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Santa Ana, CA

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Crevier BMW

4.1 (3.1k reviews)
Open • 9:00 am - 7:00 pm
Updated over 3 months ago

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Michelle L.

5-Star Service ! Highly Recommend Rob at Crevier BMW! I had an exceptional service experience at Crevier BMW, thanks to my service advisor, Rob! Unfortunately, with the recent Santa Ana winds and all the debris on the roads, I ended up with a nail in my tire. What could have been a frustrating and inconvenient situation turned into a seamless, stress-free experience thanks to Rob. From start to finish, Rob was incredibly professional, welcoming, courteous, and efficient. His communication truly exceeded my expectations! He was prompt, attentive, and kept me informed throughout the entire process. It's refreshing to work with someone who genuinely values customer service and goes above and beyond to make sure their clients feel taken care of. As a BMW owner, I truly appreciate this level of professionalism, attention to detail, and outstanding service. Rob is an excellent representation of the BMW brand and the high standards customers expect. I would absolutely return to Crevier BMW and specifically request Rob as my service advisor again. Thank you, Rob, for making an unexpected inconvenience such a positive experience! Five stars all around!

ricky p.

I had a great experience working with Maximiliano "Max" Gutierrez on my recent BMW purchase/lease. I came into the dealership with a somewhat complicated situation. I had a trade-in with negative equity, my credit wasn't where I wanted it to be, and I was trying to find a way to get into an M340i without putting a ridiculous amount of money down. Max worked with me through the entire process and was able to get the deal done. What I appreciated most was that Max actually listened to what I wanted. We looked at different options, discussed the numbers, and ultimately found a structure that worked for my situation. I ended up driving home in a 2026 BMW M340i, which was exactly the car I wanted. The process wasn't completely straightforward given my trade and credit situation, but Max stayed involved and helped get everything across the finish line. I never felt like I was being pushed into a car I didn't want just to make a sale. I'm very happy with the M340i and with how everything turned out. If you're looking for a BMW and want someone who's willing to work with you rather than just trying to sell you whatever is on the lot, I'd definitely recommend asking for Max. Thank you, Max! Definitely appreciate you getting me into the M340i.

The parking lot
Markus R.

The location is great. It's right off the freeway and near a ton of other dealerships and restaurants. Parking is plentiful and should not be an issue. For starters, the footprint of Crevier BMW is large. They have like two separate buildings and an absolutely massive inventory. You will definitely find a car that tickles your fancy and for a solid price. Jason and Santiago helped me out on my new I4 and I could not be happier with my purchase. They were very helpful, informative, patient, and friendly. The I4 has such a smooth ride and looks amazing. Their certified pre-owned selection I had very competitive prices. The range on the BMW EVs are pretty good! Normally, dealerships have a negative stigma of being predatory but I truly believe that Jason and Santiago did the best that they could to assist me during this whole process. They even offered me some food while I was waiting! I was out of here in about 3 hours. I have no complaints whatsoever about this dealer. A big shoutout to the crew here at Crevier BMW. Bottom Line/TLDR: a fantastic dealership.

Traded in a SUV for this beautiful X3 and couldn't be happier!
Randy W.

Have purchased new BMWs as well as mint pre-owned BMW and Audi vehicles from both Santiago C. and Luis T. and both of them have been exceptional sales people from the beginning process of selecting the cars, all important test drives and demos, and the whole overall dealership experience. If you are tired of the typical inefficiencies and delays of most car buying experiences, then I can recommend that you give Crevier the opportunity. They both care about the customer experience and are enjoyable to work with. Definitely recommend! And the inventory is always impressive, with nice options to choose from. I can honestly say, that the car buying experience with Crevier is enjoyable, and I will continue to be a loyal and repeat customer because I have confidence from my previous experience and history.

2nd Countryman 2017
Terrie E.

I purchased my first Mini in 2012 here at Crevier, working with Christian Banks. So I knew I needed to come back for the repairs on my 3rd Mini. Starting with George and then Tyler in the service dept my experience was top notch. I love my Mini Countryman and will only trust Crevier Mini with its repairs (and guess what Christian Banks is still there.) Thank you Crevier Mini for the excellent Customer and Repair service. T.E

Sign
Doug B.

