I moved to Chapel Hill 42 years ago and remember getting my first set of replacement tires for my…read more1981 Toyota Corolla at the Franklin Street location. I chose Chapel Hill Tire because it was the only place within walking distance from my dorm. Over the years, I consistently took my trusty Toyota there for service. When I eventually gave the car to a friend, it had 275,000 miles and still ran perfectly. My friend added another 100,000 miles before the old Corolla finally went to Toyota Heaven. In those 42 years, I've lost count of how many cars Chapel Hill Tire has serviced for me, my wife, and my four kids--roughly around 17 cars. We've never had an issue until about a year ago when there was a problem with an oil change. Fortunately, the warning lights worked, and I was able to address it myself. When I informed Chapel Hill Tire about the mistake on my next visit, they were thankful and assured me it was a fluke. However, the same mistake happened again on my next visit with the same car. I was shocked and unhappy. When I informed the garage and the manager, they were equally shocked and horrified. They identified the root cause, explained that it was a data error, and assured me that it had been permanently addressed. Chapel Hill Tire went above and beyond to rectify the situation and ensure it never happens again. Admitting and owning up to a mistake shows a lot of character, and Chapel Hill Tire has shown me just that. Despite the errors, their response has reinforced my trust in them. I look forward to bringing the next 17 vehicles to Chapel Hill Tire.

Good turnaround time for car service but Customer waiting area is cramped. Really annoyed on their…read morepersistence to replace tires when they don't need to be replaced. The dude wasn't even measuring tread, just making stuff up

I've been going to Lloyd Tire for 3 years now, mostly for oil changes and tire rotations…read more I recently found one of my tires would consistently have a lower tire pressure than the others which would set off my tire pressure monitoring system in my Honda every time the weather changed. Because I was in a rush and wanted to get this tire fixed as soon as possible, I dropped in to a local Pep Boys and asked them to take a look at the tire. They told me that I had two nails in my tire that were too close together and my tire couldn't be patched, offering me information on a new tire I could buy. I was a little suspicious about this, so I took my car to Lloyd Tire. They patched the tire in 30 minutes for $30. Lloyd Tire has always treated me well. I look forward to bringing my business there in the future.

My wheel had been making a dreadful sound that was getting progressively worse. Think of a…read more"womwomwomwomwom" from my wheel bay, which increased in speed along with my vehicle's speed. I could've sworn it was the front left and had thought that tire looked the worst out of the four tires, but the people at Lloyd were honest in informing me that it was actually the front right side! They replaced that tire and the sound is gone, effectively ridding me of my driving anxiety. They could've just replaced the left tire like I had initially asked and let me continue experiencing the issue, but they let me know exactly what the problem was. Chris was also very kind + patient when I had quite a few questions. I will be returning soon to get the other tire replaced!

I was recommended to Auto Logic by a neighbor. People in the area seem to have universally good…read morethings to say -- good service, good price, and good people. My experience has been the same. Marianne makes even the stressful SOS call to the shop a pleasure, and after calling around town, Auto Logic had the best price by a mile. I was concerned about moving across the country with a 12-year-old car, knowing I'd have to find someone trustworthy to service it, and I'm lucky to have gotten it right on the first try. As a bonus, they'll give you a T-shirt if you have expensive work done. It's a small consolation prize, but a very comfy one.

They do great work! First time I used them was for a clutch replacement in a Fiat 500 Abarth…read more Never a great time to try a repair shop for the first time but they exceeded my expectations and they performed maintenance on that car for until I sold it. Always honest with what I need and what I don't and friendly. Fiats are never cheap to work on but they provided fair pricing. They're a little far for me for my truck that about anyone could work on but I'd recommend them to anyone!

Visited this location based on a recommendation. The employees are friendly and helpful. I…read moreappreciated this as taking my car for oil changes etc can be intimidating and concerning as I am not a car expert. The service person walked me through the various oil recommendations based on mileage driven. This was a smooth visit with no surprises and they are efficient with time. I didn't have to wait and and I was in and out in 15 minutes or so.

Amanda was awesome and sweet. They did our inspection (and reinspection) quickly and were clear on…read morewhat to do to pass reinspection.

Overall it was fine. Came for an oil change, once we said no to the additional services that would…read morehave been $400+ we felt somewhat pushed away/unwelcome. The person that came in after us, their car was done at the same time as ours and they were asked to check out first, which wasn't an issue until the employee was discussing discounts, etc. then when we went to pay it was very dismissive and even seemed annoyed when we had a coupon. Like I said overall everything was fine, and hey some people have bad days.

