My first purchase occurred four years ago, and I am still driving and enjoying that car. When my girlfriend needed a replacement car for her damaged Lexus, CarMax was the immediate choice. CarMax employs low pressure sales pros who do a skillful job of explaining, showing, demonstrating, and of course, selling quality used cars. Today we compared a Lexus UX to a Lexus ES and my girlfriend made her choice. We were able to drive and compare the automobiles at our own pace, and with zero sales pressure. When my girlfriend made the choice, and financing was needed to complete the deal, another non pressured offer was presented for consideration. All in all, from start to finish, the day was fruitful, and resulted in the purchase of a fine small car that will serve our transportation needs for the foreseeable future. The experience was quite pleasant and devoid of the tricks, games, and shenanigans we always have experienced at new car dealerships. Our sales representative was ELIJAH. We returned a week later to obtain new tires for this newly purchased car, and were treated well by the service advisor named Jose. The tires were installed and the car runs more smoothly. Very happy with the purchase. read more

CarMax Irvine was a useful place to see and try different makes and models of cars. However, they will NEVER see a dime from me or anyone I can spread the word to because of the rude and sexist sales person we dealt with the first time we went in. We had an appointment to browse, and were assigned to Mahanth Kommireddy. When he came up to us, he shook my hand, introduced himself to me, AND THEN COMPLETELY IGNORED MY WIFE. We almost walked out right there, but wanted to test drive a car so we bit our tongues. Even once we went to his desk, he still did not acknowledge her at all. If this is how he treats wives of potential customers, I'm sure this isn't the first and won't be the last time he cost you business. I ended up doing the whole sit through the dealer nightmare that you guys are supposed to be a better alternative to because I refuse to reward such awful behavior. read more

So here I am as a Passenger on a Test Drive. 2018 Audi for 18,000 but as you may know, each day is different cars different offers. Just for you shall be a lot longer as the day progresses will either be still on a lookout for a car or filling out the sales purchasing paperwork for this car ! There was multiple issues during the test drive. Not sure what I should post video wise. read more

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Just bought my second car from this location. Fair warning, CHECK THE CAR IN THE DAYLIGHT!! The pictures showed one blemish, there were over 10 pings and dents they could have shown. I asked if it had been in any accidents and they said there was a claim filed on the insurance, but there was no frame damage. The repair was apparent the next day in the light....... The drivers side door was obviously repaired and kind of a so-so job at best (you can see the waves in the door). Of course this was NOT shown in the initial pictures. The car drives great and is only for my A to B driving needs and is lower miles than the others I could afford, so I kept it. I would still shop here, but if you're buying for looks, inspect thoroughly in the daytime. They could be a little more straight forward and just say it was repaired. read more

Avoid, their service team completely overlooked a crack in the display. They refused to fix it after I discovered it.

What a great experience we had with Raymond!! We purchased a 2016 Nissan Frontier today and we are pleased with everything. No Haggle pricing, and a painless experience. In and out in about 90 minutes. They have plenty of inventory to help you make a decision. This is our second vehicle purchased from Car Max. If you need a used car or truck please look at Car Mar first!! read more

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They don't treat walk-ins well, if you're a walk-in like I was they will limit you to TWO test drives on your visit even if you're actually looking to buy a car. The front desk is incredibly unhelpful and only exist to shoo walk-ins away. Our salesperson Mahanth was incredibly unprofessional, and being young doesn't excuse it. Extremely rude, ignored my wife and only tried to talk to me when it was going to be her car. I don't normally leave reviews but this place definitely tries to skate on by and do the bare minimum to sell you an overpriced used car. I already found a newer model of the car we liked for much cheaper elsewhere. If I could give a ZERO I would. read more

I recommend this CarMax but absolutely would advise to not work with Rafid. Extremely dishonest, unprofessional, & hard to work with. Sold me a car that had a coolant leak & told me I could trade it in for another car with no difference needed to be paid. He then proceeded to tell me I had to pay nearly $1,000 for the difference after I signed the other car over, completely f***** me. He's is extremely disrespectful and solely cares about the sale and not the client. DO NOT GO WITH RAFID! read more

I visited many places and was given different offers, but when I went to CarMax, and I had heard that CarMax usually offers good prices for cars. They gave me a low offer. In the end, I decided to keep the car read more

