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    Tustin Lexus

    3.4 (897 reviews)
    Closed 7:00 am - 8:00 pm
    Updated 2 months ago

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    Rodent mess.
    David K.

    Purchased a new 2026 RZ 550e FSport and sold a Tesla X. I was told they would write me a check for my Tesla so I agreed to sell my Tesla to them and gave them the title. One week later, I still don't have a check and they told me they are not able to reverse the purchase. After signing the purchase agreement for the RZ and was ready to take possession, they told me there was a chip on the window but the windshield was in stock and I just needed to bring it in and they will replace it. Two days later I took the car in for the window replacement. Also discovered there was a rodent infestation under the hood so they said they would fix that as well. I bought the RZ on Saturday, took the car in for service on Monday and as of Friday, I don't have my new car and I don't have money for my Tesla. They can't tell me when everything will get resolved. They were supposed to email me the purchase contract but never did that either. I spoke to every department manager and asked to speak to the General Manager hoping he could get things fixed. He didn't call so I had to file a complaint with Lexus corporate and Costco Auto. So as of now I'm not in possession of my new car, my old car and no check. This has been the worst car buying experience ever!

    Sylvia K.

    Wow. Outstanding experience from start to finish. My salesperson was Jaime. He figured out what fit my needs and Barron came to close the deal. What I loved most was the service and efficiency of this dealership. There wasn't any nonsense or dragging out of countless hours. My deal was done within an hour. I love my new car and so does my family!!

    Fern H.

    Jacob did a stellar job and made the buying experience very pleasant. He's also very knowledgeable on all the important features and details of the Lexus NX 250. Overall a really Nice friendly team at Lexus of Tustin. Very happy and satisfied with the new ride. Superior to other Lexus locations in the area in terms of creating an enjoyable atmosphere.

    Awesome car
    Clint W.

    I have been searching for a used Lexus LC500 Convertible after selling my LS460 F-Sport. I found an L-Certified one here, Ultra White with a red Interior. I contacted Savannah Rueles in the internet sales department, she knew I was very serious and immediately got a hold of Gilberto Corral, the Sales Manager and we put the deal together in minutes. Oh, did I mention, I am 1,600 miles away in Kansas City. So the Finance department, Patrick Garland called me to arrange the wire transfer and go over warranty options. This all happened Wednesday, Saturday I wired the money and within a week the car shipped to me. This has got to be the smoothest high dollar transaction I have ever made, thank you all.

    Skylar V.

    Lexus of Tustin! What can I say. Worked over a couple weeks to lock in a deal with Chad, Tim, and their amazing manager Chris. They came through and I am now officially part of the Lexus Family. They had a personal touch and down to earth team! Shoutout to Ravee as well for showing me how to utilize all the features of my car. Was a personal touch that I really admired with Lexus. If you are seeking a Lexus, this is the place to be. I got the 2025 Lexus TX 350 Premium. We needed a 3 row SUV and we got one of the most reliable brands behind us. The car is next level and the service from start to finish of the buying experience was nothing short of incredible. They are reasonable, down to earth and want to work with getting you the best deal they can give you with competitive rates! Frank from Finance was also amazing at explaining any packages for the Lexus (if interested) and works with you. Thank you again Lexus Tustin for setting up our family for future memories in our Luxurious 2025 Lexus TX 350 Premium SUV. .

    Mike delivering new car

    Can't say enough about these guys, in particular Mike Bergman. He was upfront, honest and got me the best deal on my wifes new RX. Hw went the extra mile and reached out a few days later to see if she needed any help with her new ride. I shopped around and I am happy that Mike came through. The whole process was upfront and easy. Thx Tustin Lexus and Mike Bergman

    Cynthia C.

    Very thankful with salesman Brett for his excellent customer care! I beyond super happy and stoked with my brand new 2025 Lexus ES350 luxury package! I am so loving it! Can't thank Matt enough for allowing our transaction to run so smooth! Will definitely be coming back! Tustin Lexus send us home very very happy!

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    Review Highlights - Tustin Lexus

    Keith Imoto at Tustin Lexus helped us identify the right model and completed the entire transactions efficiently.

