Recently purchased a vehicle here. It was difficult to get in touch with the store. The call center and the store are not on the same page. I was offered tint just to find out the store doesn't offer tint. I did my process over the phone (2 plus hours) just to have to do it over again. The person that helped me (Devon) was very sweet even though I was stressed and upset. But the quality of their used cars are unmatched. My family and I have have used CarMax for years. read more

If you are looking to sell your car this is the place to go! Quick, easy, fair trade-in value, and all around pleasant experience! This was actually the second transaction Ive had with this location and everyone from the front desk to the finance lady, Jessica was super friendly! My daughter did an online quote a couple months ago and got exactly what they told her. I had to do an in person quote and they also came through with exactly what my car was appraising for. There was no back-and-forth. Just very simple and easy transaction. So thank you Carmax for being an outstanding and trustworthy company! read more

Came out to see a vehicle 30 min before closing time, the person at the customer service desk said he had no one available to show me the Tesla vehicle I was interested in.. I observed about 10 employees walking around and talking . another customer who walked up at the same time was assisted and I was turned away ... will never go back to this location !!! read more

I sold my 2016 high mileage Mazda to them and got a very fair price. The salesperson was friendly and efficient, and the whole experience took about 3 hours. I walked out with a check in my hand. I'd use them again. read more

The bad experience here they will messed up with your Credit score This people is very incompetent! Do not come at carmax of Norco read more

Buying a car at Carmax was great, but the customer service since has been the worst I have ever had with a car dealer ! I have spent years trying to get them to fix an issue with the title on the car as they misspelled my last name. Have spent many hours on the phone with them and was told several times it would be fixed. Well I paid the car off and of course I never received the Pink ? They told me they sent it so I guess now it is my problem . I did get a letter releasing the Lien on the car , but just got the New registration which has not been corrected so they lied to me ! Heading to the DMV now to correct the issues myself as Carmax seems to be unable to correct it nor do they seem to care !!! Will think twice before buying another car from Carmax ! read more

recently bought a truck from them , they scheduled my appt as they where closing cause the call center didn't know this location closed early ... because of this I was not allowed to test drive the car but was assured the car had passed all inspections .. as soon as I get the truck the alignment was the furthest I've ever seen out .. I'm use to to be a mechanic and can say they most likely did this to gain more business for there service dept, I know this because if the alignment was always this far out the tires would be worn wrong and the tires where perfect which tells me someone intentionally did this .. the sales man told me this car passed all inspections that anything was wrong they'd take care of it .. well I made an appt immediately to get it fixed .. we'll somehow that appt didn't go thrue , after waiting a month I decided to go in a see when can i get my truck in they said I passed my appt , we'll you never gave me a date , they told me wait for an email and text with the scheduled day it never happened .. now they reset another appt . Another month out and i told them this would mean it's out of my warranty .. and that wouldn't be fair they said no worries because I told them when it was in warranty it would still be handled .. well the day of my appt I dropped the truck off to this lady pictured below , after arguing w me about it said she would handle it , after all day waiting and no call when my truck would be done I contacted them to find out what's up w the truck , they said it was finished to come get it , we'll did they align it as promised nope not one bit , so they basically kept my truck for a day , screwed me w work for a day and did nothing all because they think it's my problem they sold me a truck w steering so far off alignment .. this place is a joke and a scam !! Sad considering I'm a repeat customer and have bought 3 car in 2 years from car max Ontario .. avoid this place and this lady..the smile of the devil waiting to rob you ! read more

Never buy a car from here ! Go get a new car else where or Honda world ! Not this place the manager Stephane is ignorant and unprofessional one of the worst managers I've everdone business with . Nobody answers there phone nobody calls back no communication. I bought the extended care warranty on my car and within less of a year car is a lemon completely. I called two of there approved mechanics both places said the same thing lemon take it back . Transmission problems. Great . There warranty is a big hassle to deal with they take weeks to approve anything so then your out of car for weeks tell they decide to approve but then if you take the car and drive it and make it worst then the warranty won't cover you . Stephane loves to say it's a machine you can't Predict the car breaking down ughh that's what's test are for !!! We live in 2022 technically can for sure tell if certain codes appear . She had nothing to offer me but to trade the car in at way under market value and attach the remainder to my new loan wow really . It's. 2019 escape with 58 thousand miles and it's a lemon . My sister had the same experience here with a transmission problem. Carmax is the worst company I've ever done business with . I also said fine let me get a new car attach the reminder of my old loan to the new one but I am look into you selling me a lemon by looking at the codes and so forth . She goes if your gonna get a lawyer we can't help you any further !? Wow seriously . So after me checking into everything a bunch of times I finally find out there's a recall on the transmission through ford . But she couldn't help me at all or look into the vin or anything really . Stephane is unprofessional and rude and a terrible manager. Also the lady who sold me the car she sucks to . I said thanks for selling me a f up car but in the air not directly at her or anyone which obviously I am frustrated to get no answers no help . She reply's wow just wow to Antagonize me . The blond lady also sucks thanks to carmax for a gas Guzzling car with transmission probs and like I said before ,before leaving I noticed the tires where low pressure the tires have a nail in them and they wouldn't fix anything ! I was stuck on the road with a blown tire worst car buying experience ever !!!!! read more

Go see Taylor! She helped make my trade in and buying process quick and easy. Was in and out in under three hours. Great customer service

