I have been coming to this Pep Boys for sometime well over 15 years, and have encountered different service reps some good and some not so good and overall the service has been pretty decent. Most recently, I got my car serviced and cannot say I was to happy however, the Service Manager Edgar stepped up and took care of the situation and Randy the mechanic got my car running great. Thank you both! Robert V. read more

I just want to give a shout out to all the men who worked with me twice in April. They work so hard and they deserve recognition both times I visited. I I could only afford two pairs of tires so they advised me to get a cheaper one that way I was able to get another two new tires. Just for comparison and your tire is 400 each I was able to get away with 140 each plus the cost of installation. They actually transferred the tires from somewhere else just for me thank you Pep Boys! five stars. I wish I had a photo of car tires after they replaced them, but I forgot and already returned that Lease car. read more

Pep Boys - Old and bold tires before coming in. - Auto Repair Near Me - Costa Mesa, California

Huge shoutout to Pep Boys and manager Edgar & Technician Roberto. I called around 5 PM to ask if they could check my Lexus rear brakes, and they got me in right away. They quickly diagnosed the issue (rotors and brake pads), gave a very reasonable estimate, and had everything fixed in about an hour and a half. Super impressed with the speed, honesty, and great customer service. Highly recommend! read more

Pep Boys - Auto Repair Near Me - Costa Mesa, California

This location services ICE vehicles. When we asked the owner if he was aware, he cussed us out.

Came in today for an oil change. service was quick and friendly clerk. they even offered me a coupon for the service and applied on the bill same day. great price and value! read more

Poor customer service. Poor communication. Poorly trained staff. Definitely going anywhere but here.

I called and made an appointment for flat tire repair by telling the model of the car (Tesla Model Y). The person quoted me $25. When I arrived on time, a person at the repair counter told me it would be $75 because it is an EV. $25 is for ICE cars, but they charge $50 more for the EVs, he said. I complained that I received a quote after telling my model, but he told me the person who made the appointment might have been a customer service person. And he didn't honor the price. I ended up bringing my car to American Tire Depot, which repaired the flat tire as part of their policy. It must be a blessing in disguise: https://www.americantiredepot.com/car-services/flat-repair read more

Pep Boys - Gave me a $25 quote knowing it is the EV - Auto Repair Near Me - Costa Mesa, California

How in the world does the price for an Uber inspection go from $20 to $40 bucks in one year. What an absolute scam

I have been coming to Pep Boys for a few years now but at a different location in OC. I have their credit card and have been a returning customer and will no longer be coming here again. I purchased four sets of tires in the last year and had unfortunately some nails and incidents where I had to replace two of them a few months ago. I always have purchased the tire warranty premium which includes free tire rotation every 6mo or so, so I went to this location to get the tire rotation done. When I got checked in, the first thing they asked me is if I got the work done at this location and I said no to which they did not seem pleased about it. After an hour an a half of waiting, I get a message from them saying I need to get two new tires and a wheel alignment. When I called to ask for more details, the person I spoke to explained that they couldn't pull my records for the tire warranty I have because my store closed, which WAS A LIE (I called both locations I've been to before deciding to come to this location for convenience) Will never go back to any Pep Boys because this location was DISHONEST and I have no trust in any of the other locations now. I hate leaving bad reviews, but if this saves someone else from being scammed then it's worth it. DO NOT GO HERE. read more

Bro said: $60 labor for an oil change and gave me the *insert shrug emoji*.... I tell ya back in my day, long time ago... mid 2025 or so, I remember when labor for pulling a screw and twisting a filter was about $20-30 read more

Have had good experiences at other Pep Boys locations. Have had my car here for 6 days and they haven't even touched it. Finally got it towed to another location. Embarrassing, unprofessional, and untrustworthy. read more

This morning my car overheated due to a coolant leak on my way to an appointment. I brought the vehicle to Pep Boys on Bristol Street for repair. Unfortunately, the individual at the service desk was exceptionally unfriendly and rude, to the point where I decided to have my car towed to another auto repair shop instead of leaving it with Pep Boys. My family and I have been loyal Pep Boys customers for over thirty years, and we have always found the personnel to be friendly and attentive. While we have noticed a subtle decline in service attitude over the past couple of years, today's experience was truly shocking and unacceptable. As a result of this incident, we will no longer be using Pep Boys for any of our automotive service needs. read more

