We had an outstanding experience with Tustin Ford and truly can't say enough about their exceptional customer service. While on vacation, we found ourselves stranded with car trouble, and thankfully Tustin Ford was right around the corner. We dropped the keys in the night drop, and first thing Saturday morning we received a call from Todd. He clearly explained the diagnostic results, what was wrong with the vehicle, and let us know the part may not be delivered until Monday. He set realistic expectations, explaining the repair might not be completed until late Monday or even Tuesday. Since we had already arranged a rental car and continued our trip to San Diego, we let Todd know we needed to head back home Monday for work and school. While he couldn't guarantee a Monday completion, he assured us they would do everything possible to prioritize the repair as soon as the part arrived. What happened next completely exceeded our expectations. Todd called us Monday morning with great news: their incredible mechanic (I regret not getting his name) had already disassembled the car on Saturday so it would be ready the moment the part arrived Monday. Thanks to that extra effort and planning, our car was fully repaired and ready by 10 AM, far earlier than expected. Because of their dedication, we were able to return our rental car, pick up our vehicle, and make it home without having to drive through the night. read more

Autonation in Tustin is the absolute WORST!!! If I could give ZERO stars, I would! You literally cannot call the dealership AUTONATION FORD in Tustin. They have some weird outsourced phone AI system. You literally cannot call the dealership! I made an appointment with a "phone robot" called Zack. Dropped off my vehicle at the dealership in the morning. The dealership or a robot was supposed to contact me to let me know when my vehicle would be ready. They never contacted me. So I tried to call the dealership to check to see when my vehicle would be ready. I kept getting "phone robots". Finally, I spoke with "Amy". She was a human but she wasn't physically at the dealership so she was unable to help me. I asked her if I could speak to "Zack". She told me there is no "Zack". I asked her to connect me with "service". She said she couldn't do that because they don't take incoming calls but she could connect with their "system". I was absolutely furious by this time. I have bought 6 trucks from Autonation Ford! And now I can't even call the dealership? This "robot" system must be new because I have never gone through this nonsense before. And I never will again. They lost a customer!!! A dealership that doesn't take incoming calls????? REALLY????? I hung up and had no way to find out if my vehicle was ready! On top of that, I had no way to get to the dealership! They were supposed to contact me and arrange a "lyft" for me! The situation got worse and worse and this review is too long already so I won't go into the horrendous details. All I can say is AVOID AUTONATION FORD IN TUSTIN LIKE THE PLAGUE!!!!!! there are many many Ford dealerships around that are excellent and you can actually call into the dealership! WHAT A CONCEPT! HEY AUTONATION FORD IN TUSTIN, SAVE YOURSELF SOME MONEY!!!! GET AN UNLISTED PHONE NUMBER! Never go to AUTONATION FORD! read more

I was very interested in buying a Bronco as a replacement for my prior car, a Jeep. This was the first dealership I checked out. Initially, I knew what I wanted and I had my budget nailed down. Well, when I got there, I was helped by Vlad. I told him I wanted to pay no more than $700 a month and he told me that what I was asking was practically impossible. Then after he "spoke to his manager", he claimed the only way to get the price I wanted was to hand over two more thousand dollars towards the down payment. I almost fell for it , but it just didn't sit well with me. I told him I'd like to shop around; he flippantly remarked "we got you the price you wanted, though" and I said yes but I feel pressured. Oh, and as I was leaving, the manager basically chased after me to find out why I was leaving. I couldn't get outta there fast enough. I went to Tuttle Click Ford afterwards, where I got a beautiful 2026 Bronco for way cheaper and no extra money down. I can breathe easily now knowing I wasn't taken for all I was worth. Run, don't walk, away from this dealership. read more

This was, without exaggeration, one of the most dishonest and disrespectful dealership experiences I've ever had. My partner and I were fully ready to buy a vehicle. We were in active communication, confirmed availability, and made the trip, only to be told minutes before arrival that the truck had been sold. Then, out of nowhere, the manager reached back out claiming the exact same vehicle was available again, urging us to act. We adjusted our plans a second time... only to be told it was "sold" again. That is not miscommunication. That is manipulation. It felt like a deliberate tactic to string along multiple buyers, create artificial urgency, and see who would bite first. You had us driving around, rearranging our day, and treating a major purchase like some kind of game. And speaking of that, one of your salespeople actually said to my fiancé, "that's how the game is played." That statement alone tells everyone exactly what kind of operation you're running. Dismissing customers, being openly rude, and normalizing deceptive behavior is unacceptable. Let me be clear: customers are not players in your "game." We are people making serious financial decisions, and we deserve transparency, consistency, and basic respect. What we got instead was arrogance, dishonesty, and zero accountability. I fully expect a generic, polished response to this review that doesn't reflect reality. But this is exactly what happened. I've also since heard from someone I personally know who had the same experience here, which makes it clear this is not an isolated incident; it's a pattern. If you're considering doing business here, understand this: you may be misled, your time may be wasted, and you may be treated with complete disrespect. I would strongly advise taking your business somewhere that actually values honesty and professionalism. read more

