Not only did they do amazing bodywork, but they left my car washed, cleaned the fluids filled. The communication was great. The work was done fairly quickly, I am genuinely surprised to see anything less than four or a five star overall rating for this place. They were amazing. read more

Subject: Durst not honoring Chrysler Life Time Fuel Tank replacement warranty. Service Bulletin Number 14-002-14 Group Fuel System Date: Apr 22, 2014 When I addressed, Sport Durst Chrysler Dodge Jeep Ram Address: 4511 Durham-Chapel Hill Blvd, Durham, NC 27707 with this service bulletin. There answer was to buy a new car. My logic, why should I buy a new car that no one will not be able to repair in 10 years. The dealership had no understanding between a Service Bulletin and a Auto recall. In the automotive industry, an automotive bulletin (officially called a Technical Service Bulletin or TSB) is a non-mandatory communication from a manufacturer advising mechanics on how to repair known vehicle issues. A bulletin, broadly speaking, is a general term for any public or official news update. A car recall is an official notice issued when a vehicle or its equipment poses a safety risk or fails to meet federal safety standards. These are typically mandated by the National Highway Traffic Safety Administration (NHTSA) or initiated voluntarily by the manufacturer. The stalling issue is a safety issue. The customer service was rude, hung the phone up on me. read more

Sport Durst Chrysler Dodge Jeep - Chrysler Service Bullentin lifetime warranty replacement of Fuel Tank - Car Dealers Near Me - Durham, North Carolina

We had the misfortune of having a traffic barrel flung into the front of our Jeep Grand Cherokee. We were over an hour away from home and looking at the vehicle, there didn't appear to be any damage. But within minutes, the car overheated and we found it necessary to be towed to the nearest Jeep Service Department. Thankfully, that place was Sport Durst. From the minute I walked in the door behind the tow truck, to picking up the vehicle after it was repaired, I couldn't ask for better service. Kurt was super nice and easy to work with. I needed to have my car back as soon as possible because I travel for work and Kurt made it happen. Shawn (sp?) the man who handled the claim with my insurance adjuster was efficient in getting the needed paperwork. When I picked the car up, the weather was very cold so the tire pressures were a bit off and they made sure to fix that for me. Honestly, I can't say enough good about this experience...especially for being so far from home when it happened. read more

I scheduled a 7:30 AM appointment today for an oil change and to have a warning light diagnosed. My vehicle was dropped off on time and remained at your service department the entire day. Throughout the day, I did not receive a phone call with an update. Communication was limited to a few text messages, and it wasn't until 5:05 PM that Johnny informed me that you would not be able to get to my vehicle at all. After holding my vehicle all day following a scheduled 7:30 AM appointment, being notified after 5:00 PM that no work would be completed is completely unacceptable. Please have my keys ready when I arrive to pick up my vehicle. Based on this experience, I will not be returning to Sport Durst Ram for service. read more

A while back they had a promotion going on and I went in to claim the prize which was 100$ and I saw everyone else getting treated completely amazing and when it was my turn to sit down as the guy was taking my information he was conditionally making faces and then didn't even give me my prize just threw away the paper and gave me some cheap AirPods & sent me on my way, he has to be the worse person/customer service I had, overall the vibe was just very off he was pissed, didn't even want to buy from that dealership hope yall do better read more

I had an appointment for a routine service, dropped my car off, they said it would have to be delayed to the next day because their technician was fully booked. The next day came and when I called, they said they would get to it but they didn't so I called again on Saturday now two days past my appointment. This kept happening until the following Wednesday where my car had been with them for a week and they still had not examined it. There was nothing wrong with it so I could've kept driving it, but they would never proactively call me and they just said their technician was super busy. I had to throw a stink for them to finally get to it. The service and communication is really bad here, I would not go here. read more

