I just bought my car today and I love it so much. Christina was the one who helped my father and I today. She was so sweet and patient with us so we really just appreciate her with everything she did! Overall, everyone was nice and we had a great experience. read more

Cristina S. was hands down phenomenal with her service. Very friendly and helpful, She went out of her way to provide me with the advice and knowledge for my car buying experience. And with that being said, her experience in the business really shows because she definitely knows what she's talking about. I would recommend and hope that the next customer gets the opportunity to go through the process with her because she will make the process so much more easy and smooth. Those who do will certainly be a more than satisfied customer. Also her coworker Emily there was amazing as well. They will both look out for you read more

The car selling experience was smooth and hassle free. Although it took some time waiting due to large number of customers, CarMax gave me a very good offer. Ms Morris noticed my custom license plate holder and had it taken off from the car so I can keep it. This is great customer service! read more

Do not get their warrantee. Took our vehicle is due to a issue and they charged us the 500$ deductible. 2 weeks later returned because the issue wasn't fixed and they are charging us another 500$. They will screw you over. read more

Beware! CarMax is Car Buying for CHUMPS This CarMax sold me a defective car, and when I went to return it in less than 30 days, they "reassessed" it and came up with $1500 less than what I just paid for it. They also lied and said they would send it to the dealer to get repaired, which they never did. Instead I got a car whose brakes were on the verge of failure (according to the vehicle health report). They offer no apologies, they were particularly aggressive, and I would never recommend them. In fact, I am looking into suing them...avoid them at all costs, or it will cost you. Go to a dealership instead and buy a new car with a real warranty. Their five day return policy is absurd and unrealistic. The people that work there like Julio and Kris Zeiter are not very bright, and mindlessly follow their corporate policies without any personal concern or regard. In short, CarMax is car buying for amateurs...and they will low ball you at every chance they can get. Disgusting, stoopid people read more

Service department is not friendly not helpful not professional not knowledgeable The extended warranty is a joke. Dont buy the extended warranty! Deserves minus stars read more

Beware!! I was so happy to buy a 2 year old Kia sportage from car max in Irvine . I was informed by the salesman that they do a 125 point check on all their cars . I was informed my car was clean and it had one owner ...so I paid cash for it and trusted this well known reputable company !! Day 2 my car started smoking really bad .i took it back and they couldn't find anything wrong ?? Hmmm it continued to smoke and started to hesitate when I would drive up hills. I took it back again and again nothing was wrong ...I took it to Irvine Kia dealer and they looked under the engine and it was full of oil sludge .see pictures . I was informed it needed a new engine !! I only had it 2 months!! 125 point check really?? I got my money back. They should of never put a unsafe car on the lot like that.!! Do not trust Irvine car max !! They just want to move the cars in and out!! Management is bad there I had to deal with Corp office . There was also a big scratch on my car they denied ... after they washed it and brought it back to me . Never again will I buy from CarMax . I asked for service records and they whited out the person that did the service on my car before they could release the records to me they said due to privacy ... very shady read more

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Deshonae helped me get into the car that I really wanted, she was very thorough and helpful. It was such a smooth process, I left in one car and left in a better one within 4 hours..away to go CarMax read more

Second time getting a car appraised but first time buying a car from carmax. Craig helped us with getting our appraisal for two cars. He took us on a test drive with a car we had no intentions of buying. End result we bought a new car that was such a great deal. We were one of the last people to leave the facility but overall a great place to buy cars with no pressure!! Will definitely go back Again and thinking about trading in our second car. Thanks for the help and great experience Craig! read more

STAY AWAY FROM JUDE KAUFMAN!!!!! I went in Saturday (3/3/18) with the intention to buy my own car for the first time, and he refused to let me test drive without proof of insurance.... I asked him why do I need insurance on a car that I do not own and he said "that's our policy" which is absolutely ridiculous because how can I purchase an insurance policy for a car that I haven't even test driven yet!? I felt so pressured and this was my first time going through this process so I started calling several insurance companies to get a policy, and once I did he said I still couldn't test drive because I didn't have proof of residence and proof of income even though I brought him letters with my new address and more than a months worth of pay stubs. He even asked me "What will you be using to make the down payment?" And I said "Either cash or debit, but can I test drive the car first??" And he said to get the insurance first... I asked him again why he is making me get insurance for the car if I'm not 100% settled on buying that car yet and he didn't know what to say. I asked him "So if I want to test drive 2 or 3 different vehicles I need to get 2 or 3 different insurance policies for each car?" And he said "Well yeah that's the "catch 22"." Then he said that because my "lack" of proof of residence and income they did not have proof that I was "even able to buy the car" so at that point I came to my senses and walked out. I immediately called to cancel the insurance policy that he pressured me into purchasing to cancel the $203 that they charged me. I called the following day to ask what their policy is to test drive a car and they told me "All you need is a valid license" and I asked "what about proof of insurance for the exact vehicle I want to test?" And the man to told me "No you only need proof of insurance if you are going to buy the car." I still can't get over how I was treated by him, I have never heard of a policy that requires you to buy insurance for a car that you don't even own yet. As far as Carmax, this was my first experience with them but if I DO decide to try them again I will stay far away from JUDE KAUFMAN as possible, and I urge anyone else who visits to stay away from him as well. read more

