I've used this service for my 2017 C Max Energi for several years and have always been pleased by…read morethe quality of the work and the friendliness of the staff. When I bring my car in, they take great care of it. They have an automated service that keeps me updated on progress. If they notice something wrong or that needs service, it's useful information but I've never been upsold. The prices are fair.

I went to Chapel Hill Tire because my car was leaking transmission fluid. I walked into a clean and…read moreshiny location, which turned out to be the first red flag. instead of looking at just the transmission, they charged me for a "full diagnostic," and then told me that the simple leak fix was going to run an exorbitantly high fee. I went to the another shop, one recommended to me for their integrity, who stated they would look for free and fix whatever they found. Turns out, there was no leak in the first place, and that the dripping had other explanations not requiring any expensive intervention. Chapel Hill Tire has lost my trust. Do not give these fearmongerers and scammers your business. Their shiny new interior is paid for by your dollars, once they scare you into paying for things you don't need. If anything, get a second opinion and a quote from another place.

Cheap and excellent service. I use them for oil change and state inspection. 10/10 I will…read moredefinitely recommend

The place to go for oil changes, inspections and repairs!…read more I have been a long-time customer of this business. The guys at Hope Valley 66 auto repair shop always contact you within a timely basis to give you a reasonable estimate on any repairs that you may need. They will not suggest unnecessary repairs and will not try to overcharge you on service. Getting oil changes and inspections here is a breeze, I never have to wait very long, especially if I arrive in the morning on a weekend. If you need a more complex maintenance service or repair performed, generally you need to bring in your vehicle on a weekday for the mechanic to perform diagnostics. Whenever I have had to drop off my car for such a service, I will receive a call within a few hours after diagnostics are complete, with an estimate to approve of the repair. Usually, the repair (brake work for example) is complete by the end of the day. On occasion, a repair might take longer than that due to waiting on a part to arrive or some other factor but rarely do I have to wait more than a day or so. Be aware that this is an independent shop, not part of a large dealership chain or something, so the waiting area is fairly small and spartan. I believe there is free Wi-Fi available but have not had to use it for any period of time. Again, Hope Valley 66 offers solid, reliable service for very reasonable rates and I would recommend them easily.

I have been going to Jorge for my car needs since I was introduced to him by my best friend back in…read more2010 or so (too long to remember). Not only do I trust his professional diagnosis, I respect his extensive knowledge. He truly is the best at what he does. I asked on Tuesday if I could get service on my car (oil change, air filter replaced, and serpentine belt replaced) - within 10 minutes, I had an appointment for Wednesday (It is important that mention that I live 40 minutes away and I don't mind the drive because I know I am going to get the best service - this is extremely important to me). It is true that the shop looks cluttered and it is true that the seating area and bathroom needs improvement, but his service is best to none. If you're looking for comfort as you wait, you're not going to have it. BUT, if you're looking for the best service/advice/work/opinion JORGE is the MECHANIC for you! For best experience, ask a friend to go with you. Drop your car off. You and your friend go have lunch or coffee in the area while you wait. Your friend drives you back. Your car will, for sure, be done and done well. I am sure that if your car could speak, it would THANK YOU for allowing Jorge to take care of it.

I took time to think about whether I should post this, but my experience here troubled me…read more I took my car here and received a quote for work. When I went to pick up my car, they had fixed something else we hadn't agreed upon and now wanted me to pay for that as well. It didn't sit well with me and I was not going to wait until they took off what they had fixed without my permission, so I ended up paying the extra. The next time I took my car to a very well trusted mechanic in the area, one that I trust as well, they told me that there were parts that had been stolen off of my car. I was shocked. This was the last place I had been. You do the math. Two stars is probably being generous, but yeah no I will not be recommending this business. Maybe you'll have a better experience if you're Hispanic or Spanish speaking, I just don't feel I was treated well.