BEWARE OF THIS DEALERSHIP. I seriously regret buying my car here. I purchased a vehicle here a month ago, and during the test drive there were already issues with the key system and TPS sensor. I was assured everything would be taken care of. After spending hours completing the purchase, I was still sent home with unresolved issues because "parts had closed for the day." Two days later, I returned to drop the car off for service while also picking up my old car. When I got back, my car was being driven away to AutoNation Honda for repairs. I was given a loaner and told the repair would take 1-2 days. Instead, the car was in service for TWO WEEKS. During that time, I was told FIVE separate times that my car was ready when it wasn't. I live an hour away, so if I hadn't called to double check before driving down, I would have wasted multiple 2-hour round trips for nothing. No one seemed to know what was happening. I constantly had to call both AutoNation Ford and Honda myself just to get updates because there was almost no communication between departments. What's most frustrating is that despite all of this, no one from management has meaningfully followed up with me regarding the inconvenience. I've called multiple times asking to speak with a manager and never received a call back. It also felt like nothing was actually being prioritized until I mentioned I had an upcoming Vegas trip and would be taking the loaner vehicle instead. The repair may have been covered, and I like the car but the customer service experience has been incredibly disappointing and disorganized from the beginning. I could have found the same car elsewhere and not dealt with this. read more

Vlad was my salesman and he made this purchase very easy and pleasant. I had picked a vehicle from the website and after coming to the dealership we were able to negotiate a very fair deal quickly and easily. The entire staff was friendly and helpful. Happy customer!!!! read more

I want to share my experience with this Ford dealership to warn other buyers. Before visiting the dealership, I used their official website to calculate financing for a 2025 Ford Explorer. The website clearly showed all available incentives applied, including $6,000 in discounts, 2.9% APR, and a specific monthly payment. I even took screenshots of the offer. However, when I arrived at the dealership, I was told that the pricing shown online was a "mistake" and that they could not honor those numbers. Instead, they offered a completely different price. When I said the new numbers didn't make sense, they suggested a "great lease deal" instead. I asked them to bring me the lease terms in writing. The offer they presented was over $700 per month for 4 years on a vehicle priced around $43,000. Over four years, the total lease payments would almost cover the full cost of the vehicle, which did not seem reasonable at all. I strongly encourage anyone considering this dealership to carefully review all numbers and calculate everything yourself before signing anything. If this kind of situation happens, it means some customers may unfortunately fall into it. Be careful and double-check all offers. read more

AutoNation Ford Tustin - Car value calculation on the website - Car Dealers Near Me - Tustin, California

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I took my work truck to AutoNation Ford and worked with Robert Clark, the service advisor. When I arrived, he asked if I had an appointment -- I told him I didn't. He still took the vehicle in and kept it for two full days. During that time, they never even checked it. When I picked it up, they told me they "tried to put it in but were too busy." This was extremely frustrating because I had clearly told them from the beginning that this is my work truck and that every day it's down, I lose revenue. If they had been upfront from the start and told me they couldn't take the vehicle in, I would've immediately taken it somewhere else. Instead, I lost two days of work for absolutely nothing. Very disappointed with the lack of communication and professionalism. read more

Customer service leaves a lot to be desired. Had to call several times to get an update on my vehicle. Took four days instead of two Service department seems to have declined since Bob moved to Fleet. read more

I recently purchased a used Nissan Rogue from AutoNation in Tustin and had a very disappointing experience immediately after the sale. I worked with Brandon, and I didn't leave with the vehicle until after 8:00 PM the night of purchase. On the drive home, I realized the brake lights were not working, which made the vehicle unsafe and illegal to drive. I brought the car back the following day to have the brake lights repaired, and it wasn't ready until the end of the day, when I picked it up around 8:00 PM again. That essentially used up two days of the courtesy return period right away due to an issue that should have been caught before the car was sold. Once I was able to get an independent inspection, the mechanic documented additional problems including a worn tie-rod end and a rear shock absorber leaking oil. I reported the findings promptly and provided documentation and photos. The dealership's response was that the issues were "not safety-related" and that the car could be driven "for a long period without issue." Instead of taking responsibility for repairs that should have been identified during the pre-sale inspection process, I was offered a reduced repair quote from $2,500 to $1,600, leaving me to cover a significant amount out of pocket. I chose to buy from a dealership rather than a private seller because I expected a higher standard of inspection and accountability. Unfortunately, that wasn't my experience here. I strongly recommend buyers get an independent inspection immediately and ensure any issues are addressed in writing right away. read more

