prior. When I argued over why I was being charged another diagnostic fee, the manager said "it's a different issue than what you brought it in for last time, last time you said it wasn't blowing air at all." That is absolutely not what I said. I said the AC was not blowing cool air consistently, but it was still blowing air. When I informed the manager of this he got noticeably flustered and immediately took the diagnostic fee off of my check, which made me suspicious. So I did some research and spoke with my mechanic buddy, I discovered that my car had NONE of the symptoms of a bad blower motor when I brought it in to this Firestone. Yet their $80 "diagnostic" found that, that was main problem. Which, obviously was NOT the issue with my car. So I reluctantly paid for the $120 labor cost to move and repair a compressor wire. Again, before I could even get home my air conditioning was not working. So I brought it in for a third and final time and told them I am not paying for any more work and they need to fix the issue that I've had for the past 3 trips to this Firestone. The issue ended up being another wire that was hanging by a thread and it took them 3 times to find it. It would've cost around $120 total to fix the actual problem with my car, but I ended up paying over $600 for their mistakes, laziness, and parts I DIDNT NEED. Make sure you know your car better than these guys or they'll end up taking advantage of your lack of knowledge squeezing $600 out of your $100 problem.

J was arrived on time despite the short notice he was given for an alternator replacement. He did…read morean excellent job, was courteous and offered a competitive pricing.

J knows cars!! Brought my Benz in to have the AC fixed. The price was reasonable so I gave him a…read moreshot. It was finished in one day. He is fully trained car specialist whose passion shines through. He loves what he does. Needless to say, the Ac works fine. I want to add that prior to this, I had brought it to a popular repairs shop specializing in Benz, and they did not fix the problem. It pays to use a new person, like I did. I gave him a chance and he shined through. I encourage you to contact J with any car problems you might have. His communication is top notch. All my questions answer. Thank you, J.

Had an oil change performed on my vehicle on March 2025, but I did not want to have tires rotated…read moreas I was planning to have that done elsewhere along with balancing. They performed the oil change well enough, but they always seem to be a bit less welcoming when you state that you don't want the tire rotation service. My main issue, however, is that they did not appear to top off my fluids although they include a $6-plus charge for that service on your bill, according to the genial woman who checked me in. I ended up having to buy washer fluid myself to refill my vehicle's reservoir. Also, I would have liked to have gotten the checklist of systems they checked, and the videos they used to provide. Did they not check everything because I didn't want to have the tire rotation? I don't like having to think about that possibility. I'll likely still go there for oil changes, but I am hopeful service will be a little better overall.

Save time & money: go elsewhere!!!…read more My wife had a flat tire, and made the mistake of having it towed to AAA Car Care at South Square. They decided that all four tires needed to be replaced, plus a couple other things, and quoted over a thousand dollars (!!!). I said how about you patch the flat tire and I'll come pick it up- which they refused (!!!- professing deep concern about our "safety" lol). Since it was now mid-afternoon the day before Independence Day, I had to scramble to find another shop to tow it to ON MY OWN DIME (the lack of a spare tire is another story). Luckily I was able to find one and they patched the tire for $32; all the tires are just fine (no evidence of "dry rot" as claimed by AAA). This is a great place to go if you're itching to spend extra for stuff you don't need; otherwise you should GO SOMEWHERE ELSE!!!

I've been taking my car to CHT for 5 years now. They consistently take good care, are realistic of…read morecost, treat me fairly, and are respectful. I highly recommend them. They communicate really well too. Can give u a ride if you need it.

Chapel Hill Tire on 1728 Fordham Blvd has the worst customer service. DONT book an appointment…read moreonline. The answering service has a script and will stick to it no matter what you want. Very hard to reach location by phone. Once I got someone, he said I didn't have appt at 5:30 which I booked online, that my appt was changed to 4:00 because they leave at 5. No notice and no apologies. Very rude attitude. I got a text at 9:00 a.m asking if I could come in now. I said yes. Nope, they hadn't ordered tires. Very confusing, very bad attitude. Extremely rude.

Service was fast and fantastic! I just rolled up at 8am on a Monday and was seen after a 5 minute…read morewait by a friendly gentleman. To be honest, the facilities were very dated and if you've never been in a southern car garage shop this may be a new experience for you, but I'm NC born and bred so I felt like I was waiting in my late grandpa's tool shop while my car got (and passed) its inspection.

Came here to get my vehicle inspected in order to register it. Quick service. Tahir was very…read morenice. Reasonably priced inspection for $13.60!