Leased a 2025 IONIQ 5 from Sport Durst Hyundai in Durham, NC in August 2025. Two issues, zero accountability. Issue 1: We were explicitly promised Hyundai's Level 2 home charger promotion at signing. Turns out it had ended a month earlier. When we discovered this, the sales rep acknowledged in writing that they'd given us false information and were "working to have Hyundai honor the credit." That was September. It's now December. Total silence. We bought our own charger for $344. Issue 2: They never properly transferred our license plates. Four months later, NC DMV still shows them registered to our trade-in. Also listed the wrong county. Nobody returns calls. Hyundai's response? "Not our problem. We used a third party to run that promotion, and dealers can do whatever they want." Funny, that's not how it works anywhere else: * Amazon uses third-party sellers. Order wrong? Amazon makes it right. * DoorDash uses third-party drivers. Food missing? DoorDash refunds you. * Airlines use third-party baggage handlers. Lost luggage? The airline compensates you. * McDonald's franchises are independently owned. Corporate still enforces standards. If your brand is on it, you own it. That's how accountability works everywhere except, apparently, Hyundai. The car is great. The corporate accountability is a case study in how not to treat customers. read more

DANGER‼ Took car in for service. $1500 later front end clunking still there. OBVIOUS PROBLEM. Took back & dealer said all is FINE. Went to a different dealership, CAR IS TOO DANGEROUS to drive. This could've ended very badly. STAY AWAY Even the other dealer said stay away from SPORT DURST HYUNDI. read more

First off I brought my Santa Fe in for an oil consumption check. Which I kid you not took four freaking days not including the weekend. When I brought the vehicle in after the thousand mile requirement it was 2.5 quarts low! Burning oil bad. Then Hyundai required a combustion clean $1,300 and oddly took four days. Then they checked my transmission. The check which the fee was never discussed $300 dollars. I am not the original owner but not working slips on the first eight gears. I called two transmission shops and they said something seems off about their info. If you go be sure to call repeatedly they are more than happy to waste time and do nothing. I will update once I go to a transmission shop. But I honestly do not trust this dealership read more

-10 stars avoid this place unless you enjoy being stolen from. Businesses like these make Durham worse. Thanks for the 1000% upcharge for ~45 mins of labor and imaginary parts, charging me $250 for not fixing my car, and then being the laziest version of dishonest mechanics imaginable, fellas. There is dealership premium and there is actively lying to and heinously overcharging people. Can't speak to sales but the service department thinks you're a schmuck. Bad neighbors and crooks at Hyundai Sports Durst. read more

The service department is awful. Had a problem with Santa Cruz engine missing on 1 cylinder. (So driving with 3 not 4) They tell you to leave it and could be 5-7 days. (You have to rent a car because they will not approve a loaner...Until they hear from Hyundai Corporate!). Very bad business! My pickup truck is less than 3 years old and only 28k miles. Well folks. Go to Johnson Hyundai in Wake Forest I was there 3 hours but they diagnosed it and FIXED while I waited. Drives like new after that!! I had bought the SC from Durst. They should be ashamed. Cannot recommend them now I had called one other Hyundai dealer. Same crap story! Go to Johnson Hyundai and get REAL service !! read more

These people are scam artists. Don't get the add one warranties or walk out of they say it's mandatory.

WORST dealership EVER! They low-balled the value of my trade-in compared to Kelley Blue Book, and YES, I DID search for 'trade-in' value. Crenshaw Hyundai in Burlington had the car I wanted, were very familiar with the options I wanted, had the vehicle I wanted in stock, gave me $2000 MORE for my trade-in, AND were super-nice to deal with. Sport Durst are greasy shysters, ESPEVIALLY the FINANCE GUYS!! DO NOT TRUST THEM TO TREAT YOU WELL OR FAIRLY! read more