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Paloma, Robert and Rana made it a pleasant and efficient buying experience. I was able to find my son a 2021 Bronco Sport in great condition and price. My son is very happy which is what you want as a parent. The dealership also offered a great price on a warranty and maintenance package which will keep the car in great condition. I highly recommend buying from Autonation Ford Tustin. read more

AutoNation Ford Tustin - Car Dealers Near Me - Tustin, California

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I would never buy from this AutoNation or any AutoNation if this disgraceful behavior is tolerated. And seeing other reviews of similar behavior it appears to be allowed. This is the recent experience with the Tustin Ford Service Manager, Gregg Murphy, on Tuesday, March 10, 2026 What should have been a straightforward conversation about a vehicle repair instead became an uncomfortable experience marked by condescension and dismissive behavior. The manner in which we were spoken to was demeaning and, frankly, carried undertones of discrimination and sexism that were both surprising and troubling. At the request of my friend, Daniella, I accompanied her to your dealership to pick up her vehicle, a 2022 Ford Bronco Sport 4x4 that had been at Tustin Ford since early January due to a transmission issue. I will start by saying the did repair it at no cost and provided a loaner during the repairs. However, when Daniella arrived to pick up her vehicle, she noticed a new noise and a foul odor coming from the cabin. She was then informed that the catalytic converter needed to be replaced. Daniella is not particularly comfortable navigating mechanical matters so she asked that I accompany her to the dealership to help better understand what was happening with her vehicle. We arrived at the dealership at approximately 8:00 AM today. Mr. Murphy was not yet present, but another service technician contacted him by phone. During that call, when Daniella asked him about the catalytic converter, Mr. Murphy's demeanor changed significantly. His tone became condescending, and he stated to Daniella, "I did the transmission repair out of goodwill, but I don't hear any goodwill from Daniella." Who says that to someone?! When I introduced myself and attempted to ask a clarifying question, he became indignant and told me that he did not have to speak with me. Daniella then arranged to meet with Mr. Murphy later that day at noon to discuss the matter in person. We both returned at the scheduled time. Unfortunately, when Mr. Murphy saw me upon our arrival, he immediately appeared defensive and the interaction remained tense. Mr. Murphy conveyed disappointment in what he felt was a lack of gratitude from Daniella for the goodwill gesture he had secured regarding the transmission replacement. I found this to be rather odd and patronizing, as Daniella has consistently expressed appreciation for the work that was done. During our conversation, Mr. Murphy also stated that he had offered Daniella a 50% discount on the replacement of the catalytic converter as a gesture of goodwill due to the "possibility that the work on the transmission accelerated the issue with the catalytic converter." He had also offered to work with her on the replacement of her water pump, stating that if she brought the car back in about a week he would try to work with Ford regarding that repair. When I again attempted to ask a question for clarification, Mr. Murphy again reminded me, "I don't have to speak to you." While the remark struck me as childish and unnecessary, I continued to respectfully ask why he was so upset that Daniella had brought someone with her and why he was being so disrespectful, particularly when I had been nothing but courteous throughout the interaction. At that point, he asked me to leave his office. After asking me to leave, he stated that he was no longer offering any goodwill to Daniella. He then handed over the paperwork regarding the vehicle. As I began reviewing it, he asked, "Do I need to read that to you?" Once again, the comment was disrespectful and entirely uncalled for. Ultimately, it appears that Mr. Murphy takes issue with anyone questioning repairs performed within Tustin Ford. As a consumer, Daniella has every right to ask questions about repairs being recommended for her vehicle and to bring whomever she chooses to help her understand the situation and make sound financial decisions. read more

This repair center sucks avoid at all cost. My e150 van has been here for over a month the service advisor Tony doesn't feel the need to give you updates. Tells you one thing then you contact him and he doesn't return your calls or text for a couple days. Doesn't give you status updates unless you ask. This is very unethical. Then blames the tech being out till a certain day then says parts haven't come in when the week prior stated they would be there that week. read more

AutoNation Ford Tustin - Security light started flashing vehicle turned off - Car Dealers Near Me - Tustin, California

