They are very polite. I will introduce my acquaintances and friends. They have a wide range of…read morevehicles for you to choose from.

From purchasing my car to every visit to service my car has been a great experience. Everyone has…read morebeen very helpful and friendly. I appreciate Minh Dinh. Being able to get loaner is also great and so convenient.

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

I would highly recommend if you need any car detailing. I had my headlights restored, they were…read morequick in communicating and friendly. The service was excellent, came to my place to do the job and the technician Ivan did a wonderful job. I am very happy with my restored headlights!

I purchased a Lexus for my wife from Lexus Newport Beach,…read moreand Ricky did an amazing job! The entire process was straightforward, smooth, and exactly as promised. I completed everything online, and when I arrived, the car and paperwork were ready. All I had to do was sign a few documents, and I was in and out in no time. I was truly impressed by the excellent service and how easy Ricky made the entire experience. I highly recommend Ricky and Lexus Newport Beach to anyone looking to purchase a Lexus!

Had a very good experience with Ricky Manzo, the guy that delivered my car to my house. He was so…read morefriendly. He took time to explain how the car works and was very patient with me too. I highly recommend!

Just took my car in for service last week. It's my first time at this dealership since my husband…read moretook care of it for me the previous time. I had a great experience here. Had an appointment with Laura V. but she was with another customer so David, the host, sent me to see Simon C. Simon was professional and efficient. He got the paperwork done quickly while I waited in his office. They also had the loaner (a 2026 model with only 4000 miles!) waiting for me on the lot. The waiting room was gorgeous, sparkling clean, and well-stocked with snacks and beverages. Laura followed up later after I left. She also sent a video of my car to my husband phone, then mine, once the technician started to check the car in. Laura stayed in touch and updated on the status of the car, which was done by noon the next day. Pickup was smooth, and Laura pleasantly assisted throughout the whole process. I also wanted to thank David for his assistance and his pleasant demeanor. This dealership is first class and top notch on their service. My car was also washed and spotless when I picked it up. Receptionist could have been a bit more welcoming though. Thank you everyone for the phenomenal experience.

Would be nice to have seen at least one employee. It looked like there was no one working. Not one…read moreemployee in sight or customers. We walked around for about 10 minutes and left. Disappointed. Sunday 8/02 at 4:30PM

Great services , attention to detail, and excellent customer service I ever seen…read more My salesman and Genesis team are with you all the way even long period after the sales. Best BMW dealer and name brand car I ever seen. I used most of South Orange counter Mercedes and BMW; by far Sterling BmW is the best. If you ever think about buying new BMW , don't think twice. This is my honest and sincere advice, because I had nightmares with most of dealers about honesty and good customer service.

I waited a full week before writing this review because I didn't want to react out of anger…read more Unfortunately, even after having time to think about it, I still feel I need to share what happened. Based on our experience, I cannot recommend this dealership. On July 31, 2026, we drove to Sterling BMW after confirming everything beforehand via email, text, and phone. They ran a hard credit inquiry, we finalized the numbers, got approved, and I signed and submitted a payment authorization form for the down payment so they could prepare the vehicle. I was even willing to purchase the car without seeing it in person first, despite it being a used demo with around 2,000 miles. I tried to make the process as easy as possible and secure the deal while we were already on our way. Then, literally about five minutes before arriving, I received a call saying the vehicle had just been sold because another customer had just been approved. I asked how that was possible when we had already been approved before them, agreed on the deal, authorized the down payment, and were on our way. Our salesperson, Aaron Guzman, seemed frustrated as well. From what was explained to us, management allowed another salesperson to move forward with a customer who was physically at the dealership, despite knowing our deal was already approved and we were minutes away. That alone was extremely frustrating. What made the experience significantly worse was how the manager, Adrian Contreras, handled it. Instead of acknowledging what happened or trying to find a solution, his response in front of his colleagues was essentially: "It is what it is. What do you want me to do? Produce another car for you?" Seriously? Mistakes and miscommunications happen. But after a customer has gone through a hard credit inquiry, received approval, agreed to the numbers, authorized the down payment, and driven there specifically for that vehicle, I would at least expect a sincere apology and an effort to make things right. Something as simple as, "I'm sorry, this should not have happened. Let me see what similar vehicles we have and what I can do for you," would have completely changed the situation. Instead, I felt dismissed and embarrassed in front of others simply because I was understandably frustrated. In my opinion, the way management handled the situation was unprofessional, rude, and dismissive. There was no genuine apology or meaningful attempt from management to make things right. I do want to make one thing VERY clear: our salesperson, Aaron Guzman, was NOT the problem. Aaron was amazing. I'm sure the situation was uncomfortable for him as well, especially since the deal was effectively taken away from him too. He remained kind and professional and genuinely tried to help us. He showed us another vehicle that we ended up liking and tried to work out a deal, even though it was more expensive than the vehicle we originally agreed to purchase. At that point, I was so disappointed that I didn't even want to go back inside the dealership. Aaron even offered to deliver the vehicle to our home so we could complete the paperwork there. His effort is ultimately why I was still willing to complete a purchase with him. Thank you, Aaron. You handled a very uncomfortable situation the right way and did everything you could to save the experience. We currently own a 2025 Mercedes G-Class, a 2025 BMW M4, and a 2026 Land Rover Defender, so we are not unfamiliar with purchasing luxury vehicles. We are generally easy and loyal customers when treated fairly, and we have never experienced this level of treatment during a vehicle purchase. For a luxury brand like BMW, I expected a completely different level of professionalism and customer service from management. As of today, a full week later, I still have not received an apology, explanation, or any kind of follow-up from management regarding what happened. Unfortunately, one manager's handling of this situation completely changed my impression of the dealership. Despite Aaron doing everything he could to help us, I honestly don't know if I would put myself through another purchase here. Unless management reaches out and properly addresses what happened, I will be escalating the matter to BMW Corporate and filing a formal complaint. Based on how this situation was handled by management, I cannot recommend this dealership and would strongly suggest considering other BMW dealers in the area.

