In the comment it says the team followed up with me that is incorrect information again they're telling you things that are not true they never have contacted me about anything read more

I'm not going back to this place. I've brought two cars in to sell over the last few years and both times they offered me a ridiculously low price. A very similar Volvo to mine is selling nearby for close to 8k, and these guys offered me $1700!!! Total waste of our time. Do your homework. Look at NADA guides, Kelley Blue Book, and Edmonds to get an idea of what you should be getting for your used car. Edmonds is often on the low end of the three. read more

I purchased a vehicle recently and before the 7 day return option expired, I decided to have a full inspection performed at a qualified dealer. Turns out, the vehicle needed over 1,000 in repairs; to include two leaking gaskets, new shocks and 4 failing in-links. Thank goodness I spent the extra money to get it inspected. Carmax says it does a 125 point inspection and makes all necessary repairs to provide the consumer with a quality used vehicle. NOT TRUE in my case! I don't trust them. I recommend you don't either. Many people have experienced the same issue as well, and in fact there is a class action law suit over their false advertising. Read on line reviews and BBB complaints before purchasing from them. I hope this review saves someone from making a purchase and then being stuck with a vehicle that is in need of many costly repairs. read more

My first experience buying a vehicle from carmax. From the salesman Stan thru Emily in finance were truly professional.

Incredible selling experience! Very very very streamlined process with a great offer on my car. Was soooo impressed with the courtesy of the staff... 100% recommended when selling a car, whether it is on a lease, loan, or owned outright. Thank you CarMax! read more

Unprofessional and rude had me waiting all day on my car that wasn't even ready wasted time and money

i will never use carmax again!! i sold them my car 2 years ago and am in the middle of a lawsuit because they never took my name off the registration!!! go anywhere else!!! beware!!!! read more

Great experience! I highly recommend getting a car here. Very helpful staff. Karen is amazing! She brought in the car I was looking for at no cost to me and I was able to discuss financing before going in. The process is very simple and straightforward. read more

Do not come here to sell your car! My car had a minor fender bender and Carmax appraisal came up as "not safe for driving", "totaled", and has "frame damage". Checked my Carfax myself and none of those were on the report. THEY ARE A RIP OFF! DON'T FALL FOR THEIR TRICKS! read more

The service here, to my experience has been great.. HOWEVER: It is clear to me that Kelly Blue Book, Autotrader, Car Max and the like , while appearing to want you to get the best price for your car, are ACTUALLY trying to get you to accept their lowball price so THEY can step on the price and sell the car at its actual fair market value. I am especially disappointed in Kelly Blue Book. They are NOT at all interested in giving us what they used to give us: a fair market value for cars. They are quick to give you a low ball estimate for selling your car, trying to get you go to the easy way, so they can pass the car on to a company that will get fair market vale. When you can pretty easily get 30-40% above their quote (or Autotrader's quote, or Car Max's quote) by selling your car yourself, then the price you get IS THE FAIR MARKET VALUE. The discount price they quote you is NOT. They are trying to rip us off. Plain and simple. read more

Definitely one of the worst experiences trying to sell a car. They advertise as easy, but nobody there knows what they are doing. I called ahead to sell my mother's vehicle after she passed and make sure it wasn't going to be a problem. Was told it was simple and I would need to provide: Title/pink slip, driver's license, death certificate and sign a document stating I was authorized to sell the vehicle. I could get a check I her name. No need to deal with transferring into a trust. All seemed to be going ok until I got to finance. They said it would be 20-30 mins wait. After over 45 mins I started on all the paperwork. All seemed to be going ok, but they said the check wouldn't be in her name or the name of the trust. It would have to be transferred to my name and then a check made out to me. I completely wasted over 3 HOURS there as they moved me from department to department. They should have told me these issues any one of several times. I even confirmed before waiting 45 mins that it wasn't going to be a problem. They have NO MANAGER, just assistants there. Of course the person that told me that had gone home for the day. I left without selling the vehicle. The employees will say anything to get you in but won't follow through with what they say. It's a "mistake" that cost me several hours wasted. Avoid this place at all costs if selling vehicle. read more

I had reserved a car to be shipped to the Canoga Park store for my purchase. After 5 days and no updates, which I checked numerous times a day, I called the Canoga Park store about the whereabouts of my vehicle. I was told that the Irvine store had sold it out from under me. This is pure crap. I will never deal with CarMax again. That was MY car. These people are obviously poor business people and do not keep their promises. read more

