Everything about this business is top notch!! I found my car online made a call got Bob who is a very sweet man, he had me in the car in about an hour.. Then I took it in for service and got a the BEST SERVICE EVER!!! They are honest and on top of things...MARISSA is my service person, shes adorable as well as knowledgeable, she kept me informed all the way...im so glad I bought my car there... Thanks carmax u guys rock read more

My experience here went well. My only thing is that I was very unhappy with how the car looked when I drove it off the lot. It was dirty and even though they ran it through the car wash it was still filthy. I've worked in a dealer ship before and all of the cars would always be detailed before a sale. I even had the sales person give me a rag so I can wipe it down myself. I had to pay $130 out of my own pocket to have it detailed. Other than that I was able to terminate my lease early and get my dream Jeep. read more

I took my car in for service and my service advisor Kevin was the best. He took the time to listen to us and try to resolve the issue. I definitely will come back to this carmax and this carmax only. Thank you Kevin for helping us and go above and beyond to give us the best service we get. We greatly appreciate it read more

First off I saw my 2015 yellow Camaro and knew that I had to have it. I called in to make an appointment and was greeted by Emily. Once my appointment came around I met with Emily and the process was not only easy but friendly as well. She accommodated my kids with coloring books and engaged with them as well. The process did take longer than normal as they were extremely busy but that's not really their fault. This is my second car bought through CarMax and I must say that I love coming here and not the dealerships that are pushy and shady just to get a deal done. Thank you CarMax, I'm still loving my Camaro! read more

I reserved a Jeep to look at, we were looking for a specific model options etc.. Drove all the way there from Sage, CA. Traffic jams, a tank of gas later, and 6 hours there and back... I Sat around for an hour and a half, and guess what? They could not find the car I reserved. No follow up call, nothing. Got an e mail today that informed my reservation had expired lol. I can just about bet they sold it before I got there. Carmax definitely lost a customer for life. Don't go out of your way to shop with them read more

Bunch of incompetent, low IQ people who don't know what they're doing. They wasted my time and dragged me back 2 times on a weekend since they were unable to get a payoff amount from my bank. Only work with Steve, the manager. He is the only one who has a brain in that establishment. read more

This is the third car I have purchased from CarMax and I cannot imagine purchasing a car anywhere else. I simply surfed their web site to get an idea of what car I wanted. While surfing the Irvine store I spotted the perfect car for me. I was able to put the car on hold and book an appointment for the next day for a test drive. That way no one could purchase the car. I was contacted by Tom immediately to confirm my appointment. The next day when I went in my car was upfront ready for my test drive.I purchased the car for the price it was listed for no haggling no discussion. It was maybe two hours from test drive to driving my new car home. They also gave me a fair trade in for the car I purchased seven years ago from them. Nice job CarMax read more

APR rates are ridiculously high! With good credit, there's no reason why APR rates should be above 6%! Almost got stuck with a 10% APR rate for a used vehicle with a 745 credit score! Teresa and the CarMax staff are AMAZING, but the interest at this place is just awful. read more

wish I could give this place 0 stars. I came here about 6 months ago because I needed a new car. I didn't have a co-signer and barely any credit. the person who was helping me told me he was gonna run my credit just to see what it was.... wish I would've told him not to do it. the a-hole ran my credit not once, BUT FOURTEEN times!!! I have 14 hard inquires on my credit now that I have to fight to get taken off. So happy I didn't buy my car here. They tried to sell me a 2016 Mazda 3 hatchback for 24,000 with a lot of miles on it if I put a down payment of $4,500 and the interest would've been over 25%..... is that an April fools joke??? I ended up going to the actual Mazda tuttle click dealer and bought a 2018 Mazda with 800 miles for $20,000 with 7% interest and only had to put $2,500 down. do not come to this joke of a car dealership read more

I had a good experience here at CarMax. They were efficient and got back to me on all the details and concerns I had. My sales guys were Stan K & Carson H. They were both professional and low pressure. I was happy with their service. read more

I've purchased about 4 cars from CarMax. Each time it's been a great experience. We went to the Irvine CarMax today. We checked in with the person at the front and were told they would contact us within 10-15 minutes. We went out and looked for over 35 minutes with no call. When we went into the building we saw no less than 12 sales persons all sitting at their desks on their phones and doing nothing while we waited for a sales person. When we were leaving I told the girl at the front to take our name off their list since they never called us. She said they were really busy. Nice. That's why we left. Think hard if you go to the Irvine CarMax. read more

