Purchased a vehicle couple weeks ago and Rebecca the manager and Jose from service deserve all the recognition. They have been helpful in every step of the process and always followed up with me. The very best customer service. Would do business again with them. 5/5 read more

Sold our car to CarMax. We simply threw our VIN on some sites and CarMax happened to offer the most. They were also located nearby, so that didn't hurt. Fill out all the info and requests online and then came in with the quote. I was expecting the process to go faster, but it did take around 30-40 minutes. I assume they were gathering the paperwork or something - I don't know, we sat around the lobby for over half an hour watching football while waiting. Overall, the process was pretty smooth and we had the check in hand after the process was complete. After you sell your car, you can stalk it on the website, which is kinda cool. Our car sold within a week of us selling it, guess it was more popular than we thought it'd be. They also made the same amount of money as us for selling it so.... If you're looking for a place to just get rid of your car without hassle, CarMax was good. read more

I bought a car here at first they said I could use my credit card then they said a wire transfer and when I transferred the money he insisted on looking at my bank account to see if the money was transferred even though it showed received on his end. I walked around for a half hour asking for help then finally someone did. Ever one is walking around doing nothing. I like the car the price was ok. But the experience wasn't good read more

Walked out. Made appt, checked in and told to wait for call...left after 30 minutes and they finally called 50 minutes after I checked in. lol...I was almost home. Saw many sales personnel on the floor chatting. read more

Great car selling experience. Terrible car buying experience. They sold me a Jeep Grand Cherokee that needed to replace two batteries, AC and stereo that I didn't know about. I bought it on Tuesday, the next day after purchasing the car, I noticed many things that were wrong with it. I wanted to bring it in right away but they said they were busy till Monday. I called my sales guy Alex and he assured me that while the car is in the service, it won't affect 10 days money back guarantee time period. When I dropped it off Monday, they told me that their system is down and they don't know how long it will take to fix it. Luckily they called me the next day and ordered the parts and they took care of everything. Thank you Jose! When I found out about their extended warranty, I called the sales manager Chris to see if I can purchase. He told me that today (Thursday) is the last day to return the car and repurchase the car in order to purchase extended warranty! I told him that Alex the sales guy not only didn't tell me about the warranty for purchase, he said while the car is in the shop, it doesn't count towards 10 day warranty. Chris said that's not true and I have a day to return the car after sitting there for 4 days. Their warranty doesn't mean anything if you don't return the car within 10 days even though they lied about 125 inspections have been completed. Clearly they don't stand by what they sell as long as they make a sale. I could have bought my Jeep any dealership in OC but decided to purchase from Carmax because of their good reputation and my previous experience selling. I feel that I've been taking advantage of and I'm really sad to see company like Carmax only cares about sales and not a customer. read more

Please be aware this place will find anything wrong with your car so they can pay the least amount possible. I've serviced my car through the dealer for many years. I bring it in to carmax and they lie about the condition of my car so they can give me less money. I will never do business with them. read more

I'm giving this CarMax 5 stars based on the experience I had having Luke as my sales consultant. I recently got into an accident and having to find another car on top of everything I needed to deal with has been extremely stressful to say the least. Luke made everything stress free and seamless! He definitely knows what he's doing and I really appreciated his feedback on the other options I had in mind. Thank you so much for your assistance in helping me find my new car! read more

I requested a 2021 Tesla Model 3 transfer to the Irvine CarMax. I was contacted about its arrival and promptly made an appointment. The car was ready for its test drive and Addison was the sales rep. I'm glad that Addison was assigned to me, as he went over everything about the Tesla. His knowledge about Teslas and the driving experience were top notch. I'm glad that they specifically assigned him to selling the Tesla, because it means that its not just a generic salesperson. Although I did not end up buying the car, I appreciated the level of service and attention provided by Addison and CarMax in general. Thanks. read more

I've been on this branch to find car many times and still looking. i didnt care to leave a review for any one got thier service till last evening. This review is for "Jana" ONLY.. she's super professional and helpful!! right couple days before i paid $100 for car transfer but i didnt like the car due to false info ( had paint) i told her the story and she informed me my right of getting refund for not getting what i supposed to get.. Much Thanks to Jana!!! Get your appointment with her!! you will be surprised;) read more

