So far, they've done the best they can to accommodate my situation. I have Endurance for my Car…read moreCoverage. Well, as it turns out Endurance took a long time to give the go ahead to fix my car. Then after they did, they would only pay about 60% of the cost, leaving me to pay the other 40%. However Danielle did give me a Veteran's Discount for my portion. so that was a bit of a help. They didn't get my car done today but went ahead and ordered a Uber to take me home tonight from my job. That's good Customer Service. Tomorrow, when they finish with my car, they'll have Jimmy come and pick me up from home and take me to my car. So as far as the Service is concerned, I think they're top notch. This is my first experience with Chapel Hill tire, but I think when I do need tires, I'll go there.

I went to Chapel Hill Tire because my car was leaking transmission fluid. I walked into a clean and…read moreshiny location, which turned out to be the first red flag. instead of looking at just the transmission, they charged me for a "full diagnostic," and then told me that the simple leak fix was going to run an exorbitantly high fee. I went to the another shop, one recommended to me for their integrity, who stated they would look for free and fix whatever they found. Turns out, there was no leak in the first place, and that the dripping had other explanations not requiring any expensive intervention. Chapel Hill Tire has lost my trust. Do not give these fearmongerers and scammers your business. Their shiny new interior is paid for by your dollars, once they scare you into paying for things you don't need. If anything, get a second opinion and a quote from another place.

We've gone here for years and they've kept our ancient Honda Fit humming along beautifully. Never…read moreripped us off for unnecessary repairs; always friendly and knowledgeable. They know what they're doing, they charge a fair price and their turn-around time is always great. Can't say enough good things about John's Automotive!

John's is a reasonably priced car repair facility where you can get an old vehicle fixed without…read morepaying more than 50% of its value. I priced brake jobs for my old Ford truck. All the corporate repair shops gave estimates from $125 to $300 more than John's did. Even with their $100 off coupons if you book online lol. The costs I paiid were reasonable at John's and he corrected a minor problem withoUt charge to facilitate the principle repair. This is not the first time I've have this type of experience at Johns Automotive and for sure it will not be my last experience as I plan to continue using their services to keep my older vehicles running witHout exceeding their tax value.

I took time to think about whether I should post this, but my experience here troubled me…read more I took my car here and received a quote for work. When I went to pick up my car, they had fixed something else we hadn't agreed upon and now wanted me to pay for that as well. It didn't sit well with me and I was not going to wait until they took off what they had fixed without my permission, so I ended up paying the extra. The next time I took my car to a very well trusted mechanic in the area, one that I trust as well, they told me that there were parts that had been stolen off of my car. I was shocked. This was the last place I had been. You do the math. Two stars is probably being generous, but yeah no I will not be recommending this business. Maybe you'll have a better experience if you're Hispanic or Spanish speaking, I just don't feel I was treated well.

Horrible mechanic and person. Took $3000 from me, had my vehicle for a year, and returned it to me…read morestill broken. Now he will not give me my money back or repair the car. What a con artist scammer! Stay far away!

Got denied alignment service twice. First got stranded on the road, ran out of gas and got to the…read moreshop around 5:15 told me they were taking no more customers, while I'm driving 20min to get to the shop with a bad alignment. Second time decided to get there earlier at 3:30 and told me they couldn't take me, keep in mind there were only 2 cars parked and 2 cars inside with the alignment section no cars in there. I've taken both my other cars here and got taken care of with no problem, love the service but that one employee was not it! Thanks

Came in for an inspection and was in and out within 30 min. Great customer service at the counter…read morefrom Mr. Poe he was very polite and helped to rush my car in!

I enjoy going here. I live in Chapel Hill and make the extra drive to come here because I know they…read morehelp in every way they can. I've come here for oil changes and for tire repairs and they have been expedient in getting those services done. Everyone is friendly and gives no problems in helping with any questions I may have.

"Failed" me for a CV axle which isn't actually part of a state inspection. Go somewhere where they…read morewon't lie to your face.

J was arrived on time despite the short notice he was given for an alternator replacement. He did…read morean excellent job, was courteous and offered a competitive pricing.

J knows cars!! Brought my Benz in to have the AC fixed. The price was reasonable so I gave him a…read moreshot. It was finished in one day. He is fully trained car specialist whose passion shines through. He loves what he does. Needless to say, the Ac works fine. I want to add that prior to this, I had brought it to a popular repairs shop specializing in Benz, and they did not fix the problem. It pays to use a new person, like I did. I gave him a chance and he shined through. I encourage you to contact J with any car problems you might have. His communication is top notch. All my questions answer. Thank you, J.

Had an oil change performed on my vehicle on March 2025, but I did not want to have tires rotated…read moreas I was planning to have that done elsewhere along with balancing. They performed the oil change well enough, but they always seem to be a bit less welcoming when you state that you don't want the tire rotation service. My main issue, however, is that they did not appear to top off my fluids although they include a $6-plus charge for that service on your bill, according to the genial woman who checked me in. I ended up having to buy washer fluid myself to refill my vehicle's reservoir. Also, I would have liked to have gotten the checklist of systems they checked, and the videos they used to provide. Did they not check everything because I didn't want to have the tire rotation? I don't like having to think about that possibility. I'll likely still go there for oil changes, but I am hopeful service will be a little better overall.

Save time & money: go elsewhere!!!…read more My wife had a flat tire, and made the mistake of having it towed to AAA Car Care at South Square. They decided that all four tires needed to be replaced, plus a couple other things, and quoted over a thousand dollars (!!!). I said how about you patch the flat tire and I'll come pick it up- which they refused (!!!- professing deep concern about our "safety" lol). Since it was now mid-afternoon the day before Independence Day, I had to scramble to find another shop to tow it to ON MY OWN DIME (the lack of a spare tire is another story). Luckily I was able to find one and they patched the tire for $32; all the tires are just fine (no evidence of "dry rot" as claimed by AAA). This is a great place to go if you're itching to spend extra for stuff you don't need; otherwise you should GO SOMEWHERE ELSE!!!

I've been taking my car to CHT for 5 years now. They consistently take good care, are realistic of…read morecost, treat me fairly, and are respectful. I highly recommend them. They communicate really well too. Can give u a ride if you need it.

I stopped in today to get my vehicle looked at and ended up receiving some of the best service I've…read moreexperienced in the Durham area. The technicians were knowledgeable, informative, and incredibly kind. Their excellent customer service made a lasting impression, and this will be my go-to place for vehicle service from now on. Thank you all for being so helpful!

Came here to get my vehicle inspected in order to register it. Quick service. Tahir was very…read morenice. Reasonably priced inspection for $13.60!

This place is the bomb for inspections. There was no waiting. The owner was charming. No hassle…read morewhatever. I wondered why I was driving out-of-the-way when I could've just gone to a Jiffy Lube. This was way better than Jiffy Lube.