With a reasonable price, I've bought a 2011 Honda CR-V from Carmax and the car, running smoothly, was well maintained and had given me no mechanical troubles ever since ; its outward appearance was immaculate. The salesperson, knowledgeable and helpful, was eager to satisfy customer's needs. All in all I would highly recommend Carmax to anyone looking for a reliable secondhand vehicle and at the same time lacking the art of negotiations. Fei read more

Just bought our third vehicle from CarMax. From the first impressions to the test drive to the final Sale , the process was seemless and fast . Scotty Redmond is by far the best sales consultant with his expertise , kindness and customer service . We had a truck shipped in from another store and it was prepped , ready for us. Go see Scotty-you won't be disappointed . read more

CarMax - Our new Dodge Ram2500 - Used Car Dealers Near Me - Irvine, California

The people that meet you and those that work there seemed to be very nice and professional.., the offer came in after about a 30 minute wait and was well below the trade in value, was offered $20,000 went to a dealer they gave me $26,000... enough said... read more

Don't buy any car from here they sell u worn down cars that could kill you and won't do a thing to help afterwards had a ball joint and control arm completely snap on my car i bought from them only had driven it for 10k miles after they sold me the car with no major wear or damages such bs all they could say was sorry and to go through my insurance the car was 16k$ after everything and it was a complete wreck just covered up well. these guys also low-ball you on your cars appraisal will never go back to any CarMax after what I went through read more

Let it be known I work in the car business, so I know most of the back end of what goes on at dealerships. After hearing nothing but good things about this particular CarMax, I decided to drive an extra 30 minutes, pass two other CarMax locations, and ultimately inconvenience myself in hopes that I might get a higher offer on my car. NOT the case. I set an appointment and was serviced rather promptly. That was not the issue, the issue was the insanely low offer itself. If you're okay with a low ball go with CarMax. I was offered $25k for a 2015 Tacoma, a Tacoma that was sold later that very same day for $29k to another car buying service. The gentleman who helped me knew I worked in the car business, did that have an influence on this decision when valuing my car? Who knows. Did my understanding of the business help me get a better offer? Sure, but I just hope that price difference puts things in perspective. read more

Great Service and so helpful. They even transported two more cars from another location, for us to look at! Royce was funny. really put us at ease. Stephen helped us with all the paperwork and questions. He even took us to the bank in his pries to get the cashiers check. Now that's going the extra mile. He got us there with 5 minutes to spare. We love our new MINI. read more

They gave me the exact amount I wanted for my trade in, and Jude was very helpful in finding me the perfect car to take home!

Car max is absolutely the worst car company as a whole I have ever encountered. Buying a white Mazda 3 hatchback should be an exciting experience. These cars are great on gas mileage quick and agile, but that was not the experience that I had. Upon buying the car the salesman noticed that the check engine light was on, so he told me that he would take the car over to the mechanic and have him check it out. He brought it back and the check engine light was off giving me an explanation that it had low oil, and so they put a quart of oil in and the light went off. Ten thousand dollars, a platinum account at the rental company, three months without my car and a new engine later and bam the problem was fixed. It turns out that my trusted carmax salesman had the trusted carmax mechanic unplugged the oil light and reset the obd checker. Why didn't I have the warranty you ask? Well you see I did have the warranty that I gave an extra deposit of three thousand dollars and a monthly cost of sixty dollars. But that proved to be worthless and another lie that the trusted folks at CarMax decided to tell me because that same salesman told me it was a full coverage warranty but in fact it was only a manufactures warranty. Meaning they only cover the repairs if something was botched by the manufacturing company. So you see when buying a new car it would be better to take your hard earned money and throw it in a blender than to take it to carmax. There are many other places to buy a car. But if you do decide to go to CarMax just remember how slimy they are and don't let my experience become yours. Happy Hunting read more

highly recommend Car Max in Irvine! From the moment I walked in everyone was super nice . They even had a kids play area to keep the kids occupied! I was able to get on the waiting list and started to browse the lot before someone was ready. No pressure while I looked. Carson Hsieh helped us into our Honda CRV. Carson was professional, understanding of our budget and didnt exceed what we were looking for. Thank you Carson for all your help and making it buying a car a smoother process than most. I wish I could give 10 stars. Five for Carmax and five to Carson. read more

The no haggle pricing is actually pretty good if you compare to used car dealers. I found a higher trade in value by $1000 at a dealer and that swayed my decision - so maybe try to haggle there or maybe they'll get their appraisal guys to be a little more tuned in to what dealers are giving. David Dildy helped me and he could not have been nicer or more responsive. Enjoyed the experience. read more

