Fernando is the kind of service professional every customer hopes to meet. From the moment I…read morearrived, he was attentive, knowledgeable, and genuinely committed to making sure everything was handled the right way. He communicated clearly, followed through on every detail, and delivered service that was both efficient and trustworthy. Five stars without hesitation Fernando sets the standard!

Thank you for your time while I was searching for a new Mercedes!…read more Your courtesy and professionalism was greatly appreciated.

Drive Your Dream!…read more After spending some time shopping around for our car my boyfriend and I came across Supreme Motors. The price of the car was in our range and what really caught my eye is how immaculate condition the car was in. (All the cars looked amazing) Seriously guys-- compared to all the other dealers we went to, this car was sparkling and ready to come home. The process to purchase the car was so smooth and we had two pups to play with while we were waiting for all the paper work to go through. Was truly an experience of ease and enjoyment. Thank you so much Ehren! (And his partner! I didn't get his name but he was great too.) We appreciate you selling this car to us and wishing you good luck and many sales! We are thinking of getting the car detailed here in the future too :) - Alexis and Shane

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

I would like to start out by saying there were some old reviews at this Newport Lexus location that…read moremade me stay away from it for a long time. I went to so many other locations throughout SoCal before coming here. But one day, they had a car with the exact specs (interior, exterior trims, wood design, wheels, and price) so we decided to check it out. It was after work and near closing time. We were greeted by Gary and he has been absolutely amazing and professional. After he wrapped up with the other customer he was helping, he was willing to stay after closing time to let us check out the car as long as we needed and was patient with all of our questions. Great customer service that you don't really see often anymore. We would highly recommend you asking for Gary when you are there. It was such a great experience, we bought the car the next day! The price that you see online for Newport Lexus is the out the door price. Unlike other dealerships the price you see online is not the price when you get to the dealership. But this place is haggle free and makes the car buying experience so much better. And it turns out, many of the staff we met are awesome too! When our wheel alignment was off, Gary got us in touch with Joe, and he was very professional and got the issue addressed right away. Amber is so sweet and helpful everytime I call to make a service appointment. Brownie and I finally met her in person today and she still continues to be sweet and helpful before I even realized who she was. I think he's going to always love walking up to her desk each time we are there now . Peter, is our main Service Manager and he is always great! Along with Jonathan and Joey who is very helpful. When I was waiting for my car, I got to meet them and they're always proactive and helpful with every customer that walks in. Overall great and friendly staffs from the cleaning lady in the restroom ( I wish I caught her name) to the detailing person and the person who washed our car. And Mitchel too! Brownie says hi! And everyone I didn't get to catch their names. Overall, I'm glad we decided to go to Newport Lexus because it has been a great car buying experience and the service has been great every time I went in for a maintenance service.

Very disappointed with this dealership. I bought a brand new 2024 Lexus tx350 here in January 2025…read morefor around 80k. Within a month I noticed driver side rear quarter trim panel started warping. They initially refused to cover it but eventually replaced as courtesy. About six months later the same panel warped again. This time they BLAMED sun damage and refused to replace it under warranty even though the car only had around 10k miles. Here is the ridiculous part, their own service record from the first replacement says "rear 1/4 panel warped due to poor plastic materials ". So which is it? Poor plastic materials or sun damage? If it was sun damage why did they replace it the first time? Now their notes are preventing Riverside Lexus from helping me either. I paid a lot of money for a Lexus for their good reputation and reliability. Very disappointing service and a complete lack of accountability. I am starting to think that the service advisor just didn't want to go through getting approval from the upper management.

Just took my car in for service last week. It's my first time at this dealership since my husband…read moretook care of it for me the previous time. I had a great experience here. Had an appointment with Laura V. but she was with another customer so David, the host, sent me to see Simon C. Simon was professional and efficient. He got the paperwork done quickly while I waited in his office. They also had the loaner (a 2026 model with only 4000 miles!) waiting for me on the lot. The waiting room was gorgeous, sparkling clean, and well-stocked with snacks and beverages. Laura followed up later after I left. She also sent a video of my car to my husband phone, then mine, once the technician started to check the car in. Laura stayed in touch and updated on the status of the car, which was done by noon the next day. Pickup was smooth, and Laura pleasantly assisted throughout the whole process. I also wanted to thank David for his assistance and his pleasant demeanor. This dealership is first class and top notch on their service. My car was also washed and spotless when I picked it up. Receptionist could have been a bit more welcoming though. Thank you everyone for the phenomenal experience.