To bad I can't give a negative star or I would Carmax Irvine is great when you are paying them money, it's getting a refund out of them that is a nightmare. My 2017 Ford Expedition was totaled in an accident in August 2019. in getting a refund on the extended warranty has been a nightmare. Sandra D Franco assistant business office manager has made false representations regarding the calculation off my refund. the difference in the amount paid and the amount due to me is hundreds of dollars. I am left with no recourse other than filing a complaint with the State insurance commission or Small Claims court . II purchased a replacement car at Carmax Torrance.Sa. chased a replacement car at Carmax Torrance.put Sa. I have had at least 6 emails to SandrA D Franco. considering that she is a member of management in the business I would never go to Carmax Irvine again loss of hour of time trying to get my money and wasted hours with emails. tried to contact the General several times to no avail. read more

This was the best coustomer service ive recieved in a long time. Ive had a harder time at the grocery store! Gentelman named Rauly was so patient with me and helpful in this process. He answered all my questions and walked me right through the whole way problem free. Im telling all my friends. Thank you Carmax Irvine and thank you Rauly for your excellent service. I love my car. read more

This Carmax is AWESOME! I was given thorough information on how to execute an appraisal and was treated wonderfully by the woman named Karen in the front! Awesome service. Thank you Karen! read more

My son (aged 18) was in the market for his first car (well, the first car he was buying on his own). He made an appointment with Keith down at CarMax Irvine and we went down to meet with him. Keith was great to work with. He was patient (even though my son wasn't 100% sure about what sort of car he wanted). We test drove 4 cars and in spite of initially thinking he wanted a 'muscle car', my son ended up buying a 2017 Honda Civic that he is very happy with. Thanks so much Keith, for making my son's first car buying experience a great one! Jen Eller read more

This location was flexible with my schedule and helpful with guiding me through the process after my car was totaled by a neighbor. They spent most of an afternoon working with me patiently and diligently. I can't recommend them as a location enough! I just wish I could pay my monthly bill with other options. read more

They underbid my lease buy back by $6800.... my x5 was the cleanest car on the streets... returned it to Bmw and just paid the $350 disposition fee... don't waste your time trying to sell your car to them read more

I will say, my first experience with CarMax was a bit less than stellar. I went in with an appointment to get my truck appraised. It was a Sunday and the place was MOBBED. I waited for 10 minutes in line at the counter to even check in, then another 15 minutes while they tried to find my guy. They finally found someone else and he said it would be a 1 hour wait to get the truck appraised. I decided just to leave and go shop the car lots here in San Juan. The salesman, very sincerely, looked me in the eye and said "PLEASE come back tomorrow? This is just really stupid crazy busy. We're not usually like this." It was so sincere, I remembered it. I did go shop the lots in San Juan for almost 2 hours, and no one was interested in me. I wanted an inexpensive car. I'm at that phase in my life now that I don't want payments. I just want a cute little car to drive around town when I'm not out traveling in my new RV. (the reason I don't want car payments!) The salesmen who would talk to me were pushy and condescending, and couldn't get rid of me fast enough. "We don't have anything in that ($10,000-$15000) range. Discouraged at the local lots, I decided to give CarMax another try (also upon my besty's insistence; she has had great experience with CarMax). I walked in and straight up to Diego, who immediately asked "Can I help you find your car?" From there it was like picking out a new pair of shoes. Diego asked what I wanted, and LISTENED! I didn't know exactly what I wanted, just an inexpensive hatch back, small enough to fit into my tiny garage. He pulled up all the options on the computer, but was quite certain this "Spark" was the one. He said "this one is calling to me for you." He insisted we look at the others, though. We went out to the lot, and right up to the little blue Spark. The clouds parted, the angels sang. It was the least expensive of all the options, and it was perfect. I didn't want to look at any others. We took it for a drive, I fell in love, we went back into the office where they had appraised my truck at $4000 more than blue book value. Diego stayed with me through the whole process. The signing process was short and easy; unfortunately I forget the agent's name... Diane maybe? She was professional, warm and friendly. I paid $400 and left CarMax with my darling little 2013 blue Spark, truck traded in, loan paid off, no payments and a nice warranty. Can't recommend them highly enough. If I ever buy another car... I won't go anywhere else. read more

