Purchased a used vehicle at a really great price with an exceptionally accommodating sales team. I highly recommend you ask for Daylen to be your salesman. The dealer's prices for used vehicles are all very competitive and offered great add on packages. I called and Daylen convinced me to come in the door to make a deal. He had the car cleaned, charged, and showed us even the minor defects on the car. Most importantly, he didn't pressure us to make the purchase. When we were ready to make the purchase, Daylen and his team stayed until late in the night well past closing to get us a better financing rate to close the deal. I've purchased 5 cars in my life and this was by far the best experience. read more

Had to take my car back due to the check engine light coming on for the 4th time in less than 3 years. Took my car in on August 25 and did not get it back until September 22 and none of the work was completed with the exception of the oil service. First, Autonation Ford just reset my computer and told me basically this should work but if not just bring it back. Then had three warranty issues and none were corrected. Driver's left wheel makes a continuous noise upon turning or any sort of compression. Second and third, I have two rattles: passenger side door panel/dash and rear passenger door metal on metal vibrating. I provided videos with the noise and told the advisor exactly how to replicate the noise. Well nothing. Besides the above issues, there was a complete lack of communication. I would have to call/text every few days to receive an update. Most occassions my advisor was out or simply didn't respond until I had to call and harrass for an update. The last communication was on 9/11 and I would go until 9/21 before I received any update and that was because I called the dealer and the receptionist, who was always helpful, found an advisor who provided me an update. Well found out my car was ready. Upon picking it up, I had 10% of fuel left and my car was filthy. I had taken it in clean as I was not expecting the check engine light to come on but to receive my car back a mess, unacceptable. I called Autonation Corporate and filled a compliant. While I receive an email acknowledging my issues, as of 9/30, again no communication from anyone at Autonation Ford Tustin. So if you want to be treated like you don't matter, don't care about communication, or simply wanted to be treated like crap, go to Autonation Ford Tustin. read more

SERVICE DEPARTMENT: brought truck for service.Employee calls asks if we wanted windshield wipers replaced. Responded: no thank you. Pick up car and car and employee is saying the technician made A mistake and replaced the wipers WITHOUT prior approval. He also said our car didn't need wipers it was another customer. Never mention They are charging for it anyways. Never check my receipt until I came home. They charged $170 To replace wipers. Took all day to get car done. The car has a recall and they did did acknowledge but did not fix on this visit. Will not recommend. Triple check what they are charging you for. read more

AutoNation Ford Tustin - Triple check what they are charging you for - Car Dealers Near Me - Tustin, California

Autonation in Tustin is the absolute WORST!!! If I could give ZERO stars, I would! You literally cannot call the dealership AUTONATION FORD in Tustin. They have some weird outsourced phone AI system. You literally cannot call the dealership! I made an appointment with a "phone robot" called Zack. Dropped off my vehicle at the dealership in the morning. The dealership or a robot was supposed to contact me to let me know when my vehicle would be ready. They never contacted me. So I tried to call the dealership to check to see when my vehicle would be ready. I kept getting "phone robots". Finally, I spoke with "Amy". She was a human but she wasn't physically at the dealership so she was unable to help me. I asked her if I could speak to "Zack". She told me there is no "Zack". I asked her to connect me with "service". She said she couldn't do that because they don't take incoming calls but she could connect with their "system". I was absolutely furious by this time. I have bought 6 trucks from Autonation Ford! And now I can't even call the dealership? This "robot" system must be new because I have never gone through this nonsense before. And I never will again. They lost a customer!!! A dealership that doesn't take incoming calls????? REALLY????? I hung up and had no way to find out if my vehicle was ready! On top of that, I had no way to get to the dealership! They were supposed to contact me and arrange a "lyft" for me! The situation got worse and worse and this review is too long already so I won't go into the horrendous details. All I can say is AVOID AUTONATION FORD IN TUSTIN LIKE THE PLAGUE!!!!!! there are many many Ford dealerships around that are excellent and you can actually call into the dealership! WHAT A CONCEPT! HEY AUTONATION FORD IN TUSTIN, SAVE YOURSELF SOME MONEY!!!! GET AN UNLISTED PHONE NUMBER! Never go to AUTONATION FORD! read more