Called on a Thursday to make a following Monday appointment for 8:20am. They didn't pull my car in until Wednesday. They quoted me a price and said it would probably be less than the quoted price but it ended up being $500 more than the quote. I finally picked my car up the next day and my passenger seat was filthy, my carbon fiber accent around my shifter was pulled completely up, I found tools and scraps everywhere in the car, my driver side headlight assembly wasn't all the way plugged in and I left with an "service airbag" warning light. I was told that there was a recall on the airbag and to bring it back whenever they get the parts for it although I had no airbag warning light when I dropped it off. If your service advisor is not there then no one else will help you. Unless your car is under warranty I do not recommend! read more

I wouldn't recommend Sport Durst Chrysler Dodge Jeep if it were the last dealership on Earth. I have never written a negative review in my 41 years until now. I leased a car from them in 2023 from an associate named Dave Stinson who was great but is no longer with the company. My lease was ending so I went in to get it appraised and worked with a Maria Borzo and a finance manager named Dan. Annoyingly, Maria was working with other people while she was working with me - making an already long process of leasing a car - even longer. Maria and Dan both neglected to explain the full process of lease turnover to me and Dan pressured me into a needless extra warranty at a cost of $1,000. (Which was completely unnecessary as the car has a warranty for the first 36,000 miles anyway.) When I called to cancel I couldn't reach anyone and had my dad (who is a little more insistent and persistent) call to cancel the warranty and find out how the money that was built into my lease for the warranty would be refunded. My dad finally talked to Dan who cancelled the warranty but (for some reason) did not know how the money would be refunded to me. We were to call back in a few weeks. In the meantime, I began getting past due notices from my old lease company threatening me with a ding to my credit. Endless calls and emails. Turns out that Dan or Maria had not filed the correct paperwork on time. I called and actually talked to Maria on a Saturday about this because I was worried and she promised she would figure it out and call me back the following Monday. I am still waiting for her to return my call. Just last week, I had my Dad call again to find out how the warranty money would be refunded and he couldn't get anyone on the phone - apparently Dan was "out of office" and he finally (after a week) talked to Dennis who was not able to explain the process of the refund. $1,000 is a lot of money to me and the fact that no one at the dealership can explain how it is refunded baffles me. The last person my dad talked to was the internet sales manager who of course had no idea. This is the most incompetent and rude group of people I have ever encountered. Still no one has returned my Dad's call. I will never be back and will make sure no one I encounter goes there, either. read more

Would give 0 stars if possible. Went in for an oil change and tire rotation (routine maintenance). As soon as I get out of my car, immediately pushed for additional services I did not request, declined and asked just for oil change and tire rotation. I purchased a routine maintenance package from Mopar when I purchased the vehicle from a dealership in Northern VA. They stated that they only saw where the oil changed is covered, which I called the dealership in NOVA and got them to send me in writing the details of the plan I purchased. When I showed this to them, they stated it still only covered "10 oil changes / oil filter changes" and the rest isn't covered, and the fact that all other Mopar dealerships have never had an issue with this, including the NOVA dealership who explicitly stated to me on the phone that tire rotations are included. Even told me that the fact I got tire rotations included up to this date was "lucky that I got that over". The blatant disrespect, ignorance and disregard I was treated with is infuriating. Please do not do any business with these crooks, it's all a money grab for them. Photo of maintenance program purchased for reference. read more

Sport Durst Chrysler Dodge Jeep - Evidence - Car Dealers Near Me - Durham, North Carolina

Harry was so helpful and made the process super easy breezy. We had a great experience purchasing our car here! Thanks Harry!

