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    Tustin Cadillac

    4.0 (374 reviews)
    Closed 9:00 am - 7:00 pm

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    2026 CT5 V series

    Amazing customer service!!! Alex Rodriguez and Hany Dief were the best. The entire process was quick and easy. My husband walked in Sunday morning and walked out with his 2026 CT5 V series. If you're in the market for a Cadillac and great customer service, Tustin Cadillac is the place to go to.

    My baby is hand washed and ready to go!!!

    I'm from the auto industry and I normally would not write a review for good service. I feel good service is expected and should not be rewarded. However, Eddie in service and Mike the shop Foreman constantly go above and beyond. There is good, better, and best. These guys and the team at Tustin Cadillac are the BEST. Such a great experience each time I bring my Escalade in for service or repair.

    Eddie is the best service advisor. Service was above and beyond. 100% recommend him to anyone who wants their car serviced

    The car I bought there
    Frank C.

    I can't recommend Chris Severson highly enough! If you own a Cadillac, or are looking to buy one, Chris is the absolute go-to expert. His knowledge of these vehicles is truly unparalleled; he can diagnose issues, explain complex systems, and offer advice that only someone with deep experience could provide. Beyond his technical expertise, Chris offers great customer service. He took the time to patiently answer all my questions and made me feel like a valued client rather than just another transaction. Most importantly, he is an incredibly honest guy. In an industry where trust can be hard to find, Chris operates with total transparency and integrity. I felt confident that the advice and recommendations I received were genuinely in my best interest. Thanks, Chris, for your honesty, fantastic service, and phenomenal Cadillac expertise! You've earned a lifelong customer!

    Just purchased a Cadillac and Jimmy (Sales Manager) and Chris (Sales) made this a outstanding experience, Jimmy went above and beyond to Get My Daughter her Dream car, He made sure it fit into Her budget and Chris explained everything about CT5-V I would Recommend this Dealership to Everyone.

    elizabeth o.

    Had the TOTAL pleasure of dealing with Austin Moo with the purchase of a V escalade. After going thru 2 other stores, we found the ideal experience at Tustin Cadillac. Very direct, easy and fast responses. Damian, the sales guy was very helpful and it's def worth the drive to OC!

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    2 months ago

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    29 days ago

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    2 months ago

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    22 days ago

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    28 days ago

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    1 month ago

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    7 months ago

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    13 days ago

    David Aguiler is amazing. He always helps and make things easy with right information. Very helpful and professional and patient. Thanks.

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    2 months ago

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    9 months ago

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    3 months ago

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    8 months ago

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    4 months ago

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    8 months ago

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    7 months ago

    I've been at this dealership for years. Customer service is always excellent. Eddie took care of my car today, he was great.

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    2 months ago

    I Just had my vehicle serviced and had a great experience! I highly recommend everyone to service their vehicles at Tustin Cadillac.

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    6 months ago

    Replaced car remote batteries. Tustin Cadillac treats us like family. Eddy was fantastic!

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    3 months ago

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    8 months ago

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    1 year ago

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    10 months ago

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    11 months ago

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    Page 1 of 10

    Ask the Community - Tustin Cadillac

    Review Highlights - Tustin Cadillac

    Chris helped me out and was super easy to work with, and Jimmy, the sales manager, was just as great.

    Mentioned in 30 reviews

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    Tustin Hyundai - New 2024 Kona SEL

    Tustin Hyundai

    (1.5k reviews)