I was searching for a used car and found what I wanted at Carmax. I'm the sort of person who does all the research himself and just goes to the store to do a final inspection and to purchase. For someone like me Carmax was perfect. I emailed them about the car I was interested(2009 Prius) made sure it was still available and headed over on a weekday. Took the car for a spin, checked out the various scratches and other damage. Decided the car was a good deal compared with the others I had seen around(for the record it was about $1000-$3000 below similar vehicles that I saw at dealers). Brought my own financing and they didn't give me any problem about that. Sold my old car to them. The appraisal was fair, probably lower than I could have gotten from a private party, but honestly the car was a giant piece of crap. My impression, low pressure sales make this worthwhile. Realize that its a no-haggle sort of deal, so you are better off trolling their webpage for a car that they've posted for less than others. read more

Never buy from CarMax they sold me a car that was a lemon.. irvine CarMax sold me a car that was in a accident never told me till I had started having problem the car was a lemon I had to put over 2000 dollars and still falling apart read more

CarMax - Used Car Dealers Near Me - Irvine, California

The worst experience ever. Discriminated, belittled and pushed out. DON'T EVER BUY FROM HERE. I have been to this location a few times now. The first experience was about 2 weeks ago. Serious about buying a car. I had my current vehicle appraised. I waked the lot after getting my appraised, and didn't find anything I was interested in. I went online and request to have a vehicle transferred. Second time I went in, I was called by another carmax over 100 miles away from me to tell me "we are confirming your vehicle was delivered here, and when I would like to come see it. It was shipped to the wrong location. I said forget it on that vehicle and requested another one to be shipped to Irvine. No one ever followed up with me, not a phone call nor email. I walk into the car dealership in Irvine for the third time with carmax. No one helped me. I finally seen a car that I was very interested in only to be told by the "Manager" Ryan " if u want to test drive the vehicle you are going to have to run your credit" he swears he was working at a Bentley dealership. I let him know in order to make a firm decision I would like to test drive the vehicle so I can make an overall decision. He refused. Since he refused to let me test drive the first vehicle, I then found a second choice. I put my name on lithe list and waited for over 2 hours while they were "getting someone to help me". Finally tired of waiting I approach their lobby desk and asked how much longer it would be, just to be interrupted by the "manager" Ryan who said he was not going to allow me to test drive a vehicle. He said he "looked up my profile and I am just wasting everyone's time" he said if I wanted to test drive ANY vehicle I have to get approved through financing to ensure I wasn't going to waste their time. I asked for his business card and he said "I'm not giving you anything, you can call and complain to Our corporate office, they will contact me and I will tel them how you like to waste people's time. Do not ever work with Eddy - he had he audacity to tell me carmax's aftermarket warranty was better ban the manufacturers warranty on a BMW Do not ever work with Stephen - the guy is completely incompetent and never has answers to anything. Absolutely have no dealing with their "Manager" Ryan. He is exactly the type of employee you DO NOT want representing your company. He ignores people, discriminates and belittles you based on the type of vehicle you want to purchase. Plain and simple STAY AWAY FROM THIS CARMAX!!! read more

Leo was amazing!! Best customer service ever helping my son get a car! I would highly recommend going to this CarMax. Everyone there made buying a car so easy and CJ the manager was fabulous. Thank you to everyone there! read more

This is probably the worst place to go if you want to find a car, Toyota has cheaper deals on all their used cars than CarMax does. No one was helpful at this CarMax what so ever. I would never come here or suggest anyone too. read more

First time user. Had 11 year old car with repair needs. I had option of fixing and selling myself. Chose selling out to them with the engine problem and got $400 less than blue book, which I feel is fair. They were busy and it took about one hour to complete. Easy way of dumping an old car read more