Repairs done (single visit): Radiator & coolant compressor. This is a chain, apparently, but this…read morereview is specific to this locale. It seemed worthwhile to post a review because I noted a prior negative one related to a similar radiator repair. That made me very nervous myself when spotting it only after I'd left our Honda Accord there, but our experience was as positive as any car repair can be in trying circumstances. I had to very quickly find a garage via Siri search while on the road, with the added pressure that it was late afternoon, with many shops nearby already closed. This one was just minutes away from my highway location so the choice was pretty much forced on me by my highly alarmingly worded warning light. (What had seemed a minor cosmetic-damage-only encounter between car's front end & a buried railroad tie had, in fact, ruptured the coolant system, draining all the fluid, with potential to dangerously overheat the engine.) The very efficient and well-informed woman at the front desk helped advise the technician and they got my car in and assessed it together with speed & competency. Her initial estimate of damage and cost turned out to be accurate and both she and a man who alternated with update calls were helpful with the process of syncing with insurance + locating parts. Communication with us was routine and clear. During the initial wait, I saw them being equally well organized and courteous with others, even though it was then very close to closing time. I'm no automotive expert, so can't advise with any certainty if the job could have been done cheaper or faster (it took a few days due to coordination with insurance & getting one part), but...the final tally was adjusted slightly lower to match my insurance coverage -- much appreciated -- and three weeks later, car is still performing great following the repair (I wanted to wait on a review to ensure no surprises.) Also, they were kind to an elderly family member I was with, keeping the office open a little late so I could run down the road to pick up a rental. So, for making the crap experience of a car accident far from home a process as painless as possible: all stars.

Got denied alignment service twice. First got stranded on the road, ran out of gas and got to the…read moreshop around 5:15 told me they were taking no more customers, while I'm driving 20min to get to the shop with a bad alignment. Second time decided to get there earlier at 3:30 and told me they couldn't take me, keep in mind there were only 2 cars parked and 2 cars inside with the alignment section no cars in there. I've taken both my other cars here and got taken care of with no problem, love the service but that one employee was not it! Thanks

The Manager here always remembers me and makes sure to take good care of me. They always inform me…read moreof what issues need immediate attention. They are welcoming and professional, give em a try if you haven't

Came in with an issue with my AC not working intermittently, paid over $400 for a diagnostic and…read morenew blower motor. By the time I drove my car home the AC wasn't working again. Brought it back in, they said the actual issue was a compressor wire rubbing against something. They had the gall to attempt to charge me for another "diagnostic fee" to find the same issue they should've found when I brought it in for the week prior. When I argued over why I was being charged another diagnostic fee, the manager said "it's a different issue than what you brought it in for last time, last time you said it wasn't blowing air at all." That is absolutely not what I said. I said the AC was not blowing cool air consistently, but it was still blowing air. When I informed the manager of this he got noticeably flustered and immediately took the diagnostic fee off of my check, which made me suspicious. So I did some research and spoke with my mechanic buddy, I discovered that my car had NONE of the symptoms of a bad blower motor when I brought it in to this Firestone. Yet their $80 "diagnostic" found that, that was main problem. Which, obviously was NOT the issue with my car. So I reluctantly paid for the $120 labor cost to move and repair a compressor wire. Again, before I could even get home my air conditioning was not working. So I brought it in for a third and final time and told them I am not paying for any more work and they need to fix the issue that I've had for the past 3 trips to this Firestone. The issue ended up being another wire that was hanging by a thread and it took them 3 times to find it. It would've cost around $120 total to fix the actual problem with my car, but I ended up paying over $600 for their mistakes, laziness, and parts I DIDNT NEED. Make sure you know your car better than these guys or they'll end up taking advantage of your lack of knowledge squeezing $600 out of your $100 problem.

J was arrived on time despite the short notice he was given for an alternator replacement. He did…read morean excellent job, was courteous and offered a competitive pricing.

