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    Tustin Buick GMC

    3.3 (1.2k reviews)
    Closed 9:00 am - 9:00 pm

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    Elsie J.

    I really wish I had checked their Yelp reviews first. Please save yourself the time and hassle. We tried to purchase here, but unfortunately Lauro was a terrible sales rep. Even after asking the manager to switch us to someone else, Lauro kept calling and harassing us. It was unprofessional and frustrating. We ended up going to Ron at Cadillac Laguna Niguel instead and got a much better deal with a smooth experience. I'll be reaching out to corporate.

    Noe C.

    I had a very poor experience with the service department. I arrived for my 8:00 a.m. Saturday appointment and waited 45 minutes to be helped. I reported a low coolant reservoir and a burnt coolant smell, which the advisor, Jose, also acknowledged. I was promised a diagnostic update by 5:00 p.m. that day and received none. I was also told there were no loaner vehicles and to "call Monday," leaving me without a car for the entire weekend. On Monday, I only received an update after reaching out myself. Instead of clear answers, I was pitched service packages. I was then told diagnostics could take all day and that loaners were "first come, first serve," despite my truck being there since Saturday. On 12/23, I was told my truck was ready, yet they claimed nothing was wrong despite continued coolant loss and odor. When I requested a second opinion, I was told it wouldn't be done because it might "hurt the technician's feelings." I also overheard Jose referring to customers as "dumb when it comes to cars," which was offensive and unprofessional. While my sales experience with Raj was excellent, the service department showed poor communication, lack of accountability, and unacceptable professionalism. I will be taking my business elsewhere. I ended up emailing the person that replied to my review, until this day I have yet to hear back. Again, failure in their customer service but not surprised. I ended up going to Laguna GMC for a second opinion and they found the leak in my radiator in a day. They had the best customer service and kept me updated through the whole process. I will be trading in my truck at Laguna GMC this week. I would recommend to stay away from Tustin GMC! They go above and beyond when you buy a car but after it's a different story. On top of all this GMC Laguna found a list of problems including that the truck was in an accident prior to selling it to me. This car should have never been certified preowned.

    Worn tread
    BR B.

    I purchased a 2024 Toyota Prius Prime from Tustin Buick GMC with only 90 miles on it -- nearly brand new. I later discovered that the car had been fitted with Toyo Extensa A/S II tires, which are not original equipment for the Prius Prime. These tires are budget aftermarket models and not the OEM tires Toyota installs at the factory. At just 11,900 miles, these tires were already worn out, with visible cracking and uneven tread wear -- far below acceptable standards for a vehicle that was presented as nearly new. After researching, I confirmed: * The OEM tires for this vehicle should have been Bridgestone Ecopia, Michelin Energy Saver, or a similar factory-grade brand. * The Toyo tires were manufactured the same month as the car (Feb 2024), clearly showing they were installed after the vehicle left the Toyota factory. This tire swap was not disclosed at the time of purchase. I now face the cost of replacing the tires, performing an alignment, and ensuring long-term safety -- all because of a dealer decision to cut corners. While the vehicle itself has performed well, I'm extremely disappointed in the dealership's lack of transparency and concern for long-term customer satisfaction. This kind of tactic -- silently replacing OEM parts with lower-quality substitutes -- is the exact reason many buyers are wary of dealerships. I hope Tustin Buick GMC takes this feedback seriously and reconsiders how it prepares its vehicles for sale. This is about trust, and right now, that trust has been broken. I would not do business with this dealer. They are shady!

    KEVIN R.

    I had the pleasure of working with Ashton at Tustin Buick GMC when I was looking for a Sierra AT4, and I couldn't be happier with the experience! From the moment I stepped onto the lot, Ashton made me feel at ease. He took the time to listen to what I was looking for in a truck and provided detailed, honest information about the Sierra AT4. His expertise with the vehicle was clear--he walked me through all the features of the AT4, from its off-road capabilities to its advanced tech. There was no pressure, just a genuine desire to ensure I made an informed decision. Ashton made the entire buying process smooth and straightforward, and I really appreciated his professionalism and transparency throughout. If you're in the market for a Sierra AT4, or any vehicle, I highly recommend reaching out to Ashton. His outstanding customer service and no-pressure approach made all the difference. Thanks again, Ashton, for helping me drive off in the perfect truck!

    Alex P.

