Hayden is my hero and a treasure at Audi Costa Mesa. My daughter was driving her younger sister to LAX, and my Audi Etron needed assistance immediately! I called Hayden and he was Superman. He came through like a champ! My Audi was fixed immediately and my daughters were off and on their way Safely! He took care of me and moreover my family. Hayden cares, and aims to make your experience the best it can be! Thank you Hayden! You are Fantastic! read more

I am a return customer and Camila was great to work with!! Professional, courteous and knowledgeable. She made the purchase process for my Q5 quick and easy! Thank you! read more

Everyone at Audi Fletcher Jones was very friendly and helpful. Natalie was especially resourceful and attentive throughout the process--she made everything smooth and easy. You truly have a great team. Thank you! read more

I have to highly recommend the VIP treatment at this Audi dealership. They have provided excellent, honest sales expertise. I was a customer of Walters in Riverside until this weekend. Instead of providing VIP sales, and service, Walters failed on all levels when Fletcher Jones shines. Glad to do business with Fletcher Jones Audi. read more

I purchased a pre-owned 2023 Audi Q7 from Audi Fletcher Jones and my experience has been extremely disappointing. Shortly after purchase, it became clear that the vehicle had aftermarket modifications to the exterior trim that were never disclosed during the sale. The trim appears to have been altered from its original factory condition (painted or wrapped black), and it is now actively failing--peeling, bubbling, and deteriorating across multiple areas. This is not minor wear; it reflects a condition that should have been clearly disclosed prior to purchase. In addition, the vehicle developed a consistent brake squealing issue at low speeds shortly after I took delivery. Given the mileage, this raised concerns about whether the vehicle was properly inspected or if known issues were overlooked or not communicated. I made multiple good-faith attempts to resolve these issues directly with the dealership. I provided documentation, clearly outlined the concerns, and gave them opportunities to review and respond. Instead of addressing the substance of the issues, the dealership has largely avoided accountability and failed to provide any meaningful resolution. Being told a vehicle is effectively "as-is" does not excuse failure to disclose material modifications or pre-existing conditions that impact value and quality. At this point, I have escalated the matter through formal channels, including regulatory complaints and preparation for small claims. Advice to future buyers: * Get everything in writing * Ask specifically about any modifications (cosmetic or otherwise) * Do not rely on verbal assurances * Have the vehicle independently inspected before purchase I would strongly caution anyone considering purchasing a pre-owned vehicle from this dealership to proceed carefully. read more

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I've already shared a review about my overall experience, but I wanted to take a moment to specifically thank Naeil. I've now visited the service center five times for issues with my Q5, and throughout all of it, Naeil has made each visit far more pleasant than irritable. What could easily be a frustrating situation has been made so much easier thanks to his attitude and the way he handles everything. While it's definitely inconvenient having to drive this far, the level of service at Audi FJ really stands out compared to other Audi dealerships I've been to. Since this is also where I purchased the car, I truly appreciate the support and consistency. Naeil is always attentive, keeps me updated, and makes sure I'm taken care of every step of the way. He's friendly, professional, and makes the whole process feel somewhat less stressful. That level of service doesn't go unnoticed. Thanks Naeil! read more

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Bita was easy to work with and provided exceptional customer service! Also thank you Ray in finance! We are very happy with our new purchase and to be part of the fletcher jones family! Excited to learn we get free car washes anytime and can also park our vehicle here if we ever fly out of John Wayne- nice perks read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

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Naeil Droubi in the service department is extremely knowledgeable and he is always helpful whenever any of our Audi cars need service.

I had an amazing experience at Audi Fletcher Jones. I got a beautiful Audi A5, and Dominic helped me throughout the whole process. He was professional, friendly, and made everything smooth and easy. The paperwork was fast, and he explained everything clearly. I'm very happy with my new car and highly recommend asking for Dominic if you're looking for an Audi. read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