I have never had to fight this hard just to get a dealership to return money it already agreed to…read morerefund. Our problems with Porsche Newport Beach started the night we purchased the vehicle. The transaction ran late, and we were repeatedly told that the staff needed to go home. Instead of giving us adequate time to review the contract and the optional products being added, we were rushed through the paperwork and signatures. We later discovered an issue with a Windshield Protection plan included in the transaction. The enrollment was never clearly confirmed with us, and the windshield protection treatment was never even physically applied to the vehicle. Yet when we requested a refund, we were told it was "non-cancellable." We still have not received a refund for it. Being charged for an optional protection product that was never applied and then being told it simply cannot be refunded makes no sense to us. Then we tried to cancel other protection products. Some of those cancellation requests were submitted back in May. It is now October, and we still have not received all of our refunds. These are not refunds that are still waiting for approval. The cancellations were processed, refund amounts were confirmed, and we were even told that checks had been mailed. Yet the money still has not reached us. For months, we have had to repeatedly contact the dealership, the finance department, and AutoNation asking the same questions: Where is the refund? Was the check actually issued? Where was it sent? Why has it still not arrived? At this point, it is very difficult to view this as a simple processing delay. First, we were told that a product that was never applied could not be refunded at all. Then, with other products, refunds were approved but we have spent months trying to actually receive the money. From a customer's perspective, it feels like there is always another reason, another delay, or another obstacle between us and getting our money back. What makes this worse is that the entire experience began with us being rushed through the original contract because the staff wanted to leave. Now, months later, we are the ones spending our time dealing with the consequences. This has been one of the worst dealership experiences we have ever had. For a dealership in Newport Beach, the way these issues have been handled has been shockingly unprofessional. If you purchase a vehicle here, do not let anyone rush you through the paperwork. Read every line, question every optional product, and make sure you understand exactly what is being added before you sign. Our experience trying to undo these products and recover our money afterward has been exhausting.

5/5 Stars - Yet Another Flawless Experience with Justin Dayyat and Sterling BMW!…read more This is an update to my previous reviews, and quite simply, the bar just keeps getting raised. 10/18/26, we picked up a brand-new 2026 BMW X3 M Sport SoCal Edition for my daughter. This is her second one, and remarkably, our 11th vehicle purchased through Sterling BMW since 2018. When you build a relationship with someone of Justin Dayyat's caliber, there is zero reason to ever look elsewhere. Whether we are spec-ordering a custom build or tracking down a rare, hard-to-find car via dealer trade, Justin always comes through seamlessly. Without me even having to ask, he consistently secures the absolute best possible price and financing rates. He respects my time, getting me in and out quickly and efficiently every single time. Beyond Justin's exceptional sales leadership, the entire dealership delivers true white-glove treatment. The finance department is transparent and fast, and the BMW Genius team adds that extra layer of polish to ensure every tech feature is dialed in before driving off the lot. It's hard to ever think about switching brands when you receive this level of personalized, unsurpassed engagement. Justin and the team at Sterling BMW make the entire process effortless. Highly recommended!