    Buying my GMC Denali EV Extended Range at GMC Tustin was hands down the best car buying experience of my life. From the very first visit, Giovanny greeted me warmly, explained everything in detail, and made me feel truly taken care of. For a full week he stayed in touch, trying to find the exact blue Denali EV I wanted. When none were available, he worked out an incredible deal on a white one -- and I couldn't be happier with it. The finance department was outstanding -- no pressure, no unnecessary add-ons, only the things I truly wanted. The whole team worked seamlessly together. On my second visit, I came in at 8:30 PM and within an hour I was driving home in my new car, completely thrilled. After a few days of driving and two 400-mile trips, I can confidently say both the car and the dealership exceeded all my expectations. Giovanny is by far the best sales consultant I've ever worked with, and the entire GMC Tustin team delivered the best service I've experienced in California. Highly recommended to anyone looking for an stress-free and truly enjoyable car buying experience!

    Kyle, Jake, my wife Sarah, and my new truck!!
    Sarah B.

    I had a great experience at Tustin Buick GMC! From start to finish, the team did everything too make it a smooth transaction. Jake was very friendly, knowledgeable, and patient--taking the time to answer all my questions. The manager, Kyle, was just as helpful and professional. They worked with me to make sure I got a fair deal and were upfront about everything. I really appreciated the transparency and honesty throughout the process. If you're looking for a dealership where you'll be treated with respect and kindness, I highly recommend this team.

    Text to support review
    Daniel B.

    Absolutely the Worst Car Buying Experience - Beware of Tustin Buick GMC I wish I could give zero stars. My experience purchasing a 2024 GMC Hummer EV from Tustin Buick GMC has been nothing short of a nightmare. From the beginning, there was a blatant disregard for my time and my business. The dealership was unapologetically disorganized--I was sold a $120,000 vehicle with only 13% battery charge, it was dirty, the tailgate wasn't even functioning, and it took over three hours to complete the finance paperwork because the finance manager was too busy socializing with a coworker instead of doing his job. As an apology for the terrible experience, the dealership offered to purchase the Sky Panel storage containers for me back in February. That was over three months ago. Since then, I've made dozens of calls, texts, and emails, and every time I've been told they're "on back order" and "coming soon." Today I finally called the parts department directly--turns out, there is no record of anything ever being ordered. Even worse, when I reached back out to the dealership for clarification, they completely ghosted me. Not a single response from anyone--not even from General Manager Ronnie Bloomquist, who hasn't replied to multiple emails. It's now crystal clear: they just don't care. What's most disappointing is that this offer was made in exchange for a positive review on GMC's corporate survey, which I submitted in good faith. I held up my end of the bargain--they sold me down the river. Tustin Buick GMC has shown an incredible lack of professionalism, honesty, and customer service. They were eager to take my money, but completely vanished when it came time to deliver on their promises. I will never purchase from this dealership again, and I strongly advise anyone else to steer clear.

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    Guneet was amazing! He helped me every step of the way and made the car buying process smooth and painless. Thank you again for your help!

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    Page 1 of 29

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    Review Highlights - Tustin Buick GMC

    I have been servicing my AT4 here every 5,000 miles with John Booze and his very competent service people.

    Mentioned in 37 reviews

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    I brought in my 2023 Palisade and upgraded to the brand new 2026 Palisade Calligraphy hybrid, and I…read morecouldn't be happier with my experience at Tustin Hyundai! From the very beginning, Ivan was incredibly helpful. He answered all of my questions via text, which made everything so easy and convenient -- especially since I'm juggling life with three kids. His responsiveness and knowledge truly made the process stress-free. When I went in for maintenance, Ivan wasn't in yet, but I was connected with Terry, who was absolutely fantastic. He took the time to let me test drive a 2026, and once I knew the hybrid was the car for me, he went above and beyond to track down the exact model I wanted, including my very specific trim and interior color requests. His attention to detail, patience, and dedication made the entire experience seamless and enjoyable. While I was there, I also had the pleasure of reconnecting with Rick Majors, who helped me purchase my very first Palisade. It was so nice seeing a familiar and friendly face! Rick was able to offer me a return customer discount, which truly sealed the deal and made me feel valued and appreciated. Honestly, everyone at this dealership is incredible -- professional, kind, knowledgeable, and genuinely invested in making sure you have the best experience possible. I can't recommend Tustin Hyundai enough. If you're in the market for a car, ask for Terry -- he won't let you down!

    Good service at a reasonable price and David K is very helpful. When I get our car serviced here, I…read moredo not feel upsold. Appreciate that they loaned us a hybrid Elantra during a major service on our Sonata! We appreciated the technician's clear high-quality video explaining what he did and what he recommended. I wish that my 2014 Sonata was not burning so much oil. It has only 152000 miles. We have owned many sedans with higher milage that did not burn oil. Apparently, Hyundai has a lifetime engine warranty, but it does not kick in if the engine burns oil. It only kicks in if the engine rattles or seizes!