    I brought in my 2023 Palisade and upgraded to the brand new 2026 Palisade Calligraphy hybrid, and I…read morecouldn't be happier with my experience at Tustin Hyundai! From the very beginning, Ivan was incredibly helpful. He answered all of my questions via text, which made everything so easy and convenient -- especially since I'm juggling life with three kids. His responsiveness and knowledge truly made the process stress-free. When I went in for maintenance, Ivan wasn't in yet, but I was connected with Terry, who was absolutely fantastic. He took the time to let me test drive a 2026, and once I knew the hybrid was the car for me, he went above and beyond to track down the exact model I wanted, including my very specific trim and interior color requests. His attention to detail, patience, and dedication made the entire experience seamless and enjoyable. While I was there, I also had the pleasure of reconnecting with Rick Majors, who helped me purchase my very first Palisade. It was so nice seeing a familiar and friendly face! Rick was able to offer me a return customer discount, which truly sealed the deal and made me feel valued and appreciated. Honestly, everyone at this dealership is incredible -- professional, kind, knowledgeable, and genuinely invested in making sure you have the best experience possible. I can't recommend Tustin Hyundai enough. If you're in the market for a car, ask for Terry -- he won't let you down!

    Good service at a reasonable price and David K is very helpful. When I get our car serviced here, I…read moredo not feel upsold. Appreciate that they loaned us a hybrid Elantra during a major service on our Sonata! We appreciated the technician's clear high-quality video explaining what he did and what he recommended. I wish that my 2014 Sonata was not burning so much oil. It has only 152000 miles. We have owned many sedans with higher milage that did not burn oil. Apparently, Hyundai has a lifetime engine warranty, but it does not kick in if the engine burns oil. It only kicks in if the engine rattles or seizes!

    Nissan of Tustin

    Nissan of Tustin

    (910 reviews)

    Subject: Outstanding Service Experience at Nissan of Tustin…read more Dear Service Department Team at Nissan of Tustin, I wanted to take a moment to express my sincere appreciation for the exceptional service I consistently receive from Edward and his team whenever I visit your service department. Every time I bring my car in for repairs or maintenance, Edward and his team do a wonderful job. They always focus on addressing exactly what needs to be done without trying to upsell unnecessary items, which I truly value. This honest and straightforward approach is one of the main reasons I choose Nissan of Tustin over other dealerships. Even though I live 40 miles away, I willingly make the drive because I know my vehicle will be serviced correctly the first time. The peace of mind and quality of work I receive here make the trip completely worth it. For anyone considering Nissan of Tustin for the first time, I highly recommend asking for Edward. He will ensure that your car is in excellent hands and that you receive top-notch service, just as I have experienced consistently. Thank you once again to the entire Nissan of Tustin team for your professionalism and dedication. Best regards, Patrick M

    I've been coming here a few years for service on my Nissan as I live nearby, and I've usually be…read morehelped out by Carl. In the past he's helped me and I've had good experiences but I guess he is not in the service department anymore. Today I came in with the intention to redeem a coupon I was sent in the mail for an oil change. Jeff let me know that they wouldn't be able to honor it because they do not carry conventional oil which is the only oil the coupon is eligible for. Soo ofcourse I'm wondering why they would send me a coupon for an oil they don't even carry and haven't carried for a while according to him. I normally only get synthetic oil changes so if thats the only oil they had then I feel they should have honored the price. Since I was already there I agreed to pay the $50 for the oil change with synthetic oil but I really don't appreciate that they are sending out coupons for services they cannot honor. He didn't try to honor or it or make any other kind of adjustment because he claimed that Nissan corporate send these coupons out without communicating with Nissan of Tustin. That really doesn't make sense to me and if it's true sounds a lot like willful false advertising. I've been sent out offers and coupons from Nissan of Costa Mesa that are for different services but they always honor. I also feel like the customer service aspect is lacking. I feel like you can do better Nissan of Tustin, I won't be returning unless this is made right.

    Tustin Lexus - Tustin Lexus

    Tustin Lexus

    (897 reviews)

    I had a great experience at Lexus of Tustin, especially working with Youssef. He is a very honest…read moreand straightforward salesperson, which I really appreciated. Definitely ask for him if you visit. I was originally looking at a Tesla Model 3 Performance, and while we couldn't fully come to an agreement on the rate, we got very close. Throughout the process, Youssef and his sales manager were both great to work with professional, helpful, and easy to talk to. They don't play games, and the whole experience felt genuine and stress-free, which is rare at dealerships. They really try to help you and work toward a deal that makes sense for you, not just for them. They were never pushy and took the time to work with us. I would absolutely consider buying from them in the future. Also the place was very clean!