Another great experience. But this time, at the service department. Marcos (Service Consultant) and Ian (Service Manager) were so patient with me and my car. Brought my car for a check up on the brakes. They took the car in, no hassle (Still under warranty). Very honest people from what I experienced. They fixed up the car, plus other issues that were just popping up. The auto technician working on my car was great, very knowledgeable and helpful as he fixed future possible issues. This carmax is definitely a 5 stars, sales and service department. Great customer service, great service department, awesome location. Thank you guys again for everything! read more

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Horrible. We came to sell our car gave a halfway decent price and sat on it for a few days. Decided to to go with the offer and it took over 2 hours to get our money. read more

Make sure you use car fax here. They use another company similar to CARFAX but they do not record to the level of carfax does. Typical shady business practices like saying a car was never smoked in, or doesn't have any issues but it's apparent that it does on an extended test drive. I Was going to get a "beater" for my kids first car here and their car history check showed everything was spotless but when I ran it my self the car had been in a bad front end collision. I asked them about it and mention the alignment was a little wonky. After showing them the evidence of a bad crash they were not willing to budge on the price (I was not going to purchase just wanted to see how shady they were). We test drove 4 cars. 2 had non matching records to carfax. Two were smoked in and it was very apparent during the test drive despite them telling us non of them had. I was looking at a certain price range and understand that I was not going to get something fancy but hiding operational and other issues is bad business. Out of the 4 cars, two were smoked in (they said they weren't), two had reported crashes that their check didn't see and both of the previously crashed cars had alignment issues when driving down a flat straight street they would pull pretty hard to the left or right. One of the cars had a lot of abnormal valvetrain noise at mid to higher rpm which also indicates mechanical issues. read more

DO NOT bring your car to sell here. They will give you a low ball offer and it will flag you with other dealerships. 10k+ under market value. read more

Grand Theft Auto! Do not sell your car to these thieves. They offered me $19,000 dollars less than what I got on trade at a much better dealer. $19,000 dollars is a huge difference. Carvanna also offered me higher than Car Max. Don't sell to them! read more

A Truly Exceptional Experience Thanks to Kwesi C.! I have to give the highest praise to Kwesi C., easily one of the best car salesmen I've ever worked with. From the moment I walked into CarMax without an appointment, he greeted me with genuine warmth and excitement. He immediately stepped in to help, quickly had the car I wanted brought around for a test drive, and was just as enthusiastic about the process as I was. Kwesi went above and beyond to make the entire buying experience seamless. He walked me through every step of the paperwork with patience and clarity, ensuring I felt confident and taken care of. He was determined to get everything handled smoothly so I could enjoy my new car as soon as possible. Because I didn't have all my finances with me on the first visit, I returned the next day--yet Kwesi treated me with the same level of excitement and professionalism. He greeted me at the door, stayed with me through the final steps, and worked closely with the service team, who were also incredibly friendly and helpful. The moment I picked up my car was unforgettable. Kwesi had everything prepared, set up beautifully with a bow on top. He took photos, celebrated the moment with me, and his enthusiasm was absolutely genuine. He shook my hand multiple times because he was truly happy for me--not just as a customer, but as someone he wanted to see walk away confident and satisfied. If you want an amazing experience at CarMax, I highly recommend asking for Kwesi C. He made the entire process smooth, enjoyable, and memorable. This is customer service at its finest. read more

Awful lazy customer service with zero assistance given and disrespectful staff. No help unless you want to finance through them. Disgusting staff at this location, don't go there. The indian guy helping me spoke so little I couldn't tell if he didn't speak English or didn't want to speak to me. I asked a bald man compensating with a beard and another bald man in a Carmax hat for help with locating a certain car and they directed me to my phone- the car max app- instead of the many available computers. Worse customer service in the business, skill-less employees all around. Check the other reviews. Classics used car lot smarmy vibes with a Carmax logo on the building. Stay away. read more

Quick, straight forward car purchasing. Kwesi was great! He answered all my questions and was informative regarding buyers options. I recommend this car dealer. read more

We stopped by Carmax to look at their SUVs from LandRover to Jeep. The place was packed and looked like the DMV. I asked Emily, the staff member who checked us in, if they were giving something away. She laughed and said there was a wait to speak to a salesperson. That is unusual at a car dealership, but they were booming. We gave Emily our name and phone number and walked the lot. There wasn't anything spectacular about their pricing as it was in alignment with Edmonds, Bluebook, and industry market pricing, but the place was very popular. Their vehicle inventory is very clean, vast in selection, and plentiful. We saw quite a few vehicles we would have taken for a test drive and maybe even sat down to talk numbers, but the wait was just too much. We decided to go elsewhere and then to lunch. Highly recommended read more