    Nissan of Tustin

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    Subject: Outstanding Service Experience at Nissan of Tustin…read more Dear Service Department Team at Nissan of Tustin, I wanted to take a moment to express my sincere appreciation for the exceptional service I consistently receive from Edward and his team whenever I visit your service department. Every time I bring my car in for repairs or maintenance, Edward and his team do a wonderful job. They always focus on addressing exactly what needs to be done without trying to upsell unnecessary items, which I truly value. This honest and straightforward approach is one of the main reasons I choose Nissan of Tustin over other dealerships. Even though I live 40 miles away, I willingly make the drive because I know my vehicle will be serviced correctly the first time. The peace of mind and quality of work I receive here make the trip completely worth it. For anyone considering Nissan of Tustin for the first time, I highly recommend asking for Edward. He will ensure that your car is in excellent hands and that you receive top-notch service, just as I have experienced consistently. Thank you once again to the entire Nissan of Tustin team for your professionalism and dedication. Best regards, Patrick M

    I've been coming here a few years for service on my Nissan as I live nearby, and I've usually be…read morehelped out by Carl. In the past he's helped me and I've had good experiences but I guess he is not in the service department anymore. Today I came in with the intention to redeem a coupon I was sent in the mail for an oil change. Jeff let me know that they wouldn't be able to honor it because they do not carry conventional oil which is the only oil the coupon is eligible for. Soo ofcourse I'm wondering why they would send me a coupon for an oil they don't even carry and haven't carried for a while according to him. I normally only get synthetic oil changes so if thats the only oil they had then I feel they should have honored the price. Since I was already there I agreed to pay the $50 for the oil change with synthetic oil but I really don't appreciate that they are sending out coupons for services they cannot honor. He didn't try to honor or it or make any other kind of adjustment because he claimed that Nissan corporate send these coupons out without communicating with Nissan of Tustin. That really doesn't make sense to me and if it's true sounds a lot like willful false advertising. I've been sent out offers and coupons from Nissan of Costa Mesa that are for different services but they always honor. I also feel like the customer service aspect is lacking. I feel like you can do better Nissan of Tustin, I won't be returning unless this is made right.

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    I had a great experience at Lexus of Tustin, especially working with Youssef. He is a very honest…read moreand straightforward salesperson, which I really appreciated. Definitely ask for him if you visit. I was originally looking at a Tesla Model 3 Performance, and while we couldn't fully come to an agreement on the rate, we got very close. Throughout the process, Youssef and his sales manager were both great to work with professional, helpful, and easy to talk to. They don't play games, and the whole experience felt genuine and stress-free, which is rare at dealerships. They really try to help you and work toward a deal that makes sense for you, not just for them. They were never pushy and took the time to work with us. I would absolutely consider buying from them in the future. Also the place was very clean!

    I had a frustrating experience working with Jonathan Yiao. From the start, it felt like he wasn't…read morelistening to what I was clearly asking for. I submitted my credit application and simply wanted him to build out a deal structure so I could review, sign, and move forward efficiently. Instead of actually doing that, he sent me screenshots of my credit union's approval tiers... which completely misses the point. I didn't need someone to read me what I already had--I needed him to do his job and shop for competitive rates. When I explained that there's a standard window to shop rates without impacting credit, he pushed back and called it "shotgunning," saying that's only for subprime lending. That's just incorrect. I've worked at a dealership myself and was a top sales performer--I know how this process works, and I have excellent credit. I also clearly communicated my expectations on trade-in value and deal structure. I essentially handed him a ready-to-go deal, and he still couldn't execute. At that point, it felt less like a lack of effort and more like a lack of capability. He's calls himself an Internet Sales Manager, but based on the website he's just a sales associate, it doesn't seem like he has the authority or knowledge to actually structure deals. If that's the case, he should be working with a desk manager instead of stalling the process. Overall, it felt like the only goal was to get me physically into the dealership rather than actually moving the deal forward in a meaningful way. That's a low-level approach and not what I expected. Management should take a closer look here and invest in better training. This could have been a quick and easy deal, but it was mishandled.