You need to watch out for this place. This is the second time I have taken a vehicle here for the value. The first time they said the car had a salvage tile and they wouldn't buy it. This time they said the vehicle isn't running right. We took it straight to our mechanic and they put it on the computer and told us the truck was running right. But a employee which we have the name of but won't publish it, can drive it and tell us something is wrong. Then she tell us the truck has a salvage tile. We know for a fact that it doesn't so we ran a car fax report, Tile is fine!! Here's the best part of the review, they offered us $11,000.00 We listed it right over $20,000.00 and we have several offers already!! Be aware of their tactics read more

CarMax - Used Car Dealers Near Me - Irvine, California

This has been the worst dealership for online buying my fiance was on the phone with them for 8 hrs she submitted all documents before noon, and she is still on the line with them they promised they would have the car delivered today, but as of yet, this has not been the case. She has purchased many vehicles from Carmax, and it's just sad that she is not well and has to be treated in such a manner. sincerely feeling bad for Her read more

Absolutely the worst experience I have ever had. NEVER come here or bring your car to this location. People are rude. They don't care at all. I had a 11:30 appointment. They told me it would take 30 min.... They took my info, and then made me wait 30 minute only to tell me it would be another 30-45 before someone could see my car. Employees were chatting sitting around on their phones. They should fire everyone and close the location. Reporting them to the BBB as well for deceptive marketing. What is the point of an appointment if they are going to just make you wait hours? Wasted half my day. Terrible and embarrassing read more

I had such a wonderful experience purchasing my dream car a 2016 SLK 300 with only 40k miles, at carmax. I have been wanting an SLK since I was a little girl, however I had a hard time finding one within budget and that was from a reliable dealership. I had terrible experiences with other used dealerships and even carvana, so I was beginning to give up until I came to carmax. The process started online when I held the car for my appointment, I walked in at my appointment time and within 10min I was helped by frank who was an absolute pleasure. He was knowledgeable on the vehicle and thoroughly went through the history and carfax with me. The approval process for financing was very quick and we had options within minutes. Frank was even nice enough to place a bow on the car for me since it was my birthday gift to myself, my dream car. Overall I had the best buying experience I could ask for thanks to him. A month after having the vehicle I noticed a concerning noise and brought it to their attention, luckily carmax has an amazing warranty so they were able to take my car into service at no cost to me, the service guy Marvin helped me out and he was amazing. He was attentive to my needs and listened to all my concerns and questions, they even sent my car out to a Mercedes mechanic to double check and ensure that there was no issue, meanwhile this entire time Marvin was great with communicating every step that was being taken. Shortly after I had my dream car back in my hands in perfect condition and no worries. I was so pleased with my overall experience that I recommended carmax to my friend and she ended up making her vehicle purchase through the Costa Mesa location as it was closest to her, however she then took her car into Irvine when she had service concerns and Jose welcomed her with open arms and took care of her concerns as well. I highly recommend anyone looking for a vehicle to go to carmax in Irvine, everyone is so kind and you won't feel like they are vultures just trying to sell you a used car and send you on your way. Here you will be treated like an actual valued customer and your business will be appreciated. read more

CarMax - Used Car Dealers Near Me - Irvine, California

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DO NOT BUY from here .They sold me an unsafe BMW with bald tires.Only had it 4 months and my tire needed replaced .They wouldn't do it .The guy that sold me the car said the tires were new .Lol come to find out he lied only 2 were new the other 2 were practically bald .Brandon from Customer Relations is a complete joke no help at all . read more

CarMax - You can see it's bald and unsafe to drive . - Used Car Dealers Near Me - Irvine, California

What a great experience! I needed to get a new car. I had a car in mind and went down to just look. They had just what I was looking for and it was perfect. My sales associate, Jeff was just fantastic. He was friendly and helpful and made our looking for a car go so smoothly. We decided we wanted to sleep on it overnight and went back in the morning. Jeff was there like he said he would be and I was driving away with my new car in less than an hour. Buying a car can be so stressful but my experience with CarMax and Jeff were perfect. read more

