I sold my car to Toby at Durham Auto Mart, and honestly have to say it was the most wonderful, easy…read moreexperience I've ever had! I've never enjoyed such an easy process, while truly enjoying the professional and honest people at this car dealership. I highly recommend Toby and his entire staff and operation! Thank you all for making my car selling experience so smooth and easy! Steven Lester

It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me…read moreafter 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce

2020 jeep wrangler sport.. needed tires as soon i bought it. No help from dealership...needed…read more$3300.00 timing chain ..no help from dealership even after promised to pay $1000 on it..needed brakes ...needs A/C work. No help from dealership..I paid for this vehicle with my bank ..no financial assistance needed from.them.but he promised to help with the bills but never did..also had two (2) bad shocks ( fox shocks ) that cost me $500...plus front sway bar was bent ..no help from dealership.... Get your car looked over before you purchase from this guy .. seems nice at first ....but once its done he is done...

Great experience. Very happy with how the entire deal was executed. We had just gone to a local…read moredealer and felt rushed to purchase and the numbers were not explained clearly. We left that dealer and went to John the next day. What a difference! Thank you

No experience with purchasing a vehicle, but I recently had new brake pads & rotors installed…read more Extremely satisfied with the work they did! Reasons that I will return..... - best price around - hands down! - quality work - no squeaking, no pulsating! - prompt scheduling - on their calendar quickly - loaner car for the day - A HUGE perk of having a mechanic that also sells cars! -- super friendly & professional staff - my favorite of all, Oliver! (Of the canine variety). They will save you money and a headache. I have had the same mechanic for over 15 years, but I took a gamble trying Craige's, and I am happy to say it greatly paid off!

After my 2005 Toyota Camry had Died, 483,789 miles I was looking to buy another car and came across…read moreCraige Motor Co. In Durham,NC. After spending hours o the lot not finding the car I wanted, I was about to leave and came across a 2002 Saturn S series, Gold in color, she was clean and no dents, solid engine, at 27,000 miles it was a steal. Car was barely driving, first owners used it and hitched it to a camper and traveled all across the USA, seldomly drove the car, so after test driving the car, I decided to buy it ( 10/8/21 ). Today, almost two years now and she still runs like a champ, after replacing the fluids and oil change every 3,000 miles she is going strong. Thanks, Walt and your team for getting me back on the road.

A recent service issue resulted in a disputed diagnosis. Clare R. went above and beyond to resolve…read morethe issue. She made an extra effort to ensure the correct repair was made, and the problem was fixed. She was polite, professional, and friendly. Everyone involved was great to work with, but Clare really went the extra mile. Also, a shout-out to shuttle driver Shelby W. She was very helpful, courteous, and friendly. Kudos to both women.

I normally have a good experience here, but I was very disappointed with a new advisor I was…read moreappointed. I failed my safety inspection for a side marker bulb, and I had to insist multiple times that I was not fixing it at the dealership. I come back during re-inspection to inquire about a "critical" recommendation, and the service advisor was not keeping a respectful tone with me. He kept insisting "toyota recommends xyz," and refused to tell me what specifically was wrong with MY car, and what they observed during my inspection. I had to put an end to it with "you are not understanding what I am asking" for him to say what was wrong with my vehicle.

Honest, fair, thorough work. Comfortable but not luxurious waiting area. Rule of thumb, when the…read morewarranty runs out on your not new any more auto, take it to the best independent you can find, I did Do your own footwork.

I was having the 2 error messages on a 2022 XC 90 that pointed to the auxiliary battery. I did my…read morehomework and checked nearby places closer to where we live however most places either did not want to touch the car because of the European parts and CMS or quoted me outrageous prices to replace the battery. When I called Swedish Imports, they explained that they see this issue frequently in the 3-5 year timeframe and were honest about the cost and duration of the appointment. I appreciate their speed, availability, expertise and honesty. I did the drop off which was very easy and you then get the quote estimate on your phone and can quickly approve or decline. JJ and Brandon were a pleasure to work with and I will now bring my Volvo here for any other future mechanical work. Thank you for being here!

I had a great experience buying my son's first car from sales associate Devon. The process was…read moresmooth and stress-free Definitely recommend!!

Mike was great, love my new Tacoma. Super easy trade in…read more They searched a 250 mile radius and found the best truck. Pete T.

I was considering purchasing a vehicle online across the country from where I live. I had issues of…read moredetermining how to schedule my time to travel to inspect the vehicle and shipping it home if I bought it. Then I thought of hiring an auto broker. I contacted Chris and I shared my situation with him. Professional ... courteous ... reliable ... Just three words to describe Chris and the level of service he provided. From our initial conversation, it was clear that Chris's mission statement to advocate for his clients truly was his mission. He immediately gathered the data he needed from me and he was off. Less than 48 hours later I purchased the car I was considering. Chris saved me time and money. I didn't have to fly to see the vehicle because Chris drove 1.5 hours to look at the car, test drive it, inspect it and give me his opinion. He assisted in helping me secure the financing and even caught an extra charge that did not to be included in the contract. I highly recommend Chris and his company. This experience was truly wonderful.

Terrell Moore of Top Car Negotiators was the best negotiator we could of asked for negotiating our…read moredaughters deal. My husband & I went with our daughter for support on buying her first car. The dealership would've had her paying way more a month on her car payment, but Terrell got them below the payment she asked for Needless to say, our daughter was very very happy with how Terrell was able to help her buy her first car I would recommend Top Car Negotiators to everyone who wants a new car to choose Terrell !!

The owner is trash. Very unprofessional. He will keep your car for weeks after supposedly…read moreperforming a diagnostic test on your car. He also trashed my vehicle with cans and blamed his minor child for it. He also left receipts from various restaurants proving he was joy riding in my car. I only left one-star because I can't leave zero.

Friendly knowledgeable and great fair prices. I think their…read morewillingness-to explain and educate was awesome.

This review is for the service department only. The Pros:…read more They are quick and efficient (unlike Johnson Hyundai that takes forever). Appointments are available (unlike the other hyundai dealerships in the area that are booked up for weeks.) The cons: The service area and waiting room are so old it make me itch when I get there.

Most unprofessional select group of people I've ever dealt with. Brought in my vehicle for a…read morewarranty claim. Was quoted $1900 and when asked for an explanation was screamed at and hung up on. Avoid these slimeballs at all cost.