(I would no stars if i could) Went to purchase a vehicle almost 3 weeks ago now. Walked in & relayed to our sales agent that we already expedited everything online to not have your average 2-3 hour car sale. That didn't happen - but she was sweet and definitely not the issue behind this review. The issue: The car we chose had front tint & we reserved this car (mind you- showing interest and doing the financing 2-3 days before actual test drive & purchase). We were in contact with the store 2 hours before their store opening hours.. our drive from home took 3 hours to get there. So what happens next? The store just now (upon arrival) starts removing the front tint, & in a hurry might I add. Scratched up front windshield, tint glue everywhere in the car. We relayed our issues with the shoddy cleanup job to the "manager" who then promises a replaced front windshield on Carmax, or himself but from our own Carmax location. He says "I'll get into contact with them & let them know what's going on" Have we heard from him? Not at all. Have we called to find out what's going on? Plenty of times. Did we get a call back? NO. He is not even replying to any emails, calls etc. Corporate is next. Sorry Jay. Thank you for a terrible car buying experience at the store & now from home. read more

BJ at the Norco Car Max went over and beyond to assist me in getting the correct vehicle for my needs. He researched on his day off and got back to me by texting for me to make a sound decision. Thank you BJ and Norco read more

0/10 would recommend getting a car from any carmax atp. they don't allow you to pay your monthly payment with credit cards... does that sound normal to you? how else you suppose to build your credit if they don't accept as a form of payment. & of course they don't tell you that. definitely the worse car company ever. read more

Appointments are not kept, you will still wait over an hour. Captive in the office while employees compare notes about their recent trips.

Sold my car here and had a great experience. I filled most of the stuff out online, brought in the quote, they looked at my car and the deal was done. Definitely would recommend coming here! read more

I'm not exactly sure where to begin but my entire experience exceeding all expectations. I've purchased my previous cars from a traditional dealership and I assumed the experience would be similar. Nope! All of the associates were so patient, honest and helpful. Jon Martinez specifically was SO HELPFUL. He spent an extensive amount of time answering my questions, explaining various steps and ultimately sealing the deal. He is truly an asset to the company and is the reason I would come back to Carmax to purchase my next vehicle. All in all I'd say 10/10, absolutely recommend! read more

I called to schedule an appointment and the service agent was rude. She said she would transfer me and just hung up the phone :(

Recently got my car serviced here Val helped me out , customer service A1 she made my car a priority and got it done quick while fixing the few problems it had 100% satisfied good job val read more

Wow, this location definitely takes the win for best Carmax (being sarcastic). When I visited this location today in hopes of picking up a new car for myself, I was met by some of least helpful sales representatives I have ever dealt with. Starting off, I called the Carmax call center in the morning where they are extremely friendly and helpful. The point of my call was to reserve a car for a 24 hour test drive, something I've done a few times in the past. They informed me that the car I was interested in was eligible and ready to go for a test drive, so I reserved a spot for later on in the day. When I arrived at the dealer, I waited for my turn to be up and got seated with a sales representative. The rep began setting me up to go for a 24-hour test drive. When he then stepped away for a minute to speak with a manager. When he came back he told me that I needed to run a credit application (hard inquiry) in order to take it for a drive. I told the manager and sales rep that I was going to pay for the car in cash, but they still wanted me to run my credit. I'm not sure why all of sudden the policy changed after I had confirmed with the call representative and have taken cars in the past without doing a credit app. They then told me that I should just buy the car right now and if I don't like it within 30 days to return it. But why would I have confidence in them allowing me to return the car, when they won't even let me take it for a 24 hour drive (something they advertise heavily). My entire point of this complaint is for these guys to understand this horrendous customer service, because if they take away the perks of buying a car with them. Then you might as well just pick one up from Autotrader for cheaper. read more

I bought a car from here last year. It was a 2016 with 10,000 miles. At first glance that seems like a good deal. As I drove the car for a few months, stuff started breaking. First the engine mount, then the coolant reservoir was found to have a crack in it. The transmission also started shuttering. A shutter is when it skips as you take off. I take it in to a trusted mechanic and come to find out that the car had the original tires on it. That's a car with 8 year old tires that they sold me. I called to bring it in, and left a message saying that it was urgent. I never received a call back so I the auto mechanic I go to repair it. Keep in mind that the place I took my car to was a reputable establishment. I called customer service to to report the repairs and request reimbursement and they shut me down flat. So not only do they sell bad vehicles, they don't take responsibility. Terrible establishment. I do not recommend doing business with Carmax to anyone ever! read more

So my wife contacted this business to acquire a car, everything was going well, the first offer was great and the car was great and all. A day later, they called her stating that the first offer was wrong and they sent her a new offer making it 75 dollars more monthly than what it was originally stated, that's a total of 5400. Afterwards she demanded to see the original offer that was stated a day prior and they said that there was no offer in the first place with the amount discussed. But they had an offer and was pushing her aggressively to accept it. Upon inspecting the date the offer they were pushing, the date that the credit was ran was dated the same day they were telling her about the second offer. She then checked her credit history and it was ran 4 times, three of those were not consented by her. When she called back to have them answer to the problems, they did not get back to her with an answer till a week later on how they ran her credit without her consent and adding more on the monthly payments. These employees have no integrity, no professionalism nor customer service etiquette. These employees are doing whatever they want with anyones information. I do not recommend this business when searching to buy a vehicle. The people who were money hungry and doing all of the illegal things are as follows: Danni, a Mr. Rodriguez, and Noel. Avoid these people, this business and anything to do with them. Unfortunately I can't give less than one star. read more