CarMax - Used Car Dealers Near Me - Irvine, California

Great operation from start to finish. No pressure whatsoever. Quick and efficient! We found a nice reasonably priced used car. Had no worries because Carmax has a 30 day trial return if you don't like it in addition to a 90 day vehicle warranty. Any issues found during that period will be handled by them to conclusion. Exceptional deal for a customer purchasing a used car. Steven at the front door was beyond helpful in helping us find our vehicle. Rick & Jose in service we're absolutely exceptional and went above and beyond for our service needs. THIS is how it's done! Highly recommend Carmax and their exceptional team read more

*EDIT* I changed my rating to one-star. There are some good people who work here, but I just found out that the car I returned to CarMax due to probable engine damage is listed for sale again only one day later. Do NOT buy here. They don't give a crap. An honest company would have taken the time to fully diagnose and correct the damage I reported. Some of these cars are not safe to drive. The check engine light came on again. After getting an inspection from an independent mechanic, they suspected that my used Lexus' engine had internal damage. Unfortunately, this car did not work out for me and after 24 days of ownership, I decided to return it. Some advice for non-mechanic buyers - please have several inspections when purchasing a car from CarMax. My car was inspected 7 times (first in CarMax Murrieta, second was a quality check in CarMax Irvine, third was an inspection from my neighbor mechanic during my 24-hour test drive, fourth was at CarMax Irvine service department after the first CEL light came on, fifth was at a local Lexus dealership, sixth was at CarMax Irvine service department after the dealership discovered an oil leak, seventh was at an Independent mechanic shop after the second CEL light came on). Had I not gone through this process, I could have ended up with a money pit down the road. This car was a 2015 Lexus with 122000 miles. CarFax and AutoCheck reports looked clean. The CarMax 120-point inspection is NOT thorough enough. Do your due diligence and have multiple eyes look at whatever car you are interested in. The silver lining is that CarMax DOES honor the 30-day money back guarantee and they DO cover any repairs you need within the 90-day warranty. Returning a car was quick and easy - shout-out to Vincent and Jeremy for helping me out. And big shout-out to Patrick from the service department for doing his best to accommodate me. read more

Be careful this place low balled my trade in and now everywhere I go it now shows up. Kelly blue book says 4,500 to 6,000 trade in value and they offered me 2,500. read more

Whatever they're paying Ivan, it's not enough. He went through the paperwork flawlessly and helped get our car sold to Carmax quickly and easily. He explained everything and answered all questions. Ask for Ivan when you go, you won't regret it. read more

Got a quote for a car we were selling... got there and they said it was expired! Lost $1k because we didn't walk into their shop within a week... excuse we got was that this time of year, cars devalue . read more

I only visited this location in order to receive a quote for my vehicle. The online appraisal process is never guaranteed so I figure going in person would allow for a better evaluation of the value on my car. The location is very big and can accommodate a good amount of guests, as they have office tables and chairs spread out throughout the main lobby area and additional seating in a waiting area. From start to finish, it took just under an hour to meet with a consultant regarding my appointment, hand off my keys to allow them to test drive, and return back with the consultant to receive my quote. Was it the best price? Not really, but it wasn't atrociously low either. Was it easy? I would say yes, because I didn't have to jump through any hoops to book an appointment and the sales advisor was very direct with letting me know about the car pricing and how long the offer was good for. I didn't bother with haggling because I just wanted to see the ballpark value of my vehicle. I have another friend with a good experience, so my overall impression of the company is that they offer exactly what they advertise in terms of quoting and buying your vehicle. read more

SELLER BEWARE!! Went to carmax to appraise my vehicle and can you say Low Ball!! Carmax is a true low baller . Other dealerships will offer you more money for your vehicle. Make sure you go here last as now other car dealerships seem to have access to their low offers and will low ball you to match carmax's offer. Fortunately the dealership that I sold my vehicle to know high end cars and wanted my vehicle on their lot to retail. I feel bad for sellers who have sold to carmax!! read more

Quick and amazing service! I bought and sold a car from this location and I did not have a single issue. Very easy and painless.