I bought the car!! From the moment I arrived they were waiting for me. I was greeted immediately by Brandon. The car was parked out in front to be seen immediately by me. Brandon, Matt and Roberto were absolutely a joy to work with. I highly recommend them! read more

AutoNation Ford Tustin - Car Dealers Near Me - Tustin, California

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Great experience with Mark from sales, James at finance, and sales manager (unfortunately did not get his name). Highly recommend talking to Mark Serrato if you're in the market. Mark was very up front and easy to talk to. We communicated via email per my preference without Mark ever spam calling or leaving multiple messages or texts. He got me into the car I wanted at a great price without any pressures and without any typical car dealer sales tricks. He's definitely one of the best sales representatives I've worked with and would recommend him to anyone looking to purchase a car without any drama or headaches. read more

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I was very interested in buying a Bronco as a replacement for my prior car, a Jeep. This was the first dealership I checked out. Initially, I knew what I wanted and I had my budget nailed down. Well, when I got there, I was helped by Vlad. I told him I wanted to pay no more than $700 a month and he told me that what I was asking was practically impossible. Then after he "spoke to his manager", he claimed the only way to get the price I wanted was to hand over two more thousand dollars towards the down payment. I almost fell for it , but it just didn't sit well with me. I told him I'd like to shop around; he flippantly remarked "we got you the price you wanted, though" and I said yes but I feel pressured. Oh, and as I was leaving, the manager basically chased after me to find out why I was leaving. I couldn't get outta there fast enough. I went to Tuttle Click Ford afterwards, where I got a beautiful 2026 Bronco for way cheaper and no extra money down. I can breathe easily now knowing I wasn't taken for all I was worth. Run, don't walk, away from this dealership. read more

Ford quick lane express service for oil changes and tires! Very good pricing. Always using Ford motorcraft parts and oils! Always use and follow your vehicle manufacturer instructions on maintenance read more

Todd is a phenomenal service advisor, thank you for taking care of my Shelby it came out looking amazing. They did an airbag light and an oil change on my car I'm so glad to have it back feeling new again, thank you Todd read more

AutoNation Ford Tustin - 2008 Shelby GT500 - Car Dealers Near Me - Tustin, California

I want to share my experience with this Ford dealership to warn other buyers. Before visiting the dealership, I used their official website to calculate financing for a 2025 Ford Explorer. The website clearly showed all available incentives applied, including $6,000 in discounts, 2.9% APR, and a specific monthly payment. I even took screenshots of the offer. However, when I arrived at the dealership, I was told that the pricing shown online was a "mistake" and that they could not honor those numbers. Instead, they offered a completely different price. When I said the new numbers didn't make sense, they suggested a "great lease deal" instead. I asked them to bring me the lease terms in writing. The offer they presented was over $700 per month for 4 years on a vehicle priced around $43,000. Over four years, the total lease payments would almost cover the full cost of the vehicle, which did not seem reasonable at all. I strongly encourage anyone considering this dealership to carefully review all numbers and calculate everything yourself before signing anything. If this kind of situation happens, it means some customers may unfortunately fall into it. Be careful and double-check all offers. read more

AutoNation Ford Tustin - Car value calculation on the website - Car Dealers Near Me - Tustin, California

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Offered me a particular price for a car with rebates. I specifically told them when we came in that I drove an EV. After having me come back the next day, doing a credit check, and having me fill out a bunch of paperwork, and download the app they then told me the price would be higher than they quoted me because I didn't qualify for the rebate because I owned an EV. Which I told them in the first place. Huge waste of my time and energy. Super frustrated and would never deal with them again. read more

I made a Monday morning appointment to have a safety recall software update performed on my F-150. When I arrived at the scheduled time for my appointment, I was told by the service advisor that they were running one to two weeks behind to perform the service and that I would need to leave my truck for at least a week because they didn't know when they could get to it. I don't know why they didn't tell me this the week before my appointment. I just called Tuttle-Click Ford in Irvine to ask when they could perform the service. They told me they could send someone to my home to perform the service. I've scheduled an appointment for later this week. That's what I call service. Don't waste your time with AutoNation Ford in Tustin. If all goes well with Tuttle-Click, I will definitely make them my go-to dealer. read more