I purchased my Toyota Tundra and my wifes Toyota Corolla at this Carmax 2 years ago along with Max Care. I purchased a Toyota because I drive a lot of miles. I have had nothing but issues with my truck since its been in my possession. They sold it to me with a bad alignment. But couldn't notice it until my tires wore unevenly. Brought it to there attention and they blamed the amount of miles I drive. After going through My second set of tires in 8 months. They still were giving me the run around. My brake caliper started failing on my drivers side just yesterday. Took my truck to them this morning to show them that the safety factor is at a high risk right now and asked for them to take a look since I still have to drive to work in San Diego everyday. They wouldn't even have a technician take a drive in it. They would only setup an appointment for next week even though there's a very high risk of not being able to stop. The customer service in this dealership is horrible. They will do anything to sell you a car or truck. But WILL NEVER help you out to get your vehicle running right without a headache. They don't give you a loaner car when yours is being fixed either. So pretty much. I'm SOL. But.... Toyota Irvine will take my truck in at any time and make sure i get back on the road with a loaner even if they can't look at it right away. Then I'm stuck paying my deductible since Carmax won't take it in right away. I WILL NEVER EVER BUY ANOTHER VEHICLE FROM CARMAX. read more

Duy Le helped me out from the start. He treats the car your buying as if it was his. He fully takes care of you. Fully recommend going to him! read more

Superb and excellent service - smooth and hassle-free as they had promised. Worked with Wayne Holder to sell our vehicle. He followed up very unintrusively and made sure everything was handled correctly. Would definitely work with him and CarMax again to purchase a vehicle in the future! E read more

While this is a One Star Rating for the service department, the sales department gets 5 stars for their excellent service. We've purchased 3 vehicles from this location and each time there is a service issue. (Have your vehicle checked by a mechanic after you drive it off the lot, take it back and make them fix it!) The first 2 times were pretty simple and it was taken care of, although the kept the vehicles for a few days. This last time was a nightmare. We notice after we left, a flapping sound on the roof. When we got to our destination we see the seal for the front windshield hanging off. We call immediately and had to make an appointment for the following week. My wife takes the van in, and they had to order a part, make another appointment. My wife shows up another week later and the kept her waiting for 2 hours without telling her anything. Apparently the window specialist was in traffic. (So this guy wasn't even there at the scheduled appointment time!) She leaves with a new appointment for today. Meanwhile she tells me this, I call to complain but the service manager is out to lunch. Try again later, get an answering machine. Finally get a return call the next day with an apology, and was told this was not like them. I mentioned their yelp reviews and that shut her up for a minute. She asked that my wife reschedule a half our later the next day so the window specialist will be there waiting for her to arrive. All goes well when she got it fixed today, except my wife had to check on the car to see if it was done over an hour later. It was and the service technician forgot to call the desk and let them know. Not once did the service manager apologize to my wife. While I can recommend purchasing a vehicle, their service is horrible. read more

i went to carmax today to sell my car. i called at 10am i was on hold for 45mins to set up the an appraisal appt. The people in their "business" area are not helpful. there was 3 people. a man who needs to go back to school, a women by the same of Sandra and some other lady. all who could give a f about you. rude and unsure of what is going on their daily tasks. its mind blowing how incompetent people are when it comes to finance and their business skills. I will never go to carmax again. read more

I wanted to get my car appraised so I set appointment in advance so that I will not have to wait very long. As soon as I set the appointment, David Dildy called to confirm my appointment. Since I was at work, I responded to his e-mail to confirm my attendance for that following Friday. When I finally arrived, I was greeted with a man whose odor was less than pleasant. I told him that I had an appointment at 2:30 pm (I had arrived 2:25 pm). He seemingly "checked me in" then told me that someone will be with me. 30 minutes passes by and now I am thinking, what was the point of my appointment if I had to wait 30 minutes? So I approached the front desk again, which was now occupied by someone different. I told him why my appointment that was scheduled for 2:30 PM is taking 30 minutes to even begin? He then proceed to check to see if David Dildy was available. To my shock, he was not even on this day. Not only was he not here but he never informed me that he will not be here. This was the first strike. He explained that what the first individual did when I first walked in did not "check me in" but he put my name down as a walk-in. That was the second strike. The experienced was somewhat reconciled when I was placed on top as a priority on the list and individuals that weren't responsible apologized in their place. It was refreshing to see that some people cared about customer experience even though it wasn't successfully carried out in the beginning. This review is two stars because of the effort of the individuals to rectify the experience. Otherwise, I would've given one star. read more