My interactions with Jeep were amazing. My sales representative, Cameron was awesome and I met him on a Friday and he worked over the weekend to help me on all front even though he was not scheduled to come in until, Monday - true value added stuff that made me feel appreciated. I am a serial Jeep wrangler buyer (5 and counting) and multiple people in my family own Jeeps - so I have a bit of experience. Cameron help find me the right car, knew all the details and trade offs between models and ultimately helped me land on the perfect 4 door Wrangler. I was very impressed by his professionalism and his active listening. I would highly recommend buying from Cameron at Durst Speed and their brand new retail facility is a true home run - modern, comfortable and full in Jeep branding! Well done, guys. #1943 read more

Gave these folks multiple opportunities to make me change my mind, but at the end of the day, they are what they are. They are a not good dealership. They make appointments but don't actually adhere to them, they poorly diagnose problems, to the point of just throwing darts at things. Went in for a mysterious sound coming from the right front, $12k later it was still not fixed and was told I'd need another $4k to get it solved! They simply put, took advantage of me my time and my patience. There are nice people at the service counter but they're really just interested in adding unneeded services to each bill. I could have sued them, but it would have been even more painful. read more

FIND ANOTHER DEALER! Made appointment to fix rear wiper on my daughter's Jeep while under warranty. She got sick and cancelled the appointment and instead went in the following Monday morning. They told her it is now ONE DAY out of the 36 month warranty and they will not cover any warranty repair. I called and asked to speak with the service manager the same day and left my name and number, politely asking to speak with him. My call was ignored. Regardless of whether they would cover the repair or not, this level of customer service is inexcusable. This dealer couldn't care less whether you bring them your vehicle for service. Go find another dealer or an independent mechanic who cares about their work and their customers. read more

We took a Jeep Cherokee there for electronic problems. It drives fine, but all kinds of warning lights come on. We suspect water damage. Anyway, we brought it in on a Tuesday evening for a Wednesday morning appointment. Didn't hear anything back by Friday and called. They said our "advisor" (apparently this is college) must not have entered it into the system yet, and it hadn't been looked at yet, but they could call back later that day. No word, so we spent Saturday morning (Day 4 without the vehicle) repeatedly calling with no answer. After several "dept not available" messages and some repeat calling, we finally got a voicemail box, so we left a message saying we wanted to just come pick it up and have it serviced elsewhere. No call back about that, so a couple of hours later we finally just drove over to get it. This is where the only real positive (or not negative) experience happened: the woman who got us the key was very friendly and didn't seem to expect any payment (which at this point we obviously weren't planning to make), and we drove the Jeep away with no fix four days later. This was topped off by a torrential downpour on the way home. That's not their fault, but we wouldn't have been driving in it if we hadn't brought the car to them in the first place. Since we strongly suspect water leakage into the driver's side door to be related to the problem, this obviously didn't help things. So basically, after four days without our car, about an hour and a half of driving back and forth, and no apparent attempt at repair within several days of our appointment date, the problem was also probably exacerbated by another drive in heavy rain. Can't say we were impressed. read more