I will never take my car back to service at this dealership again Terrible service the guy that sits in the first booth has a terrible attitude Unorganized I was mad and left Kyle the manager to call me and he never did Never never going back read more

Trash dealership, and deceitful practice. When I bought my Raptor, I ordered the ding and dent package along with it for 3 years. I figured to use it before expiration date to avoid multiple trips and sure enough, 2 months prior to expiration, they had no record of my purchase. I showed them my docs to prove otherwise, they didn't care. Coincidentally, a customer next to me had ordered the interior leather repair package and they also denied his service. Unbelievable scam read more

I went to AutoNation to look at a vehicle I saw online. By far I had the best experience at this dealership than any other. Jose and William provided the best customer service. Will definitely recommend to friends and family. read more

Paloma, Robert and Rana made it a pleasant and efficient buying experience. I was able to find my son a 2021 Bronco Sport in great condition and price. My son is very happy which is what you want as a parent. The dealership also offered a great price on a warranty and maintenance package which will keep the car in great condition. I highly recommend buying from Autonation Ford Tustin. read more

AutoNation Ford Tustin - Car Dealers Near Me - Tustin, California

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AVOID! Horrible experience. Both sales person Jonathan Angel and sales manager Chris Greco completely dropped the ball on my deal and they didn't even have the common courtesy to follow up and tell me. Very unprofessional. read more

After sales customer support is nonexistent, I don't recommend getting an extended warranty, I was told it would be refundable if I sold the car, good luck with that, horrible phone system & communication. Its too bad I really liked them at first when I bought the car. read more

Wouldn't trust this business they use AI for the photos and they also use AI when you call them, this 100% steered me away from them because if they're cheaping out on photos and customer service who knows what else they're cheating out on read more

I recently purchased a used Nissan Rogue from AutoNation in Tustin and had a very disappointing experience immediately after the sale. I worked with Brandon, and I didn't leave with the vehicle until after 8:00 PM the night of purchase. On the drive home, I realized the brake lights were not working, which made the vehicle unsafe and illegal to drive. I brought the car back the following day to have the brake lights repaired, and it wasn't ready until the end of the day, when I picked it up around 8:00 PM again. That essentially used up two days of the courtesy return period right away due to an issue that should have been caught before the car was sold. Once I was able to get an independent inspection, the mechanic documented additional problems including a worn tie-rod end and a rear shock absorber leaking oil. I reported the findings promptly and provided documentation and photos. The dealership's response was that the issues were "not safety-related" and that the car could be driven "for a long period without issue." Instead of taking responsibility for repairs that should have been identified during the pre-sale inspection process, I was offered a reduced repair quote from $2,500 to $1,600, leaving me to cover a significant amount out of pocket. I chose to buy from a dealership rather than a private seller because I expected a higher standard of inspection and accountability. Unfortunately, that wasn't my experience here. I strongly recommend buyers get an independent inspection immediately and ensure any issues are addressed in writing right away. read more

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We purchased a brand new Bronco yesterday from AutoNation Ford Tustin, and we want to give some flowers to the employees at this location, especially Cole, Tyler, and Roberto. We came in around 9 AM just to look at vehicles, but Cole had already spent over a week helping us search for the perfect Bronco and even arranged a transfer from another dealership. Unfortunately, after we had established a deal, that vehicle sold, but Tyler (a Sales Manager) immediately stepped in and spent the day finding us an exact replacement. Cole personally drove almost 2 hours to bring the replacement Bronco down for us, had it fully detailed, and made sure the gas tank was filled before we took it home. Roberto (a Finance Manager) was also amazing and took the time to thoroughly explain warranties, packages, and all the numbers so we fully understood everything, even after hours.  As two women shopping for a car, we really appreciated how comfortable and taken care of we felt throughout the process. We were there from 9 AM until almost 10:30 PM, but it was completely worth it because we drove away in our dream car. Huge shoutout to Cole, Tyler, and Roberto for going above and beyond. We will definitely be back for maintenance and future vehicle needs. read more

I inquired about a car here, then was greeted by a saleswoman Karen on the phone when I called. She said the car was sold, then said she'd help me find another car of that same type. She then texted me, asking for what I was looking for...this is what happened directly after what I told her I was looking for. She either: a) read what I wanted, said fuck that, and suggested her own cars with her own criteria...or b) didn't read what I wanted and suggested other cars with her own criteria. I don't blame her for trying to do her job, I'm just irritated that you said you'd help me, then decided to be thirsty and try and get a quick sale. Use this as a reference for what kind of "salesperson" they have here. They don't want to help you. They want a sale. They're starving for them. Go elsewhere read more