I brought my car in over Mother's Day weekend for an alternator replacement and was told by the service department that my Fidelity Platinum Mechanical Warranty wouldn't fully cover the cost. Pressed for time under the impression that there were no viable alternatives and trusting their recommendation, I approved installation of an aftermarket part only to later find out from Fidelity directly that alternator replacements are covered in full with an OEM part, if proper authorization is submitted. What's worse, the service manager who claimed he previously worked for Fidelity dismissed my concerns and told me what I was saying "wasn't accurate." In reality, everything Fidelity told me contradicted what I was told by the dealership. That's incredibly frustrating and makes me feel misled. I've tried for over two months to get answers or documentation to resolve this, but I've received no help. I was told however from that same manager I was overcharged and forwarding my concerns to the director who was on vacation supposedly. Haven't heard from the director SINCE and now the service manager is on vacation so it's just a big mess and I feel ignored after waiting PATIENTLY for basically three months. My advisor at the time also told me the service manager decline the warranty but didn't provide reasoning why. However, that manager was "unaware" and wasn't working that day so that raises lack of transparency. I left out spending $1900 out of pocket when I should've only been charged my deductible of $250. I've had previous service appointments with sport durst through fidelity for ALL my engine components never had any issues or overcharged this should have been treated the same. I expected transparency and professionalism not misinformation and stonewalling. I've since escalated this to Hyundai Consumer Affairs. read more

We had an excellent experience at Sport Durst Hyundai. Evan, Michael, Chance and Royce were phenomenal throughout our whole process. Locating the exact fully equipped vehicle was their priority. They truly did go the extra mile for us! With visits to numerous other dealerships knowing the exact vehicle, package and "build-out" that we were looking for, we were expecting a seamless process, only to be turned off (unprofessionalism) or turned away (vehicle not available). The whole Sport Durst Hyundai team will be highly recommended by us to all of those who are in the market for a vehicle! Thanks to Sport Durst! read more

Most of us understand completely that when you are thinking of purchasing a vehicle from a dealership, especially a large chain dealership, there is the possibility that you will be dealing with some tactics they use frequently to put you into a vehicle that will make them the most money. Tactics such as high pressure commission salespeople, scare tactics, lowballing you on your trade in, giving you a higher price than what Kelly Blue Book(KBB) says that the vehicle is worth and very poor communication, etc. All of this to keep money in the pockets of the dealership and more commissions for the salespeople. This is exactly what we ran into at Sport Durst Hyundai in Durham, NC where we found a vehicle we really liked that checked all the boxes for us, except the price, which was above our price point but also much higher than the KBB value of the car. So when I called to ask about the vehicle, I was very clear with the salesman about where we needed to be with the price out the door, which fell within the KBB fair market value. He seemed very optimistic that he could make it happen (another sales tactic) After the approval process, and a few long drawn out correspondences, they didn't even budge on the price, in fact, it was higher than the internet asking price, and not even close to what we needed the numbers to be at and still way higher than the KBB fair market value, probably because we were strong buyers and for some of the reasons previously mentioned. That was enough for us to say, there are many more cars out there to choose from and dealerships that want our business, it was time for us to move on. We will definitely not do any business with this dealership nor recommend them, not that they care anyways‍ If I could give no stars, I definitely would! read more

‼DO NOT BRING YOUR CAR HERE!!!!!!!! ‼ I took my car there on April 18th to get a diagnostic done and had absolutely no update until I kept calling up until the 22nd (First red flag) I was told they ordered the part on the 22nd and it would take 3 days to get there (2nd red flag: because as a car dealership why is it taking so long for parts to come in). Today is April 28th and from the 22nd to today I got NO update, whenever I would call no one knows anything, no one answers or I never get any returned calls. After another call and no one able to give me information, I just want to pick up my car and take it somewhere else. When I got there I was told they had to order from Canada and the part would get here later this week AFTER THEY HAVE ALREADY HAD MY CAR FOR 10 DAYS!! No specific date. No tracking information. Nothing. Having my car for almost 2 weeks and having done absolutely no work to it is ridiculous. Then I go into the service department because calling them gets you absolutely NOWHERE. And theyre service team is absolutely unprofessional. They look at you walking in and dont say anything, you ask simple questions and they dont know the answer. I asked whatever woman works there, cassandra or Brittany or WHATEVER her name is and upon me asking what was going on with the part and the car l, her first response is "dont get hot with me I just got here" and after i said i didnt want to work with her, she looked at her colleague and said "do you want to deal with this" If your service staff cant answer simple questions, have any kind of customer service skills and scared to talk to customers and give them intelligent answers, why give them a job. You bring your car here, prepare to be without it for several weeks with no communication or work being done to it. Your better off going to youtube and figuring it out yourself as much help as they were. NEVER AGAIN!!! the BBB has been contacted by me and everyone I know. Good luck. read more