    I had a frustrating experience working with Jonathan Yiao. From the start, it felt like he wasn't…read morelistening to what I was clearly asking for. I submitted my credit application and simply wanted him to build out a deal structure so I could review, sign, and move forward efficiently. Instead of actually doing that, he sent me screenshots of my credit union's approval tiers... which completely misses the point. I didn't need someone to read me what I already had--I needed him to do his job and shop for competitive rates. When I explained that there's a standard window to shop rates without impacting credit, he pushed back and called it "shotgunning," saying that's only for subprime lending. That's just incorrect. I've worked at a dealership myself and was a top sales performer--I know how this process works, and I have excellent credit. I also clearly communicated my expectations on trade-in value and deal structure. I essentially handed him a ready-to-go deal, and he still couldn't execute. At that point, it felt less like a lack of effort and more like a lack of capability. He's calls himself an Internet Sales Manager, but based on the website he's just a sales associate, it doesn't seem like he has the authority or knowledge to actually structure deals. If that's the case, he should be working with a desk manager instead of stalling the process. Overall, it felt like the only goal was to get me physically into the dealership rather than actually moving the deal forward in a meaningful way. That's a low-level approach and not what I expected. Management should take a closer look here and invest in better training. This could have been a quick and easy deal, but it was mishandled.

    AutoNation Ford Tustin - First car he ever bought

    AutoNation Ford Tustin

    (1k reviews)

    We had an outstanding experience with Tustin Ford and truly can't say enough about their…read moreexceptional customer service. While on vacation, we found ourselves stranded with car trouble, and thankfully Tustin Ford was right around the corner. We dropped the keys in the night drop, and first thing Saturday morning we received a call from Todd. He clearly explained the diagnostic results, what was wrong with the vehicle, and let us know the part may not be delivered until Monday. He set realistic expectations, explaining the repair might not be completed until late Monday or even Tuesday. Since we had already arranged a rental car and continued our trip to San Diego, we let Todd know we needed to head back home Monday for work and school. While he couldn't guarantee a Monday completion, he assured us they would do everything possible to prioritize the repair as soon as the part arrived. What happened next completely exceeded our expectations. Todd called us Monday morning with great news: their incredible mechanic (I regret not getting his name) had already disassembled the car on Saturday so it would be ready the moment the part arrived Monday. Thanks to that extra effort and planning, our car was fully repaired and ready by 10 AM, far earlier than expected. Because of their dedication, we were able to return our rental car, pick up our vehicle, and make it home without having to drive through the night.

    Autonation in Tustin is the absolute WORST!!! If I could…read moregive ZERO stars, I would! You literally cannot call the dealership AUTONATION FORD in Tustin. They have some weird outsourced phone AI system. You literally cannot call the dealership! I made an appointment with a "phone robot" called Zack. Dropped off my vehicle at the dealership in the morning. The dealership or a robot was supposed to contact me to let me know when my vehicle would be ready. They never contacted me. So I tried to call the dealership to check to see when my vehicle would be ready. I kept getting "phone robots". Finally, I spoke with "Amy". She was a human but she wasn't physically at the dealership so she was unable to help me. I asked her if I could speak to "Zack". She told me there is no "Zack". I asked her to connect me with "service". She said she couldn't do that because they don't take incoming calls but she could connect with their "system". I was absolutely furious by this time. I have bought 6 trucks from Autonation Ford! And now I can't even call the dealership? This "robot" system must be new because I have never gone through this nonsense before. And I never will again. They lost a customer!!! A dealership that doesn't take incoming calls????? REALLY????? I hung up and had no way to find out if my vehicle was ready! On top of that, I had no way to get to the dealership! They were supposed to contact me and arrange a "lyft" for me! The situation got worse and worse and this review is too long already so I won't go into the horrendous details. All I can say is AVOID AUTONATION FORD IN TUSTIN LIKE THE PLAGUE!!!!!! there are many many Ford dealerships around that are excellent and you can actually call into the dealership! WHAT A CONCEPT! HEY AUTONATION FORD IN TUSTIN, SAVE YOURSELF SOME MONEY!!!! GET AN UNLISTED PHONE NUMBER! Never go to AUTONATION FORD!