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I took my work truck to AutoNation Ford and worked with Robert Clark, the service advisor. When I arrived, he asked if I had an appointment -- I told him I didn't. He still took the vehicle in and kept it for two full days. During that time, they never even checked it. When I picked it up, they told me they "tried to put it in but were too busy." This was extremely frustrating because I had clearly told them from the beginning that this is my work truck and that every day it's down, I lose revenue. If they had been upfront from the start and told me they couldn't take the vehicle in, I would've immediately taken it somewhere else. Instead, I lost two days of work for absolutely nothing. Very disappointed with the lack of communication and professionalism. read more

Customer service leaves a lot to be desired. Had to call several times to get an update on my vehicle. Took four days instead of two Service department seems to have declined since Bob moved to Fleet. read more

This repair center sucks avoid at all cost. My e150 van has been here for over a month the service advisor Tony doesn't feel the need to give you updates. Tells you one thing then you contact him and he doesn't return your calls or text for a couple days. Doesn't give you status updates unless you ask. This is very unethical. Then blames the tech being out till a certain day then says parts haven't come in when the week prior stated they would be there that week. read more

AutoNation Ford Tustin - Security light started flashing vehicle turned off - Car Dealers Near Me - Tustin, California

The team was very helpful and transparent, which I really valued given this was the first vehicle I've purchased on my own. There were some hiccups during the purchasing process (due to some delays from my financing bank) but Alex, Max, and Sam were very patient and helpful. Highly recommend coming to them for a vehicle purchase. read more

BEWARE OF THIS DEALERSHIP. I seriously regret buying my car here. I purchased a vehicle here a month ago, and during the test drive there were already issues with the key system and TPS sensor. I was assured everything would be taken care of. After spending hours completing the purchase, I was still sent home with unresolved issues because "parts had closed for the day." Two days later, I returned to drop the car off for service while also picking up my old car. When I got back, my car was being driven away to AutoNation Honda for repairs. I was given a loaner and told the repair would take 1-2 days. Instead, the car was in service for TWO WEEKS. During that time, I was told FIVE separate times that my car was ready when it wasn't. I live an hour away, so if I hadn't called to double check before driving down, I would have wasted multiple 2-hour round trips for nothing. No one seemed to know what was happening. I constantly had to call both AutoNation Ford and Honda myself just to get updates because there was almost no communication between departments. What's most frustrating is that despite all of this, no one from management has meaningfully followed up with me regarding the inconvenience. I've called multiple times asking to speak with a manager and never received a call back. It also felt like nothing was actually being prioritized until I mentioned I had an upcoming Vegas trip and would be taking the loaner vehicle instead. The repair may have been covered, and I like the car but the customer service experience has been incredibly disappointing and disorganized from the beginning. I could have found the same car elsewhere and not dealt with this. read more

If I could give zero stars, I would. I brought in my brand-new 2024 Raptor for a few issues, and Tustin Ford has had my truck for over two weeks with zero communication. I've called seven times, left multiple voicemails for managers, and even reached out through the sales department just to get someone to answer the phone. Every call ends the same way: transferred to voicemail, no response, no follow-up. The lack of professionalism and customer care is unbelievable. It's not about the delay; it's about the complete absence of accountability or communication. At this point, I wouldn't trust them with an oil change. If you value your time, your money, or even basic respect as a customer, take your business. read more

Took my time to shop around for the right vehicle. Anthony in sales was the first to reach out to me. From start to finish he was a true professional. Not pushy, not flooding me with messages and making the entire process smooth. There was a little back and forth on negotiation but that's expected (its sales). I ended up getting a Ford Bronco Big Bend. Super happy with the vehicle and the service I got. read more