I waited a full week before writing this review because I didn't want to react out of anger…read more Unfortunately, even after having time to think about it, I still feel I need to share what happened. Based on our experience, I cannot recommend this dealership. On July 31, 2026, we drove to Sterling BMW after confirming everything beforehand via email, text, and phone. They ran a hard credit inquiry, we finalized the numbers, got approved, and I signed and submitted a payment authorization form for the down payment so they could prepare the vehicle. I was even willing to purchase the car without seeing it in person first, despite it being a used demo with around 2,000 miles. I tried to make the process as easy as possible and secure the deal while we were already on our way. Then, literally about five minutes before arriving, I received a call saying the vehicle had just been sold because another customer had just been approved. I asked how that was possible when we had already been approved before them, agreed on the deal, authorized the down payment, and were on our way. Our salesperson, Aaron Guzman, seemed frustrated as well. From what was explained to us, management allowed another salesperson to move forward with a customer who was physically at the dealership, despite knowing our deal was already approved and we were minutes away. That alone was extremely frustrating. What made the experience significantly worse was how the manager, Adrian Contreras, handled it. Instead of acknowledging what happened or trying to find a solution, his response in front of his colleagues was essentially: "It is what it is. What do you want me to do? Produce another car for you?" Seriously? Mistakes and miscommunications happen. But after a customer has gone through a hard credit inquiry, received approval, agreed to the numbers, authorized the down payment, and driven there specifically for that vehicle, I would at least expect a sincere apology and an effort to make things right. Something as simple as, "I'm sorry, this should not have happened. Let me see what similar vehicles we have and what I can do for you," would have completely changed the situation. Instead, I felt dismissed and embarrassed in front of others simply because I was understandably frustrated. In my opinion, the way management handled the situation was unprofessional, rude, and dismissive. There was no genuine apology or meaningful attempt from management to make things right. I do want to make one thing VERY clear: our salesperson, Aaron Guzman, was NOT the problem. Aaron was amazing. I'm sure the situation was uncomfortable for him as well, especially since the deal was effectively taken away from him too. He remained kind and professional and genuinely tried to help us. He showed us another vehicle that we ended up liking and tried to work out a deal, even though it was more expensive than the vehicle we originally agreed to purchase. At that point, I was so disappointed that I didn't even want to go back inside the dealership. Aaron even offered to deliver the vehicle to our home so we could complete the paperwork there. His effort is ultimately why I was still willing to complete a purchase with him. Thank you, Aaron. You handled a very uncomfortable situation the right way and did everything you could to save the experience. We currently own a 2025 Mercedes G-Class, a 2025 BMW M4, and a 2026 Land Rover Defender, so we are not unfamiliar with purchasing luxury vehicles. We are generally easy and loyal customers when treated fairly, and we have never experienced this level of treatment during a vehicle purchase. For a luxury brand like BMW, I expected a completely different level of professionalism and customer service from management. As of today, a full week later, I still have not received an apology, explanation, or any kind of follow-up from management regarding what happened. Unfortunately, one manager's handling of this situation completely changed my impression of the dealership. Despite Aaron doing everything he could to help us, I honestly don't know if I would put myself through another purchase here. Unless management reaches out and properly addresses what happened, I will be escalating the matter to BMW Corporate and filing a formal complaint. Based on how this situation was handled by management, I cannot recommend this dealership and would strongly suggest considering other BMW dealers in the area.

Eric Paulsen was my service representative and he was so very helpful and patient as he explained…read morethe required repairs for my older, high mileage Prius. He kept me in the loop as the technicians reviewed the car and helped me consider options. Eric and South Coast Toyota are highly recommended for the transparent and forthright information they provided throughout this experience.

Went throught Costco auto and bought a car here. We haggled over the price via email text phone…read morebefore showing up and it still took a few hours to finish the financing. Definitely recommend not coming here until that aspect is worked out. Kristine was great to work with highly recommend. Dealership definitely tried to get some of the price back via typical dealership add ons but weren't too pushy. Hate the game absolutely but this wasn't the worst one we dealt with. Do your research

Connor was a great help! Smooth process and happy with the quality this location delivered!read more

Bait and switch was advertised with different wheels online and they took the vehicle and said now…read morethe wheels advertised were an extra 4,000 and gave me basic wheels they had in back. Keep in mind I'm also a Veteran and it was mentioned they can care less about their customers and those who served the country.

Like most people, I was probably a little skeptical going to a Land Rover dealership, but I was…read morecompletely blown away. I walked in looking like a complete bum as a young guy and I was shown nothing but the upmost respect from Jason and their entire team. Jason was patient with me offered me extended test drives, spent hours with me answering questions, making me feel comfortable with my purchase, and did an amazing job being extremely honest and forthcoming with me on every step of the way. I went there to not even buy that car but a different one at a different dealership. I just wanted to confirm that that was the right move and Jason was able to hear me out, understand my thoughts. understand what I actually wanted, and helped me every single step of the way. I ended up buying the car here which I initially wasn't planning on but at the end of the day it was just a better product and it felt really good buying from a good person like that. We also spent a lot of time with the finance manager Jenna and she was extremely polite and calm and incredibly knowledgeable about not just my car but everything automotive you ever want to know. They made me feel special. They made me feel wanted. They made me feel seen. They lead me to the right car. I have no reservation ever recommending someone or purchasing another car here again.