I inquired about a car here, then was greeted by a saleswoman Karen on the phone when I called. She said the car was sold, then said she'd help me find another car of that same type. She then texted me, asking for what I was looking for...this is what happened directly after what I told her I was looking for. She either: a) read what I wanted, said fuck that, and suggested her own cars with her own criteria...or b) didn't read what I wanted and suggested other cars with her own criteria. I don't blame her for trying to do her job, I'm just irritated that you said you'd help me, then decided to be thirsty and try and get a quick sale. Use this as a reference for what kind of "salesperson" they have here. They don't want to help you. They want a sale. They're starving for them. Go elsewhere read more

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worst dealership ever! extremely dishonest, rude and disrespectful! bought a car and within 48 hours the check engine light came on.took the car back immediately and they still have not fixed it. it has been 6 weeks and they have no idea when it will get fixed. i have the car payments coming in and no car! alex in sales is a liar! service department is a joke. do not buy a car from this place! read more

If I could give zero stars, I would. I brought in my brand-new 2024 Raptor for a few issues, and Tustin Ford has had my truck for over two weeks with zero communication. I've called seven times, left multiple voicemails for managers, and even reached out through the sales department just to get someone to answer the phone. Every call ends the same way: transferred to voicemail, no response, no follow-up. The lack of professionalism and customer care is unbelievable. It's not about the delay; it's about the complete absence of accountability or communication. At this point, I wouldn't trust them with an oil change. If you value your time, your money, or even basic respect as a customer, take your business. read more

This review is for the riverside location. Autonation "we'll buy your car" riverside. I was in the process of selling my car and had already gotten an offer from CarMax, which was a solid and straightforward experience. Since then, a few other dealers reached out with slightly higher offers, and I even got a private offer that beat those. So I wasn't really planning to drive down to AutoNation Riverside based on their initial offer. After a phone call with Nico, who is Mona's manager, I felt reassured enough to consider it. He told me he respected my time, that he wouldn't waste it, and that he'd do his best to get me a better offer. I made it clear that coming down would be inconvenient and that I'd be driving over an hour after work. He told me he doesn't get paid based on the price and that he was going to try to help me out. I got there. Mona met me, was friendly, and took the car for a quick test drive. When we came back, she and I walked inside while Nico and another gentleman stayed outside with my car. That already felt a little strange, it was dark out and they stayed outside the whole time. Then I overheard a phone call between Nico and Mona. I heard Nico ask if she was on speaker. She said no. He then told her to tell me one number and submit another. While I understand I might've misheard the exact numbers, what stood out was the part where he asked about speaker and then gave two different instructions, one to tell me, and one to submit. That didn't sit right with me, especially after how the conversation had gone earlier on the phone. I waited there a while, and eventually they both came back in. Neither Nico nor the other guy said anything to me. They just walked off to the other side of the room and continued doing their thing. I ended up leaving. The next day, they sent me an offer that was worse than any other dealer, including the original one from CarMax. So yeah, unfortunately, I do feel like my time was wasted. Maybe others will have a better experience. Mona was professional and kind throughout and was just doing her job. But I wouldn't recommend working with Nico based on how my visit played out. read more

AutoNation Ford Tustin - Text exchange with Mona. She is right after all, guys in the car business can and will say anything and everything. - Car Dealers Near Me - Tustin, California

Took my time to shop around for the right vehicle. Anthony in sales was the first to reach out to me. From start to finish he was a true professional. Not pushy, not flooding me with messages and making the entire process smooth. There was a little back and forth on negotiation but that's expected (its sales). I ended up getting a Ford Bronco Big Bend. Super happy with the vehicle and the service I got. read more

AutoNation Ford Tustin - Car Dealers Near Me - Tustin, California

This update is for service advisor DJ and Master Tech Daniel. There was a new sound present after recent repairs that wasn't there prior to said repairs. I brought it down per corporate that said it had to be looked at by Auto Nation Ford since they did the original service, despite lots of back and forth with corporate about it. Upon arrival, DJ was ready for me. He listened to my concerns, immediately brought it back for the tech to look at. I brought my dad because he knows cars and understands the complexities of engines. They checked all seals and bolts etc and all were fine. Daniel went on a test ride with us. He heard the sounds I was hearing and assured me they were normal even though I hadn't heard them before. He showed us where to look in the engine if there was an issue with the parts in question. He was patient and clear with his explanation. I appreciated his patience and explaining it to us. I asked that the issue be documented in the system, which DJ did. I left feeling heard and respected. Overall, my original experience was a systems failure and a dismissive service manager, and for that, I would still not return to Auto Nation Ford. However, if DJ and Daniel were in charge, I'd be back. read more