I had a flat tire during my trip and found this Pep Boys location on Yelp. The team was incredibly professional, efficient, and friendly. They quickly diagnosed the issue, explained everything clearly, and got me back on the road fast. The shop looked clean and well-organized too. Truly excellent service when I needed help the most--highly recommended! read more

Pep Boys - Auto Repair Near Me - Costa Mesa, California

Avoid this place at all costs. I took my BMW here to service the engine. A week after they charged me 900 bucks and "fixed" my car, the thing won't start. They refused to acknowledge that they did something wrong and aren't paying to fix the issue. read more

Went there and had a diagnostics done on my truck. Turns out it needed new ignition coils and new spark plugs. They quoted me $1,700. They told me it could cost more if any of the plugs broke during removal. Told me $200 and hour for labor, but said theyll charge me $100 and hour for each plug. Thats $800 right there. Also told me it would take a few days and to drop my truck off Monday. I left, went out and bought the parts and had a friend of my girlfriend who is a mechanic do it, a certified mechanic, for $450. Job was done in 2 1/2 hours. Truck runs like a dream now. This will be red my last visit to a Pep Boys read more

The negative reviews are accurate regarding tire repairs. Do yourself a favor and go across the street.

Everyone working here was super nice and helpful. I thought I would need four new tires but they let me know I only needed two and went through several options with me. This was an emergency but they squeezed me in and I was out in an hour and a half with two new tires and an alert that my brakes were squeaking. The next day I tried to stop suddenly and I heard a clunk! I immediately called Pep Boys and they again said to come on in. They even found me a coupon! They always send a picture of what they found so you can rest assured that you were not being ripped off! I absolutely trust them! The only thing I wish is that they had more comfortable chairs in their lobby. Lol. read more

I just wanted to share that I had a GREAT experience at the Pep Boys located on Bristol in Costa Mesa. Jose got me checked me in and gave me an ETA. They sent me a copy of the examination that they did, I gave the approval for the work and they completed the job an hour early. I just want to add that my brakes sounded like grinding metal before and I was sure that they were going to tell me I had to replace rotors as well, but they were honest and did not try to take advantage, that is huge for me. Thank you to the team that did me right over there today. read more

Customer service is abysmal and completely unprofessional. Their work is sub par even for a pep boys. Techs standing around doing nothing in the lobby while cars sit on lifts. Quoted double nearby shops for a basic front wheel alignment. Take your business elsewhere. read more

Recently I came back to Pep Boys as my mechanic. I had used them many times before then I got a new mechanic that would work on my car charge me and still have the same problem. Honestly Pep Boys has fixed the issue with a guarantee, and warranty. I am very happy with the work they do and I leave with my car working great. Its better to trust what's always worked in the past like Pep Boys. read more

Very unprofessional!!!! Safety HAZARD‼ I went in to get my car fixed and told me that the Mai. Issue was fixed but there is still a minor issue but since I needed the car they told me it was safe to drive after getting the main issue fixed but the literally the day of driving/when I picked up my car my car started sputtering and stopped in the middle of the road later eventually having it to be towed! Absolutely ridiculous and more so dangerous and when I called then they told me they don't know what's wrong like what then why work there. I'm more absent that they put my life at risk saying the car is ready to go and I even asked them multiple times that yup it's good to go. Terrible service unreliable people and such a shitty and unfortunate experience. Please avoid this place!!!! Also hella expensive!!!! read more

Stopped by a few auto repair businesses as my car's engine was making a strange noise, and Thomas (brown hair + tattoos) at the front desk of this Pep Boys location was the ONLY one who came out to try to help us from the ones I stopped at in the area. He came outside and checked our oil level to make sure it was alright and (it was), and gave us some advice- the only one to do so. Thank you Thomas for being kind and offering us some help when the other auto places wouldn't. We appreciate it! read more