Poor customer service when checking in for service. Shawn was awful and not in the business to deal with people of different backgrounds. I would not recommend this location. I reside in Raleigh and I came to Durham location since they had tons of availability right away, versus Raleigh location was booked a week out. Hence why they had availability the service suck. read more

I was skeptical coming here given the low yelp rating, but everyone I spoke to was super nice and my car was taken care of pretty quickly. Nice waiting room area. read more

I came in for a vehicle last month and received a very warm welcome when I entered the facility. I met Darryl and he approached me with a kind smile and a nice hand shake. From there things went well, so well that I ended purchasing a vehicle that day. Evan was the manager on duty and I was quite pleased with the financial outcome as well. Follow up was great! Sport Durst Hyundai turns out to be a great place to purchase a new vehicle. read more

Have owned Hyundai's since 2011 and never had any issues. Until now....My 2021 Santa Fe with 7000 miles, was towed to sports durst on Saturday, August 13th. They finally called on Tuesday August 16 and indicated the transmission had to be replaced but they had no idea when they could get one. I called later that week and was told they were still looking and would touch base a few times a week with an update. Left messages asking for an update. Still no response as of late Wednesday. They also could not provide a loaner even though it is under warranty. Corporate said we could rent a car and they would pay for base rental but not taxes etc. While I can understand some supply chain issues I don't understand why it is so difficult to obtain a transmission. More importantly their lack of communication is disturbing and unprofessional. It says a customer is not important to us. An update. Sport Durst customer rep sent a link asking me to call to discuss the situation. I called and guess what? He never returned my call. Also called the GM and he never returned my call. Finally went to dealership and service dept said (5 days after I left a vm) that they were going to return my call but still didn't have an update on repair. We have a trip planned that we cannot cancel and needed an SUV. Since warranty repairs we're uncertain we had few options and reluctantly sold our Santa Fe and purchased a new one. Unfortunately they refused to work with us and took advantage, giving us less on the trade. Again corporate was absolutely no help. Going forward I obviously cannot recommend Hyundai and Sport Durst. read more

On 01 Jan 2024, we purchased a 2024 Hyundai Ioniq 6 SE at the Sport Durst Hyundai dealership in Durham, NC. Prior to purchasing this vehicle, we were told by our salesperson (Steve) that this particular trim had a digital key. Additionally, when inquiring about whether the car charger we would receive would be wired or a plug-in, we were told that we could choose either format. After purchasing the vehicle, we learned that the SE trim does not have a digital key and that we could only get the wired car charger, not the plug-in. We purchased a plug-in car charger via Amazon because of the significant delay in receiving the promised email relative to receiving the car charger. Steve even mentioned that numerous customers had mentioned not receiving the email, so it was quite a surprise that Steve had not given us the phone number when we first inquired 2 weeks prior to Glenn (Sales Manager) giving it to us. We also noticed the poor tint job which included bubbles on every window, creasing at the bottom of 1 window, and dirt and debris between the tint and window. How did this pass a QC process if there's even one that exists? We entered into an agreement/contract with this dealership based on the information we were given. Being given erroneous information is a breach of this agreement/contract. Besides the tint, there was never any accountability about the erroneous information we were given. We never received our registration card and we received a refund for the purchase of our car charger and 220V installation only after getting the Hyundai corporate office involved. They were even non responsive with the corporate office until escalation. We don't trust this dealership and did not trust them enough to have them remove and reinstall the tint (a $500 upcharge to the purchase price). When we filed a complaint with BBB, they even tried to evade the actual issue and lied when we had to refile the complaint. Again, we DO NOT TRUST THIS DEALERSHIP. read more