AutoNation Ford Tustin - Car Dealers Near Me - Tustin, California

This review is for the riverside location. Autonation "we'll buy your car" riverside. I was in the process of selling my car and had already gotten an offer from CarMax, which was a solid and straightforward experience. Since then, a few other dealers reached out with slightly higher offers, and I even got a private offer that beat those. So I wasn't really planning to drive down to AutoNation Riverside based on their initial offer. After a phone call with Nico, who is Mona's manager, I felt reassured enough to consider it. He told me he respected my time, that he wouldn't waste it, and that he'd do his best to get me a better offer. I made it clear that coming down would be inconvenient and that I'd be driving over an hour after work. He told me he doesn't get paid based on the price and that he was going to try to help me out. I got there. Mona met me, was friendly, and took the car for a quick test drive. When we came back, she and I walked inside while Nico and another gentleman stayed outside with my car. That already felt a little strange, it was dark out and they stayed outside the whole time. Then I overheard a phone call between Nico and Mona. I heard Nico ask if she was on speaker. She said no. He then told her to tell me one number and submit another. While I understand I might've misheard the exact numbers, what stood out was the part where he asked about speaker and then gave two different instructions, one to tell me, and one to submit. That didn't sit right with me, especially after how the conversation had gone earlier on the phone. I waited there a while, and eventually they both came back in. Neither Nico nor the other guy said anything to me. They just walked off to the other side of the room and continued doing their thing. I ended up leaving. The next day, they sent me an offer that was worse than any other dealer, including the original one from CarMax. So yeah, unfortunately, I do feel like my time was wasted. Maybe others will have a better experience. Mona was professional and kind throughout and was just doing her job. But I wouldn't recommend working with Nico based on how my visit played out. read more

AutoNation Ford Tustin - Text exchange with Mona. She is right after all, guys in the car business can and will say anything and everything. - Car Dealers Near Me - Tustin, California

Now that I'm reading all these reviews, I'm wondering who they dealt with. I visited for Tustin about four months ago today is October and I met gentleman named Mark Serrato. It was Mark's first month working as a dealership, and he was eager to give us the service, but we could clearly tell that he was not fully trained or fully knowledgeable. He gave us his business card, which was somebody else's and he scratched the person's name and put his name on it. What I did like about Mark was that he was honest and was very nice. Three months later, I have his business card and I come back and look for him. I told him I told you I would come back. He was so excited and after the sale he told me that that was his first Raptor he has sold. Anyhow, the experience was great and overall, my husband is enjoying his purchase. Thanks again Ford Tustin. read more

AutoNation Ford Tustin - Love our new truck - Car Dealers Near Me - Tustin, California

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This was, without exaggeration, one of the most dishonest and disrespectful dealership experiences I've ever had. My partner and I were fully ready to buy a vehicle. We were in active communication, confirmed availability, and made the trip, only to be told minutes before arrival that the truck had been sold. Then, out of nowhere, the manager reached back out claiming the exact same vehicle was available again, urging us to act. We adjusted our plans a second time... only to be told it was "sold" again. That is not miscommunication. That is manipulation. It felt like a deliberate tactic to string along multiple buyers, create artificial urgency, and see who would bite first. You had us driving around, rearranging our day, and treating a major purchase like some kind of game. And speaking of that, one of your salespeople actually said to my fiancé, "that's how the game is played." That statement alone tells everyone exactly what kind of operation you're running. Dismissing customers, being openly rude, and normalizing deceptive behavior is unacceptable. Let me be clear: customers are not players in your "game." We are people making serious financial decisions, and we deserve transparency, consistency, and basic respect. What we got instead was arrogance, dishonesty, and zero accountability. I fully expect a generic, polished response to this review that doesn't reflect reality. But this is exactly what happened. I've also since heard from someone I personally know who had the same experience here, which makes it clear this is not an isolated incident; it's a pattern. If you're considering doing business here, understand this: you may be misled, your time may be wasted, and you may be treated with complete disrespect. I would strongly advise taking your business somewhere that actually values honesty and professionalism. read more

This dealership is so customer friendly. Peter the sales mgr found the perfect truck my stepson could afford. No haggle , our sales rep Brandon was very nice. No pressure at all. Peter makes sure everyone understands the pricing and financing. We plan to buy more cars or trucks here. Thank you for making his first purchase a stressless and enjoyable experience read more

AutoNation Ford Tustin - First car he ever bought - Car Dealers Near Me - Tustin, California