J knows cars!! Brought my Benz in to have the AC fixed. The price was reasonable so I gave him a…read moreshot. It was finished in one day. He is fully trained car specialist whose passion shines through. He loves what he does. Needless to say, the Ac works fine. I want to add that prior to this, I had brought it to a popular repairs shop specializing in Benz, and they did not fix the problem. It pays to use a new person, like I did. I gave him a chance and he shined through. I encourage you to contact J with any car problems you might have. His communication is top notch. All my questions answer. Thank you, J.

Had an oil change performed on my vehicle on March 2025, but I did not want to have tires rotated…read moreas I was planning to have that done elsewhere along with balancing. They performed the oil change well enough, but they always seem to be a bit less welcoming when you state that you don't want the tire rotation service. My main issue, however, is that they did not appear to top off my fluids although they include a $6-plus charge for that service on your bill, according to the genial woman who checked me in. I ended up having to buy washer fluid myself to refill my vehicle's reservoir. Also, I would have liked to have gotten the checklist of systems they checked, and the videos they used to provide. Did they not check everything because I didn't want to have the tire rotation? I don't like having to think about that possibility. I'll likely still go there for oil changes, but I am hopeful service will be a little better overall.

Save time & money: go elsewhere!!!…read more My wife had a flat tire, and made the mistake of having it towed to AAA Car Care at South Square. They decided that all four tires needed to be replaced, plus a couple other things, and quoted over a thousand dollars (!!!). I said how about you patch the flat tire and I'll come pick it up- which they refused (!!!- professing deep concern about our "safety" lol). Since it was now mid-afternoon the day before Independence Day, I had to scramble to find another shop to tow it to ON MY OWN DIME (the lack of a spare tire is another story). Luckily I was able to find one and they patched the tire for $32; all the tires are just fine (no evidence of "dry rot" as claimed by AAA). This is a great place to go if you're itching to spend extra for stuff you don't need; otherwise you should GO SOMEWHERE ELSE!!!

I've been taking my car to CHT for 5 years now. They consistently take good care, are realistic of…read morecost, treat me fairly, and are respectful. I highly recommend them. They communicate really well too. Can give u a ride if you need it.

Had a tire with a leak (nail). Told us it could not be repaired, needed a new tire, replaced…read more told us rear brakes/ rotors needed replaced. Final activity: 2-new tires New front and rear brakes and rotors Front alignment Cost-$2342, expensive! Duration 2 days. Brakes/rotors price was 2x last year. Staff was very accommodating and help

Service was fast and fantastic! I just rolled up at 8am on a Monday and was seen after a 5 minute…read morewait by a friendly gentleman. To be honest, the facilities were very dated and if you've never been in a southern car garage shop this may be a new experience for you, but I'm NC born and bred so I felt like I was waiting in my late grandpa's tool shop while my car got (and passed) its inspection.

Came here to get my vehicle inspected in order to register it. Quick service. Tahir was very…read morenice. Reasonably priced inspection for $13.60!

As I was pumping gas, the line disconnected from the top and came crashing down, spilling all over…read moremy shoes, clothes and the ground. I went inside to report it and to ask for help (I was worried about the gas all over the ground), and the two sales clerks just told me to go to another pump. I asked to speak to the manager and they refused to give me someone's name, telling me to "look on the Internet." I have never experienced anything like it. This place is a safety hazard, no one cares, and there is no one in charge.

I refueled and needed to add a little air in my tires due to the temperature drop. The air machine…read morewas messed up and pulled air out of my tire. At first I thought I did something wrong, so I asked another customer to help, but it did the same thing to him. Then, I went inside to ask for help. There were 3 men behind the counter, no customers. I explained what was happening and they completely dismissed me. Then I told them a man had tried also, and they sighed and came out. Then they acknowledged it was broken. The sexism on display and unwillingness to help the customer was so rude. I will say he offered to help with the spare, but I called GEICO roadside instead. I had to practically beg for a drink during the 1 hour GEICO wait. Like really? My car was drivable before coming there. Then I realized there was tape dispenser sitting on the air machine when they came out to put the out of order sign on it. Hmmm. So how often does this happen?