It's awesome to see someone truly care about your car and put you at ease about everything. Jose Chavez is a prime example of what keeps big companies in the game! If anyone is lucky enough to get him as their service consultant, they will understand. read more

Had a great experience this weekend at this CarMax. I got my estimated appraisal online and brought it in after making an appointment. Everyone was very friendly (shoutout to Erica!) and we got exactly what we were estimated online. Super fast and such an easy experience selling a car. read more

Car max is the best in the business. Quick In transactions. Phone calls are answered very quickly and to the point. Very kind and professional people work at Car max. I sold my car here and got good price on it. 10-24-24 read more

Bruce and Addison were amazing to work with. Everyone was friendly and made the process of trading in my car and buying a new really easy. I appreciate everyone anwsering all my questions. They're really good at what they do without ever rushing you. I found an amazing car for fair price! Never knew about car max before this and was very surprised and happy! All the employees were very nice and dog friendly! Bruce and Addison I'd highly recommend but seems like everyone there is on top of their game! read more

There is no one I trust more for dealing with my Ram 1500 than service writer Louis A. at Carmax Irvine. He was my go to guy when he was at the Costa Mesa location. He is the best at his job, understands the issues and goes the extra mile to make sure things are done right and that the vehicle is 100% before getting it back to me. He is what customer service should be and it's a rare find these days! Thanks always Louis!! read more

I purchased my favorite car in this location just last Saturday, March 22, 2025. The staffs are amazing and everything went very smoothly. John Khalil helped me with the most of the process. His colleague Rafid helped me as well. John is very patient and knowledgeable. I kept texting him asking questions about the car even three days after the purchase and he quickly and super friendly replied back to me with the most helpful solution. It was my first experience with CarMax and I loved it. The idea of ornamenting the car with the Ribbon after finalizing the purchase was so cute. I didn't expect it. I'd like to thank all the staffs :) read more

Gina has absolutely fantastic service, she was super knowledgeable and supportive when I was selling my car. Shoutout to her for making the experience enjoyable! read more

Wonderful service in selling and buying car Everyone there was so good naming Frank, Gina, and Emily! The best! read more

Sold my dad's Chrysler 300 today at carmax. Should have went there first it was so easy and so quick. Additionally I got more than double what another dealership offered in trade in. read more

Purchased a vehicle couple weeks ago and Rebecca the manager and Jose from service deserve all the recognition. They have been helpful in every step of the process and always followed up with me. The very best customer service. Would do business again with them. 5/5 read more

I bought a car here at first they said I could use my credit card then they said a wire transfer and when I transferred the money he insisted on looking at my bank account to see if the money was transferred even though it showed received on his end. I walked around for a half hour asking for help then finally someone did. Ever one is walking around doing nothing. I like the car the price was ok. But the experience wasn't good read more

Walked out. Made appt, checked in and told to wait for call...left after 30 minutes and they finally called 50 minutes after I checked in. lol...I was almost home. Saw many sales personnel on the floor chatting. read more

Great car selling experience. Terrible car buying experience. They sold me a Jeep Grand Cherokee that needed to replace two batteries, AC and stereo that I didn't know about. I bought it on Tuesday, the next day after purchasing the car, I noticed many things that were wrong with it. I wanted to bring it in right away but they said they were busy till Monday. I called my sales guy Alex and he assured me that while the car is in the service, it won't affect 10 days money back guarantee time period. When I dropped it off Monday, they told me that their system is down and they don't know how long it will take to fix it. Luckily they called me the next day and ordered the parts and they took care of everything. Thank you Jose! When I found out about their extended warranty, I called the sales manager Chris to see if I can purchase. He told me that today (Thursday) is the last day to return the car and repurchase the car in order to purchase extended warranty! I told him that Alex the sales guy not only didn't tell me about the warranty for purchase, he said while the car is in the shop, it doesn't count towards 10 day warranty. Chris said that's not true and I have a day to return the car after sitting there for 4 days. Their warranty doesn't mean anything if you don't return the car within 10 days even though they lied about 125 inspections have been completed. Clearly they don't stand by what they sell as long as they make a sale. I could have bought my Jeep any dealership in OC but decided to purchase from Carmax because of their good reputation and my previous experience selling. I feel that I've been taking advantage of and I'm really sad to see company like Carmax only cares about sales and not a customer. read more

