It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me…read moreafter 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce

Friendly hometown dealership with good salesman. Thank you for the fight to get me in my midlife…read morecrisis J. Chambers. Semper Fi

Great experience from comparing models to test drive to financing etc! Joe D'Silva was a great help…read morethroughout this process! I would highly recommend working with him.

I had to bring my car by to a couple of service issues. My only complaint is the amount of time you…read morehave to wait for someone to come check you in. Why on earth isn't someone checking people in all day long? The dealer I go to is a much busier dealer. They have people checking people in all the time. You may have to wait for a specific service advisor, but if you're open to talk to anyone you won't wait. Anyway, they were very friendly and helpful. It only took me about 30 minutes once they checked me in, to help me with all my issues. All-in-all it was a good experience.

I really appreciate the service they gave me, so kind and understanding! They really did worked…read morethings out with me and I honestly recommend this place!!! Thank you Ahmad!

From the owner: We have only quality used cars!read more

Working with greg and his team was an amazing expirence they were extremly knowledgable on…read moreeverything about my vehicle and I truly could no be more happy with how my restoration turned out.

Best Service I could have ever asked for!!! Incredibly nice crew who were happy to help us! Highly…read moreRecommended!!!!

After going through the usual route of trying to find a used car via the big name dealerships and…read moresearching online, I lucked into finding Atlantic Auto Exchange. I had already gone through several terrible sales experiences in the week prior, with one salesman from Leith even completely ghosting me when we had an appointment to get a vehicle inspected. One guy from Autopark in Cary sat in front of me smacking his gum and seemed totally uninterested in selling a car to me. So I was feeling pretty beat down and totally frustrated with the process. That's when I found a vehicle at Atlantic Auto Exchange that I wanted to look at. From the minute I met Grey, I could tell this place was different. Grey was kind, easy to talk to, incredibly knowledgeable, and obviously wanted to work with me to find the right vehicle for me. Chip was great, too, and had good input/advice to add. I bought my car from them the next day and will absolutely go directly to them in the future.... and refer anyone that asks! They give small-town style service and provide top-notch vehicles.

I had an amazing experience here. Robert is very friendly and extremely knowledgeable about the…read morecars he sells. He is a man of morals, and always keeps the customer's best interest in mind. I am very happy with my Prius-C, and I know that I will return here the next time I buy a car. I highly recommend this dealership.

I purchased my 2nd car, a Rogue....brand new!!! I was ecstatic!! My favorite "GO TO" Travis…read moreLunsford took such great care of me, AGAIN!!! He makes sure that you get what you want and if you need anything or just need to ask questions before and after the purchase, he makes sure to get you the answer. When someone tells me they are looking for a car, I always say...TRAVIS IS THE MAN, LOL!!! Thanks Travis for always looking out!!! I LOVE MY NISSAN!!!!!!!

Great service & friendly staff in the Service Dept. Advisor Mike Burke has looked out for all of…read moremy Nissans over the years.

No experience with purchasing a vehicle, but I recently had new brake pads & rotors installed…read more Extremely satisfied with the work they did! Reasons that I will return..... - best price around - hands down! - quality work - no squeaking, no pulsating! - prompt scheduling - on their calendar quickly - loaner car for the day - A HUGE perk of having a mechanic that also sells cars! -- super friendly & professional staff - my favorite of all, Oliver! (Of the canine variety). They will save you money and a headache. I have had the same mechanic for over 15 years, but I took a gamble trying Craige's, and I am happy to say it greatly paid off!

After my 2005 Toyota Camry had Died, 483,789 miles I was looking to buy another car and came across…read moreCraige Motor Co. In Durham,NC. After spending hours o the lot not finding the car I wanted, I was about to leave and came across a 2002 Saturn S series, Gold in color, she was clean and no dents, solid engine, at 27,000 miles it was a steal. Car was barely driving, first owners used it and hitched it to a camper and traveled all across the USA, seldomly drove the car, so after test driving the car, I decided to buy it ( 10/8/21 ). Today, almost two years now and she still runs like a champ, after replacing the fluids and oil change every 3,000 miles she is going strong. Thanks, Walt and your team for getting me back on the road.

I brought the car in for an oil change and tire rotation. There has been a buzz that appeared to…read morecome from the dash that was very annoying. The service manager worked with the techs to locate and fix the noise. They found it, fixed it, and I am a happy camper. Ryan did a great job with my HR/V.

Deceptive and dishonest sales practices. Would not recommend. No accountability from management for…read moretheir staff's behavior. It feels like they were looking for ways to take advantage of a single mom.

I reached out about test driving a specific used vehicle and I made it really clear that's exactly…read morewhat I wanted. The sales person repeatedly ignored that and kept trying to push me to drive a new vehicle. Guess he figured I'd never heard of CarMax, Car Gurus etc, or he just wasn't interested in selling to me. I won't be shopping there.

I've been a customer of this dealership since 2015, and I was about to purchase my third vehicle…read morefrom them. Now, I am lucky I didn't go through with it. When my first car (a 2013 Ford Focus) had serious transmission problems in 2019, due to a known design flaw, I was shorted on how much credit they would give me towards my next car (a 2017 Focus, with the design flaw fixed). Because I was given significantly less than originally offered, I was very upset, and I decided I would never buy from them again. But then, November 2024, I received a letter from them, offering to give me a great deal toward my next car. I decided to give them another chance. I'm glad I did give them a chance -- but only to ease my conscience. Unfortunately, the most recent experience only reinforced my previous feelings about them. They really don't care about keeping me as a repeat customer. They knew what my budget and limitations were, and still, they tried to get the financing paperwork ready for me to sign, without providing all the maintenance history that I had requested. ("I've been trying to get it" was the manager's answer!) If I had signed, that would have meant needing immediate costly maintenance right out the door, which they were NOT willing to help me with. Not even meeting me halfway! I walked away with a very bad feeling about working with this dealership. Never again!!