Horrible dealership- go somewhere else. I drive a Jeep GC with Quadlift air suspension, and I have been having excess tire wear problems following an alignment I had with Sport Durst Jeep about 3 months earlier. I decide to make a service appt to have alignment issues looked into with a Friday 12:30 pm appt and I am assigned with Matt Boone service advisor. He tells me they will look for the issue, tells me I cannot get a loaner vehicle until they diagnose my issue (according to my warranty plan), and provides me with his business card and even sends an automated text to my cell stating this would be the best way to reach him regarding my service and for updates. They pay for an Uber home. So far so good. I then attempt to get an update on my vehicle that same day about 4 hours later, no response from Matt Boone. I chalk it up to them being busy, and I attempt to text (and call) 24 hours later, but still no response and no answer on his land line in the shop, no answer from the service center at all on a Saturday around 1-2 pm. For the next 2 days I keep calling Sport Durst's Service number, no one answers in the entire service dept. I leave voice mail- no call back. By Monday morning at 8 am, I now realized I have been screwed by dropping my Jeep off on a Friday at noon and now it is Monday morning, and have not heard back about my Jeep (which I dropped off 3 days earlier) with any word on what is wrong with it, status for when work will be done, or if/when I can get a loaner to arrange alternative transportation. After finally calling the Sport Durst service dept multiple times on Monday morning and Monday afternoon without success, I then call the SALES dept telling them I cannot reach ANYONE in the service dept for days, no one is returning my calls or texts regarding my vehicle, and they finally put me on hold and physically bring someone to the phone. This guy (who isn't Matt Boone) says he can explain things better to me than Matt, and tells me they are JUST now looking at my Jeep (on Monday afternoon after my appt was Friday 12:30 pm) and I now need brand new tires for them to diagnose the alignment issue, and before they can do anything else. I then claim they were the last to touch the alignment, but they refuse to work with me aside from telling me I need to eat the cost of new tires and it's not their fault. Needless to say I picked my Jeep up and declined any recommendation they provided me. I then take my car to another Jeep Dealership in the area, completely different experience. As soon as I pull in someone comes out to greet me (Sport Durst I had to walk around and find someone). This other dealership offers me a loaner without me even asking (Sport Durst told me I wouldn't be getting one until the problem was diagnosed, and then they held my Jeep hostage for 3 days without looking at it). Then I am told by this other dealership that based on how "off" the alignment appears, the excess tire wear is most likely due to the last shop to align my Jeep failing to put the air suspension in "alignment" mode prior to them making the alignment. Keep in mind, Sport Durst was the last shop to align my Jeep 3 months earlier. I would strongly recommend you take your business elsewhere where they know what they are doing, and know how to communicate with their customers. Based on my much better experience with a Jeep dealership 15 mins further away, I will never return to Sport Durst Jeep. Attached are photos of the excess tire wear Sport Durst caused d/t their negligence when aligning my vehicle, as well as the wonderful "text messaging system" they offer to allow you to communicate to your service advisor which was ignored. As you can see, Matt Boone did not make any effort to communicate to me aside from asking me "how my service went". Time and date stamps show that I was ignored, and you will be too. read more

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Dropped my car off for a battery issue. Took them 24 hours to run a diagnostic test, they said battery was fine. Took it to another dealership to have the test run, now having battery replaced under warranty. Hard to get anyone to answer phone here or give any updates. For reference, I dropped my car off Friday afternoon. When I called on Saturday for an update, they recommended i call back Monday or come in person for a progress update because no one was available to give me an update over the phone. read more

Service department is a challenge. Daughter took her 2014 Jeep Grand Cherokee with an appointment. She initially got the run around until she got the service manager involved. What initially started out with a 3 day turn around was fixed in 3 hours. read more

I bought a car here 11/30/24 - that was a great experience. It's the service department's bad attitude, lack of knowledge and bad customer service that is a major turn off. They make you feel stupid and are in terrible moods. There is a major disconnect between them and sales. One of the reasons I came to here for a car was the loaner option when my car is in the shop. All of a sudden a month after I buy the car there is no loaner options. I was told by some of the staff after this if I made an appointment 10 days or so out a loaner would be no problem. The call center also said a loaner would be no problem. Do NOT buy a car from here. read more

My car wasn't working so I looked up the closest Jeep dealership to me and called ahead and was able to get a same appointment at 1:00 p.m. to run a diagnostic test; which was the main reason I decided to tow my Jeep here. When I arrived to the dealership, I was helped right away and was able to drop off my car in the back. I was going to wait for my car but they offered and suggested me to take a free uber ride home, which was a kind gesture. After 12-hours, there were no updates on my car. I had to call in and leave a voice message. Shortly after, I received an update through text. It wasn't until a few hours later that my car was finally diagnosed. Luckily, it was just the battery which cost me $300-400. I just wished communication was a bit better. Other than that, the folks who helped me were fantastic. The people in sales were jerks though. I came to pick up my car and was not sure where to go so I asked them for help. Their "smart" remarks caused some confusion. read more

Do not service your car here. Took it in for service in November and was told problem was fixed and it resurfaced on the drive home. The car was taken back to the dealership and it seems every day the story changes and every day it's the car will be ready tomorrow. The net net is that they have had the car for almost 20 days now and I am once again told tomorrow. I won't hold my breath and at this point. Update: Tomorrow has come and gone and nothing. Dealer is telling me the car is done but need to hold to make sure that its really done. @DodgeCares is telling me that as per the dealer the work has just started (so apparently not done). The left hand does not know what the right hand is doing. It really sucks because after the smooth sales experience I had high hopes for this place. If I could give a negative 5 stars I would. read more