Carmax has a new client for life. I hate car shopping and really did not want a hassle involved in the process but Carmax has changed the process into a simple, fast and very efficient way of handling purchasing a car. Nick Sekhon was responsive and very helpful when we wanted to take the car for a test drive and purchase the car. We live in the Inland Empire which is about an hour from Irvine. We told Nick we were on our way and he was there waiting for us. The car was perfect just as their internet ad indicated. The paperwork was handled very quickly by Erin Green and she was very organized and took her time explaining everything to us. To say that it is as good as it gets is an understatement. To me, they valued my time as much as I do. The entire process took less than 2 hours (that included the car review and paperwork) Thank you Nick and Erin! You both made buying my dream car a reality. I am very grateful to you and Carmax! read more

Apparently the service department is only open weekdays. So if you work week days you are out of luck. When I questioned them about their policy I was told by the person in the service department that he was hanging up on me. Then I asked to speak with a manager then and he said he was hanging up on me and hung up on me. Definitely will not purchase another vehicle from them. Won't recommend them to anyone. read more

My husband and I had a very negative experience this past week with Sales Associate, Karen Botticello. We are expecting our first child in October, and needed to upgrade to a larger vehicle. I had sold a car to CarMax in the past and had a wonderful experience so I insisted to my husband that this was the first place we look. We did our research of the cars available on the lot and came prepared with a list that we wanted to look at and potentially test drive. Within seconds of meeting us, Karen told us that out of our list of 5-6 cars, she would only allow us to test drive our "top 2," and stated the reason as "because we weren't seriously considering buying a car." Let me be clear, we will be purchasing a car. However we both wanted to look and test drive more than just two cars (as I'm assuming most people do before they make such a large purchase). The appointment continued to go downhill from there. It was such an uncomfortable experience we ended up leaving after our first test drive. This sales associate does such a disservice to the CarMax brand as a whole. I hope that this poor behavior is addressed and remedied. It COMPLETELY ruined our car buying experience and has made us reconsider using CarMax. read more

I can't be more satisfied with my experience at Carmax. The haggle free policy and their outstanding customer service will make me recommend them all the time. They are replacing my bumper for free! I was getting ready to negotiate and explain why it should be on them but didn't have to! At all! They offered it right away without me asking for it. They have high quality standards which making the buying process smooth because you don't have to worry about the quality of the car you're buying. Definitely a great company! read more

This place is an awesome place to look at cars. Not sure if I would choose them to buy from rather than stick with the manufacturer's dealer's warranties instead. Anyways they have a pretty decent selection of cars ranging from sedans to coupes to trucks and more. All sorts of different brands like BMW, Audi, Mercedes all the way to the Hondas and other brands here. They will let you test drive but likely try to get you back in their office to talk more but not always. Stop by and check it out the staff is nice and relatively knowledgable especially considering the wide array of cars they see. You can always google or call a local dealer for extreme specifics. -Josh Bois, Global Entrepreneur read more