usually don't leave bad reviews for businesses because I don't want to hurt them, but the service at Pep Boys was extremely disappointing. I took my Mercedes there for an alignment, and they supposedly performed the service. However, after getting new tires and returning for another alignment, they took three hours to complete the job. Two weeks later, I took my car to Mercedes for service, and they informed me that my alignment was completely off--essentially, it had never been done properly. By that time, my brand-new rear tires had already worn down by 50% on edge due to the bad alignment. When I explained the situation to the team at Pep Boys, they refused to take responsibility and suggested I try using my Costco tire warranty instead. I then went to Costco, only to be told that misalignment is not covered under warranty, and my tires were a special order with no replacement option. Frustrated, I returned to Pep Boys, explained everything again, and they still refused to do anything to fix the issue. Now, I'm left with severely worn tires that should have lasted much longer--all because of the poor alignment service Pep Boys provided. Their lack of accountability and customer service is unacceptable. I do not recommend taking your car here for any alignment work. read more

Always reliable, always smooth! Thomas helped me out today and made the whole experience quick and easy. Pep Boys never disappoints - thanks for the great service! read more

Just wanted to give Thomas a big thing. I have not had work done yet, but when my van broke down over at South Coast Plaza and I was able to crawl my way over to Pep Boys, Thomas was very attentive and helpful even though they were closing in a half an hour and pulling down all the garage bay doors. I hope they're able to help me tomorrow morning, but regardless of whether or not they can, I was very impressed with the service that I already received. read more

Scheduled a appointment for 1:30 and didn't start working on it till 4 poor customer service just go somewhere else

The service here is terrible, the system is a complete mess, and their ability to actually fix a car is absolutely the worst.

Very upset with pep boys. They charged me $2,500 a while ago to "fix" some things that would help my car stop vibrating back and forth at stop lights. Even after paying this, my car was not fixed and still did the same thing (they kept my car for 5 days too and did not reimburse for any Ubers as I was without a car for so many days). I took it to the mechanic today and he told me all they needed to do was do the spark plugs which is a minimal price compared to what they charged me. Mechanic told me that the stuff they fixed was not even related and didn't even need fixing. Pep boys are scammers and stole my money as far as I'm concerned. read more

Rude and unempathetic towards the time they wasted of mine. I had an appointment for an oil change and possible oil pan replacement for an oil leak. When I arrived, I was told the oil leak diagnosis would take about 2 hours (even though I arrived on time at my scheduled appointment). I waited around for nearly 4 hours and the two times I asked for a status update, they did not want to give me a time when they would even begin the diagnosis, as they are "still busy with other vehicles", so I made the decision to leave (and I felt a strong vibe from the person who assisted me, that he was glad of that). Right from the start, their tone seemed very reluctant to do any of the work I needed. I should have read these reviews first. read more

At this specific Costa Mesa location, I paid for front brake pads and front rotors. I also paid for rear brake pads (and not technically the rear rotors because they were not needed). This place is unethical. The warranty for my brake pads and rotors are 24K miles. After only 18.811 miles exactly (wayyy under 24K) I got two inspections at two auto centers to ensure accuracy and BOTH locations said I had to replace everything I had done at this location. I called the Costa Mesa location to let them know and they said come back in and I said no, I live in LA. They said I can go to a location in LA but didn't bother to upload my invoice or email it to me so I could go to another location. When I got to the LA location I had to call Costa Mesa all over again and have my invoice emailed to me since they didn't upload my invoice or records for the other Pep Boys locations to see. Because the front brake pads and front rotors were not good, the front rotors already had grooves on them and I had to get them replaced. I would have had to pay out of pocket but the manager at the LA location called his manager and got them approved to change them under warranty for me. Then my new rear brake pads from Costa Mesa were already in the RED ZONE and 2 mm after only 18,881 miles so LA fixed them under warranty. However, those faulty rear brake pads Costa Mesa installed caused me to have to pay almost $600 for the rear rotors to be replaced to get to the rear brake pads which were not my fault. There is not way Costa Mesa gave me the new rear brake pads I paid for. They were done. Don't go to this Costa Mesa location. I see why they have incredibly bad reviews and a low number of stars read more

I came in for a fairly urgent issue and they were able to squeeze me in and help me out. They did a great and quick job and went above and beyond to help me when they didn't have to. read more

Made an appointment to get my '67 Nova aligned. Even brought the factory specs with me to show them. The mechanic said he needs shims to do the alignment and I showed him where to adjust the castor and camber....there are no shims needed for this. Then he told me they couldn't do it which is a total lie and the manager just agreed with him. More like he didn't want to do it. Total waste of my day read more