Please be aware this place will find anything wrong with your car so they can pay the least amount possible. I've serviced my car through the dealer for many years. I bring it in to carmax and they lie about the condition of my car so they can give me less money. I will never do business with them. read more

I know some people had a bad experience, but my over all experience was great. We came in a Saturday afternoon to get our car appraised and got helped right away and didn't wait for too long; in and out within 45 mins and got the appraisal that was validate for 7 days if you decided selling your car. We came back to sell our car and the process was quick and easy. Make sure to bring your pink slip, ID and the appraisal slip when you come back and the process was fast, only took us about 30 mins. They gave us a good price for our car too which I was shocked although my car was in good condition but they didn't low ball us too much. Good thing is none of them were pushy to convince us to sell or buy any car here. If you want to just check out cars in the lot and get ideas of what you like to buy; this is a good place to go too! read more

I requested a 2021 Tesla Model 3 transfer to the Irvine CarMax. I was contacted about its arrival and promptly made an appointment. The car was ready for its test drive and Addison was the sales rep. I'm glad that Addison was assigned to me, as he went over everything about the Tesla. His knowledge about Teslas and the driving experience were top notch. I'm glad that they specifically assigned him to selling the Tesla, because it means that its not just a generic salesperson. Although I did not end up buying the car, I appreciated the level of service and attention provided by Addison and CarMax in general. Thanks. read more

This has been the worst dealership for online buying my fiance was on the phone with them for 8 hrs she submitted all documents before noon, and she is still on the line with them they promised they would have the car delivered today, but as of yet, this has not been the case. She has purchased many vehicles from Carmax, and it's just sad that she is not well and has to be treated in such a manner. sincerely feeling bad for Her read more

Sold our car to CarMax. We simply threw our VIN on some sites and CarMax happened to offer the most. They were also located nearby, so that didn't hurt. Fill out all the info and requests online and then came in with the quote. I was expecting the process to go faster, but it did take around 30-40 minutes. I assume they were gathering the paperwork or something - I don't know, we sat around the lobby for over half an hour watching football while waiting. Overall, the process was pretty smooth and we had the check in hand after the process was complete. After you sell your car, you can stalk it on the website, which is kinda cool. Our car sold within a week of us selling it, guess it was more popular than we thought it'd be. They also made the same amount of money as us for selling it so.... If you're looking for a place to just get rid of your car without hassle, CarMax was good. read more

Want the best cash trade-in value? With no hassles, haggling, or negotiating? Then CarMax in Irvine provides just that. My story! One month till my lease is up on a Sonata PlugIn Hybrid. I would have to pay $400 at the end of the lease term. Instead CarMax's on-line used car evaluation provided me with a VERY sweet trade-in value much more than what was owed. Went to the store in Irvine off Bake. Very friendly, helpful, & knowledgeable staff. Once the evaluation was confirmed, it took 2 days to complete the trade-in & get a sizable bank draft that cleared in 5 business days. This is my second experience using CarMax for a trade-in. It was another 5-Star ***** experience. Thank you CarMax for being highly professional in an industry that gets a bad rap. Happy Trade-in & Fight On!! read more

CarMax - Selling another car to CarMax! - Used Car Dealers Near Me - Irvine, California

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DO NOT BUY from here .They sold me an unsafe BMW with bald tires.Only had it 4 months and my tire needed replaced .They wouldn't do it .The guy that sold me the car said the tires were new .Lol come to find out he lied only 2 were new the other 2 were practically bald .Brandon from Customer Relations is a complete joke no help at all . read more

CarMax - You can see it's bald and unsafe to drive . - Used Car Dealers Near Me - Irvine, California

I've been on this branch to find car many times and still looking. i didnt care to leave a review for any one got thier service till last evening. This review is for "Jana" ONLY.. she's super professional and helpful!! right couple days before i paid $100 for car transfer but i didnt like the car due to false info ( had paint) i told her the story and she informed me my right of getting refund for not getting what i supposed to get.. Much Thanks to Jana!!! Get your appointment with her!! you will be surprised;) read more

What a great experience! I needed to get a new car. I had a car in mind and went down to just look. They had just what I was looking for and it was perfect. My sales associate, Jeff was just fantastic. He was friendly and helpful and made our looking for a car go so smoothly. We decided we wanted to sleep on it overnight and went back in the morning. Jeff was there like he said he would be and I was driving away with my new car in less than an hour. Buying a car can be so stressful but my experience with CarMax and Jeff were perfect. read more

CarMax - Used Car Dealers Near Me - Irvine, California