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    Freeway Honda

    3.2 (841 reviews)
    Closed • 8:30 am - 9:00 pm

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    Buyer Beware of Freeway Honda--Sales and Service

    BUYER BEWARE: Unresolved Financial Dispute & Severe Service Failures I purchased a 2026 Honda Accord Hybrid Touring with pre-paid accessories from Freeway Honda (Santa Ana, CA) for over $45,000 (June 2026). Two months after taking delivery, the dealership is still holding hundreds of dollars of my money and refusing to issue a refund check to me, despite written email communication admitting the funds reside in their accounts. Both the General Manager and Finance Manager have attempted to justify withholding these funds using incorrect information. In my opinion, this constitutes a clear deceptive business practice and a breach of contract. Because the dealership refused to honor a written Final Demand letter, I have officially initiated complaints with the following regulatory bodies to investigate their financial and operational practices: * California Department of Motor Vehicles (DMV) Investigations Division (regarding dealership licensing and contract compliance) * California Department of Insurance (regarding the handling of the Extended Honda Care Policy, an insurance product) * The California Office of the Attorney General (to investigate compliance with consumer protection laws, business practices, and sales tactics) * Adult Protective Services (requesting a formal investigation into potential financial elder abuse of a senior citizen under California law) * The Orange County District Attorney (Beyond the unresolved financial dispute, investigate any financial irregularities and business practices) Other Issues I Experienced: * Key Fob Failure: On delivery day, I discovered one of the two provided key fobs was inoperable. The service department realized I had been handed a key fob for an entirely different vehicle type. It required two separate visits, six weeks and hours of my time just to get a functioning second key programmed. * Missing Manual & Accusations: The dealership failed to provide the standard consumer vehicle service manual at delivery. When I requested it, the salesperson essentially accused me of lying, claiming I might have put it in my personal backpack. It took several attempts for them to provide the missing manual. * Unfinished Work: The discourteous service department staff and technicians flatly refused to complete the installation of all the accessories as were explicitly prearranged and specifically agreed to and paid for at the time of purchase, and were physically in the service department a few days before my appointment. This was verified by phone and email prior to my installation appointment. I am allowing these state and corporate regulatory agencies and other organizations to conduct their independent investigations into Freeway Honda's contract pricing and business conduct. If you value your time, your money, and ethical business treatment, take your business elsewhere for sales and service.

    Information shown on sticker on door jamb
    Chalee T.

    1145 am, Saturday, November 29, 2025 I did my homework and found a trunk mat for my Civic. I drove down to Freeway Honda (Santa Ana Honda) off the 55 freeway and Edinger. The customer parking is in the northern portion of the lot. I found a few spots, not many, to park and head to the parts department. Parts and service are separate from the show room. I interacted with the parts employee. He was dressed more casually (a black Honda hoodie) than the Honda techs (blue mechanic uniform) standing around near the service lane. We had a discussion about touch up paint and the color and color code of my car. I erroneously looked up the color on Google which gave me an incorrect color code. Solar Reflection Silver Metallic is code NH932M. TIP: do not believe everything you read on Google. Use your VIN to order the correct parts for your car. The advisor suggested to photograph the jamb of the car that has a sticker containing the VIN and paint color. Paint pens are $20 (clear coat pen not included). $110 out the door, inclusive of the 25% off MSRP ($135). I paid the cashier and took my over sized plastic mat to the car. I popped the boot and cleared the shopping bags. As expected, it fit like a glove. I put everything back in the trunk and departed. I was expecting more of a rubberized material and heavier (my 2012 all season mats were more rubbery). This was more plasticky hence the lighter weight.