I purchased my new BMW last year, and feel like I should write an update about the great service I have received on three different occasions. The first visit was for a bad case of curb rash on one of my wheels. Luckily I purchased a comprehensive wheel and tire warranty with the car. They remove the wheel and send it to a local third party who does the repair. My car was ready the next day, and the wheel looks brand new with zero signs of any damage. They gave me a very nice loaner car for the day that my car was there overnight. The second visit was for my annual oil and filter change, which is covered under their Ultimate Care plan. In addition to the oil change, they also do a multi-point inspection. They also honored my special request for a small sample of the old oil since I send it to a lab for chemical analysis. The third visit was for a nail in one of my tires. As part of my wheel and tire warranty, they always replace the tire (a $300 tire in this case), even if it is repairable. Even though they said it would only take 60 to 90 minutes for the repair, they still offered me a loaner car in case I wanted to go somewhere. For the two visits when the work was done at Crevier, I was very impressed that after the work was completed, I received a video from the technician that worked on the car. They do a full walk around the car while it is up on the lift describing everything that was done. This is a great extra touch that I've never had with any other dealership. On all three occasions, Hector has greeted me when I pulled into the service driveway. He is always very friendly, professional, and you can tell he will go the extra mile for anything you might need. Mark is always my go-to service advisor. He is also always very friendly, professional, and takes great care of my needs. Hopefully I won't need service often, but I would expect that I will continue to receive top notch service from Crevier.

My new ride great experience at Crevier
Neluta G.

ZERO ZERO ZERO stars for the service departments love BMWs but the technical staff is clueless. Brought my car in 2 weeks ago for maintenance, when I picked up it too two tries to start I had them check the battery and they said is fine. Two weeks later I am back, the advisor is on vacation then he is not. They can't even keep track of their staff. The desk clerk for loaner cars is asking me about insurance info which they get every time when I come in. Love the BMWs but not the maintenance department

David S.

I had an amazing experience with Peter Perez from Crevier BMW. We met back in early April and I let him know exactly what I was looking for. He constantly followed up with me and found me exactly what I wanted and we worked out a deal that was fair on both sides. He is very professional and I will definitely go back to see him for my next BMW purchase. If you want to work with a great salesman I recommend Peter Perez and I recommend Crevier BMW Santa Ana. This is the 2nd BMW I purchased from them and experience has been 10/10 both times Add photos

I recently purchased a 2024 BMW iX from Crevier BMW and had a great experience working with Alex Chavez. I had been in the market for about a month, looking for the right vehicle that matched exactly what I wanted. Alex was patient, professional, knowledgeable, and really took the time to understand what I was looking for. He was able to find the right BMW iX for me and made the entire buying process smooth and enjoyable. I really appreciate Alex's help and excellent customer service. I would definitely recommend asking for Alex Chavez if you're looking for a BMW. Great experience overall!

Nicole B.

We've purchased multiple vehicles from Faraz Louie at Crevier BMW, and he's by far the best client advisor we've ever worked with. We drive from Phoenix to Orange County just to buy our cars from him because we don't want to work with anyone else. Faraz makes the entire process easy, smooth, and completely stress-free. Every time we work with him, he delivers a true luxury experience. Highly recommend asking for Faraz if you're buying a BMW!

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27 days ago

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1 month ago

Angel Flores was amazing. By far the easiest car buying experience we've had. Would recommend this dealership to anyone.

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9 days ago

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6 months ago

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14 days ago

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23 days ago

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3 months ago

Alex Chavez was amazing and made my experience great here. Was in and out of the place quick and I love my new car

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6 months ago

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3 months ago

From start to the end,everything went smooth,thanks to kenny wang! Love my new M3 competition

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Crevier BMW Reviews in Other Languages

Ask the Community - Crevier BMW

When is service department open on Saturday?

The service is very bad to charge me over over and over and they're not doing anything on servers but current rental told they are good. The part they are good only the service is very bad and they charge me too much and they're not doing anything.… 

Can I add adaptive cruise control to my x7?

Contact Peter Lam @ Crevier BMW. He'll know!

Do you guys open on New Years Day? Tried to reach out by phone, no one picks up, and tried text & chat on the website, surprisingly, the rep doesn't even know the store hour, and asking me to give the store a call.

Sorry for any confusion but yes we are open on New Years Day. We are open in the sales department only from 10:00am- 5:00pm. If you need any assistance please call the mainline at 657-231-5000. Thank you and Happy New Year!… 

Why I can not open the car door by my second key? Did anyone experience same issue?

2nd key? The valet key? Call the shop right away. Somebody messed with my valet key trying to open… 

View All 7 Questions

Review Highlights - Crevier BMW

“Great service from Richard Kim, very through assessment and repair of my 1M when it needed the coil packs replaced.”

Mentioned in 224 reviews

Read more highlights

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Tustin Toyota

(3.5k reviews)

We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish,…read morethe process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid!

