It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me after 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce read more

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Friendly hometown dealership with good salesman. Thank you for the fight to get me in my midlife crisis J. Chambers. Semper Fi read more

Non responsive sales rep. Was trying to set up an appoint for vehicle, already had bank loan in progress and was asking to put a deposit on the vehicle a week before it sold and got no response. Had check in hand ready to purchase. I was trying to set up an appointment for the next morning and got no response again. Then sold the vehicle underneath me. Also was pre approved through capital one and only wanted to do the loan through capital one but they ran my credit 4 times read more

These guys were great. I had a new car battery placed by another service and the car died again. I had it towed to Auto Mart assuming it would be some big expensive repair. They immediately figured out it was a bad battery, didn't charge for anything but the tow (and even that was discounted to their rate), and were super pleasant about everything. I'll definitely take my business to them from now on. read more

My husband and I purchased a car here and it was a great experience! Jason Chambers was our salesperson and he was fabulous. There was no pressure or hassling just a nice and knowledgeable associate that helped us pick the perfect car. The finance manager, Jayson, as well as the gentleman that did the signing, Nick, were also very professional, kind, and helpful!! We would definitely recommend Durham Automart to our family and friends. read more

Durham Auto Mart - The new addition! - Car Dealers Near Me - Durham, North Carolina

I have 2 SAAB's that occasionally need general maintenance and sometimes specialized service. The knowledge of the overall workings of both my SAAB's has led me to not even consider taking my car anywhere else to be worked on other than Durham's Auto Mart. I don't know if Scott is a certified SABB technician but he seems to work magic on both my cars and at a very reasonable price. Thanks Scott and the rest of your team for taking car of all my mechanical needs, I am a customer forever. read more

I purchased a car from here exactly a month ago today and I've been so happy since. Jason Chambers was great! He did his best to get me the car I wanted and answer any and all questions that I had. Great first experience! read more

Bought a gorgeous BMW X1. I worked with TJ who was the best sales person that I've ever dealt with! I will definitely become a repeat customer! Thanks read more

Midsize dealer, feels like neighborhood shop. TJ assisted me with buying my car, he was respectful and understanding I still had to view a couple other cars that had my interest. The car I bought had low mileage and was showing well. They also offered a 6 month/7500 miles Third Party Warranty, which is well above industry standard. TJ took the time to help me and was able to fulfill the promises on paper that he made during our conversations. We didn't have the expirience that other reviewers had. Thank you Nick Durham and TJ for making it easy to buy this car! read more

I just called this car dealership with a simple question, inquiring about a long-term rental/lease. The representative who spoke with me on the phone was mumbling and could barely be understood, and after grunting something, he hung up on me! I immediately called back to ask again; the same man curtly and brusquely barked "we don't do any rentals" and proceeded to hang up on me again. Such shockingly disrespectful and unfriendly service is simply unacceptable. Even if I wasn't a potential customer for them, it's no excuse for them to treat me like a pile of manure. read more

My husband is in the military and we are stationed at Fort Bragg. Vehicles in our area are extremely overpriced and we had a hard time finding something in our budget that met our needs. We found Durham Auto Mart through USAA's car buying service. Our experience from beginning to end was leaps and bounds above the dealerships we tried locally. Completely worth the 1.5 hour drive. TJ helped us finalize the sale, and was never pushy. He was very accommodating with our two rambunctious boys, and we were able to get the entire process done quickly.They do have a small play area for kids as well, which definitely helps distract them! We absolutely love our new vehicle, it is exactly what we were looking for, and are very happy with our experience. read more

I started looking for a truck weeks ago and found the one I wanted on the website on Sunday 1/24/16. I filled out the online application for financing and TJ called me first thing Monday morning to let me know I was approved withing the parameters I had given. We went to look at the truck Monday afternoon and was very impressed with the entire process. TJ was wonderful and made everything easy and fast. We drove home in my new truck that evening. I would definitely recommend them and plan on returning when we are ready to buy our next vehicle! I couldn't be happier with my truck or with Durham's Auto Mart. read more

Beware ! My daughter was so excited to purchase her first car. Within one month, the car began giving her trouble. She had the car towed in to the dealership. The transmission had to be replaced and the dealership only assumed 1/2 of the costs. The car continues to have issues and the OWNER replied that her car hasn't been washed so he knows she didn't take care of it ! I'm so glad we have supporting documents showing timely maintenance. "As is" should not equate with junk. I'm sorely disappointed. read more

a great place to buy a car.J T.was good to deal with.nice clean cars an building.very nice place an no pressure.