    2026 Honda CRV Sport Touring

    I thought I had my heart set on a new RAV 4 . I hadn't been seriously considering the crv hybrid because I really wanted a spare tire. I went and sat inside a RAV 4 at a local Toyota dealer. I hated the cheapness of the interior and lack of climate control knobs (theirs is all embedded in the infotainment system). I did a lot of research and kept coming back to the CRV. One day I decided to go see one. I loved the interior and how it looked. What a beautiful vehicle! So I decided to test drive one. Bernie was my sales person. I highly recommend him! He's amazing and a very nice guy. Anyway, the car drove like a dream! I've owned a couple Mercedes, a Lexus sports car and most recently a Subaru. The CRV beat them all hands down! But I still thought I didn't give the RAV 4 a chance. So I went and drove the SE, not even a trim I wanted because I hated the idea of a camera watching me drive. Conveniently they had that feature disabled. Likely knowing that I wasn't the only person who disliked that feature. Anyway, again I couldn't get over the cheap feel of the vehicle. Even the doors felt cheap. I hated it. So LSS, my mind was made up. A couple days later I went back to Freeway Honda and picked up my 26 CRV Sport Touring. I now have about 900 miles on it and am still just as in love! I want this car to last into my retirement. I'm in my 50's. I feel that I got a great price and it was all low pressure. When I went back everything had been negotiated so I was only there about 2 hours. It was a painless process. I wasn't even considering a Hyundai or KIA. Long term I don't trust the reliability plus they all have the CC integrated into the infotainment system. So if you're on the fence. I highly recommend you seriously consider the CRV hybrid. The ST trim is very quiet due to the extra acoustics they put in the top trim. So far I'm averaging 40 mpg combined city/hwy. I did have to kind of relearn how to drive as I was always a lead foot. But it was quite easy and there are a lot of FB groups and YouTube videos with tips. Go see Bernie! I'd also like to give a shout out to Randy in the finance department. He's a great guy also. I'm bummed I didn't receive my survey because it'd be all 10's. If Honda sees this please send me one. Thank You Freeway Honda!

    Sharon H.

    This review is long overdue and is for Theresa Hillstead, my service advisor. I think I've been coming here for a good 2 to 3 months due to faulty issues that my 2024 has. When I first called, she answered the phone and she has the most pleasant and calming tone. Just the sweetest lady. She is patient, listens well, and wants to make sure she understands the issue to ensure they get it resolved Honda is lucky to have her. If you need an awesome service advisor, ask for Theresa, you will not be disappointed.

    2026 Honda Pilot 0 miles
    Karla M.

    I gave A five star Because of Amir he is Amazing if you guys need a car and you guys have been turned down by other dealers and sales personnel Amir is you guy... Go to freeway Honda and ask for Amir he will make sure you are taken care of and he listens to your needs and wants he gives you options and he is a very professional person he has helped our family get our cars from my husband my sister in law my cousin and us again this will be our second car we get and through this journey he has been there his family now!! From our Family to you Amir thank you for always helping Us keep up the great Work and thank you for helping us and our community

    2006 Honda Accord

    My 2006 Honda Accord was serviced at Freeway Honda on 1/14/26. It needed a battery, an alternator, and front and rear head gaskets. As I've had this car for over 20 years (334,500 miles), making the decision to have the service completed, due to the car's durability, reliability, and comfort driving around town and the annual cross-country trips too was an easy decision. I'd like to publicly acknowledge Mathew Waddington, service writer, for his professionalism and attention to my car. He was able to work with my budget. Thank you, Mathew!

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    Thank you for making it right for me, John Beyer and Erick took great care of me and my vehicle, fast response. Thank you again

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    7 months ago

    Took 2023 Honday odyssey for service! Turns out they didn't add coolant. Radiator was completely empty! Horrible service!

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    Page 1 of 22

    Freeway Honda Reviews in Other Languages

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    Review Highlights - Freeway Honda

    “Amir Fatanat is absolutely, 100% honest and gave us the deal we wanted and delivered what I asked over the phone.”

    Mentioned in 23 reviews

    Read more highlights

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    Tustin Toyota - Toyota Sienna 2025

    Tustin Toyota

    (3.5k reviews)

    We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish,…read morethe process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid!

    Extremely disappointed with my experience at Tustin Toyota. DO NOT go to Tustin Toyota if you don't…read morewant to deal with headaches and lack of knowledgeable employees. These people are supposed to be experts in this field since it is dealing with people's safety. But if they can't even get a simple ToyotaCare service right and instead make up their own incorrect recommendations, that is extremely concerning. Potentially wasting mine, OR YOURS if you come here without being knowledgeable of your vehicle needs. My truck was dropped off at 8:45 AM for a scheduled appointment. My service advisor, Victor Martinez, told me that because my truck had 23K miles instead of 20K, I could no longer use my 20K ToyotaCare service. He said I would either need to pay $79.99 for an oil change or use my 30K service, even though my truck only had 23K miles. That didn't sound right, so I asked Victor to show me the policy in writing. His response was, "I never said that" (about it being a written policy). After going back and forth, he finally spoke with his service manager and confirmed that he was incorrect. I COULD use my 20K service. Had I not questioned him, I would have unnecessarily paid for an oil change or burned my 30K service 7,000 miles early. That makes me seriously question how many customers are given similar information and simply accept it because they trust their service advisor. The shuttle experience was also a bit frustrating. Patricia Ortiz told me the driver would be back around 1:55PM. I specifically explained that if the shuttle couldn't reach me by approximately 2:15-2:20, I would take a Lyft instead. She reassured me it would. At 2:20, I called again and was told the driver had left about 10 minutes earlier. After another 20 minutes with no ride, I canceled and ordered a Lyft. The shuttle finally arrived at the same time as my Lyft. Patricia was also passive-aggressive and dismissive on the phone. Also, Tustin Toyota already knew my truck needed a recall completed. I had rescheduled this appointment twice, with the recall specifically noted. And they still had no parts available for the recall. In my opinion customers shouldn't have to research Toyota's policies and challenge their service advisor just to receive the services they're entitled to. The inaccurate information, poor communication, and lack of accountability made this an extremely disappointing experience.