Extremely disappointed with my experience at Tustin Toyota. DO NOT go to Tustin Toyota if you don't…read morewant to deal with headaches and lack of knowledgeable employees. These people are supposed to be experts in this field since it is dealing with people's safety. But if they can't even get a simple ToyotaCare service right and instead make up their own incorrect recommendations, that is extremely concerning. Potentially wasting mine, OR YOURS if you come here without being knowledgeable of your vehicle needs. My truck was dropped off at 8:45 AM for a scheduled appointment. My service advisor, Victor Martinez, told me that because my truck had 23K miles instead of 20K, I could no longer use my 20K ToyotaCare service. He said I would either need to pay $79.99 for an oil change or use my 30K service, even though my truck only had 23K miles. That didn't sound right, so I asked Victor to show me the policy in writing. His response was, "I never said that" (about it being a written policy). After going back and forth, he finally spoke with his service manager and confirmed that he was incorrect. I COULD use my 20K service. Had I not questioned him, I would have unnecessarily paid for an oil change or burned my 30K service 7,000 miles early. That makes me seriously question how many customers are given similar information and simply accept it because they trust their service advisor. The shuttle experience was also a bit frustrating. Patricia Ortiz told me the driver would be back around 1:55PM. I specifically explained that if the shuttle couldn't reach me by approximately 2:15-2:20, I would take a Lyft instead. She reassured me it would. At 2:20, I called again and was told the driver had left about 10 minutes earlier. After another 20 minutes with no ride, I canceled and ordered a Lyft. The shuttle finally arrived at the same time as my Lyft. Patricia was also passive-aggressive and dismissive on the phone. Also, Tustin Toyota already knew my truck needed a recall completed. I had rescheduled this appointment twice, with the recall specifically noted. And they still had no parts available for the recall. In my opinion customers shouldn't have to research Toyota's policies and challenge their service advisor just to receive the services they're entitled to. The inaccurate information, poor communication, and lack of accountability made this an extremely disappointing experience.

Tustin Hyundai

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We had an outstanding car-buying experience at John Patterson's TUSTIN HYUNDAI. From the moment we…read morearrived, the entire team was professional, knowledgeable, and genuinely focused on helping us find the right vehicle without any pressure. The process was transparent, efficient, and surprisingly stress-free. Every question we had was answered thoroughly, and we appreciated the honesty and attention to detail throughout the transaction. Our salesman David Stea took the time to explain all of our options, making sure we felt comfortable and confident with our decision. What stood out most was the exceptional customer service! Everyone treated us with respect, valued our time, and went above and beyond to ensure a smooth experience from start to finish. If you're looking for a dealership that combines great selection, fair treatment, and outstanding customer care, we highly recommend John Patterson's Tustin Hyundai. We couldn't be happier with our purchase and will gladly return for future vehicle needs. Thank you for making our car-buying experience such a positive one!

Brennan is horrible to work with. Started texting with him about a car. Couldn't get a straight…read moreanswer on best OTD. He gave me base price and I did the rest of the work to calculate all taxes and fees. I provided what the OTD should be along with a breakdown of what my payments would be with the base price, X down, .99% interest listed on Hyundai's site, and loan years. He said he would confirm and send me paperwork in the morning to get the process going to save time. Sounds promising right? Unfortunately today he text me accusing me of not understanding and telling me I couldn't have the .99% interest and get the base price I was quoted. He then gave me an OTD $4k+ higher than what we talked about. In all honesty I could've just refinanced when I got my first payment and got the OTD price I wanted, but the condescending manner in which he spoke to me wasn't worth it. From the jump he was rude, talking down to me asking if I'd ever bought a car, but I looked past it with the goal of car purchase. But the attitude overall, especially at the end when he realized I knew what I wanted and he couldn't play games was enough to turn me off from Tustin Hyundai. He also badmouthed another dealership which was unprofessional. Just a bad experience all around.

Tustin Lexus - Tustin Lexus

Tustin Lexus

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Got my car with the help of Cristian. I never leave reviews but he was so quick and had great…read morecustomer skills. He is not the typical pushy sales man and genuinely takes his time to hear your needs. And that is a rare find! Definitely recommend him for anyones future visita to Tustin Lexus!

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Freeway Honda - 2025 Honda Prologue Touring SUV

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Thank you, Freddy, for all your help and guidance! I've known Freddy for over 5 years, and he has…read morealways taken great care of me when purchasing cars for my daughters and wife. If you're looking for a great deal and, most importantly, someone honest and trustworthy, go see my boy Freddy at Freeway Honda! Freddy el Dominicano is truly the best. Thank you again, Freddy, for making my two purchases today such a smooth and positive experience!