    Mentioned in 95 reviews

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    Tustin Hyundai - New 2024 Kona SEL

    Tustin Hyundai

    (1.5k reviews)

    I brought in my 2023 Palisade and upgraded to the brand new 2026 Palisade Calligraphy hybrid, and I…read morecouldn't be happier with my experience at Tustin Hyundai! From the very beginning, Ivan was incredibly helpful. He answered all of my questions via text, which made everything so easy and convenient -- especially since I'm juggling life with three kids. His responsiveness and knowledge truly made the process stress-free. When I went in for maintenance, Ivan wasn't in yet, but I was connected with Terry, who was absolutely fantastic. He took the time to let me test drive a 2026, and once I knew the hybrid was the car for me, he went above and beyond to track down the exact model I wanted, including my very specific trim and interior color requests. His attention to detail, patience, and dedication made the entire experience seamless and enjoyable. While I was there, I also had the pleasure of reconnecting with Rick Majors, who helped me purchase my very first Palisade. It was so nice seeing a familiar and friendly face! Rick was able to offer me a return customer discount, which truly sealed the deal and made me feel valued and appreciated. Honestly, everyone at this dealership is incredible -- professional, kind, knowledgeable, and genuinely invested in making sure you have the best experience possible. I can't recommend Tustin Hyundai enough. If you're in the market for a car, ask for Terry -- he won't let you down!

    Terry made the deal happen all on my terms! I came in with criteria and he hit the mark on…read moreeverything - even exceeding my expectations financially. He has a pleasant and calm demeanor - I never felt rushed or pushed into a decision. And during all that dreaded paperwork at the end, I was left in the hands of Craig who effortlessly floated me thru it all like a breeze! Again never feeling pressured on anything. HIGHLY RECOMMEND this dealership! Both Terry and Craig angels to work with!!

    Nissan of Tustin

    Nissan of Tustin

    (910 reviews)

    Subject: Outstanding Service Experience at Nissan of Tustin…read more Dear Service Department Team at Nissan of Tustin, I wanted to take a moment to express my sincere appreciation for the exceptional service I consistently receive from Edward and his team whenever I visit your service department. Every time I bring my car in for repairs or maintenance, Edward and his team do a wonderful job. They always focus on addressing exactly what needs to be done without trying to upsell unnecessary items, which I truly value. This honest and straightforward approach is one of the main reasons I choose Nissan of Tustin over other dealerships. Even though I live 40 miles away, I willingly make the drive because I know my vehicle will be serviced correctly the first time. The peace of mind and quality of work I receive here make the trip completely worth it. For anyone considering Nissan of Tustin for the first time, I highly recommend asking for Edward. He will ensure that your car is in excellent hands and that you receive top-notch service, just as I have experienced consistently. Thank you once again to the entire Nissan of Tustin team for your professionalism and dedication. Best regards, Patrick M

    I've been coming here a few years for service on my Nissan as I live nearby, and I've usually be…read morehelped out by Carl. In the past he's helped me and I've had good experiences but I guess he is not in the service department anymore. Today I came in with the intention to redeem a coupon I was sent in the mail for an oil change. Jeff let me know that they wouldn't be able to honor it because they do not carry conventional oil which is the only oil the coupon is eligible for. Soo ofcourse I'm wondering why they would send me a coupon for an oil they don't even carry and haven't carried for a while according to him. I normally only get synthetic oil changes so if thats the only oil they had then I feel they should have honored the price. Since I was already there I agreed to pay the $50 for the oil change with synthetic oil but I really don't appreciate that they are sending out coupons for services they cannot honor. He didn't try to honor or it or make any other kind of adjustment because he claimed that Nissan corporate send these coupons out without communicating with Nissan of Tustin. That really doesn't make sense to me and if it's true sounds a lot like willful false advertising. I've been sent out offers and coupons from Nissan of Costa Mesa that are for different services but they always honor. I also feel like the customer service aspect is lacking. I feel like you can do better Nissan of Tustin, I won't be returning unless this is made right.

    AutoNation Ford Tustin - First car he ever bought

    AutoNation Ford Tustin

    (1k reviews)

    We had an outstanding experience with Tustin Ford and truly can't say enough about their…read moreexceptional customer service. While on vacation, we found ourselves stranded with car trouble, and thankfully Tustin Ford was right around the corner. We dropped the keys in the night drop, and first thing Saturday morning we received a call from Todd. He clearly explained the diagnostic results, what was wrong with the vehicle, and let us know the part may not be delivered until Monday. He set realistic expectations, explaining the repair might not be completed until late Monday or even Tuesday. Since we had already arranged a rental car and continued our trip to San Diego, we let Todd know we needed to head back home Monday for work and school. While he couldn't guarantee a Monday completion, he assured us they would do everything possible to prioritize the repair as soon as the part arrived. What happened next completely exceeded our expectations. Todd called us Monday morning with great news: their incredible mechanic (I regret not getting his name) had already disassembled the car on Saturday so it would be ready the moment the part arrived Monday. Thanks to that extra effort and planning, our car was fully repaired and ready by 10 AM, far earlier than expected. Because of their dedication, we were able to return our rental car, pick up our vehicle, and make it home without having to drive through the night.