STAY AWAY FROM THIS LOCATION!! If I could give them 0 star I would most definitely do so! I took my Honda Civic in for an appraisal about 2-3 weeks ago since the lease is almost due. They gave me a reasonable appraisal and the staff was very friendly and Mahmoud was the person who helped me out actually. Since it was during the Thanksgiving week, Honda Financial was close for about 4-5 days. Since their appraisal is only good for 7 days I wanted to get a pay off quote and also do a little bit more research before accepting their appraisal (16K). I ended up getting a second appraisal from the which ended up being the same exact price as the first one and this was like the second week of December. Let me be clear here, never during any of these appraisals I was told by either Mahmoud or any of the other employees that if I do decide to sell my car to Carmax, I need to provide them with the account number in order for them to call and speak to a "live" person from Honda Financial Services. I will explain why this is important and the reason it was never mentioned cost me a $1,000 deduction. Due to different plans and difficulties coming up I was unable to go to Carmax and let them know of my final decision on the last day of the second appraisal, which was this past Saturday. I got there all excited and ready to leave my Civic and basically sell the car to Carmax. They had us go to the business section and have them get me a pay off quote. I provided them with my account number and last four of the social, they came back to me about 15-20 minutes and mentioned how Honda Financial is closed now and that I have to come back Monday and get a reappraisal in and asked me to call Carmax in the morning to have them get the pay off quote. Their policy about talking to a "live" person is beyond ridiculous and none sense, because I did my due diligence and got the specific pay off quote for Carmax from Honda Financial myself and also told them that there is an automated number that a Honda dealership provided me with that can provide a pay off quote amount that is good for 10 days, which would be the same exact amount a live person would provide. They still didn't approve of it and basically ruined my change of selling the car that day and had me come in Monday, which is today, to get a reappraisal. My dad went in today to get a reappraisal and guess what they do? They kept asking him to provide them with the account number and the last four of my social in order for them to get the pay off quote and try to seal the deal before even getting us the new appraisal amount!! Fortunately, my dad did not provide them with any of the information and asked to see the new appraisal first. I had to go write after work to see what the appraisal is and see if we can seal the deal today. I get them and they are telling me that the car's value based on Carmax's standards has dropped to $15,000 from $16,000. LISTEN TO THE RIDICULOUS REASONING PLESAE!! The reason that the price of the car has dropped by a $1,000 for the same car with the same exact condition, is that the last two appraisers did notice the car has been in one accident, but they didn't look thoroughly to make sure that the connector between the bumper and the body of the car in the back has not been repaired! Since the the connector has been repaired it does not meet Carmax's Standards and we are unable to resell the car and we have to put it out for wholesale. First of all, how in the world is that my fault that your appraisers missed this so called "non-standard issue" two times and why should I be penalized for it?? Also, I brought the car in the Saturday prior to this Monday, which was the 7th day of the appraisal and was ready to sell the car but your ridiculous policy got in my way of doing so. I would totally understand if the condition of the car has changed from the last two appraisals to this one, but the car WITH THE SAME EXACT CONDITION should not have additional damages or issues added to it because your employees did not do their jobs right the first two times. I asked to speak to a manage, who's name was Dan and was very rude. This guy is sitting here telling me that "I always tell people you don't want me appraising your car", I was very shocked and very disappointed to be honest. He kept mentioning how the car has been in an accident and since it has been repaired on the back side towards the bumper, the price had to be dropped by $1,000 from the previous appraisal. Again, he was telling me how the other two appraisers weren't as "experienced" as he is and they have missed that portion! Again, why is this my problem again and what should I be responsible for your employee's mistake and also be penalized by it by being deducted $1,000 from the original appraisal on the car with the same damn conditions!! Dan kept telling me that "I wouldn't call it a mistake on their end, it was more like not seeing the car thoroughly", umm sir that is exactly a mistake!!! read more

Don't trust what their "appraiser" tells you without verifying thoroughly. Was given a fairly low estimate for my old car, because it was a 2006 and therefore they wouldn't be able to sell it due to its age. Went through with the deal anyway because we had found a new car we really wanted and didn't feel like dealing with the hassle of selling it somewhere else. Less than a week later, the "unsellable" old car is listed on their site for $7100 more than I was offered for the car. The price is what it is. I'm mostly bothered by the fact that they knowingly outright lied about their ability to sell the old car. What else are they lying about? read more