Thanks Juan and Brett for making our experience smooth and (kinda) quick. I mean these things…read morealways take time, and Independence Day weekend is a busy time for these places. No hidden packages, no fuss--in and out the door, got my new car and I'm good to go.

Very disappointing experience -- especially after having a great experience here in 2023…read more I originally leased my 2023 Toyota from this dealership and had a great experience, which is why I was so disappointed by what happened when I recently came back to discuss my end-of-lease options. I was shown a vehicle they had in stock and simply said I didn't like the color and asked if they had one in white or black. The manager came over and repeatedly acted as though my preference about the color was ridiculous. At one point, he literally wrote "COLOR BLIND" on a piece of paper. He also repeatedly brought up my credit score and made it clear that he believed I wouldn't be able to get a better deal anywhere else because I was already with Toyota Financial. I told him multiple times that I was not ready to trade in my vehicle that day and wanted to take some time to figure out my options. Rather than respecting that, he continued pressing me with, "Well, what do you need to figure out?" He then told me that if I didn't take the car that day, I would eventually end up without a car and would have to Uber to work. I was also told that my lease buyout was about $4,000 higher than the amount stated in my lease agreement because of a "certification." That didn't sound right to me, so I decided to step back, review my actual lease paperwork, and get an independent opinion before agreeing to anything. I left feeling pressured, belittled, and honestly pretty shocked by the way I had been spoken to. Then comes the part that really says it all: the very next day, I received a voicemail from the dealership saying they were suddenly able to get the color I had originally asked for. So after being told they didn't have the color I wanted and being pressured to take what was available that day, suddenly the color I wanted could be found. I completely understand that dealerships are businesses and that negotiating is part of buying a car. What I don't appreciate is being pressured, having my credit score repeatedly used against me, being told I would essentially be stranded without a car if I didn't make a decision immediately, and being made to feel ridiculous for having a simple preference about the vehicle I was considering. I had a genuinely positive experience with this dealership in 2023. Unfortunately, this experience completely changed my opinion. I would strongly recommend anyone considering doing business here to know the terms of their lease, get the buyout numbers in writing, and don't let anyone pressure you into making a decision on the spot.

We stopped by to check out a Kia EV9 they had listed on their site. After speaking with Norman and…read moreBrian, it was clear right away that we were dealing with professional and genuinely relatable people. Used car sales can carry a negative stigma, but from our first impression, there was no pressure or typical sales tactics--just a team focused on helping us with the Kia EV9. When we sat down to go over financing and numbers with Frank, we expected the usual back-and-forth with a sales manager--but that wasn't the case at all. He was straightforward, honest, and just as professional. The entire team was transparent, including clearly explaining the ceramic coating add-on so there were no surprises. Even after we left the lot, they continued to go above and beyond--quickly addressing a couple of follow-up questions and a small concern we had. We absolutely love our EV9, and we've already been recommending them to others looking to get into an EV. If you're in the market for a well-maintained EV and a smooth, no-pressure buying experience, this is the place to go.

*** BUYER BEWARE ***…read more *** SHADY BAIT & SWITCH TACTICS *** The price on the website is not the final price even though they say it is on the phone. Once you get into the room to sign the final deal, they add things like "ceramic clear coat" something out of the 70s. I got a very slick and slimy feeling and escaped.