    Tustin Mazda

    Tustin Mazda

    (2.2k reviews)

    I had another great experience at Tustin Mazda! Damian in Service was awesome about keeping me…read moreupdated on my car and making sure I knew what was going on throughout the process. I really appreciated the communication and how smoothly everything was handled. Huge thank you to Jeff as well for always going above and beyond! He helped me get my car washed and made sure my service appointments were set up so I could get the SOS system glitch taken care of. Even after purchasing my car, he continues to check in and make sure I'm taken care of, which says a lot about the level of service here. Thank you Damian and Jeff for making everything easy and taking such good care of me and my Mazda! Highly recommend Tustin Mazda!

    This isn't going to be a positive review, but I want to be clear I'm not just here to bash the…read morecompany. This is my honest firsthand experience buying a vehicle here so other people can be aware. We found a car that seemed like a great deal and test drove it. The salesperson was sweet and welcoming, but by the time we closed the deal we felt misguided and left out of the loop on important details, both about the car and the finances. There were numbers we went over and were told, and when we reviewed everything later it just didn't add up based on the conversations we had. We were there for so long, felt rushed into the decision, and walked away feeling completely blindsided. The car was a Mazda CX 90 plug in hybrid, and the plug in feature was miserable. The EV range only gets 26 miles fully charged, and if it's not fully charged you barely get 21 to 22 miles. On top of that it needs premium gas, and if you use regular 87 you get engine knocking. So why would I ever run anything but premium on a car I just bought, and none of that was communicated to us. We found it buried in the manual. The car looked pretty and we loved it at first, but the focus never felt like it was on the actual details, price point, or real value. We tried to like it for about a month and a half to 2 months and finally decided we had to get rid of it. When we went to another dealership we found out we were almost 11,000 dollars in negative equity on a brand new car, which was a huge shock and showed us how much we got bamboozled. I'll give credit on one thing, the service team helped us get a new windshield since it had chips and cracks before we drove off the lot, and they covered it, which was honestly the only positive from all this. Otherwise the Apple CarPlay wasn't working, the plug in wasn't working, just headache after headache. The finance side made everything feel rushed too. It was very much a sign this, you're on your own now kind of energy, with things not clearly explained as far as costs. This is the 6th or 7th car we've purchased and by far the worst experience I've had with any dealership. When we came back to say we wanted out, the response was basically you don't like the car, what do you want me to do. No apology, no is there anything we can do, just here's your problem, we can't help. Then we were told to go do a private sale since we'd get a better offer than anything they could do. Overall, it was an awful experience. Definitely do your research on the car and the numbers before you sign, don't feel forced into anything just because it's being pushed on you, and go in with your eyes open. I'm only sharing this so future customers have more insight before working with this dealership.

    Tustin Lexus - Tustin Lexus

    Tustin Lexus

    (925 reviews)

    Got my car with the help of Cristian. I never leave reviews but he was so quick and had great…read morecustomer skills. He is not the typical pushy sales man and genuinely takes his time to hear your needs. And that is a rare find! Definitely recommend him for anyones future visita to Tustin Lexus!

    I am extremely disappointed with my experience at Tustin Lexus…read more What started as a car purchase that should have been exciting quickly turned into a frustrating experience because of multiple issues with the paperwork and charges on my final purchase documents. The biggest concern was the lienholder information. The paperwork was submitted incorrectly, and even after being told the mistake would be corrected, the DMV registration ended up listing Tustin Lexus as the lienholder instead of my actual lender. I then had to spend my own time contacting the credit union and trying to figure out how this was going to be corrected. This should not have been my responsibility to chase down after purchasing a vehicle. I was also extremely unhappy to discover a ResistAll charge on my final paperwork. During the negotiation, I was told this was mandatory because it had already been installed. After looking into it further, I learned that it was an additional product/charge, which was not how it was represented to me during the purchase process. That left me feeling misled and disappointed. What makes this especially frustrating is that I had negotiated a specific discount on the vehicle, and the final paperwork did not reflect the experience I believed I had agreed to. When you're spending this much money on a new Lexus, you expect transparency, accuracy, and professionalism--not unexpected charges and paperwork errors that you then have to spend your time fixing. I want to make it clear that Tom was helpful and is not the reason for this review. My frustration is with the overall dealership process and how these issues were handled. Buying a luxury vehicle should feel like a premium experience from beginning to end. Unfortunately, my experience with Tustin Lexus did not come close to that standard. I would strongly recommend carefully reviewing every line of your paperwork and questioning every additional charge before signing anything.