Now that I'm reading all these reviews, I'm wondering who they dealt with. I visited for Tustin about four months ago today is October and I met gentleman named Mark Serrato. It was Mark's first month working as a dealership, and he was eager to give us the service, but we could clearly tell that he was not fully trained or fully knowledgeable. He gave us his business card, which was somebody else's and he scratched the person's name and put his name on it. What I did like about Mark was that he was honest and was very nice. Three months later, I have his business card and I come back and look for him. I told him I told you I would come back. He was so excited and after the sale he told me that that was his first Raptor he has sold. Anyhow, the experience was great and overall, my husband is enjoying his purchase. Thanks again Ford Tustin. read more

AutoNation Ford Tustin - Love our new truck - Car Dealers Near Me - Tustin, California

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I am writing to express my extreme disappointment and frustration with my recent purchase from this dealership The car I purchased, a 2017 Hyundai Tucson has been having issues since the day I took delivery. Unfortunately, the dealership's employee, Alex, has been uncooperative and unreliable in addressing these problems, leaving me feeling misled and taken advantage of. It wasn't until after the warranty was approved that the dealership suddenly became aware of the issues. Basically they sell vehicles with issues and wait until warranty takes effect so they don't have to pay to repair the vehicle prior to purchase. I am extremely disappointed in the level of service I received from Alex. As a customer, I expect a certain level of quality and reliability from the products and services I purchase. Unfortunately, my experience with this dealership has fallen far short of those expectations. I would not recommend this dealership to anyone. The lack of professionalism and accountability displayed by Alex and the dealership is unacceptable. I hope that in the future, they will take steps to improve their customer service and ensure that their customers receive the level of quality and reliability they deserve. *1/5 stars **Recommendation:** Avoid Autonation Ford at all costs. read more

Unfortunately, I was fooled by the old bait and switch. This is really disappointing that Ford would allow this dealership to have this practice . They quoted me almost $5,500 more for my car online with all correct details. I was there an hour and a half (with an appointment) for them to tell me the low ball offer. They then said they would give me almost $4,000 more for my car as long as I bought a Ford from them. Well, no way I'm doing business with such sneaky tactics! Avoid, there are other Ford Dealers in the area. read more

This dealership is so customer friendly. Peter the sales mgr found the perfect truck my stepson could afford. No haggle , our sales rep Brandon was very nice. No pressure at all. Peter makes sure everyone understands the pricing and financing. We plan to buy more cars or trucks here. Thank you for making his first purchase a stressless and enjoyable experience read more

AutoNation Ford Tustin - First car he ever bought - Car Dealers Near Me - Tustin, California

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Took my car in for service had a horrible experience, until the service Manager called me regarding my survey, Mr. Greg Murphy ! He offered to help me my car is an out or warranty it's a 2022 Bronco sport with 86,000 miles on it , I completely understand things happen. He offered to have help me by replacing my transmission and water pump at at no cost stating that he was going to get assistance from the dealer and Ford to assist me in regards to good will. He provided me a rental got everything approved. They replaced my transmission, after having my car for about 5 weeks, I picked up my car drove to the freeway and drove it right back to him, the sound my car was making and the smell of the chemicals leaking through the cabin were horrendous! He called the car rental place and got me back into the same rental car. He said I'll check the car out in the morning, they had my car again for two days and then called me that after great review now there was another issue mind you this issue never had been mentioned besides the transmission and the water pump, he now tells me that the Catalytic Converter is cracked now and that it's going to be a $2500 repair and that he can do 50% off, informed him I did not have the financial means at the time and his tone totally changed, he then asked me if I had a credit card to pay or if the gentle men that came with me could help me pay! I said no I am responsible for my own things. He informed me that my car was drivable but that I was going to have to keep the air conditioner running and circulating in order to keep the fumes from building up in the cabin of the vehicle! He asked me to pick my car up on 3/10 at 8:00 am I arrived to the dealer and Greg was not available, another gentleman helped me, he said Greg had an emergency but I can assist you. I said before I pick up my car I have a few questions and I had brought my friend with me just to assist me in understanding how does a Catalytic Converter crack, during a repair of a vehicle , the nice gentleman man called Greg, and informed him I was questioning the issue with the cracked Catalytic Converter and Greg got in the phone immediately and I simply asked the question how did this happen? My car was not making this sound when I brought it in originally, Greg Murphy got so pressed and upset in seconds and started speaking to me very condensing, throwing in my face everything he had done to go above and beyond to help me. He then continues to try and be little me and tell me now I don't hear a very grateful Daniella, I hear someone who now has an issues. I said Greg it's a simple question my friend then spoke up and said Greg, she has a valid question she as a consumer has the right to ask and inquire ! He said first of all u have no right to speak to me , you are not Daniella let alone the owner of the car!!! I then said Greg, this is a conversation to be had in person , he said what you're going to do is return the rental and pick up your car immediately! I said no I will me back at noon to meet with you. I returned back at noon with my friend we walked into his office , I introduced my friend and he looked very nervous, he then started speaking, about when I originally brought in the car, why was I getting assessed if I knew I could not pay for it, I said excuse me, I was weighing out my options if to trade it in or pull a loan for the repairs they briefly told me it would run me $11,500 for a used transmission, I said this has nothing to do with the issue that my car is having now, once again I get the your not showing me that your grateful, I'm very taken back by you, I said Greg, all I'm trying to understand is how this happens when it was never an issue before! My friend then chimed in and he became a torrent , he down so spoke to us he is so rude and condescending! He yelled at us and told us to take my keys and get out of his office, I have never been treated like this ever in my life! Ford you really need to consider who you have in the hot seat of service manager, he's an entitled , sexist pig!! I've have left several messages to explain my issue to the general manager abshave yet to receive any response or call back ! read more