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Walked into Audi Fletcher Jones expecting a pretty typical "used car" experience... and walked out honestly impressed. I wasn't there shopping for a brand new $90k Audi--I came in for a used Jeep. But the way I was treated, you'd think I was buying one of their top-tier vehicles. That level of consistency and respect across the board says a lot. My first interaction was with Marc Ingram, who helped me test drive the Jeep and go through numbers with my trade-in. My situation wasn't ideal--negative equity and a few moving parts--and the deal didn't come together that first visit. Still, Marc was straightforward, professional, and never once made me feel pressured or uncomfortable. Eric Rosenthal, the sales manager, was involved behind the scenes and stayed in touch via email. Even though we didn't interact much in person, his communication was quick, clear, and honest. After I left that Friday, I was able to get my situation handled on my end. I came back a few days later ready to move forward and worked with Camila Torres, who was awesome. Super supportive, friendly, and just made the whole process easy. She kept things moving and made sure everything felt smooth. She even gave me my first Jeep duck, which was a cool and unexpected touch. In finance, Mohamad Saab really stood out. He took the time to understand my situation and worked with me while my outside financing was still in progress. At no point did I feel rushed, judged, or like I was a problem deal--just treated with respect the entire way through. That's really what stuck with me. There are a lot of dealerships out there that make you feel like you don't matter unless you're spending big money. That wasn't the case here at all. I left with my new-to-me Jeep and a completely different perspective. Grateful for the way I was treated and the effort the team put in to make it happen. I'd absolutely recommend them. read more

Audi Fletcher Jones - My jeep - Auto Parts & Supplies Near Me - Costa Mesa, California

Everyone knows buying a car is a stressful experience. But from start to finish the team really made it a smooth process. I initially spoke with Lee and the Dominic Puglisi helped me on site. I didn't feel rushed or pressured during the process. I drove from Los Angeles so I was a little worried how it was going to go but can't recommend them enough. It was definitely worth the drive to have my new Q6. read more

Audi Fletcher Jones - Lexus Q6 E tron - Auto Parts & Supplies Near Me - Costa Mesa, California

They quoted us and emailed us numbers and it was all a lie to get us to come in and then change the price and the offer to then just offer us different cars we don't want. No return call back, and arrogant sales people. Would NOT go there!! read more

I've had an Audi for several years my service provider David is excellent. I ONLY bring my vehicle here because of him. I'm not a fan of service departments at a dealership, but working with David makes this more calm and manageable. They do not gouge and have loaners readily available as needed. Excellent customer service. read more

Carl Alford was an expert on the Audi line. friendly, not overbearing, very knowledgeable. He took time to go through all the controls and feature. Felt extremely confident in his service, and dealt fairly with us to on price. Smooth and pleasant experience. read more

Once again David Derebenskiy came through on all my needs when it came to getting my car fixed up and back on the road. He truly makes the hassle of taking your car into the shop a breeze!!!!! If you do stop by there , I would recommend David every time !!!! read more

Mo helped us with our purchase of a used Genesis today. The dealership also had tacos caterers, which was such a delicious and fun touch. read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

Our service advisor, Naeil Droubi over at FJ Audi of Newport Beach is the best. He's super friendly, always makes sure the etron is properly serviced. He explains everything in basic terms, never tries to sell us on things we don't need. Whenever we bring the car in for a wash (great benefit) we talk about the amazing Boston Celtics. When you buy a car from FJ Audi ask if Naeil Droubi can be assigned as your expert service advisor. read more

I went in to test drive a car after seeing it on Carmax. The original sales person was off that day so we met Talyah. What a great experience. She was personable and really listened to what we wanted and suggested a few options. After test driving the plug in Q5 we were sold. Especially with the black ops package it came with. Then it was time for the finance dept. and Ribal was exceptional. He showed us quickly where to sign and the large stack of papers of which I was afraid of dwindled quickly. We were there on a Monday so it was calm. I hear the weekends can be busy. I would recommend this dealership in a heartbeat. It was truly the best car buying experience I have had to date! read more

Audi Fletcher Jones - Our new to us Q5s - Auto Parts & Supplies Near Me - Costa Mesa, California

Many of my family members have bought from Fletcher Jones, so I've always had a positive impression of their brand. This Fletcher Jones location is relatively new compared to the other one, but I'm happy that I can take my car in here. Previously, I had a bad experience with one of the staff members. I understand that it's part of the job to pitch services, but there's never a need to be condescending to a client, especially a loyal one who's been with the dealership for some time. Thankfully, I've now found someone I'm happy to work with. Nowadays, I only work with Naeil because he makes the process super smooth and easy for me. From setting my appointment to picking up my car, I never have to worry about anything. He's informative, friendly, and simply does his job well. Honestly, if it weren't for Naeil, I would've stopped coming here, so I'm glad he's around and hope he continues to be. read more