I usually come here but will not anymore. I got my car serviced before I drop from NC to Atlanta…read moreand they told me they changed my air filter bc it was bent and dirty in the cabin and the next time I got my oil changed 2 month later the filter was still bent and dirty. They tried to gaslight me and say the condensation caused it to bend... umm... what universe do you live in? They also said it can get dirty depending on where you park it... I wash my car and vacuum under the hood at least once a week. Garbage. Absolute garbage

Their inspection works were done by four technicians systematically, and the performances was so…read morehigh, and each person reported found problems and asked me if I would like to get service on the issues. I was very happy with their so amazing services not on the inspection but also on oil filter , cabinet air filter, and tail light issues, etc. the total services just finished within 40 minutes including waiting times and service times. Totally charged only $30. The location was 1221 N Carolina Hwy 54, Durham, NC 27707.

Went here for an inspection. Took 2 hours and at the end of it the manager told me there were…read more"lights on in the dashboard." It was a message saying that the collision mitigation system was no longer working, in english. When I pointed that out, the tech drove my car away without saying anything, then got mad at me when I asked what was going on. Never going back

I was visiting from out of town when my tire pressure indicator light came on. I went to Chapel…read moreHill Tire Dobbins Road and planned on spending the morning there. Everyone I encountered were wonderful! The gentleman that checked me in got me right back to one of the mechanics. They took care of everything in less than 30 minutes without an appointment. The customer service was top notch and I would give 6 stars if I could. Highly recommend !

I hate to have to leave a bad review as the employees I interacted with were both very friendly. My…read moreinteraction with them leads me to believe that the deceptive business practices I (and apparently others) encountered come from higher up. I can only assume that a business that takes advantage of it's customers takes advantage of it's employees in whatever ways it can also. My specific case: I had a screw in my tire. It is a relatively new tire with plenty of tread left and the screw had planted itself between the tread, not in the sidewall. When I took it in just before closing the person working the counter said they could plug it for me no problem if I left it overnight, and wouldn't even charge me for it. "Too kind! Thank you" I said, thinking that is how you generate loyal customers. The next day I had a message saying that they couldn't repair the tire. I called them up and they said something about the angle of the puncture, it sounded half baked. The person on the phone didn't sound completely convinced themselves and like they had a script for the "Snap Financing" they should try to steer me towards to pay for two new tires (so they'd wear evenly). After politely declining to buy new tires from them they were willing to re-inflate my damaged one so I could drive away. when I took it to another local shop today they were able to plug it no problem. I even asked if there was anything unusual or any reason at all they might have suggested I get new tires. The guy who did fix it basically said "If I wanted you to spend $500 you didn't need to today I could have tried lying to you too." in actuality he just said "Nope, it was a simple plug." Two stars for friendly employees who hopefully find something better when this place hopefully goes under, like it deserves to in my estimation.

Chapel Hill Tire is the best auto mechanic shop I have used in a very long time…read more The time they put into the work they do in servicing your car is great. They initiate communication with the customer to keep you informed what service is needed with your car. They print out exactly what was serviced on your car and give you information on what may be needed on your vehicle and a safe time frame to get it serviced. They also contact the customer when future servicing of your vehicle is near which is great The service they provide for your vehicle is worth the price.

Came in as a first time detailing customer today. Never have gotten my car washed with CH Tire. Set…read moreup my appointment, dropped it off, and the employees there were really nice. Tip: it def took a long time most likely because of the heat but over they did an amazing job. Time needed was around 3 hours but I went to the gym, sat in the waiting room had a coffee and then went shopping next door. Price is worth it with the coupon- though I'm not sure it would be as worth it without it. Usually cost for lowest tier option for a small car was $100 ish and with the first timer coupon it was like $89 for a wash's nd interior wipe down and vacuum Next time may have them come to my house since it took a while.

Quick wheel alignment, great price and good restaurants while you wait for your vehicle. Took it…read moreon road test and pointed out other issues.

This location is consistent with service and customer service. I made an appointment for my annual…read moresafety inspection and waited a few hours. When my car was finished they brought it around for me as it was cold out and the car was parked in an adjacent parking lot. I always feel comfortable at this location with service.

Gaines Automotive was wonderful. They diagnosed the problem ( a loud rattle) and then solved it…read moreand then i paid a very fair price, wow! Best ever!

Extensive electronics repair, long wait for necessary parts, prompt service, now working correctly,…read moregreat service by Kevin.