Please be careful going to Freeway Honda. Please, google:…read moreAC issues with Honda cars. My family has purchased four Honda cars over the last twenty years. I consider us good customers. As far as service, we have been loyal to the dealerships to have all our work done as each of our cars have aged. Our latest Honda is a 2016 Civlc which has been under the care and tutelage of Freeway Honda in Santa Ana, California. In 2023 we noticed the AC did not work properly. We took it in and they replaced it, as it was under warranty. In 2026 we took it in and they repaired the condenser at no charge. This was in January of this year. Our current problem with the AC began again in May. The AC did not work, again. We took it in. Our friendly service advisor Teresa told us it was a new problem, the "Evaporator." The cost of repair would be $2,000, and it is not under warranty. We are one our own. I called Honda corporate. They were very encouraging about helping us. She informed us that the 2016 Civlc is notorious for having issues with both the evaporator and the condenser. Honda decided to extend the the warranty for the "condenser" but not the evaporator. She was very positive about helping us and doing something to help us since this is a common problem. Then the nightmare began. Hector took over our case. He reviewed the information, and offered no promises. After two weeks, he dismissed us with a full and complete denial of our case. No help. No discount. No explanation. No thank your for being a twenty plus year customer. My stepmom worked for Honda in El Segundo, California. No support for loyal, faithful, long time customers. Upon further research, we found that the condenser when it fails, can cause the evaporator to fail. The faulty part under warranty caused the good part to fail which is not under warranty. We again, are on our own. No help from Honda. No support for loyal, faithful, long time customers. Again, no help from Honda for us. So much for loyalty to their customers, no commitment to stand behind the quality of their product. Even though our car is ten years old, it has very low millage. It is in pristine condition. We believed in the product. We supported Honda cars. Times have changed. Honda has fallen. You are on your own. No support for loyal, faithful, long time customers. This is not the Honda car company I grew up with. We will never return to a Honda service department. They said it is unlucky this happened to us. Well, a huge thank you for that comment. We would like some help. Some understanding. Some compensation for all the trouble from Honda. We warn all our friends to choose a more dependable car company that stand behind their product, knowing that customer loyalty is at the heart of any successful car company. No support for loyal, faithful, long time customers. Coupon? Discount? Extend our warranty? Help? What happened to Honda? They now abandon their customers.

AutoNation Ford Tustin - First car he ever bought

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Purchased a used vehicle at a really great price with an exceptionally accommodating sales team. I…read morehighly recommend you ask for Daylen to be your salesman. The dealer's prices for used vehicles are all very competitive and offered great add on packages. I called and Daylen convinced me to come in the door to make a deal. He had the car cleaned, charged, and showed us even the minor defects on the car. Most importantly, he didn't pressure us to make the purchase. When we were ready to make the purchase, Daylen and his team stayed until late in the night well past closing to get us a better financing rate to close the deal. I've purchased 5 cars in my life and this was by far the best experience.

Had to take my car back due to the check engine light coming on for the 4th time in less than 3…read moreyears. Took my car in on August 25 and did not get it back until September 22 and none of the work was completed with the exception of the oil service. First, Autonation Ford just reset my computer and told me basically this should work but if not just bring it back. Then had three warranty issues and none were corrected. Driver's left wheel makes a continuous noise upon turning or any sort of compression. Second and third, I have two rattles: passenger side door panel/dash and rear passenger door metal on metal vibrating. I provided videos with the noise and told the advisor exactly how to replicate the noise. Well nothing. Besides the above issues, there was a complete lack of communication. I would have to call/text every few days to receive an update. Most occassions my advisor was out or simply didn't respond until I had to call and harrass for an update. The last communication was on 9/11 and I would go until 9/21 before I received any update and that was because I called the dealer and the receptionist, who was always helpful, found an advisor who provided me an update. Well found out my car was ready. Upon picking it up, I had 10% of fuel left and my car was filthy. I had taken it in clean as I was not expecting the check engine light to come on but to receive my car back a mess, unacceptable. I called Autonation Corporate and filled a compliant. While I receive an email acknowledging my issues, as of 9/30, again no communication from anyone at Autonation Ford Tustin. So if you want to be treated like you don't matter, don't care about communication, or simply wanted to be treated like crap, go to Autonation Ford Tustin.

Crevier BMW - car_dealers - Updated October 2026

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