This is by far the most corrupt, lying, deceptive dealership ever! Brian Nelson, Topher Melton & Johnnie Hodges are crooks! They finessed me out of $1158, mis-diagnosed issue's on my car and lied about them. Told me things were not covered under the extended warranty. After I paid, the issue came back 3 days later. Then Johnnie claimed the issue was that I drove the car 1500 miles and that it was low on oil. Keep in mind that what i paid for was oil gally bolts... If they fixed that, why would it be low on oil? Then they so called fixed other things they found and those things just happen to be covered under the warranty. I asked for my $1158 back and they said no, they could not refund me for mis-diagnosing the problem. But Brian Nelson told me that they couldn't refund me, but they could give me $1158 more for my car or that much off a new car if I traded my car... If you can adjust the price of a new car or give me more for my car why not just refund me? DO NOT SHOP AT SPORT DURST!!! These guys are great when selling you a car, but the ABSOLUTE WORST when you have an issue! This review may not get my money back, but it is a WARNING to others!!! Brian Nelson, Johnnie Hodge, Topher Melton, hope you guys are proud of yourselves. You all got $1158... But I will NEVER BUY FROM SPORT DURST again. And I'm going to tell any and everyone not to shop there! read more

Curt or Kurt (sp?) at Sport Durst has not found his calling. I took my Dodge Dart in because of a recall letter that I received. I made the call weeks earlier and their rep made the appointment for today. Curt reluctantly asked how he could help and it was like pulling teeth to get information. Long story short, Sports Durst will not be able to fix the emission problem on my car until a YEAR from now! Apparently, I am now on some list that Curt has put me on (which I don't believe because he didn't ask for my info). Yes, I will be contacting "others" regarding this issue. How did this company become so popular with such terrible service? read more

Seeing lots of one star reviews here in the past few months, which matches up with my experience. Would not recommend coming here, THEY ARE NOT UPFRONT WITH THEIR PRICING! I almost never leave negative reviews but this time I really felt I had to! Came in to get a broken headrest repaired in my Chrysler Pacifica. They took a look at it, and quoted me a little under $600, which became over $600 after various fees - quite expensive, but fine, I understand they need to make their money. They order the part and then I bring it in the next day when the part comes in. They tell me they'll fix it in 15-20 minutes. When I pick up my car, they ask me to pay AGAIN, an ADDITIONAL $100. So now I'm paying $700+ to replace a headrest, and I'm wondering why they didn't mention this charge THE FIRST TIME! If I'm going to get a fix on my car I ought to know how much I'm going to pay for it! I ask why the extra charge, confused because I already paid the previous day, and they say some stuff about how it was a little bit tricky with the electrical wiring so they had to charge me for 30 minutes of service. Mind you again, that morning, they had mentioned it would take 15-20 minutes for service, so whatever complications that they had should have added at most 10-15 minutes from their original estimate. So my question is, could they really not have accounted for this in their original pricing? Why do this maneuver so that I agree to the service and then charge me $100 more than they mentioned? I had an urgent work meeting to get to so I didn't have the time to contest in person, but suffice it to say I will not be coming back here - left a terrible taste in my mouth Also, they still ask for a 3% credit card fee as others have noted - just one more way to charge you more than they initially mentioned read more

I recently was on-site to have service performed on my car. I had an unexpected issue that needed the attention of a manager. I first approached Romero with my situation, and he seemed more focused on the lack of resolution than finding a solution. His customer service approach made me wonder if I would like to continue doing business with this establishment. (Hence, missing a star.) However, once I approached Steve about my issue, he quickly resolved my problem and was very friendly. Steve and Tiffany's positive customer service will be why I'll continue doing business with this establishment. read more