Took our supercharged car and explained our concern to the service advisor Luis Ramos and explained…read moreour concern based on many years of experience owning a luxury exotic store in past as well and did a lot of study and spoke to many in different forums. Our transmission is suffering from a commonly issue that everyone is talking about on forums and even AI suggest the same problem. When I asked Luis that I want my TCU transmission control module to be reprogrammed or relearned, his reply was we don't just use pocket size scanners but we use sophisticated tools and run different diagnosis to read error codes. I was kind of offended. I did tell him that I too have checked the car and he will not find no error codes. The way he acted was like he's talking to some stupid person who knows nothing about cars.the only reason I took the car to them was that the scanner I have would not do the relearning but it is not. Pocket size not a 50 dollars scanner. What I was asking him was what I wanted him to do to my car but instead he took our money and came to the same conclusion that there is no error codes and could not duplicate the problem. I'd like to post what needed to be done to my car but I don't know how to copy and paste the screen shots I took to teach this kid not to make fun of other people. I come from a very well known luxury exotic store that I closed and retired from and ran two new car stores myself and always depended on CSI. What occurred today was nothing but a kid with no experience nor wanting to actually listen to what I had to say but only cared to fish me in for couple of hours of labor rather than help fixing my issue and make us want to come back again. One star is too much for Luis!!!

had a situation that my car couldn't accelerated and they fix it quickly. very professional and…read moreexperienced

I previously left a five-star review because I had a good experience here. At the time, EU was…read morehonest enough to tell me I didn't need a tire rotation, which saved me money as a student. Because of that, I came back for multiple oil changes. Unfortunately, my most recent visit was completely different. I was charged a high price for what should have been a simple oil change and cabin/air filter replacement, and I ended up waiting about two hours for the work to be completed. After talking it through with someone more familiar with car maintenance, it became clear that I was likely overcharged for a job that should have been quicker and more reasonably priced. What made the experience worse was the interaction before my appointment. When I asked for clarification about being told I may need "air," EU laughed at me for asking. I'm neurodivergent and sometimes take things more literally, so I was just trying to confirm whether I was being charged for something that is often free. Instead of explaining, I felt mocked for asking a simple question. Because of this experience, I no longer feel comfortable or confident returning here. I'm sharing this as a caution for other customers--especially women and neurodivergent people--who may not be as familiar with car maintenance and rely on mechanics to be honest, respectful, and transparent.

Been looking in Northern California for a Tesla 3 base model and for a 2023 all prices have been…read morearound $30,000 range with mileage around 40 to 50k miles. Found OC Chief through the Capital One app and decided to drive from Stockton to Riverside to take a closer look. There were at least 20 cars to choose from and i found a 2023 Tesla 3 for $24,999 drove it and it had FSD install and running. Salesman Joseph was very helpful in fact when we arrived without an appt about 11:30am on Friday before Labor Day he told me he was very busy that day and asked if we could come back at 1pm. We went and had lunch and came back at 1pm and he showed me a couple cars before choosing the Blue 2023 Tesla 3 base. I used my pharmacy corporation to finance the car and honestly by 3pm Joseph gave me a class on my first drive in a self driving car ever. we spent the night in Temecula and Marriotts had a charger onsite we let i charge overnight and the next morning we drove from Temecula to Stockton and the car took us to the Tesla Superchargers on the way home .It took 2 charges one in Lebec and one at Harris Ranch where we had lunch. Cost for trip to stockton was less than $40. I am already looking at another 2023 and will be back to OC CHIEF in Riverside to pick another one out. Joseph will be my go to person from now on. My pharmacy delivery drivers love the car and i think it will help with the safety of our drivers especially in the winter months. I have nothing bad to say about OC CHIEF auto in Riverside , i have bought 8 delivery cars in the past couple years and this experience has been by far the best. Dave Roderick CEO Rx Express Pharmacy Stockton ca

They keep their cars listed for sale long after they have sold. They even renew listings for cars…read morethey no longer have. I went there 2 weeks ago to buy a car they have listed for sale, and they told me that it sold last night. But they still have the car listed for sale on all of the websites and have even relisted the car for sale. So they have fake listings and they also add lots of required dealer fees, so their prices are also all not real. I would try to find d somewhere more honest work with