Like most people, I was probably a little skeptical going to a Land Rover dealership, but I was…read morecompletely blown away. I walked in looking like a complete bum as a young guy and I was shown nothing but the upmost respect from Jason and their entire team. Jason was patient with me offered me extended test drives, spent hours with me answering questions, making me feel comfortable with my purchase, and did an amazing job being extremely honest and forthcoming with me on every step of the way. I went there to not even buy that car but a different one at a different dealership. I just wanted to confirm that that was the right move and Jason was able to hear me out, understand my thoughts. understand what I actually wanted, and helped me every single step of the way. I ended up buying the car here which I initially wasn't planning on but at the end of the day it was just a better product and it felt really good buying from a good person like that. We also spent a lot of time with the finance manager Jenna and she was extremely polite and calm and incredibly knowledgeable about not just my car but everything automotive you ever want to know. They made me feel special. They made me feel wanted. They made me feel seen. They lead me to the right car. I have no reservation ever recommending someone or purchasing another car here again.

Took our supercharged car and explained our concern to the service advisor Luis Ramos and explained…read moreour concern based on many years of experience owning a luxury exotic store in past as well and did a lot of study and spoke to many in different forums. Our transmission is suffering from a commonly issue that everyone is talking about on forums and even AI suggest the same problem. When I asked Luis that I want my TCU transmission control module to be reprogrammed or relearned, his reply was we don't just use pocket size scanners but we use sophisticated tools and run different diagnosis to read error codes. I was kind of offended. I did tell him that I too have checked the car and he will not find no error codes. The way he acted was like he's talking to some stupid person who knows nothing about cars.the only reason I took the car to them was that the scanner I have would not do the relearning but it is not. Pocket size not a 50 dollars scanner. What I was asking him was what I wanted him to do to my car but instead he took our money and came to the same conclusion that there is no error codes and could not duplicate the problem. I'd like to post what needed to be done to my car but I don't know how to copy and paste the screen shots I took to teach this kid not to make fun of other people. I come from a very well known luxury exotic store that I closed and retired from and ran two new car stores myself and always depended on CSI. What occurred today was nothing but a kid with no experience nor wanting to actually listen to what I had to say but only cared to fish me in for couple of hours of labor rather than help fixing my issue and make us want to come back again. One star is too much for Luis!!!

had a situation that my car couldn't accelerated and they fix it quickly. very professional and…read moreexperienced

I previously left a five-star review because I had a good experience here. At the time, EU was…read morehonest enough to tell me I didn't need a tire rotation, which saved me money as a student. Because of that, I came back for multiple oil changes. Unfortunately, my most recent visit was completely different. I was charged a high price for what should have been a simple oil change and cabin/air filter replacement, and I ended up waiting about two hours for the work to be completed. After talking it through with someone more familiar with car maintenance, it became clear that I was likely overcharged for a job that should have been quicker and more reasonably priced. What made the experience worse was the interaction before my appointment. When I asked for clarification about being told I may need "air," EU laughed at me for asking. I'm neurodivergent and sometimes take things more literally, so I was just trying to confirm whether I was being charged for something that is often free. Instead of explaining, I felt mocked for asking a simple question. Because of this experience, I no longer feel comfortable or confident returning here. I'm sharing this as a caution for other customers--especially women and neurodivergent people--who may not be as familiar with car maintenance and rely on mechanics to be honest, respectful, and transparent.

Been looking in Northern California for a Tesla 3 base model and for a 2023 all prices have been…read morearound $30,000 range with mileage around 40 to 50k miles. Found OC Chief through the Capital One app and decided to drive from Stockton to Riverside to take a closer look. There were at least 20 cars to choose from and i found a 2023 Tesla 3 for $24,999 drove it and it had FSD install and running. Salesman Joseph was very helpful in fact when we arrived without an appt about 11:30am on Friday before Labor Day he told me he was very busy that day and asked if we could come back at 1pm. We went and had lunch and came back at 1pm and he showed me a couple cars before choosing the Blue 2023 Tesla 3 base. I used my pharmacy corporation to finance the car and honestly by 3pm Joseph gave me a class on my first drive in a self driving car ever. we spent the night in Temecula and Marriotts had a charger onsite we let i charge overnight and the next morning we drove from Temecula to Stockton and the car took us to the Tesla Superchargers on the way home .It took 2 charges one in Lebec and one at Harris Ranch where we had lunch. Cost for trip to stockton was less than $40. I am already looking at another 2023 and will be back to OC CHIEF in Riverside to pick another one out. Joseph will be my go to person from now on. My pharmacy delivery drivers love the car and i think it will help with the safety of our drivers especially in the winter months. I have nothing bad to say about OC CHIEF auto in Riverside , i have bought 8 delivery cars in the past couple years and this experience has been by far the best. Dave Roderick CEO Rx Express Pharmacy Stockton ca

They keep their cars listed for sale long after they have sold. They even renew listings for cars…read morethey no longer have. I went there 2 weeks ago to buy a car they have listed for sale, and they told me that it sold last night. But they still have the car listed for sale on all of the websites and have even relisted the car for sale. So they have fake listings and they also add lots of required dealer fees, so their prices are also all not real. I would try to find d somewhere more honest work with