After purchasing 2 vehicles in 2013, we continue to receive horrible customer service from the service department at Chrysler Mazda Jeep. Even on the Hyundai side, they have not returned all calls and voicemails. But, at the Chrysler Mazda Jeep, you literally have to take time out of your day to drive over there to address any issues. After leaving voicemails for many team members, sending emails and speaking to management in-person, they consistently ignore emails & voicemails. And, in-person, they have ALL of the excuses. Most recently when servicing our Jeep Wrangler, they attempted to return the vehicle with puddles of water on the front driver and passenger side floors. This reflects the lack of quality control and also proved that the issue at-hand hadn't been resolved. After picking up the vehicle a month later, we learned that the puddles of water damaged the amp underneath the seat. As expected, they're ignoring us again. So, now my radio doesn't work and I'm forced to pay the audio company to replace the equipment at my expense. I highly advise that NO ONE purchases a vehicle from any of the Sports Durst entities. Once you drive off the lot with your new ride, you're likely to receive horrible customer service for in-warranty & out-of-warranty work. You're better off driving all the way to Cary for quality customer service from a local small business. read more

Absolute worst post-sales support. If you are owed anything by Sport Durst post sale they will lie, tell stories, anything to get out of their obligation. When you call them out for lying they respond that you're being rude. Don't bother leaving phone messages. They won't be returned. Only way to get action is to show up in person and have your facts straight. They can't be trusted to give you the truth. Don't waste your time to ask to speak to the general manager, he will be out of the office. read more

If uou go there to purchase a used or new car, be sure to ask for the same salesman I had. His name is Dave Stinson! If you ask for him, you'll be happy you did! He's very professional and friendly, no pressure to buy, just there to help you through the sales process. You'll be glad you asked for Dave and worked with him!! Ask for: DAVE STINSON. AA+++ read more

Poor customer service they never fixed the issue for my parking brake module after taking it there several times for the same reason. Therefore I won't go back. read more

Really wished there was an option for a negative 5 star rating! I carried my immaculate Dodge Charger in for a check engine light & after 3 days of calling, leaving messages & calling everyone in the building I finally got a call back from Tiffany in Dodge Service. She gave me a completely confusing explanation as to what was going on with my car. I had to call back & speak with the service manager Brad (he has no business being the manager of anything). He then proceeded to tell me that my car that was running perfectly fine now needed almost $8000.00 worth of repairs! I was in total Shock! Needless to say I had zero trust in anyone I talked to at this place, I went to pick up my vehicle immediately. Upon arrival I found 2 huge runs of motor oil down my hood, my engine was missing the engine cover & they had left tools under my hood as well! Also they had scratched my car in several places! I'm blown away that this place is even in business. Trust me never go to this dealership for any type of service unless you want your vehicle destroyed. read more

My son MADE an appointment last Tuesday to bring in his 2018 Jeep that had a gas smell. The dealership told him NOT to drive it and have it towed in. So he did. AND had an Appointment for last Tuesday at 9:30. When he got there, they were taking "walk up" cars before him even though he had called. They told him they would get with him in afternoon. Nothing. He called the next day.....Left messages...nothing. Pretty much the situation all last week. At this point, we don't know if anything has even been done to the vehicle nor has any diagnostic been performed. And again today.....nooone returns his calls. We are out of Charlotte, North Carolina and my husband and I have bought ALL of our vehicles from Hendrick dealerships. Mercedes, Porsche, Range Rover and my sons Jeep. We have NEVER had a problem with ANY of Mr Hendricks dealerships both in the sales process and the service departments. This is unacceptable what my son has experienced at Sport Durst. He has been without a car, no loaner, for the last week. read more

I had an appointment at 10:15. My car was not worked on for 3 1/2 hours. I spoke with the sales representatives multiple times, who are very nice people really trying to help me out. But they had to motivate the service crew to actually work on my car after I had been waiting that long. When he did that, my car was done in less than an hour. read more

