Nightmare on Elm street. I was there from 8 am till 1pm. Car…read morerunning badly. They replaced EGR valve, gave me a bill for $300+. Except for the part they replaced worked perfectly! No change in car condition. Very frustrating. They said it "might" be the catalytic converter. For another almost $300, they would change it...couldnt say if that would fix it though. Later I called a mechanic at another shop, and over the phone he said sounds like a bad coil pack. It was. A $40 part fixed it. Of course, add the $300+ I spent for a wasted morning, and superfluous part swapping at this auto repair shop I suggest you do not patronize!

My truck is still not fixed?? Its March 30, 2019. Going on 5 months. Something is up? Not sure what…read moreis going on with Joe? He claims to be a Christian? His word (telling the truth) is definitely not good! Almost 5 months to get a rear main seal leak fixed? Speaking with the Attorney Generals office next week. WFMY TV is investigating this matter as well.

12/31/2024- on 12/30, I went to Flow in person after communicating with the Internet Salesperson…read moreEdgar. As my wife and I drove into the dealership, we parked our car and were greeted in the parking space by Shawn McGee. We have been purchasing vehicles from various manufacturers for more than 60 years. This is the first person that has ever greeted us with such enthusiasm and a smile in our parking space. During our visit in the showroom, it became clear to me that Shawn was very product knowledgeable about the vehicle we were interested to purchase. He also has a very engaging personality and was easy for us to work with as we asked a lot of questions about the Tiguan. During our visit my wife lost her sunglasses and while we were closing on the new Tiguan, Shawn went looking for her sunglasses including going back to the location of our test drive. He was unable to find the glasses, so he gave my wife a pair of VW glasses. Today, I went back to the dealership to find that Shawn came in this morning and was successful in finding my wife's sunglasses. My overall experience with the Flow organization was excellent but we want to single out Shawn McGee as an outstanding individual that goes above and beyond for customer service and satisfaction. The Flow organization should be proud to have such an individual on their team. We would be pleased to recommend the Flow Organization and Shaw McGee to our friends and others that are interested in a VW product. Respectfully Avril and Jeff Kelchner

Brought 2012 VW GTI back in after I noticed a skipping sound when driving after routine service w/…read moretire rotation. Got in at 8AM, out by 9AM, problem found, fixed, and no additional charge.

I had the best customer service experience of any auto shop today. I went in for an inspection and…read morethey went above and beyond, very friendly, quick service, they got me right in. I will definitely be returning!

AutoTrends is definitely a quality repair shop. I have been to them for a few different services,…read moremostly oil changes which are extremely reasonably priced. I tend to only go to them for oil changes and never have any issues. I will say for other services they are on the more expensive end but they guarantee their work if you use their parts, however if you want to use your own parts they will accommodate but won't guarantee work. They replaced an alternator/starter for me and years later it still works great, if you have the extra money to spend they are a great option, however if you are more price conscious you may need to look into other shops.

Best dealership ever!!! No sale tactics, no pressure, reliable, knowledgeable, highly qualified and…read morevery personable. We left driving our new Volvo knowing that we are members of the Volvo Burlington NC family! Our contacts are Charlie Waller (Volvo Sales Manager), Dray Daiber (Sales Consultant) and Max Bravo (Finance). Ask for them and they will roll out their Welcome Mat and give you first class service with a smile! Do yourself a huge favor and visit Volvo Burlington NC!!! You will not regret it! Please say hello for us! ;-) Bless you!!!

Absolutely the worst buying experience ever. Sales manager has zero knowledge of the vehicles…read morethey're selling and the delivery saleswomen made it even worse with the lack of knowledge. My wife overall was happy with the Volvo vehicle because we can handle the technology side but if the two selling us the vehicles are doing this in person avoid them at all costs. We knew what we wanted long before delivery but don't trust this dealership to know what they are doing or know the vehicles they're selling are selling. Do your own research. Now we are having after sales issues and the Sales Manager Charlie Waller has chosen to ignore me and not contact me bac k to fix the issues with the DMV. I would avoid this dealership at all costs.

The Ida family could not be any more helpful or accommodating to me when I needed a car. They…read morehelped me out of a tight spot and I truly appreciate their services.

Wonderful family-owned business. They are super caring and go above and beyond to be helpful!! They…read morewent out of their way several times to make sure we were taken care of. Very reasonable pricing!

Fantastic shop! Luke is the best, super nice, very helpful, and knowledgeable. Squeezed me into his…read moreschedule and replaced a fuel line on my vehicle for cheaper than I expected, finished 2 days ahead of schedule, and the customer service was unparalleled. Never taking my car anywhere else!

These guys are great to work with. I called a head of time, and Ryan had all my paperwork completed…read morebefore I arrived...They have a good selection of quality cars, and also offered financing with a trusted lender with great rates. Excellent experience...