This review is for the service department. My first visit, I went in to get my headlight replaced. I waited for quite some time, was told that my car was ready, and when I was about to leave I noticed that the bulb had not been replaced. I assumed it was just a mix-up, so I decided to come back again for maintenance services. The next visit, I visited to get my cabin air filter replaced. Again, I waited for quite some time, and once my car was ready, I open my car's door to discover the glove box is disassembled (and the parts laid out on my floorboard) and the cabin air filter slot is empty (as in, no replacement). Both of these times, had I not checked to see that my car was fixed properly, I wouldn't have realized that the service department failed to do the proper job. What is the point in taking your car to a dealership for maintenance if they don't actually do the proper work? Customers shouldn't have to double-check that the job was done. After talking to management about both of these visits, all they could say was "Sorry." Avoid this location at all costs. read more

This is the worst "so called" service outlet on the planet. It took 4 weeks to make an appointment. Brandon Oliver (The Ultimate Unprofessional, Unconcerned person was assigned to be our service NON-advisor) My teen son's vehicle was checked in at 2pm. Brandon Oliver advised it would be ready by close of business. A state inspection, underbody corrosion recall, flush sanitizing the AC vents ($75) and remounting a camera that TC's carwash dismantled while detailing the car. This was the ask of a 2pm one month scheduled out planned appointment . At 5:45pm I called in and asked to speak with him and received voicemail. I called right back to ask what time did the service dept. close and was told by Erica that closed at 6pm. I frantically explained my dilemma in not being told what time the service department closed or the status of my vehicle. Erica, walked over to the service department to let them know my concern of not receiving any updates. Brandon Oliver then makes himself available and states the car was not ready, he would try to make sure it was ready in the morning!!! I asked what was done on the vehicle......Brandon Oliver said, nothing was done on the vehicle!! I asked for a service manager, Brandon Oliver said the Service Manager went home. I am beyond irritated that no one in service answers the phone. Sports Durst Service and Brandon Oliver are running a "fake appointment, stall and no communication scheme!" In other words, get your car in, keep it passed time allotment then bill consumer for poor communication and poor service. I advised Brandon Oliver that I would be coming to get my vehicle after he was short, callous, non-concerned about having a recovery plan to take care of business. Sports Durst Service and Brandon Oliver are running a "Roach Motel" model....you can check in but you won't check out! Save yourself some time and drive over to Johnson Hyundai Cary/Apex, Johnson Hyundai Raleigh or Southern States Hyundai/Raleigh for professionals who answer phones and make appointments. Trust me, I made an appointment with Johnson Hyundai Raleigh- One call, one scheduler, done! Just like my Johnson Lexus experience...which is where I bought my son's preowned Hyundai. The Durham, NC community deserves better and certainly, the taxes are cheaper in Wake county, so take a drive, grab a bite and get treated like you are about to spend a few hundred dollars on a service visit. Sports Durst and Brandon Oliver clearly do not need the business from service dollars. Keep leadership on duty until the place closes, Brandon Oliver said no manager was on duty for me to escalate my concern. What a Messy, Self-Absorbed model! Never again!!! read more