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I would never buy from this AutoNation or any AutoNation if this disgraceful behavior is tolerated. And seeing other reviews of similar behavior it appears to be allowed. This is the recent experience with the Tustin Ford Service Manager, Gregg Murphy, on Tuesday, March 10, 2026 What should have been a straightforward conversation about a vehicle repair instead became an uncomfortable experience marked by condescension and dismissive behavior. The manner in which we were spoken to was demeaning and, frankly, carried undertones of discrimination and sexism that were both surprising and troubling. At the request of my friend, Daniella, I accompanied her to your dealership to pick up her vehicle, a 2022 Ford Bronco Sport 4x4 that had been at Tustin Ford since early January due to a transmission issue. I will start by saying the did repair it at no cost and provided a loaner during the repairs. However, when Daniella arrived to pick up her vehicle, she noticed a new noise and a foul odor coming from the cabin. She was then informed that the catalytic converter needed to be replaced. Daniella is not particularly comfortable navigating mechanical matters so she asked that I accompany her to the dealership to help better understand what was happening with her vehicle. We arrived at the dealership at approximately 8:00 AM today. Mr. Murphy was not yet present, but another service technician contacted him by phone. During that call, when Daniella asked him about the catalytic converter, Mr. Murphy's demeanor changed significantly. His tone became condescending, and he stated to Daniella, "I did the transmission repair out of goodwill, but I don't hear any goodwill from Daniella." Who says that to someone?! When I introduced myself and attempted to ask a clarifying question, he became indignant and told me that he did not have to speak with me. Daniella then arranged to meet with Mr. Murphy later that day at noon to discuss the matter in person. We both returned at the scheduled time. Unfortunately, when Mr. Murphy saw me upon our arrival, he immediately appeared defensive and the interaction remained tense. Mr. Murphy conveyed disappointment in what he felt was a lack of gratitude from Daniella for the goodwill gesture he had secured regarding the transmission replacement. I found this to be rather odd and patronizing, as Daniella has consistently expressed appreciation for the work that was done. During our conversation, Mr. Murphy also stated that he had offered Daniella a 50% discount on the replacement of the catalytic converter as a gesture of goodwill due to the "possibility that the work on the transmission accelerated the issue with the catalytic converter." He had also offered to work with her on the replacement of her water pump, stating that if she brought the car back in about a week he would try to work with Ford regarding that repair. When I again attempted to ask a question for clarification, Mr. Murphy again reminded me, "I don't have to speak to you." While the remark struck me as childish and unnecessary, I continued to respectfully ask why he was so upset that Daniella had brought someone with her and why he was being so disrespectful, particularly when I had been nothing but courteous throughout the interaction. At that point, he asked me to leave his office. After asking me to leave, he stated that he was no longer offering any goodwill to Daniella. He then handed over the paperwork regarding the vehicle. As I began reviewing it, he asked, "Do I need to read that to you?" Once again, the comment was disrespectful and entirely uncalled for. Ultimately, it appears that Mr. Murphy takes issue with anyone questioning repairs performed within Tustin Ford. As a consumer, Daniella has every right to ask questions about repairs being recommended for her vehicle and to bring whomever she chooses to help her understand the situation and make sound financial decisions. read more

We had an outstanding experience with Tustin Ford and truly can't say enough about their exceptional customer service. While on vacation, we found ourselves stranded with car trouble, and thankfully Tustin Ford was right around the corner. We dropped the keys in the night drop, and first thing Saturday morning we received a call from Todd. He clearly explained the diagnostic results, what was wrong with the vehicle, and let us know the part may not be delivered until Monday. He set realistic expectations, explaining the repair might not be completed until late Monday or even Tuesday. Since we had already arranged a rental car and continued our trip to San Diego, we let Todd know we needed to head back home Monday for work and school. While he couldn't guarantee a Monday completion, he assured us they would do everything possible to prioritize the repair as soon as the part arrived. What happened next completely exceeded our expectations. Todd called us Monday morning with great news: their incredible mechanic (I regret not getting his name) had already disassembled the car on Saturday so it would be ready the moment the part arrived Monday. Thanks to that extra effort and planning, our car was fully repaired and ready by 10 AM, far earlier than expected. Because of their dedication, we were able to return our rental car, pick up our vehicle, and make it home without having to drive through the night. read more