We are all entitled to our own opinions, right? Well here's mine: Parking: 3 Location: 3 Decor/ambiance: 3 Customer Service: 1 Ok... SO I do my best to never write 1 star reviews but lets be honest, sometimes no matter how hard you try to 'say nothing' ... you MUST! Man Sport DURST is the WORST! I should have come to Yelp and read what people were saying before stepping foot on the premises. Just scroll down the wall and read what customers are saying. People are warning you to avoid them at all cost. I took my vehicle to Sport Durst (SD) to have some recall work done that in turn should have been free BUT it ended up costing me 10 hours out of work, $15 in Lyfts and a bunch of going back and forth miles and gas on my vehicle. I normally go to Hendrick in Cary (GREATTT work but to far to travel at times) so I was excited to give SD a chance and felt what better way to check them out by way of a recall. Long story short, I took my vehicle to SD to have the work done and when I showed up (because they called me and told me that the part they had ordered had finally arrived), when i got there to have the car serviced, dropped it off, took a Lyft back to work and they (Anthony) called to inform me that the alternator that they had ordered had sold before my car was dropped off. I should have blew up then but I didn't. He ordered another one that arrived next day so they kept my car overnight and gave me some Lyft credits to get around town. Long story short, the next day I called Anthony (mind you I called) to check on my car and he reported that 'they' had lost my keyfob to my vehicle. How the heck does this happen? Ok so now they had to program me a replacement and that took another day. Next day they tell me to come get the car. I take a Lyft to the shop, picked up my car and immediately noticed that the new key was not programmed correctly. The car wasn't even recognizing the keyfob. So that was another trip i had to make to come back to have them fix that. Long story short that 10 hours i burned in vacation time on my job, the money for the Lyfts and the headache of going back and forth would have been avoided if I had of just went to my normal sport (Hendrick Cary). Take heed to the reviews listed peps. I want to gives these guys some credit but after the keyfob being lost, I cant. read more

The Jeep service department is a joke of a business. They could care less about their customers. I made an early morning appointment to have my Jeep looked at due to some electrical problems. They said they'd call me by 3pm. When I hadn't heard from anyone, I finally called them at 4pm to see what the problem was. I got passed around to different people, no one seemed to know what car I was talking about. The mechanic I ended up speaking with was looking at my car for the first time all day while I was on the phone with him. He had to ask me "why did you bring it in?" Then I was told they'd have to order a part, but I could come pick up the car now. They said they'd call me when my part arrived (in about 2-3 days). I called exactly a week later when I again never heard from anyone. I spoke with someone and "Oh yea it's been here." I've never dealt with such poor service related to car repairs. I wish I could give them a half a star. Again, such a joke of a place. Very disappointing. I'll never go back. I'll honestly make the drive to the Jeep dealership in Raleigh before coming back to the Durham location. read more

Absolutely TERRIBLE experience !!!!! The worst dealership in the US!! Starts from managers and to a Sales people. I bought a car at the beginning of August and only yesterday (October 18) I got documents to registering my car. CHARLES PETTIFORD - Extremely useless and unresponsive and his assistant as well, I have no idea, how those people still have jobs, again, he is USELESS!!!!! NEVER can get through to anyone in that place. Managers don't give a sh..t about anything. HORRIBLE!! Do NOT GO THERE!!!!!!!!!! read more

From the sales person, Charles Pettiford to the Sales Manager Mike to Dwayne in the Service Dept. you can't get better service ANYWHERE. I have been in the hospitable business for many years - It is very rare that you find professionalism at such a high level. read more