I was searching for a car online and it said CarMax in Irvine had it. A man named Martin called me within 20 mins and assured me that they had the car I wanted. One I got to their location coming from El Monte ca the car was the wrong car. He didn't show sympathy nor really helped us afterwards. We had to make our own appointment at carman Duarte. The customer service was not good at all. 5 hour trip because of the traffic wasn't pleasant at all. read more

I had a great experience here selling my car. The appraisal I received was decent and they handled all the paperwork. I was also in and out in about an hour. I loved how all the employees were very friendly and accommodating. This was my first time ever going to a CarMax and I was definitely satisfied selling my car to them. read more

Had an appointment at 4:45 and we checked in and we're told to wait outside it's 6:05 and we still haven't been called in or even a text. I'm watching the workers inside and they're all running in circles moving form one chair to another doing nothing or on their phone. So upsetting that we're not getting the help or fast service. We went to CarMax in Duarte yesterday and received fast service and went to this location to look at a car we had in mind and service is not up to par. This is very frustrating especially during Covid times since my kids are home waiting an extra two hours. read more

I will start off by saying this, my wife and I have purchased two vehicles from this specific Carmax. Each time, it was a pleasant and easy car buying experience. This time, I'm at a loss for words. The associate they paired us with was brutal to deal with. Tricia, was not the easiest person to deal with. She was very assumptive on what my wife and I could afford while also being extremely pushy. Don't worry though, she never hesitated to mention the 900 cars she's sold like 1,000 times. She even got into mini-arguments with my wife. Ive seen my wife get that way ever when shopping for a vehicle. Even at a regular dealership. My wife is a pretty easy going person and even she felt stressed out. After taking a day to consider our options, we decided to buy a car from a different dealer. We didn't buy from Carmax because we disliked the car. Tricia ultimately talked herself out of a sale. She made it feel like a process. She made us frustrated in a haggle free environment. For instance, when doing the final once over of the car in the service bay, because it was dark, she couldn't give us a minute without trying to rush us back inside to start the paperwork. I hope to buy from this dealer in the future but this last trip makes me reconsider this specific location. I come to Carmax for the haggle free environment and, in return, we received haggle-like sales woman. read more

I don't really give a bad review but this one is an exception. They have THE WORST customer service ever!!! Very rude and unprofessional! Don't go here! It's not worth of your time and they would give the lowest/cheapest price appraisal of your car. Doesn't deserve a star at all! read more

I bought my car here 4 years ago. The experience was great. No hassle or haggling over price. I got a great deal snd a great car! The reason I waited so long to write a review is because I wanted to acknowledge a worker by the name of Patrick in the car service center who helped me today. He was super friendly, efficient and thoughtful in taking care of details. One of my key fobs wasn't working very well and the other one was not at all. I showed up late to the appointment but he still let me drop off my car. The issue was resolved Sooner than anticipated. Patrick was meticulous in ensuring that my keys were sanitized before giving them back to me and, careful in opening my door with gloved hands snd took the time to have my car washed. Thank you Patrick!. read more

I spent the majority of my day at Carmax yesterday because my bank was having troubles getting through to Carmax BUT I got an incredible car at a great deal and the customer service I received from my Sales person Karen and the manager Jay was outstanding. They helped me through every step, kept me calm and really took care of me. I couldn't thank them enough. read more

Very pleased with my experience here at carmax. Went in to get an appraisal on an older car we had. Did my research online on Kelly blue book and other sites on the trade in value so I had an idea of the amount I should be expecting. The car was in great shape just old (2005). They offered almost $1k more than what Kelly blue book estimated. On top of that we were in and out within an hour (on Memorial Day weekend). They were very fast with the check out process. Needless to say I will be doing business with them again in the future when I need to sell a car. Thanks! read more

Horrible experience. Pushy sales people with no knowledge. All the cars reek of cigarettes. We couldn't even sit in one long enough for a test drive. Don't waste your time read more

I want to thank Dylan Harder for being freaking awesome at his job, and for making sure the process was professional and smooth. Thank you for double checking all my paperwork and making sure I fully understood everything. He actually took the time to show us the car and made sure we were making the correct choice. He even stayed with us through out the whole process to see if we were confused or had any questions. Although we were selling two cars and made it a bit harder for him but we went home driving in a new Prius! This man deserves some recognition, aswell as Franco from the signing area, he made sure my dad understood the whole process and made it smooth. read more

I am really upset with this location , I was here looking at a used truck and ws treated ok in the beginning but that all soon turned sour. The manager Justin treated me like a scumbag and was a bit racist. The sales guy STAN started off decent but soon turned into a racist as I knew he was. I will never ever ever recommend this location to purchase a used vehicle. read more

Shout out to Karen who assisted us in appraising and purchasing our vehicle! After one associate did not provide a satisfactory experience, we were able to come the following day to settle everything (and clean up the mess that the previous associate started). Karen was able to assist us both in person and over the phone and provided excellent customer service which made our car buying process enjoyable. read more