In all honesty, I cannot understand the low ratings that this place gets. My review will be specifically about the service center, as I've been here numerous times, and cannot believe I have yet to review it on Yelp. I love coming here and getting my oil changed. They are fast, friendly, and under promise and over deliver. And I like that about a business. One thing I highly recommend is that you get the lifetime alignment for your car after your second alignment you've already more than paid for the charge for the alignment. One thing I like about this place is that the counter people are very friendly and don't make you feel stupid if you don't know something. I have been to this particular service center at least a dozen times, and have never had a bad experience never had a problem with any of the work they have done and always felt like I got a bargain every time I came here. One thing you should note, is always check for a coupon before you go in as they always have either a percentage off or a dollar amount off most types of common services. The bottom line? If your regular mechanic isn't available to perform services, definitely go hit up this place. Be sure to make a reservation first online. You will be glad you did! read more

Pep Boys - Auto Repair Near Me - Costa Mesa, California

I do NOT recommend this Pep Boys & I will tell you why. This Auto Repair shop has a parking lot as big as Costco... yet if you park your car there and do not go into Pep Boys. They will call the Towing company to pick up your car. I'm not sure why they didn't alert me of this as soon as I got out of my car but it spoke to me that if they aren't getting business. They will call someone to take their car and charge them $700 to take it while they await for work. Lack of customers and lack of Service!!! read more

I just walked into this place and they wouldn't even help me to change the car battery and they aren't even closed yet but yet they have all the garages Closed. They are supposed to be closed at 7 pm! terrible customer service!! read more

Pep Boys - I got here at 6:30pm and it's 6:41pm, they don't close till 7pm - Auto Repair Near Me - Costa Mesa, California

First off let me tell you this shop is jumping. They are busy and still accommodated me with my tire bulge emergency. They located tires and have my car back same day. Our lives are crazy busy and in Cali the car is definitely a necessity. So big "THANK YOU "to all guys at the shop. Especially Bryan,Vin and Dan my life savers. read more

Called at 10am and asked if I could make an appt. I asked for next available appt. They mentioned they could do 1pm and that it would take 1hour to an hour a half. I get there at 1 and he tells me that a lot of cars came in. That it would now take them 4 hours and I had to drop off my car. Yeah let me just drop off my car when I have my kid and his car seat with me. What the heck is the point of making an appt if they're not going to honor it? It's ridiculous. It's very simple. Don't take any cars in if you have appts. Go somewhere else and save yourself the hassle. I will never be back. read more

. These guys are nice and professional and I'm So glad they're close by , and if I have any thing wrong with my car I can count on them to see what's going on read more

service was decent. Rates were fare. Front counters attention to detail and Dan's communication skills were sub par so I requested twice to talk a manager and I got the "bye Felicia" hand and then his back and then Dan walked away ... maybe he's having a bad day ? I had my work van towed here on Saturday 3rd shout out to Tony the tow truck man from Hayden's tow. Since Covid rates for decide everywhere has shot up even at Mexican tire replace shops. Interestingly enough most of these tire shops are closed on Sundays and even some franchise stores. Call in advance regardless of what their internet posting indicates. This tip brought to you by Tony the tow man. Aside from that things look slow on a Saturday so i recommend dropping off car and coming back at close of day. There are eateries next door as well as fine restaurants. My fav next door is habana. Been going there for 16 years now. Repaired my front left tire on my Chrysler town and country and I paid less then $130. I thought in todays market it was very far and I was there for about two hours. I don't mind returning here now that I know it's best to drop off car and pick up at end of shift. read more

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A worker at the front office what is very rude when I came to pick up my car. I arrived and told the front desk guy that I was there to pick up my car and he told me it was going to be 10 to 15 more minutes so I sat at the waiting room. When 15 minutes past, I asked for status of my car "do you want me to have the car just pulled out with all the parts loose"? I was taken back by his rude response and asked about what parts. He told me they had take some parts off to inspect the car. It was a reasonable excuse but there was no reason to give a customer attitude because I just asked about my car This is the last time I go to this Pep Boys and do not recommend this place to anyone! read more