Today, I had an appointment for an oil change, tire rotation, and inspection. All of this is routine and the car is new enough with very low miles, that there were no concerns. My issue is that I was there for nearly 3 hours for this service. I understand you are busy, but that is excessive for routine maintenance. After over two and a half hours, I walked into the service dept. and I could see multiple people in the garage area just standing there. I asked if it would be much longer and my car magically was done. I mean, if you are busy, get moving! People are waiting. It's your job. Instead, I had to sit for hours for something my local shop would have knocked out in 30 minutes. There's no excuse other than the manager is running a loose ship and employees are not being held accountable. Oh, and take a look at all the oil they spilled on the hood of my nice car. Unacceptable. I will not be returning and I definitely won't be purchasing anything from them ever again if this is the way customers are treated. My second huge beef is gross. I ended up sitting in the waiting area opposite the men's room for over 2 hours. I can tell you, 99% of the guys did not wash their hands after dropping a deuce, just splashing their hands and running the drier fan for a second. You're not fooling anyone. Even worse, after at least 6 guys made a deposit, hearing how all those dirty hands touched the door handle, the service guy who helped me went in, took a leak, and just walked out. The overall behavior was half-assed and disgusting and then to see a guy go in after all that and not even try to wash up was just gross. I didn't want to touch my key after all that. Funny, he told me that I would be getting a survey and he'd like all 10s. Not to please consider giving me some 10s, he would "like" all 10s. Yeah, that's not going to happen. Now I just want to sit here and scrub. Blech. read more

Sport Durst Hyundai - Completely unprofessional. - Auto Repair Near Me - Durham, North Carolina

I read all the negative reviews and was apprehensive to take my car there. Glad i ignored them. They were instead very professional . Dakota was awesome! I have a 2018 Sonata with an oil consumption problem. I took my car there. Scheduled an appointment over the phone about a month prior. Mechanic had me pull Into garage. Asked me to wait for service technician. Dakota came shortly after. Explained to me the process for oil consumption test. Left my car there a couple hours. Dakota called me to come pick it up. Again explain led everything in detail. They were super professional and organized. Thanks service team.! read more

Sabre Hanson, Blake Middleton and Dom Godshall were complicit in the cover up of details provided to both myself and Hyundai corporate. My 2014 Hyundai Sonata sat on the Sports Dursts' lot from this past May-Sept1, 2022 after being towed in. It was then mentioned by Sabre that my vehicle had a recall and it was due to engine failure. What started as one thing would then become something so much more. This team is / was unresponsive and caused several months of pushback in regards to the repair of my vehicle. On Sept 1st I had no choice other than to have my vehicle towed and inspected by another authorized service center. Sports Durst provided no Exit ticket and no physical documentation by either email or physical paper detailing the damage or repairs needed. They left the main source of functionality disassembled and exposed to elements for months. As a consumer, I would have never known to look under the hood of my vehicle to even know that this had occurred at the hands of Sports Dursts' service team. This is the type of service was one that I would least expect from a reputable company. read more

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Terrible service/ advisor department Can not get any one to Answer the phone And messages left are either not listened to or ignored Dropped of the car early this morning (took a week to get an appointment) It's 40 minute drive and I asked for a call before they closed to work out a pick up time in the morning but the return call doesn't come ... So I can't make plans with neighbors to ride me out to pick it up... Hard to understand the lack of consideration but it seems to be a problem at this dealership...never do reviews and especially negative reviews .... But the lack of effort can be fixed... if they want to Hope I can get my car in the morning... read more

This review is for the service department. The reps are nice enough, but the services are overpriced. They charge near the top of the acceptable range for mounting and balancing tires, and I'm sure that applies to other services. I never seem to leave there without dropping a hundred or two more than I was expecting. I'd recommend finding a local mechanic and avoiding a dealership if you can. read more

How are they still an accredited business??? Look at the reviews - it's a good sign Hyundai corporate does no audits on its dealers

Okay. So I read the reviews. And I was kind of taken back. But I realize that some customers can be difficult. So I wanted to call and ahead of time and just see what their customer service was like before I decided to cancel. I went through three different females, and answered with very annoyed tones. Really couldn't even bother being slightly friendly. So I finally got to the service department where I was going to take my car in for an anti-theft situation. I went ahead and asked the guy to cancel my appointment. Keep in mind this dude has no idea what my name was or anything about me. He just said "Okay sir, that's fine" then *click*. His tone actually wasn't bad. But yeah, I would I would recommend not going there either. read more