Really annoyed with my experience here this week. Got an appraisal on my car that was so low and reported paint damage issues that are not even wrong with my car. The next day I also noticed that they had broke my visor after reaching to use it. They snapped the connection and did not even tell me, there was absolutely nothing wrong with it before now I cant even use it fearing it is going to completely fall off the ceiling of the car. What makes the whole situation worse is that after two days my car will not even start now. I had no issues with turning it on before going to get my car appraised, now I am running into so many issues that I do not have the time or money to deal with that should never of happened. Have always thought of them as trustworthy but not anymore after my experience there this week. read more

Absolutely terrible customer service. Employees were too busy standing around, making jokes, and talking with one another to take care of anyone that needed help. Had to fight to get someone's attention. Upon entering, the environment was extremely unprofessional (not talking about the construction). Potential customers (including myself) were waiting for our phone call to notify us that we can finally be helped all while groups of employees were huddled up together cracking jokes and shooting the $h!t. pretty mind blowing stuff. I won't ever be back. read more

Just purchased a car from this location. It began with me calling to find out if the car I was interested was still available, and Ron offered to go ahead and take some information over the phone, that I might have a lot of stuff out of the way once I got there. He was very nice and helpful. Once I got there, I was introduced to Jude, who helped me the rest of the way through. He went above and beyond to help me find my car, and also gave me valuable tips on buying. Had a really great experience at this Irvine CarMax. read more

I was having a lot of little issues with a car my mom and I had just purchased through carmax back in March. The symptoms were pretty alarming at first. We had first called the carmax in riverside and they weren't willing to take us in until June ( a whole Month) despite the fact that my car was still under the warranty since it was newly purchased. When I called the location in Irvine (which was way out of my way) I spoke to a gentleman named Bruce and right off the bat he was amazing. Took down all my concerns and was able to push an appointment within a week instead of a whole month! My only bad thing to say about this whole situation is that because the riverside location refused to take me, which is the closer location, I felt going to the Irvine one was going to be out of my way. Even if I work in Anaheim I would still have to pay for the uber to get back to the location, I was told carmax would take care of the first ride to get me to work. (But I looked up the ride back from work to carmax and I was looking at about $35-40) but other than that I would like to give Bruce some Thumbs up! As of right now looks like the vehicle was just very low on the coolant and fixing that seems to have fixed all the shaking that was going on. But thank you Bruce for your great customer service for being able to set up an appointment way sooner than the riverside location was able to do for me. I will always appreciate great service when I see it. And Bruce over exceeded my expectations! read more

Words can't express how very disappointed I am in Carmax. We were looking forward to having a new car before Christmas, waited 5 days for a car we chose to be delivered from a different location, came and viewed it, needed to come back with my husband when the "original sales person" would be working in order to close the deal, was told it was being held for me, got a call an hour after I left to be told that it was sold and being transferred to Indiana!!!!!!!!!!! read more

My experience was amazing and quick. Of course I wished for higher price on my trade in. However the staff was wonderful and worked quickly. We were in and out in less than an hour. read more

Jeremiah helped us and was totally open with everything. He is knowledgeable about cars and gave us a lot of car buying tips. Thank you Jeremiah for helping my wife and I have a smooth first car max experience. read more

I had the easiest experience purchasing my Nissan Altima here. From start to finish, the staff was professional and friendly, answering any question I had and helping to find solutions to any issue that popped up. Couldn't have asked for a better experience. read more

Overall, GOOD experience-- even though I ended up paying above the average of market price and above the already quoted OTD (Out-The-Door) price. Navid (the sale consultant) was excellent: helpful, experienced, and friendly. So were Durian (finance), and Nick (sales manager). In contrasts, however, all three front desk staff in the service department were not so much friendly, experienced, and helpful. Example: Instead of making some effort to find the answer to my basic question, in less than a minute, one of those (so called, service front desk staff experts) suggested me to read the manual to find my answer somewhere there. He said if you are not willing to read the [1000 page] manual to find your answer, then, HYBRID car is not for you. They seemed odd and arrogant! To avoid giving them further hard time, I prefer not to mention their name. My 5-star rating is only for Navid, Durian, and Nick, and NOT for the service department front desk. My rating for the CarMax service department front desk in Irvine is 2 out of 5! read more

