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    Freeway Honda

    3.2 (841 reviews)
    Open • 8:30 am - 9:00 pm

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    Buyer Beware of Freeway Honda--Sales and Service

    BUYER BEWARE: Unresolved Financial Dispute & Severe Service Failures I purchased a 2026 Honda Accord Hybrid Touring with pre-paid accessories from Freeway Honda (Santa Ana, CA) for over $45,000 (June 2026). Two months after taking delivery, the dealership is still holding hundreds of dollars of my money and refusing to issue a refund check to me, despite written email communication admitting the funds reside in their accounts. Both the General Manager and Finance Manager have attempted to justify withholding these funds using incorrect information. In my opinion, this constitutes a clear deceptive business practice and a breach of contract. Because the dealership refused to honor a written Final Demand letter, I have officially initiated complaints with the following regulatory bodies to investigate their financial and operational practices: * California Department of Motor Vehicles (DMV) Investigations Division (regarding dealership licensing and contract compliance) * California Department of Insurance (regarding the handling of the Extended Honda Care Policy, an insurance product) * The California Office of the Attorney General (to investigate compliance with consumer protection laws, business practices, and sales tactics) * Adult Protective Services (requesting a formal investigation into potential financial elder abuse of a senior citizen under California law) * The Orange County District Attorney (Beyond the unresolved financial dispute, investigate any financial irregularities and business practices) Other Issues I Experienced: * Key Fob Failure: On delivery day, I discovered one of the two provided key fobs was inoperable. The service department realized I had been handed a key fob for an entirely different vehicle type. It required two separate visits, six weeks and hours of my time just to get a functioning second key programmed. * Missing Manual & Accusations: The dealership failed to provide the standard consumer vehicle service manual at delivery. When I requested it, the salesperson essentially accused me of lying, claiming I might have put it in my personal backpack. It took several attempts for them to provide the missing manual. * Unfinished Work: The discourteous service department staff and technicians flatly refused to complete the installation of all the accessories as were explicitly prearranged and specifically agreed to and paid for at the time of purchase, and were physically in the service department a few days before my appointment. This was verified by phone and email prior to my installation appointment. I am allowing these state and corporate regulatory agencies and other organizations to conduct their independent investigations into Freeway Honda's contract pricing and business conduct. If you value your time, your money, and ethical business treatment, take your business elsewhere for sales and service.

    Information shown on sticker on door jamb
    Chalee T.

    1145 am, Saturday, November 29, 2025 I did my homework and found a trunk mat for my Civic. I drove down to Freeway Honda (Santa Ana Honda) off the 55 freeway and Edinger. The customer parking is in the northern portion of the lot. I found a few spots, not many, to park and head to the parts department. Parts and service are separate from the show room. I interacted with the parts employee. He was dressed more casually (a black Honda hoodie) than the Honda techs (blue mechanic uniform) standing around near the service lane. We had a discussion about touch up paint and the color and color code of my car. I erroneously looked up the color on Google which gave me an incorrect color code. Solar Reflection Silver Metallic is code NH932M. TIP: do not believe everything you read on Google. Use your VIN to order the correct parts for your car. The advisor suggested to photograph the jamb of the car that has a sticker containing the VIN and paint color. Paint pens are $20 (clear coat pen not included). $110 out the door, inclusive of the 25% off MSRP ($135). I paid the cashier and took my over sized plastic mat to the car. I popped the boot and cleared the shopping bags. As expected, it fit like a glove. I put everything back in the trunk and departed. I was expecting more of a rubberized material and heavier (my 2012 all season mats were more rubbery). This was more plasticky hence the lighter weight.

    2026 Honda CRV Sport Touring

    I thought I had my heart set on a new RAV 4 . I hadn't been seriously considering the crv hybrid because I really wanted a spare tire. I went and sat inside a RAV 4 at a local Toyota dealer. I hated the cheapness of the interior and lack of climate control knobs (theirs is all embedded in the infotainment system). I did a lot of research and kept coming back to the CRV. One day I decided to go see one. I loved the interior and how it looked. What a beautiful vehicle! So I decided to test drive one. Bernie was my sales person. I highly recommend him! He's amazing and a very nice guy. Anyway, the car drove like a dream! I've owned a couple Mercedes, a Lexus sports car and most recently a Subaru. The CRV beat them all hands down! But I still thought I didn't give the RAV 4 a chance. So I went and drove the SE, not even a trim I wanted because I hated the idea of a camera watching me drive. Conveniently they had that feature disabled. Likely knowing that I wasn't the only person who disliked that feature. Anyway, again I couldn't get over the cheap feel of the vehicle. Even the doors felt cheap. I hated it. So LSS, my mind was made up. A couple days later I went back to Freeway Honda and picked up my 26 CRV Sport Touring. I now have about 900 miles on it and am still just as in love! I want this car to last into my retirement. I'm in my 50's. I feel that I got a great price and it was all low pressure. When I went back everything had been negotiated so I was only there about 2 hours. It was a painless process. I wasn't even considering a Hyundai or KIA. Long term I don't trust the reliability plus they all have the CC integrated into the infotainment system. So if you're on the fence. I highly recommend you seriously consider the CRV hybrid. The ST trim is very quiet due to the extra acoustics they put in the top trim. So far I'm averaging 40 mpg combined city/hwy. I did have to kind of relearn how to drive as I was always a lead foot. But it was quite easy and there are a lot of FB groups and YouTube videos with tips. Go see Bernie! I'd also like to give a shout out to Randy in the finance department. He's a great guy also. I'm bummed I didn't receive my survey because it'd be all 10's. If Honda sees this please send me one. Thank You Freeway Honda!

    Sharon H.

    This review is long overdue and is for Theresa Hillstead, my service advisor. I think I've been coming here for a good 2 to 3 months due to faulty issues that my 2024 has. When I first called, she answered the phone and she has the most pleasant and calming tone. Just the sweetest lady. She is patient, listens well, and wants to make sure she understands the issue to ensure they get it resolved Honda is lucky to have her. If you need an awesome service advisor, ask for Theresa, you will not be disappointed.

    2026 Honda Pilot 0 miles
    Karla M.

    I gave A five star Because of Amir he is Amazing if you guys need a car and you guys have been turned down by other dealers and sales personnel Amir is you guy... Go to freeway Honda and ask for Amir he will make sure you are taken care of and he listens to your needs and wants he gives you options and he is a very professional person he has helped our family get our cars from my husband my sister in law my cousin and us again this will be our second car we get and through this journey he has been there his family now!! From our Family to you Amir thank you for always helping Us keep up the great Work and thank you for helping us and our community

    2006 Honda Accord

    My 2006 Honda Accord was serviced at Freeway Honda on 1/14/26. It needed a battery, an alternator, and front and rear head gaskets. As I've had this car for over 20 years (334,500 miles), making the decision to have the service completed, due to the car's durability, reliability, and comfort driving around town and the annual cross-country trips too was an easy decision. I'd like to publicly acknowledge Mathew Waddington, service writer, for his professionalism and attention to my car. He was able to work with my budget. Thank you, Mathew!

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    Thank you for making it right for me, John Beyer and Erick took great care of me and my vehicle, fast response. Thank you again

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    7 months ago

    Took 2023 Honday odyssey for service! Turns out they didn't add coolant. Radiator was completely empty! Horrible service!

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    Page 1 of 22

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    Review Highlights - Freeway Honda

    “Amir Fatanat is absolutely, 100% honest and gave us the deal we wanted and delivered what I asked over the phone.”

    Mentioned in 23 reviews

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    Freeway Honda - car_dealers - Updated October 2026

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