    Crevier BMW - The helpful loaner clerk Natalie in the service department

    Crevier BMW

    (3.1k reviews)

    I had a great experience working with Maximiliano "Max" Gutierrez on my recent BMW purchase/lease…read more I came into the dealership with a somewhat complicated situation. I had a trade-in with negative equity, my credit wasn't where I wanted it to be, and I was trying to find a way to get into an M340i without putting a ridiculous amount of money down. Max worked with me through the entire process and was able to get the deal done. What I appreciated most was that Max actually listened to what I wanted. We looked at different options, discussed the numbers, and ultimately found a structure that worked for my situation. I ended up driving home in a 2026 BMW M340i, which was exactly the car I wanted. The process wasn't completely straightforward given my trade and credit situation, but Max stayed involved and helped get everything across the finish line. I never felt like I was being pushed into a car I didn't want just to make a sale. I'm very happy with the M340i and with how everything turned out. If you're looking for a BMW and want someone who's willing to work with you rather than just trying to sell you whatever is on the lot, I'd definitely recommend asking for Max. Thank you, Max! Definitely appreciate you getting me into the M340i.

    This past Saturday my husband and I went to Crevier BMW to test drive the new X3. We already bought…read moretwo cars from this dealership so it felt natural we'd go back for the X3 experience. Peter Perez was the sales person to help us out and as expected he was exceptional. We went for a test drive where he was able to show us all the features of the new X3, upon our return to Crevier we went on to choose the best color, upgrades, tire sizes etc that would best fit our "wants and needs" as well as our budget. Peter was energetic, kind, and knowledgeable about the car and all the price negotiation. The payment and financing side was also a breeze and very straight forward. Thank you Peter for making our experience so positive. I'm in love with our new X3! L. Topping

    AutoNation Ford Tustin - First car he ever bought

    AutoNation Ford Tustin

    (1k reviews)

    Purchased a used vehicle at a really great price with an exceptionally accommodating sales team. I…read morehighly recommend you ask for Daylen to be your salesman. The dealer's prices for used vehicles are all very competitive and offered great add on packages. I called and Daylen convinced me to come in the door to make a deal. He had the car cleaned, charged, and showed us even the minor defects on the car. Most importantly, he didn't pressure us to make the purchase. When we were ready to make the purchase, Daylen and his team stayed until late in the night well past closing to get us a better financing rate to close the deal. I've purchased 5 cars in my life and this was by far the best experience.

    Had to take my car back due to the check engine light coming on for the 4th time in less than 3…read moreyears. Took my car in on August 25 and did not get it back until September 22 and none of the work was completed with the exception of the oil service. First, Autonation Ford just reset my computer and told me basically this should work but if not just bring it back. Then had three warranty issues and none were corrected. Driver's left wheel makes a continuous noise upon turning or any sort of compression. Second and third, I have two rattles: passenger side door panel/dash and rear passenger door metal on metal vibrating. I provided videos with the noise and told the advisor exactly how to replicate the noise. Well nothing. Besides the above issues, there was a complete lack of communication. I would have to call/text every few days to receive an update. Most occassions my advisor was out or simply didn't respond until I had to call and harrass for an update. The last communication was on 9/11 and I would go until 9/21 before I received any update and that was because I called the dealer and the receptionist, who was always helpful, found an advisor who provided me an update. Well found out my car was ready. Upon picking it up, I had 10% of fuel left and my car was filthy. I had taken it in clean as I was not expecting the check engine light to come on but to receive my car back a mess, unacceptable. I called Autonation Corporate and filled a compliant. While I receive an email acknowledging my issues, as of 9/30, again no communication from anyone at Autonation Ford Tustin. So if you want to be treated like you don't matter, don't care about communication, or simply wanted to be treated like crap, go to Autonation Ford Tustin.

    Freeway Honda - car_dealers - Updated October 2026

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