Purchased a pre-owned 2023 A3 here on Saturday (9/27). Experience was good until we drove off with the car. Literally 5 mins after driving off with my purchased car, an electrical malfunction light popped up so obviously we drove back to the dealership and was told my Garrett Poole that it just needed a software update and everything was fine.. and that I should come back Monday, 9/29 to bring it for the tech people as the service center was closed already. Sure fine, got a 7:30am appointment for Monday and was told the car was fine.. On my way to the service center on Monday, my car started to stop at the freeway. I was no longer able to accelerate.. good thing it was starting to get traffic and people were slowing down and I was able to switch lanes to get to the side. It was sooooo traumatic, I could have possibly lost my life if it wasn't rush hour and everybody was going fast.. I was told by a manager in this location that the car was okay to drive. I got lucky in some sense I guess that I ended up okay and not getting hit.. My car was towed and had Audi roadside assistance help me (decent experience there). When I got to the dealership, they had me wait longer than I thought, I was given the run around and I was getting skipped over. Like okay, as if it's not a big deal that the car that I just bought legit stopped accelerating in the freeway.. thanks guys. Anyway, I had to even ask for a loaner cause I had to get to work and wasn't offered one upfront. Maybe service would be different if I looked more important? I'm just a girl I guess?? Bad customer service tbh. A day later, the diagnosis update is that the battery/generator in the car was ACTUALLY faulty after test driving a few times and they don't have one in stock so they have to order it in Germany or whatever.. I am just wondering how the freak this car passed to be sold to customers. I got incredibly so unlucky and have had such a BAD EXPERIENCE. This just makes me really sad and I'm hoping for a better outcome once the car gets fixed. I may or may not update this review but such a disappointing experience. I also hoped I was treated a bit better and people here were more honest with customers. Anyone reading this, don't listen to these sales people about the car being okay to drive even with the lights going off.. you can lose your life over these things. Just here now hoping for a better outcome. read more

Natalie Lucido is extremely responsive and takes care of my car every time i need help. I recommend her to anyone who needs assistance with their AUDI automobile. FJ Audi does an excellent job! read more

Naeil handled all my service needs--great service! The whole service team are great. Mr. Popo read more

David Derebenskiy is hands down one of the biggest reasons we've stayed loyal to Audi. His level of attentiveness is rare, he's incredibly responsive, proactive, and genuinely cares about making the entire service experience seamless. There are times I've honestly wondered if he's available 24/7 because no matter when I reach out, he's quick to respond and already a step ahead. Every service appointment has been handled with precision and consistency. Our car is always ready on time, everything is clearly communicated, and there are never any surprises. He makes what could be an inconvenient process feel easy and well managed. I've shared praise for David before, and it still holds true, he's reliable, detail oriented, and someone you trust immediately. Audi is lucky to have him, and as a customer, it makes all the difference. read more

Audi Fletcher Jones is my go to dealer for servicing my Audi! David Derebenskiy has been my service advisor for nearly 3 years now and gives me top notch service each and every time, without fail. He is awesome at giving me regular updates during the entire process and is professional and accommodating in every way! read more

I always have the best experience at Audi Fletcher Jones. Everything is consistently smooth and well organized, which I really appreciate! I also want to give a shoutout to David, my service advisor. He is always so kind, communicative, and attentive. He makes me feel comfortable and well taken care of every time I'm there :) read more

I've worked with a lot of service advisors over the years, and David Derebenskiy at Audi Fletcher Jones is hands down the best I've experienced. From the moment you arrive, David makes the entire process seamless and stress-free. He's extremely knowledgeable, communicates clearly, and always takes the time to explain what's going on without ever making you feel rushed or upsold. That level of transparency is rare. What really sets David apart is his attention to detail and follow-through. He keeps you updated throughout the process, makes sure timelines are accurate, and genuinely cares that everything is done right the first time. You can tell he takes pride in his work and values his clients. It's not often you actually look forward to dealing with car service, but knowing David is handling it gives me total confidence every time. If you're going to Audi Fletcher Jones, ask for David--you won't regret it. read more

Absolute sham of a car dealership. We expressed interest in a car they had in stock. We said we would like to drive the 300 miles to come see it. Then, oops, we were told, it wasn't really available yet. It had to be inspected again. OK, call us when it's ready and we will come down. We were told when it was ready, so we put in an application online, drove down, secured our financing and even added it to our insurance! The next email we got was that the car had been sold. The car we applied for, the car we drove down 300 miles for. Each time we spoke to Audi Fletcher Jones, we spoke to someone different. And each time we were under the impression that we were dealing with a reputable dealership with integrity. When we finally got Yacine ( the last person that we were passed on to) on the phone, he blamed the debacle on his sales manager. He said it was sold Friday after we put the application in for the car on Thursday. What is the point of putting in the application if it does nothing to secure the car? He took no accountability or responsibility for the way he dealt with us. We would never recommend this dealership to anyone, ever. read more