Bobby from service department was amazing and highly recommended. Friendly fast service.

One of the top 5 mistakes of my life has been leasing a car with Ford AutoNation. The "service" (if you can call it that) at AutoNation is maybe the worst I've seen anywhere, in any field. After getting bombarded with messages in the days after the lease begging me for positive reviews (which I did help them with), I couldn't get either car salesman Jonathan Castillo or Finance manager Roberto Izzaguirre to return my calls or messages regarding an unwanted warranty I was charged for. I went into Ford to try and get help, was made to wait an hour before being told they couldn't help me because "payment hadn't gone through." (My bank account said otherwise!). After hours upon hours of phone calls trying to get through to anyone in Finance (dropped calls, missed transfers, unfulfilled call-backs) I finally got ahold of Roberto. No apologies for the weeks of waiting. Said he would finally email me the one-page form I needed after he "met with clients," but SURPRISE, no email ever came. Roberto not only sold me on a policy I didn't need (and tried to sell me on way more that I declined), but he has been shamefully avoiding helping me rectify the problem ever since. Jonathan totally disappeared (in spite of emails begging for positive reviews, saying this was a long term relationship). The only person at the dealership who tried to help was Pam from Service, who went out of her way to do everything she could to mop up the mess Finance and Sales made. But she can't be everywhere at once. The worst representative at the dealership was a "Manager" with American Psycho-styled slicked back hair who is a truly unhinged individual that exemplifies why so much at the dealership is failing. "Manager" threw a hissy fit (literally huffing and puffing), treated me like a criminal, and threatened to call the police on me for merely explaining how I had been treated and requesting what I was owed back by law. As I was trying to explain my situation to him, he yelled, "Get out of MY dealership" (does the GM know his subordinate took over?), and "Your rights have been revoked!" Eventually "Manager" was embarrassed in our confrontation and had no choice but to have his minions let me sign the one-page document I'd asked for weeks to obtain, and the saga was finally over...I think. Unfortunately I have to deal with Ford AutoNation for the rest of the lease, but I will be taking my servicing and future purchases elsewhere. Oh, and the last time I got my vehicle serviced by Tony & Crew, they held the car for a week and a half for a job that should have taken maybe two days. Ordered wrong parts, too busy...same old story. It's been my mistake for continuing to hope these folks have any scruples or regard for the customer. Don't make the mistake did. Stay away from this den of vultures and thieves. read more

Purchased a jeep last month sales person Paloma she was very helpful and great customer service. If you're looking to purchase a car please ask for Paloma.. read more

I was offered a 36,999 Raptor for almost $900 a month and 16% interest. Then a week later says he can get me down to $700s I said I'm maxed out at $650 monthly payments for 75 months. I paid $600 for 4 years on my lease jeep that just ended. What got me very upset was when he said "you'll never get a raptor for that price". Thanks for inspiring me to go elsewhere and prove you wrong Vladyslav read more

AutoNation Ford Tustin - Truck on sale - Car Dealers Near Me - Tustin, California

Good luck getting a hold of anyone when you need something after you buy the car. There is no responses and the people who do answer make you jump through hoops just to tell you there's only one person that can help you... and that person DOESNT answer read more