Buying my car was a great experience and I liked everyone I met. They were super helpful and the experience was quick and painless. However, when you are selling a vehicle that comes with an amazing warranty and your service department is absolute crap, what does it even matter that you have a good warranty? Appointments take forever to get. It's impossible to reach anyone in the service department. And, the service always takes longer than they tell you. I would not buy another car from them for this reason. read more

Worst customer service experience ever! They don't answer the phone, the chat online sends you to the wrong department... I had to drive to the dealership TWICE to find out what was going on with our car. The sad thing is, they just don't care. Three guys sitting on their a*%es not doing a thing. The only reason they deserve the one star is Kurt tried to make things right. I will be driving out of my way to Cary or Hillsborough from now on. read more

The Sport Durst Hyundai service department's handling of 2 separate recalls on my Accent persuades me not to purchase Hyundai again. Each involved a pre-scheduled appointment with the explicit purpose to only address the recall, which was referenced by recall ID and tied to my VIN. For the first (ignition column), I drove to the appointment only for them to tell me they don't stock the needed part - they must order it, and I should return in a few days. The second was for the 521 ABS fuse. I was told it would take 1-1.5 hours absolute max to replace and thus I waited onsite. After 2.5 hours and probing they informed me that the recall fuses had all been replaced, except one that they didn't stock and would need to order. I'd have to again return on another day to complete the replacement. Despite clear deficiencies on their part, they took no responsibility and instead blamed it on the higher ups - Hyundai corporate for not letting them stock items. However, in both instances planning and communication could have prevented my time loss and need to schedule multiple visits. They had the appointment, the visit purpose, and my exact vehicle specs/identity in their system weeks prior to my arrival; yet they were incapable of pre-ordering the needed parts for a known recall or even communicating their inability to complete the service until I had either arrived or waited 2+ hours. I dislike wasting my time, I dislike those who don't own their mistakes even more. By shifting blame to "corporate" they suggest that I shouldn't just avoid Sport Durst, I should avoid Hyundai altogether. read more

Extremely poor service department. About 2 weeks ago I had to take my 2018 Sonata in because the trunk would not close. They tell me I will need a new trunk latch and it will take about 5 days to get. So, I said I need something to drive and they proceed to tape my trunk down so I could drive my car for those days. Then, when I took my car back they took the tap off and would not remove the tape residue. They told me to wash it on my own. I then proceeded to ask them why was that my responsibility I didn't put the tape on the car. They still did not wash my car and did a horrible job getting the residue off. My car later had white residue going across the trunk and I still had to wash my car. I will never come here again. read more

Sport Durst Hyundai - Auto Repair Near Me - Durham, North Carolina

Buying the car was easy. Getting them to refund my GAP insurance RIDICULOUS!! I paid the car off in July and cancelled the policy. They received my refund from Easy Care on August 15th. Still no check (almost $500) and they won't call me back now that I'm out of state. Worst customer service EVER!!! read more

I can't really even count the number of bad experiences I have had at this place. Service is always...lacking to say the least. You pull up for a scheduled oil change and employees just look at you. Also you have to ask for specific services like a tire rotation otherwise they won't do that when they change the oil. Once they offered to change my cabin and engine air filters for $200+ when I found the filters online for like $20 each and installed them myself in less than 10 minutes. The other thing about this place is that you better pack a lunch because they are in no rush to get your car serviced. I have waited upwards to 3+ hours for a SCHEDULED oil change. Like...I made an appointment and it still took that long. Why have I been here so many times then if the service is soooooo bad you may ask? Because we have the things where the oil changes are part of our package and this is the only place local we can get it done, otherwise believe me, I would have found a better place a long time ago. Avoid this place if you can; pack a lunch if you can't. read more