Randy was very professional and provided a good explanation and information about the process and the car I was planning to buy and Garrett the manager was very knowledgeable and helpful to get my deal . I recommend the sales person and the manager if you looking to buy any Audi . flesher jones and Randy and Garret are the team. read more

Randy Dastyck and Garrett Poole were awesome, patient and extremely friendly. Randy knew what he was saying about the vehicle made the process easy . We were in and out . I highly recommend him and the dealer bought a new Q3 read more

I love my car, but it wouldn't be the same without my service advisor, Naeil. It's not a secret that service on newer cars can be a pain in the neck and wallet, but he always responds right away, answers my questions, and helps make things manageable for me. Good sense of humor and no run-around mumbo jumbo. Naeil is my guy. read more

Faisal was great to work with and made the process smooth and efficient. Highly recommended his dealer.

I have never felt the need to write a review for a company before, but this experience earned it. I came into Audi Fletcher Jones Costa Mesa and spent about $100,000 on a vehicle. The in person buying process itself was fine, about a 7 out of 10. After about five hours at the dealership, then completing the purchase at the end of the day, I was handed a cheap aftermarket plastic key that $15. It did not even include the actual metal emergency key. When I asked where the OEM key was that the car is supposed to come with, the sales associate shrugged and showed zero concern or effort to resolve it. The following week, I contacted the sales department explaining that I had just purchased a very expensive car and was given a knockoff key instead of the proper OEM key. I was told someone would follow up. No one ever did. Over the next several weeks, I called several times and sent several emails to different associates at the dealership. I never received a straight answer, a timeline, or any accountability. I was effectively ignored. Spending this amount of money should come with basic professionalism and follow through. Instead, I experienced indifference and extremely poor post sale customer service. In person buying experience: 7/10 Customer service after the sale: 0/10 There were other negative issues during the process that I am choosing not to include here, but based on this experience alone, I would not recommend this dealership. read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

I had the opportunity to renew my lease with a new vehicle and was reminded by working with Litsy as to how wonderful the brand of really is. From the start, Litsy was professional, kind, and understanding of my needs as a customer. Her efficiency and smooth operation in all aspects of the transaction. made the experience a sincere pleasure. The overall experience I had in working with Litsy was exemplary of the brand that has been near and dear to me since childhood. I will likely stay with the AUDI family so long as I can and very much appreciate the experience that I had over the weekend with the leasing process. read more

I've had a great experience with Audi Fletcher Jones, especially thanks to my service advisor Andrey. He has been my advisor for about the past year and has always been helpful, professional, and easy to communicate with. Recently, my fuel door got stuck and Andrey made sure the issue was looked at and handled properly. I really appreciate the care and attention he puts into making sure everything is taken care of. read more

The Audi cars weren't inside but they were outside. They were very clean not messy because they are nice German cars. read more

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Hayden went above and beyond per the usual. I showed up without a rental car reservation because my cars transmission went bad. Hayden not only ensured all correct parts were ordered. Hayden provided me with a rental car when I had previously been told one was not available. I continue to use Mr. Denman because of his commitment to customer service, his willing to go the extra mile, and being not only thorough but communicative throughout the repair process. read more

This review relates to the Service Team. The service team here is amazing. David is my service advisor and has been one of the best service advisors I've ever worked with. The service team here is is thorough, communicates well and always takes great care of me. I have nothing but pleasant things to say. read more

Horrible service department. Had a bad experience. Wanted to get check engine light(which shouldn't happen in 38.000 miles) fixed so I could return my lease. They messed my air conditioning as it was working before I took it to them. They also are very slow in detecting any issues with the car. They tried to convince me to get another Audi - and they would waive the cost but I refused . Before this I have had an Audi for 6 yrs. But now they really put me off any Audi. read more

Great experience from start to finish over here. I was set on purchasing a new 2026 Audi A3 in black, but after meeting with Carl Alford III, changed my mind and purchased a gorgeous A3 in Manhattan Gray with a color kit Fletcher Jones had. Carl took me to test drive the new 2026 Q3, which was a very close second. When it came to purchasing they gave us a fair price for trade-in and expedited the buying process. Carl also showed me so many things I didn't know about my previous A3 and spent time to explain and customize it to my preference. We left another Audi dealer to come back and buy with Carl who definitely won our business. Highly recommend! read more

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I had a great experience at Audi Fletcher Jones, especially with David from the service department. He was professional, attentive, and kept me informed throughout the entire process. Everything was handled smoothly and on time, and I really appreciated the clear communication and honesty. It's not always easy to find someone you can trust with your car, but David made the whole experience stress-free. I would definitely recommend both him and the service team at Audi Fletcher Jones. Thank you, David, for the excellent service! read more