This is gonna a long review but VERY well worth it. If you would've asked me 4 days ago if I would recommend or even consider getting a ford vehicle again - the answer would've been HELL NO! BUT - with that being said I won't go into crazy detail over what happened but all I can say is this dealership had been nothing but amazing, considerate & truthfully what sold me was their honesty! After having probably one of the worst experiences with Ford Huntington Beach (PLEASE I BEG EVERYONE DO NOT GO TO THAT DEALERSHIP - HB FORD IS AN ABSOLUTE JOKE) I had gotten my 2018 ford explorer towed to Tustin to have an inspection done; due to my water pump being damaged/broken. Saturday, we had gotten a phone call (same day my car got dropped off) Armando called us & had said my 2018 explorer was in high demand and that they could get me a deal on a new car - well let's just say - I left Saturday night with a 2024 Ford Branco!!!!! Armando and Dylan seriously took the time and made my WHOLE experience worth it!!! Truthfully I didn't want to stay with Ford after everything that I had gone through. Plain & simple Armando and Dylan thank you so much for helping me & seriously taking such a huge weight off my chest! If anyone needs or is interested in Ford - ask for Armando!!!!! He is very truthful, patient and honestly overall very knowledgeable about the cars! Trust me you won't be disappointed!! read more

AutoNation Ford Tustin - Say hello to "Wednesday" - Car Dealers Near Me - Tustin, California

I took my van for the 30 thousand miles and they didn't change the oil and they said that it got changed get home my husband checked and the oil was soo black not clear read more

Avoid Avoid Avoid! What a mess of a Corporation. They have a phone tree system that doesn't work. No one answers calls here, no one returns calls. Each time I have tried to have my car serviced here they have had it over a month, even with the simplest issues. I had been leaving voice mails for a service writer who left 3 months prior, but the operator was still sending messages into a voicemail no one is checking. Zero communication from these people even after speaking to the service manager. 6 weeks in service and zero communication. No mechanical issues, just stupid small things They can't keep mechanics or service writers because they all hate it there so much and the pay is terrible. I have purchased two vehicles from an AutoNation and I never will again. When I picked up my vehicle my Bed cover no longer worked and was open? Why was it open? Why was it broken now. The vehicle had 4 new more issues when I picked it up. Never never again. read more

Buyer Beware: Dangerous Vehicle Sold as "Certified" -- No Accountability We recently purchased a Certified Pre-Owned Ford F-150 from Autonation Ford Tustin, trusting the Ford CPO label to mean the truck had passed a thorough safety inspection. We were shocked to discover -- after the sale -- that the crash bars had been cut, a serious structural and safety defect that should have immediately disqualified the truck from being sold, let alone certified. To make matters worse, my husband is a first responder, and we bought this truck to be a reliable, safe vehicle for our family and his essential work. Selling us a structurally compromised vehicle under a false sense of security is beyond unacceptable. When we brought this to the dealership's attention, they admitted the issue but refused to make it right unless we paid $2,000 more for a different truck -- despite the fact that their team certified and sold us an unsafe vehicle. We lost multiple days of work, burned gas, endured stress, and ultimately had to return the truck ourselves just to avoid being stuck with a dangerous vehicle. No apology. No reimbursement. No accountability. Autonation Ford Tustin either failed their inspection duties or knowingly looked the other way. Either way, we can't trust them -- and neither should you. BEWARE: DO NOT buy a Ford-150 from them, as you cannot be sure that the "inspection" they did is worth the paper it's printed on. Crooks. read more

Shortly after my review was posted, I was told the part came in. Took my car over and was given a rental completely covered by Ford Tustin, I just had to pay the deposit to Enterprise (which I got back today). Was done the next day. I took my car in for a smog today, a week after the new part was put in, and it passed. I got my tags. The nightmare is finally over. Thank you. The company really needs to work on communicating with clients, though. Once my warranty ends I will likely be trading my car in for a Toyota or Honda in the future. The smog guys told me it's such a hassle nowadays to get any parts for Fords now and there's always a lot of problems. I don't feel like waiting 2 months again for a repair of the same system that already broke twice. read more

AutoNation Ford Tustin - Engine cover that wasn't put back on, sitting on top under the hood and I DROVE IT like this without knowing. - Car Dealers Near Me - Tustin, California

I brought my brand-new leased 2025 Ford F-150 Lightning Lariat (less than one month old) to this dealership on October 2 due to a major battery error. I was told the issue was serious and that the vehicle was not safe to drive. I was assured that I would receive an update within two days. Since then, I have not received any communication by phone or email, despite multiple follow-ups--including an email to the service manager on October 4, phone calls, and even visiting the dealership in person. Unfortunately, no one has been available to give me any information, timeline, or support. This lack of communication has been very disappointing and has caused significant disruption to my business, as I rely on this vehicle daily. I sincerely hope the management team will address this issue promptly and improve their communication with customers in similar situations. read more