Sport Durst Hyundai - Service entrance - Auto Repair Near Me - Durham, North Carolina

Onotice how all the 5 reviews sound the same with Very this and very that. But everyone needs to get laid,so go ahead and drop in sometime. read more

I'm not happy with the service I booked the appointment 3 weeks in advance for 10:30 am, but I'm told at 1pm that my car was still in line for the next OIL CHANGE why do you waste your time to book an appointment and not even get it completed at that time...SMDH. I WILL NOT GET OUT OF HERE UNTIL 3PM. #NOTHAPPY read more

This review is specifically for sales staff member Taylor. She was exceptionally patient in explaining all the new technology on a new Santa Fe to my 70 year old mother one a recent test drive. She was kind and did not pressure my mom into making any decisions that day. My mom's current GMC has more than 349,000 miles on it! She doesn't shop for cars often. Taylor was just awesome and we appreciated her demeanor. read more

Waited 3 hours for my car. Appointments don't mean much here. Wasn't told the status until a few other people came in after and left before me. Was told the reason why the long wait was because we are "overbooked" read more

Dealership puts on a good facade , but unfortunately that is all it is . After my test drive my salesman sent a follow up email regarding my car search , which I answered. Unfortunately my salesman Rodney S. never responded to mine , did not answer my follow up requests. Additionally I took a test drive at Sport Durst because they offered a $ 50.00 gift card following a test drive at their dealership. As of this date , 9/18/19 , Sport Durst hasn't bothered to validate my coupon offer , nor given me the courtesy of a basic reply . I find them sadly lacking in following up on client questions and requests. I would give the dealer and my salesman no stars if possible. read more

A shout out to Sabre for the awesome service experience Saturday on July 16, 2022! New to town and needed an oil change and checkup on my HYUNDAI SUV , just traveled over 4,000 miles to North Carolina and didn't know who to go to! We've always gone to one California HYUNDAI dealer and now I have a new place to go! Thanks Sabre you made me feel welcome! Now a loyal customer! See you when that part comes in or my next oil change!!! Thanks, Nancy read more

Impossible to get anyone on the phone in the service department. I've left message with 5 different people. There is no follow through or call backs. Don't waste your time here read more

"ONE OF THE WORST CUSTOMER SERVICE EXPERIENCE I EVER HAD" I gave my Hyundai car for Sunroof fixes about two weeks back. Since then, i hardly received one call on the status update and ETA on it. I called at least 20 times in two weeks period to get some details on what is happening to my car, what is the ETA on fixes , and left the Voice mails to Brian, Don, Kaitlyn and the entire Hyundai Services team a number of times. The only thing that happens to this team is "Your Voice Mail goes to trash" no one gets back to you. I requested a replacement rental that is equivalent to my current car (7 seater atleast) and i never heard anything back on it. They are not just in to customer service and customer experience. Today I talked to the operator and she kept insisting leaving the voice mail again. I asked her to talk to manager and she told me rudely that he is running around and you can only leave a voice mail. What kind of Customer Services is this who does not respond to the customer's phones, voice mails and emails. If Manager is running around, we can understand what kind of management is it in this place. This was my first Hyundai investment and not to mention its $$$$$ and this is what I get as part of customer Services. I am never going to recommend Sports Durst team again to anyone. This is seriously frustrating and verdict is "DO NOT GO TO SPORTSDURST." read more

I brought my car in and was told a date to come and pick up my car and when I came in it wasn't ready. I was then told that my car wasn't even started on and they didn't have the parts. I had to fuss and stand my ground to get them to find the parts and get it done for me to pick up the next day. Once I got there to pay they tried to over charge me for the quoted price I was given and "accidentally" was charging me for 4 tires instead of two. Don't even get me started on trying to get someone on the phone. You'll be waiting for a minute. I won't be going back here. I've never had an issue with a Hyundai dealership EVER. Don't go here save your time and money. A longer drive is worth it please don't do it. read more