This 5-star review is for Ivie Dangtran, a Sales Associate at CarMax Irvine. Ivie called me to discuss a car I had on hold in Irvine but I thought she was calling from the Burbank location to discuss a problem I was having with a car I had bought there. Rather than pass me off to Burbank, she listened carefully and empathetically, showed that she clearly understood my concerns, and immediately involved herself in resolving my problem, even though it was Burbank who should have helped me (they never even called me back). She was extremely professional, patient, kind, and solutions-oriented. Ivie involved Royal, her Sales Manager, and Brianna, the Service Manager, both of whom were also extremely professional and helpful. I highly recommend Ivie for any needs you may have in buying a car at CarMax Irvine! read more

I have bought cars from this location with in the last 4-5 years and I'm happy to say that Jose Chavez in the service area is probably the most customer service oriented member there he's great ! He communicates and he had my car ready in about a hour . The only down side is the car wash ?... lol my car looked half washed and the inside wasn't vacuumed. Other then that everything was good . read more

Ardie is the BEST sales guy to work with. He got the car we wanted transferred in. He was patient while our crazy toddler ran around his office making a mess with her crackers. He clearly explained to us how to provide the documents we needed to get the financing. When there was a hiccup in getting the verification he held the car for us until the next day. He stayed with us all the way through the purchase. When we were ready for contracts Gina in the business office was clear and efficient and explained all the paperwork very well. Justin the manager came out to chat about the car and congratulate us on the purchase. Overall it was a great buying experience! read more

CarMax - Photo with our new car and Ardie - our awesome sales consultant! - Used Car Dealers Near Me - Irvine, California

I came in expecting to get an appraisal, but Nick, one of the employees, was able to answer all of my questions and had me in and out in just a few moments. read more

Kevin Galaviz in the service center was extremely helpful and went above and beyond. He provided friendly service and kept me informed throughout the entire process. He was pleasant, put me at ease, and used layman's terms to help me understand what was going on with my car. He provided an iconic experience! I highly recommend Carmax solely based off the amazing customer service of Kevin Galaviz! Thank you!! read more

I started my car search at CARMAX of Irvine, CA. While I eventually purchased my car at a certified dealer, I found the service and professionalism of Victor Cruz to be excellent. He was very accommodating allowing us to test drive multiple cars, knowledgeable and remained very professional. If you plan to consider CARMAX of Irvine, I would highly recommend that you contact Victor Cruz. JM Irvine, CA read more

The process at Carmax is smooth and easy but don't think you're getting a great deal. The price on my btw vehicle was a fair market price, but they screwed me with no lube on my trade in. They only gave me $21,500 for my trade in putting me upside down $5,000. Two weeks later they have my old car listed for $29,000! Wow! I asked about getting more for my trade in and was told that the initial offer was all I could get. So but there if you want, but never trade in at Carmax. read more

5 stars to Todd Eckert, who helped me with my appraisal. I bought a car here 5 years ago and went in to get it appraised. I made an appointment over the phone but my information wasn't in the system when I got there. Fortunately I met Todd, who was more than willing to help me with my appraisal. He explained everything to me and answered all of my questions. While the appraisal team was looking at my car outside, I genuinely enjoyed chatting with Todd inside. He was kind, fun, and just a great guy. Gave me great advice on how to trade it in with the dealership if I decided not to sell it to Carmax. I would definitely want someone like Todd to help me if I were to go into Carmax again in the future. read more

Ask for Emily, she is amazing. She worked with my wife for 3 weeks to find the perfect car. She went out of her way multiple times, even willing to bring in other salespeople just to make sure we found what we were looking for. Selfless customer service. I wish every salesperson was like her, she was the best. read more

Made an appointment online to get my truck serviced on a Sunday. Showed up on Sunday only to find out the service department is closed on weekends. You would think the online appointment site wouldn't let you choose Sunday at noon as an option if it really wasn't available, but that's just me. Also, you would think someone from Carmax would follow up to let me know the appointment I just made was bogus. Again, that's just me. Lastly, why is the service department closed on weekends? Am I being unreasonable to think taking off work to get my truck serviced is unacceptable? You guys are the worst. read more

Searching for a car is always a frustrating experience because your never sure what you want...well at least that's my deal. I must say that working with Ricky Freeman of CarMax Irvine has been a incredible venture. From the moment I met him he was courteous, knowledgeable, extremely helpful and always listened to me and my concerns. Normally I can't stand car salespeople because they are super annoying but he didn't put any pressure on me and he let me make my choices at my pace. He even came in on his day off to accommodate me. I would most definitely purchase another vehicle from him in the future and I will recommend him to family and friends. He is a valuable asset to CarMax Irvine read more