Would highly ADVICE YOU TO STAY AWAY. I bought a pre owned car from here and been absolutely nothing but trouble to me and im so tired of handling it financially. This so called dealer made me jump through so many hoops to fix a major issue on the car after the 1st week and i wish that was the end of it, nooo the issues started increasing more and more and been nothing but a pain. ABSOLUTE GARBAGE especially since they dont Negotiate prices when u buy since they promoted their cars as top notch, yeah what a joke. Im so furious with the SCAM i had to go thorough of buying a car. All they care about is selling cars then good luck after that. Such a disappointment to ruin a consumer experience and life. Karma will get ya'll Update: they left a comment with the dealership's main directry number and not a direct person to contact or help, just more hoops to avoid accountability. Dont let these people fool you and think they care, they dont. read more

On August 30th, I visited Ford Tustin to purchase a 2015 grey F250 diesel with a camper. I negotiated the price with Max, the sales person, and after signing the paperwork with William from finance and making my down payment, I was informed that the truck needed reconditioning. Initially, I was told I could pick it up on September 2nd. However, when I called that day, Vlad informed me it wasn't ready. Pickup was rescheduled for September 4th, then September 5th, and finally, I was told it would be ready by September 9th. When that date came, the truck was still unavailable and there was no timeline for pickup. On September 10th, William from finance offered compensation, but I later discovered the truck was listed for sale again online without my knowledge. On September 12th, he offered to cover my first monthly payment, which I declined, and after that, I received no further communication. On September 13th, I confirmed the truck was still for sale and called the dealership. Peter, the general manager, initially said a reimbursement check had been issued, but upon visiting, he said it hadn't been sent yet and would be expedited by Monday. However, when I called on September 15th, Peter was unavailable, and no reimbursement had been issued. This is a summary. The details are extensive. I have been lied to, misled, and treated unfairly by the staff at Ford Tustin. I lost time and spent money due to their shortcomings and lies.--shame on you read more

We had an awesome experience with our salesman, Mark Serrato, he was kind, not pushy, extremely helpful and patient. The entire staff who helped put this deal together was great! We really appreciate your professionalism. We are returning car buyers, traded in my 2018 Explorer XLT for my new fabulous 2025 Explorer ST!! Thank you :) read more

We leased a car here recently and had to return to cancel an extended warranty we didn't even need in the first place. It was a lease, so why was it pushed so hard? Because this dealership operates with shady practices and pressure tactics. Duh!! Of course they encouraged us to get it anyway. ‍ After two weeks of calling, leaving voicemails, and trying to schedule an appointment, we were completely ignored. Our calls were dropped and no one responded to emails. All they did was send their pawn Pam, who don't get me wrong, was a lovely person, but she was just a bandaid on a much bigger wound. No one actually helped. Zero follow-through. When we came in person, frustrated yes, but completely within reason, we were met with hostility instead of help. The "manager" on duty clearly couldn't handle being challenged and let his hurt ego take the lead. Instead of acting like a professional, he threatened to call the cops because he didn't like our attitude. Over a cancellation request. It was honestly shocking. Read the room, man. You're there to serve the client, not to flex your authority and puff up your chest like some customer service alpha. Only after standing our ground did two of the many people we had been trying to reach for weeks magically become available and give us the form we had been asking for all along. Something that could have been handled quickly and quietly if ANYONE had simply done their job. The entire experience showed us everything we needed to know. They treat you fine during the sale, but if you need anything afterward then expect to be stonewalled, talked down to, and disrespected. This place is all about the sale. NOTHING ELSE. If you are thinking about leasing or buying here, save yourself the stress and take your business somewhere that values honesty, accountability, and basic human decency. read more

Too bad I can't give ZERO stars! This review is for the service department. I had an appointment on 01/06/2026 at 10am. I got there on time but was ignored for about 10 or so minutes. I literally stood there until somebody asked for name and appointment time. I was then directed to meet with Todd Tatman as he was the appointed service rep. I went into his small office, and this is where everything went south. He literally asked me "what brings you in today"? I thought it was a joke, so I just went with it. I explained that I made my appointment based on certain repairs needed and that the customer rep confirmed he had the parts in stock when making the appointment. Todd's face looked confused, he stared at the computer and then said, "we don't have any parts for those repairs for another 3-4 months". I expressed my frustration as to why book an appointment if there's no parts available. He immediately shifted blame to whoever made the appointment. I showed him my email confirmation with his name on it to which he the replied "I don't know anything about that; it's an automated system." It's obvious they don't assume responsibility nor do they even care. Total waste of time! To make matters even worse, a couple of hours after I left the dealership, I received a text message asking why I didn't show up to the appointment and that if I needed to reschedule. I explained the situation and they said, "I am escalating to one of our associates to see how we can help". Never heard from them until next day when I got text message saying, "We are sorry you were unable to make your appointment; would you like to reschedule?". What a shit show! I should have read the reviews before going here. Do yourself a favor and avoid this place. The reviews speak for themselves. read more