I drove from San Fernando Valley to Irvine to finally find my vehicle. It was totally worth it! The customer service I received was EXCEPTIONAL.. Kwesi Coleman made everything so easy and his attitude was incredible. He made my Wife and I feel so comfortable, he answered all our questions and made sure we knew what we were getting. I feel so blessed for being able to find my Dream Car but also to come Across people like Kwesi. After two days buying vehicle I found a big scratch on a rim and a broken panel I didn't noticed the day of purchased but Kwesi and his Manager Luis made everything better. I know for a fact I will be driving back to CARMAX Irvine to buy my wife a new car just because I know Kwesi and his Team will take care of us.. read more

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Called CarMax told them specifically I had a ford maverick I just paid the last lease payment. I was told that they would take care of the lease end and purchase the vehicle. I drive to CarMax and that is completely untrue. What a waste of my time. read more

had to take jeep back a second time for the same reason broke. door mechanism window won't roll up or down. jose instead of looking up the information assumed the previous work i had done was only 12 months warranty and sent me to another mechanic since it would have taken probably till after christmas to fix. diagnosis i have to take back to original mechanic because it has two year warranty not one. absolutely wasted my time and the shops time and money. i had even expressed how horrible i had already been treated previously. jose staff including service manager have zero regard for feeling time money. im so upset. absolutely waste of time and i have the max care. read more

CarMax - Used Car Dealers Near Me - Irvine, California

I had heard good things about CarMax when it comes to selling your car. I went online to get different offers and Carnac's offer was the highest. I followed the steps online and the only discrepancy is that their website said that there was an option to have someone pick up the car and do the transaction at my house, but when I called, the rep told me that they didn't have any availability and that id have to go to the location. Got a same day appointment and took everything they recommended. I was a little worried that the were going to bait and switch me with the online offer, but they paid me what they told me and everyone I interacted with was pleasant and competent. Their offer was $1500 higher than what Kelley blue book quoted and cars.com quoted me. So check them out if you're trying to sell your car! read more

Paid $99 to have a 2025 Range Rover sport shipped to the Irvine location. Loved the car but noticed significant paint cover up on the front bumper but the report carmax showed said no accidents. Thankfully they offered me with a 800+ credit score ridiculously high rates in the 7's so didnt buy it and went home to shore up financing. I decided to ask my budy who works at a dealership to check the carfax because of the paint cover up and scratches and it in fact WAS in an accident. BEWARE they use Autocheck not Carfax to hide reported accidents. On top of that my buddy said my market trade in for my car was $24k and they offered me $14k. Modern day robbery they just prey on people who dont do their research. I better get my shipping fee back. Got my hopes up for nothing and will not work with them ever again. They also make the process difficult to use outside fianncing you literally have to get a check from a credit union to buy it. read more

Horrible customer service. The purchase transaction was 99% complete and I then walked out due to a back office and sales manger rudeness. Never again. I can find others to give my money to. read more

My whole experience was nothing but pleasant and communicative and easy! I so appreciate every single person here that helped me. Corey, Emily, Angie, Gina. The whole process is streamlined and I so appreciate it. And I love my new car! Great value, great quality car. So excited to have a car that's going to better meet my needs. Highly recommend this location if you're in the market for a new car. read more

Great service overall. Fast process, easy and no headache. If you plan for fast sell for your car, then this is the right place to be. Customer service was fantastic. read more

CarMax - Used Car Dealers Near Me - Irvine, California

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Don't even think about buying a used vehicle somewhere else. Great selection, service and attention after the sale. CarMax is great!!! read more

I booked my appointment online, and when I showed up, Emily had the vehicle clean and ready to roll. The whole experience was a breeze--I was in and out in under an hour, cruising away with a new toy.! =) read more

Irvine carmax management are horrible and lie out of ommission. It was almost 3 weeks since the car I ordered was delivered to your location, no communication for almost a week on why it was being held. I had to contact carmax 3x to even get an idea of what's going on and get a hold of a store employee "Alex" who was more helpful than anyone else. I've been buying cars through carmax for almost 10 years and am disappointed in your company and service. This is probably one of the worst experiences I've ever had trying to buy a car. First off after a week of no communication after the car arrived they tell me the bumper needs to be replaced with no reason why. Then after a week they tell me the rear window needs to be replaced and not ready to test drive. If the rear bumper needs to be replaced and window is cracked it means to me that the car was in an accident of some sort during transfer and both needed to be replaced, because it was for sale, ready to test drive, and ready to purchase in another carmax store in Norco California. Therefore I feel like I've been misled by poor communication and lies of ommission. I wanted to do business with you, but your company has lost its integrity in my eyes. I know im just one customer out of 1000s you see on a daily basis. But you will lose 1000s of customers if you continue treating them this way. read more