    Tustin Buick GMC - A picture of me stepping into my 40s.

    Tustin Buick GMC

    (1.2k reviews)

    I would recommend this dealership to anyone! I went shopping for an entire day and all of the…read moredealerships I went to were very pushy. I saw a car online that I was really interested and called ahead to tell them that I was on my way and over an hour out. *They had the car pulled to the front for me when I got there. *They were very transparent with pricing and gave me a fair trade value for my existing car *Latika and Sean were both so kind an helpful throughout the process and they made it so easy *the car I bought was going to be available two days after my purchase.. I was okay with that because they wanted to fix the windshield for me. I had mentioned that I really wanted the car to be tinted and they went above and beyond and arranged to get the car tinted before I got there to pick it up. Mind you, they don't even offer tinting, only next door does that. I just had to pop next door and pay on the way out. This saved me so much time as a busy mom. I am so impressed with the experience I had at this location. I would truly send friends and family a far way to this location as I know they would be treated well.

    I have a new hummer ev. I have taken it in multiple times for an issue that is unsafe for me and my…read morefamily. I dealt with a Jose in service department and I told him of my concerns and left multiple follow up messages in regards to it. I took the car in and he personally drove the car and came back and said in his words oh my god that was super unsafe to drive. They decided to instead put the worn out tires from the truck on the back instead of replacing them knowing that it was the cause from the air suspension issues. The service manager didn't care to even fix the issue. Numerous messages and no response back from Jose. Poor service and I won't take my car back there

    DCH Tustin Acura - 2017 Acura NSX arrival @dchtustinacura

    DCH Tustin Acura

    (907 reviews)

    This review is for sales and for service…read more First- Sales- Wolos Safi is a great caring person who is helpful whether you are buying a car or not. I have bought 7 cars from Wolos at DCH Tustin Acura since 2010. Just got a beautiful 2025 TLX from him two days ago. It is fantastic, the price was fantastic! His attitude, knowledge and attention to detail are beyond expectations. I am truly grateful that he has been able to help our family for the last 16 years. Thank you, my friend. Now for service- I just have to give a big shout out to Mr. George- oddly enough he has been in the service department as long as I have been at this dealership, it says a lot about a dealership when they retain employees for this long. George is a great guy, extremely knowledgeable with service and repairs! He is just all-around an awesome dude! It makes the process so much easier when you roll up and whether you're doing great or stressed and frustrated, he is there to take care of it for you. I'm also very grateful for you George- I appreciate you going out of your way for me yesterday. You rock man!! All in all- the best dealership experience. It's hard to go anywhere else, because I always have to compare them to DCH Tustin Acura. Unfortunately, nobody compares to them! Thank you to everyone at DCH Tustin Acura! John Cloonan

    Today, I came in for service as per usual and informed the service agent at the desk I do not want…read morea wash. He went outside and grabbed the no wash sign and put it on my car. Despite that, I came out to my car washed. For the past two years, I have always washed my car by hand in a very specific manner. It's never been washed by anyone asides from me. Today I see streaks on the black trim from them washing my car despite me explicitly saying I did not want a wash. Also the vinyl I installed got messed up from their wash. Now I need to reinstall it properly using heat and tweezers and I need to polish the black trim to account for the new scratches from their microfiber cloth. I came here for a simple oil change to have one less thing to worry about but instead left with an additional inconvenience. Three stars because I recognize this is an isolated incident, please improve on the communication. If somebody does not want a car wash, DO NOT wash their car.

    Tustin Cadillac - car_dealers - Updated May 2026

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