    update: caroline d., who claims to be the business owner…read moreresponded to my review. her response was that she has submitted my feedback to management. she's probably a robot. either way, don't bother to review my feedback. get a phone system - so that your customers can speak to a human being - not a robot - a human being - who is physically at the dealership - or get yourselves an unlisted phone number! the system you have now does nothing except upset and frustrate your callers! stay away from autonation ford in tustin. they are the very very very worst!!!!

    Tustin Buick GMC - A picture of me stepping into my 40s.

    Tustin Buick GMC

    (1.2k reviews)

    I would recommend this dealership to anyone! I went shopping for an entire day and all of the…read moredealerships I went to were very pushy. I saw a car online that I was really interested and called ahead to tell them that I was on my way and over an hour out. *They had the car pulled to the front for me when I got there. *They were very transparent with pricing and gave me a fair trade value for my existing car *Latika and Sean were both so kind an helpful throughout the process and they made it so easy *the car I bought was going to be available two days after my purchase.. I was okay with that because they wanted to fix the windshield for me. I had mentioned that I really wanted the car to be tinted and they went above and beyond and arranged to get the car tinted before I got there to pick it up. Mind you, they don't even offer tinting, only next door does that. I just had to pop next door and pay on the way out. This saved me so much time as a busy mom. I am so impressed with the experience I had at this location. I would truly send friends and family a far way to this location as I know they would be treated well.

    I have a new hummer ev. I have taken it in multiple times for an issue that is unsafe for me and my…read morefamily. I dealt with a Jose in service department and I told him of my concerns and left multiple follow up messages in regards to it. I took the car in and he personally drove the car and came back and said in his words oh my god that was super unsafe to drive. They decided to instead put the worn out tires from the truck on the back instead of replacing them knowing that it was the cause from the air suspension issues. The service manager didn't care to even fix the issue. Numerous messages and no response back from Jose. Poor service and I won't take my car back there

    DCH Tustin Acura - 2017 Acura NSX arrival @dchtustinacura

    DCH Tustin Acura

    (908 reviews)

    This review is for sales and for service…read more First- Sales- Wolos Safi is a great caring person who is helpful whether you are buying a car or not. I have bought 7 cars from Wolos at DCH Tustin Acura since 2010. Just got a beautiful 2025 TLX from him two days ago. It is fantastic, the price was fantastic! His attitude, knowledge and attention to detail are beyond expectations. I am truly grateful that he has been able to help our family for the last 16 years. Thank you, my friend. Now for service- I just have to give a big shout out to Mr. George- oddly enough he has been in the service department as long as I have been at this dealership, it says a lot about a dealership when they retain employees for this long. George is a great guy, extremely knowledgeable with service and repairs! He is just all-around an awesome dude! It makes the process so much easier when you roll up and whether you're doing great or stressed and frustrated, he is there to take care of it for you. I'm also very grateful for you George- I appreciate you going out of your way for me yesterday. You rock man!! All in all- the best dealership experience. It's hard to go anywhere else, because I always have to compare them to DCH Tustin Acura. Unfortunately, nobody compares to them! Thank you to everyone at DCH Tustin Acura! John Cloonan

    Today, I came in for service as per usual and informed the service agent at the desk I do not want…read morea wash. He went outside and grabbed the no wash sign and put it on my car. Despite that, I came out to my car washed. For the past two years, I have always washed my car by hand in a very specific manner. It's never been washed by anyone asides from me. Today I see streaks on the black trim from them washing my car despite me explicitly saying I did not want a wash. Also the vinyl I installed got messed up from their wash. Now I need to reinstall it properly using heat and tweezers and I need to polish the black trim to account for the new scratches from their microfiber cloth. I came here for a simple oil change to have one less thing to worry about but instead left with an additional inconvenience. Three stars because I recognize this is an isolated incident, please improve on the communication. If somebody does not want a car wash, DO NOT wash their car.

    Tustin Lexus - car_dealers - Updated May 2026

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