One star, only because the service rep was nice and did keep me text updated about timeline. However, service was non existent. Had an estimate for my CEL and acceleration issue for approximately $1200 ans that it was likely loose bolts. They said it was an 8 hr job. Also wanted a chirping noise diagnosed but it was estmated at about $1000 for a water pump replacement. I opted for the CEL per mechanic, as was more important since I couldn't afford both at same time. They tightened the bolts, Im assuming from reading up on it, the oil galley bolts, and low and behold it cost me almost as much as the 2 estimates together. Total bill with gaskets to reassemble $1961.77. So they basically git the $2000 they were seeking and that i couldn't really afford. So 2 days later CEL comes back on and the acceleration hesitation is happening again!!! Guess tightening the bolts wasnt the whole problem. Will see if they even checked the sensors like the code said, and if not maybe they should replace those without labor charge to disassemble and reassemble again. Because if not, they basically stole my money on what they guessed was wrong. read more

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Went in with my daughter to test drive a used car on Jan 6, 2021. Test drive went fine, but after that . . . not so much. Like most millennials, my daughter uses her debit card for everything. She never has taken out a loan for a car (or anything else) or had a mortgage. She has a full-time job and does not have any bankruptcies, or bad debts on her financial records. However, since she has not established a positive credit (debt payment) history, she is viewed as a credit risk by the dealership. The car we were looking at was $5,700. When tax, title and destination ($699 ! ! !) were added in, the total cost was going to be about $6,600. Were offered to put $2,000 down (we had the cash in hand) and finance the rest. After a considerable wait and comments about how they were working on a loan that would work with my daughter's lack (not bad) credit history; the salesman (first name Jack) came back with the following offer: - First, we could NOT put down the whole $2,000, but only $500. This had something to do with keeping the size of the loan larger enough for them to even consider. ????? - Second, the monthly payments for the roughly $6,000 loan were going to be just under $200 a month for 60 months. So for a five year loan, our final cost for the car would have been $12,500, including the $500 down payment. I asked Jack what the effective interest rate was and I was told 28% ! ! ! I asked what they could do if I co-signed (guaranteed) the loan. (BTW, I have a Good credit score). Jack said they may be able to cut the rate in half. Now, the Sports Durst web site states a 4.99% for loans if you have an Excellent credit rating. Making a offer that ups that to 28% is very close to predatory lending practices. Even dropping it to 14% with my co-signing the loan is not what I would call customer friendly. Needless to say, we walked out of the dealership after being presented this ridiculous loan offer. I bet they do this type of thing all the time as a bait and switch tactic. (Go in with a super high interest rate and then counter with something that is still way to high for the existing credit market . . . hoping to look like a good guy for beating down the rate.) If the really were customer focused, they should have come out and stated that getting a loan on her own was going to be expensive and offer some alternatives, BEFORE presenting us with a 28% loan rate on an offer sheet. Bottom line . . . . Sports Durst should be know for their customer dis-service. read more

Horrible service. Took my car in at 8am to get an oil change. Called at 4pm as I hadn't heard anything and they said they were still working on it and to pick it up at closing. 9 hours to do an oil change. Not sure how it can take that long to do an oil change let alone update the customer. Durst the worst is pretty accurate. Come here if you like waiting. read more

Was experiencing some issues with my Jeep Cherokee Latitude, and to my surprise, Sport Durst stepped in to the rescue. They noticed that I was not completely satisfied with my vehicle, so they worked to get me into a vehicle I would love...AND I DO! I am now the proud owner of a Limited Edition Jeep Cherokee Upland, 4WD, with all the bells & whistles I've been missing. HUGE SHOUT OUT TO Jack! Go see him...he will not disappoint. Tell him I sent you...for an additional discount! read more

Sport Durst Chrysler Dodge Jeep - My new ride! - Car Dealers Near Me - Durham, North Carolina

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Sitting here at Sport Durst Chrysler Dodge Jeep Ram. My 2022 jeep over heated on 85 south heading home to Georgia from Virginia. Matt Boone is the man!!! He and his service staff have diagnosed the issue to a recalled water pump and they are fitting me in on a busy Saturday so we can get home today. Grade A service here at Durst. Thanks Matt!!! I know it is a holiday weekend and your team was swamped. It meant so much to our family that you and the team could get us back on the road late on a busy Saturday. This is a true service minded crew. Than k you read more