    AutoNation Ford Tustin - First car he ever bought

    AutoNation Ford Tustin

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    We had an outstanding experience with Tustin Ford and truly can't say enough about their…read moreexceptional customer service. While on vacation, we found ourselves stranded with car trouble, and thankfully Tustin Ford was right around the corner. We dropped the keys in the night drop, and first thing Saturday morning we received a call from Todd. He clearly explained the diagnostic results, what was wrong with the vehicle, and let us know the part may not be delivered until Monday. He set realistic expectations, explaining the repair might not be completed until late Monday or even Tuesday. Since we had already arranged a rental car and continued our trip to San Diego, we let Todd know we needed to head back home Monday for work and school. While he couldn't guarantee a Monday completion, he assured us they would do everything possible to prioritize the repair as soon as the part arrived. What happened next completely exceeded our expectations. Todd called us Monday morning with great news: their incredible mechanic (I regret not getting his name) had already disassembled the car on Saturday so it would be ready the moment the part arrived Monday. Thanks to that extra effort and planning, our car was fully repaired and ready by 10 AM, far earlier than expected. Because of their dedication, we were able to return our rental car, pick up our vehicle, and make it home without having to drive through the night.

    Autonation in Tustin is the absolute WORST!!! If I could…read moregive ZERO stars, I would! You literally cannot call the dealership AUTONATION FORD in Tustin. They have some weird outsourced phone AI system. You literally cannot call the dealership! I made an appointment with a "phone robot" called Zack. Dropped off my vehicle at the dealership in the morning. The dealership or a robot was supposed to contact me to let me know when my vehicle would be ready. They never contacted me. So I tried to call the dealership to check to see when my vehicle would be ready. I kept getting "phone robots". Finally, I spoke with "Amy". She was a human but she wasn't physically at the dealership so she was unable to help me. I asked her if I could speak to "Zack". She told me there is no "Zack". I asked her to connect me with "service". She said she couldn't do that because they don't take incoming calls but she could connect with their "system". I was absolutely furious by this time. I have bought 6 trucks from Autonation Ford! And now I can't even call the dealership? This "robot" system must be new because I have never gone through this nonsense before. And I never will again. They lost a customer!!! A dealership that doesn't take incoming calls????? REALLY????? I hung up and had no way to find out if my vehicle was ready! On top of that, I had no way to get to the dealership! They were supposed to contact me and arrange a "lyft" for me! The situation got worse and worse and this review is too long already so I won't go into the horrendous details. All I can say is AVOID AUTONATION FORD IN TUSTIN LIKE THE PLAGUE!!!!!! there are many many Ford dealerships around that are excellent and you can actually call into the dealership! WHAT A CONCEPT! HEY AUTONATION FORD IN TUSTIN, SAVE YOURSELF SOME MONEY!!!! GET AN UNLISTED PHONE NUMBER! Never go to AUTONATION FORD!

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    This review is for sales and for service…read more First- Sales- Wolos Safi is a great caring person who is helpful whether you are buying a car or not. I have bought 7 cars from Wolos at DCH Tustin Acura since 2010. Just got a beautiful 2025 TLX from him two days ago. It is fantastic, the price was fantastic! His attitude, knowledge and attention to detail are beyond expectations. I am truly grateful that he has been able to help our family for the last 16 years. Thank you, my friend. Now for service- I just have to give a big shout out to Mr. George- oddly enough he has been in the service department as long as I have been at this dealership, it says a lot about a dealership when they retain employees for this long. George is a great guy, extremely knowledgeable with service and repairs! He is just all-around an awesome dude! It makes the process so much easier when you roll up and whether you're doing great or stressed and frustrated, he is there to take care of it for you. I'm also very grateful for you George- I appreciate you going out of your way for me yesterday. You rock man!! All in all- the best dealership experience. It's hard to go anywhere else, because I always have to compare them to DCH Tustin Acura. Unfortunately, nobody compares to them! Thank you to everyone at DCH Tustin Acura! John Cloonan

    Today, I came in for service as per usual and informed the service agent at the desk I do not want…read morea wash. He went outside and grabbed the no wash sign and put it on my car. Despite that, I came out to my car washed. For the past two years, I have always washed my car by hand in a very specific manner. It's never been washed by anyone asides from me. Today I see streaks on the black trim from them washing my car despite me explicitly saying I did not want a wash. Also the vinyl I installed got messed up from their wash. Now I need to reinstall it properly using heat and tweezers and I need to polish the black trim to account for the new scratches from their microfiber cloth. I came here for a simple oil change to have one less thing to worry about but instead left with an additional inconvenience. Three stars because I recognize this is an isolated incident, please improve on the communication. If somebody does not want a car wash, DO NOT wash their car.

    Tustin Buick GMC - car_dealers - Updated May 2026

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