I'm considering buying a Ford Maverick. It's Thursday at about 6 PM and I spent 20 minutes wandering around the Mavericks with no salesperson anywhere in sight to help. I finally found one with an unlocked door and opened it up and of course the alarm went off. I thought that would get someone's attention so they'd at least come and help me, but that didn't work. I was able to look at the inside of the car for a few minutes while the alarm was going off until I finally closed the door, but instead of someone coming out to help me, they just turned the alarm off and locked the car from inside the dealership. Unbelievable I don't understand why they don't want to sell me a car? It should not be this hard for me to find a salesperson so I gave up and left. read more

This update is for service advisor DJ and Master Tech Daniel. There was a new sound present after recent repairs that wasn't there prior to said repairs. I brought it down per corporate that said it had to be looked at by Auto Nation Ford since they did the original service, despite lots of back and forth with corporate about it. Upon arrival, DJ was ready for me. He listened to my concerns, immediately brought it back for the tech to look at. I brought my dad because he knows cars and understands the complexities of engines. They checked all seals and bolts etc and all were fine. Daniel went on a test ride with us. He heard the sounds I was hearing and assured me they were normal even though I hadn't heard them before. He showed us where to look in the engine if there was an issue with the parts in question. He was patient and clear with his explanation. I appreciated his patience and explaining it to us. I asked that the issue be documented in the system, which DJ did. I left feeling heard and respected. Overall, my original experience was a systems failure and a dismissive service manager, and for that, I would still not return to Auto Nation Ford. However, if DJ and Daniel were in charge, I'd be back. read more

One of the top 5 mistakes of my life has been leasing a car with Ford AutoNation. The "service" (if you can call it that) at AutoNation is maybe the worst I've seen anywhere, in any field. After getting bombarded with messages in the days after the lease begging me for positive reviews (which I did help them with), I couldn't get either car salesman Jonathan Castillo or Finance manager Roberto Izzaguirre to return my calls or messages regarding an unwanted warranty I was charged for. I went into Ford to try and get help, was made to wait an hour before being told they couldn't help me because "payment hadn't gone through." (My bank account said otherwise!). After hours upon hours of phone calls trying to get through to anyone in Finance (dropped calls, missed transfers, unfulfilled call-backs) I finally got ahold of Roberto. No apologies for the weeks of waiting. Said he would finally email me the one-page form I needed after he "met with clients," but SURPRISE, no email ever came. Roberto not only sold me on a policy I didn't need (and tried to sell me on way more that I declined), but he has been shamefully avoiding helping me rectify the problem ever since. Jonathan totally disappeared (in spite of emails begging for positive reviews, saying this was a long term relationship). The only person at the dealership who tried to help was Pam from Service, who went out of her way to do everything she could to mop up the mess Finance and Sales made. But she can't be everywhere at once. The worst representative at the dealership was a "Manager" with American Psycho-styled slicked back hair who is a truly unhinged individual that exemplifies why so much at the dealership is failing. "Manager" threw a hissy fit (literally huffing and puffing), treated me like a criminal, and threatened to call the police on me for merely explaining how I had been treated and requesting what I was owed back by law. As I was trying to explain my situation to him, he yelled, "Get out of MY dealership" (does the GM know his subordinate took over?), and "Your rights have been revoked!" Eventually "Manager" was embarrassed in our confrontation and had no choice but to have his minions let me sign the one-page document I'd asked for weeks to obtain, and the saga was finally over...I think. Unfortunately I have to deal with Ford AutoNation for the rest of the lease, but I will be taking my servicing and future purchases elsewhere. Oh, and the last time I got my vehicle serviced by Tony & Crew, they held the car for a week and a half for a job that should have taken maybe two days. Ordered wrong parts, too busy...same old story. It's been my mistake for continuing to hope these folks have any scruples or regard for the customer. Don't make the mistake did. Stay away from this den of vultures and thieves. read more

Purchase a car for my granddaughter Saturday. Very impressed how professional the transaction went. We dealt with Sam and he had the car cleaned and waiting for us. read more

Vlad was my salesman and he made this purchase very easy and pleasant. I had picked a vehicle from the website and after coming to the dealership we were able to negotiate a very fair deal quickly and easily. The entire staff was friendly and helpful. Happy customer!!!! read more