I recently bought a car from CarMax in June 2024. The car started to burn oil after the 10 days return policy they had. After that it has been having consistent burning oil where I had to pour more oil every 2 weeks. I shouldn't have to be doing it if the car was a 2019. About 1 month into the car, it was making a knocking rattling noise that became more consistent when you hit the gas peddle. I took the car in for an oil change x2 at my own mechanic shop and every time they did the oil change, my dip stick was not reading oil or didn't have oil on it. Keep in mind I only had this car for 3-4 months. I called CarMax beginning of September due to the problems still happening. They basically turned me away and told me to go to the dealership. Super super poor customer service. I spoke to the Service Department manager I believe his name was Rick and he was super rude about it. I would avoid coming to this Carmax location. If you want Poor Customer Service definitely come to this location. If you want a car that will start having problems after the 10 days return policy then come to this location. read more

They give out quotes and then when you go in to sell your car they suddenly discover issues. I got one quote for $14,600 that was the same after the inspection. Today I brought the same car back and the quote was $14,400. Then they did another inspection and reported body damage and a couple of other things that weren't on the first inspection and lowered the offer to $13,00. I gathered my keys and papers and left. I will never do business with CarMax again. read more

Awful did online appraisal received offer. Uploaded all my documents on the Carmax website. Was requesting a pickup which they offer on their website. Have not heard a response in 3 days. Have called four times and keep hearing responses such as the documents have not been reviewed or they don't have my information online??? read more

I have bought cars from other CarMax locations and had a great experience, but working with the staff at Irvine was very disappointing. I was never informed of the 24 hr test drive option, and the car that I ended up buying had something wrong with it as soon as I drove it off of the lot. There was a loud clicking sound that started about 90 seconds after turning the vehicle on and then when I turned it off. If I had known about the overnight test drive option, I would have done that and saved myself a lot of trouble. The car that I purchased was a hybrid and the salesman told me that the extended warranty covered "all hardware and software on the vehicle". I found out after the fact that the warranty actually didn't cover the hybrid battery at all. I bought the car knowing it had an incomplete key fob and some cosmetic damage to the inside door panel. The service department called me the next day after taking the car home to make an appointment to look at the door panel, and that's when I informed them of the clicking sound. The guy assured me it would be an easy fix, but said I had to wait a week to get an appointment to have it looked at (which would be 7 days into my 10 day return window). The day of the appointment, the service department called to tell me that their computers were down and they couldn't look at the car until it was fixed. They did call me again later that day to tell me that their computers came back partially and they could reschedule me for the following week, which would be AFTER my 10 day return window. I had to argue with the man on the phone for almost 10 minutes before he suddenly found an appointment the next day so that someone could at least diagnose the problem; I would still have to wait for the following week for anyone to try to fix it. When I arrived for my service appointment, there was 1 guy working in the whole department and it took 25 minutes for him to even acknowledge me waiting in line. At that point, I was so frustrated with the whole experience that I decided to return the car. Maybe the clicking sound was an easy fix, but the lack of communication of my options and explanation of the warranty during the buying process and the way the service department kept pushing me off once I had the car made it feel like they were trying to stick me with a defective car. read more

I have purchased my last two cars here, and will probably purchase all future cars here. Where salespeople are not always the most knowledgeable, the Carmax website and business model makes up for it. A) easily ship cars you are interested in that are at CarMax close by B) you can return your car within 30 days (and reasonable mileage) if unhappy with full money return C) Efficient scheduling D) Easy check-out when purchasing if you plan ahead with sales rep. Super fast compared to most major purchases, or purchasing from other dealerships E) When salesrep doesn't know a feature about your car, they are totally honest about it and find the answer quickly. No haggle. Honest car buying. Don't expect experts on your vehicle. but expect efficiency and honesty. read more

Lowball offers for cars. Will never be back. waste of time. Took about two hours for them to check out a car with only 34,000 miles in perfect condition. They gave a terrible lowball offer. No more visits to Carmax for me. read more