I have to say that I was extremely satisfied with Carmax Irvine when purchasing my vehicle. I'm the type where if you are pushy, I'll drop everything and leave and I never received that treatment. My salesperson Jill wasn't pushy at all, was comforting and very knowledgeable. I felt as though she cared about me, what I wanted, what I could afford, etc. rather than just making that next sell. Anyone can sell but what makes the experience positive is the comfort and low stress. I felt all that with Jill. I'm always the skeptical one when it comes to big companies, but not the case here for me. From all of the tedious aspects of buying a car to even coming back to sell my previous car back to them and everything in-between, Carmax Irvine was a great experience. I would and have recommended it to several people. No need to haggle, if the price isn't what you can afford, keep looking. You'll never be taken advantage of, everything "is what it is" and out on the table. That doesn't go for many "dealerships" out there. Give them a shot, even if you're just in the beginning stages, you can look around at the huge inventory and look online as well. They'll ship a car from another location so you can check it out. Good job, Carmax! read more

I had the best experience at CarMax, Irvine. I went in to just look at the cars since they have almost everything and I could research all in one place as opposed to bouncing from dealership to dealership. I was assisted by John Dunn who was WONDERFUL. He asked me what I was interested in and immediately took me to the row of crossover vehicles. The best part was he asked what I was willing to pay and wouldn't show me anything over my budget, which I really appreciated. To my surprise, I fell in love with a VW Tiguan which wasn't even on my initial list of cars that I was interested in. It was a 2011 with navigation, leather seats, a panoramic roof, etc. I had no idea I could afford such a car--especially for my first car. The VW showed up at CarMax that very morning and I left with it that afternoon. It was too good to resist. I would definitely recommend making an appointment with John Dunn if you are interested. He made it clear that the sales people at Car Max make the same $150 whether you buy the most expensive or least expensive car on the lot. read more

Johnathon has been extremely helpful in the process of fixing my aunts car. He keeps me updated everyday by calling me, which I appreciate! He's also very patient and kind. read more

These people sold me a car with which I purchased an extended warranty. When I took the car in for service, they would not cover it because they missed a major wireing problem that should have been seen when they bought and inspected prior to unloading it on me. DON'T buy from Carmax!!! They are like the old shady used car dealership you have all heard about. read more

Called and made an appointment for the next day. Arrived and was told I couldn't be found in the system but could wait for an hour. Total waste of time. read more

If I could give 0 stars I would. First off, avoid this Car Max as there is 0 professionalism. The inconsistency between their phone sales and in person sales is ridiculous. The sales associate(Leo Okamura) that was assigned to my car's appraisal was no help. When asking how they came up with a price for my vehicle, they claimed they go off recent sales and that my particular vehicle is saturated in the market. I have a 2022 Toyota Camry Hybrid XSE, and these are hard to come by with todays market. They had ZERO vehicles that matched my cars description so I don't know how he could say that this car is saturated in todays market. When I asked how he got $34,000 on the appraisal, even though they are selling for $44,000, he claims that they mark up their vehicles $10,000. My pay off amount was $34,846 and he told me if I paid the extra $800 they would take the vehicle. He said there is zero negotiation, take it or leave it. So by his logic, he wants me to pay $800 TO CAR MAX, and then Car Max sells the vehicle at $10,000 above what the bought it for. Instead of working with me he'd rather give zero interest, zero help, ZERO EXPLANATION and let me walk away. TAKE YOUR BUSINESS ELSEWHERE. read more

This transaction was our second sale of a car to Carmax and our fifth purchase of a car from Carmax, so I think from our actions it is pretty obvious how we feel about the exchanges with Carmax. We have dealt with three locations for these seven transactions, and it has been wonderful every time. This particular transaction in Irvine was exceptional, thanks to Rauly. When someone is a genuinely good person, it makes everything better. Raul is a genuinely good human being who has a contagious positivity. All of the paperwork went smoothly, the transfer of the incoming vehicle was ahead of schedule (it arrived a day and a half early), and it was everything we could have ever wanted in terms of convenience and efficiency. Carmax gets how to make everything run in a streamline fashion. We will continue to use Carmax and recommend them to everyone as a great way to buy and sell cars. Minimizing stress is what they do best. read more

I purchased my car from this location last year and, quite honestly, I felt like the experience was positive all the way through my first service appointment. Following that appointment, however, something seems to have changed. If you leave a voice message, you can be sure they will not call you back. I called a number of times to try to schedule something and it seems like those messages fell in to a black hole. Then, unfortunately, when I actually got someone this morning and mentioned the voicemail issue she seemed to be so perturbed with me (which, unless I'm mistaken, is the opposite of what ought to be true) that she placed me on hold for five minutes and then disconnected me. When I called back immediately after that got their voicemail... my service will be handled by someone else moving forward. read more