As the one-star rating implies, yes, hated it. The experience my boyfriend and I had was nothing short of wretched. Now, before you read this and write me off as a crazy loser with nothing better to do: I have decent credit, I make 6 figures, I'm a functional adult, I have a full time job which is all consuming, HOWEVER, my experience was so horrific that I wanted to make time to potentially warn others and save them an epic headache. SO, my nightmare began a few weeks ago when my boyfriend was interested in purchasing a used Subaru. We found his ideal car match at Carmax Irvine and were assisted by a gentleman (ahem) named Paul Benett. After taking down our information and running our credit, Paul came back with a "12% interest rate", which conveniently tacked on an additional $9,000 to the final price, and also made us both feel like we were "lucky" to be able to get anything all, and that Carmax financial would DEIGN to finance us poor peasants for the duration of the SIX YEAR LOAN. Though all of this seemed a bit suspicious since we were trying to purchase a used 3 year old Subaru with 50,000 miles on it, our confidence was so bashed during the whole experience that we were shocked that we were leaving in something more than a horse and buggy. The next day, my boyfriend went through the car to give it a good once over, and the battery died...additionally, the brakes were suddenly squeaky and lacked pressure, the car made a loud popping noise whenever the car turned right, and we noticed that the hood was not lining up with the bumper on the right side, as if it had been in an accident. This begs the question: what exactly are you inspecting during your 120 point inspection, Carmax? are you really taking the time or are you just doing anything in your power to get it to drive off the lot? We were informed that we had 5 days to return the vehicle as well as 30 days of free maintenance, so we took the car back to Carmax Irvine and asked to speak with Paul. Paul came out to speak with us, and it was blatantly obvious that he was not happy to see us. He looked at us like we were an unplanned root canal versus the customers who had dumped a chunk of commission in his pocket barely 24 hours prior. We explained our laundry list of issues to Paul, who responded with "So what? do you want to return it?" in a very bitter tone. Not "What can we do?" "How can we fix this?" We were met with ZERO semblance of customer service and no intent to keep our business. We replied with well, no, we just want it to be fixed...reasonable, right? WRONG. We were sent to the service department, who we again explained the issues to, and we were told they would be in contact. After a few days, the service department reached out to let us know that the battery was bad. Gee, thanks for the hot tip. Again, inspection? Anyone? We reminded the service department about the brakes, which they assured us were checked and fine, and they told us the car would be taken to the body shop and that the service department was working with management to resolve the issue. So after a total of 8 days, the service department let us know that the car was ready. We went to pick it up and noticed there were new scratches on the door, the interior was smeared with grease, and the hood of the car was bent to fit, not repaired, but bent. Complete with dents and a paint crease from the bend. We were both in a sort of shock. We took the car home, slept on it, agreed that the situation had been completely mishandled by Carmax, and decided to return it. We were met with the same awful customer service, but luckily, we were able to unload the car and get back to our normal world of sense and logic. We ended up going Subaru of Irvine where we got a screaming deal on a brand new 2016 Subaru Impreza Sport edition, with a 5 year loan, and 3.8% interest rate, with the same original ticket price as the used, broken garbage we got from Carmax. The moral of the story: proceed with caution...and by proceed with caution I mean don't ever go to Carmax. You're welcome. read more

Bought a used car and the convertible top was ripped, so they agreed to replace the top. After dropping the car off, they called to say it would be delayed while waiting for the top to ship from Puerto Rico. Four weeks later, the car was ready. When I went to pick up the car, the service department wrote the wrong mileage on the repair order (36k, when the car actually had 53132 at purchase) but the car now had 53555 and was on EMPTY, with only 40 miles of fuel remaining (I had filled it before dropping off). The car was filthy and when I went to clean it at home I found lots of metal shavings (probably from the work on the roof) old food, half a bottle of gatorade and beer cans under the seat. Someone drove my car for 4 weeks and racked up over 300 miles while they were "waiting" for the new convertible top. And by the way, read the details of the extended warranty closely, only one paragraph of what IS covered and four pages of what's NOT covered, I didn't buy it, nor should you!! read more

First, you should know that I have performed banking audits for car dealerships for many years when I worked for a large CPA firm (KPMG) a few decades back. So, I know the process very well. Here is my Son's first car buying story: 'Mark' the Sales Person at Car Max in Irvine, was nice at first; but a real honest-to-god donkey, most of-the-time my Son was test driving a 2012 BMW. My Sons first time to purchase his first auto two weeks ago was completely impaired by Mark (the Car Max in Irvine Sales Person). I am buying my Son (16 year old) his first car (like I said). He (my Son) was unclear on the type of car he wanted; so he tried a few cars at other dealerships and other days prior to meeting Mark the Sales Person. My Son looked at (Mustang which he did not like the cheap feel; a Challenger, which he liked; but hard to see out-of; and a convertible BMW which he really liked but wanted a convertible). So, when I was contacted by CarMax of Irvine Management that a transferred 2012 Convertible BMW was just delivered unto the lot I took off from work, to have my Son try it out. When we first met Mark (The Car Max Salesperson) was nice. But when we started looking at different cars, Mark (The Salesperson) was so obvious about sell my Son the BMW, he refused to listen to my Son's requests. When my son asked about a Camaro (for example) that was before him on the lot; Mark (the Car Max Salesmen) response was: 'you wouldn't like that car; they breakdown all the time.' When we finally got around test driving the Convertible BMW, my Son asked to make it a convertible. The response from the Car Max Salesperson 'Mark' was to (I am not exaggerating) roll his eyes and try to intimidate my Son into reversing his request; which I let happen to see what would transpire. Finally, the car was made into a convertible and we were off on a test drive with my Son driving; I was in the front seat and Mark (the Sales Person) in the back seat. While my Son was test driving the car, Mark (the Car Max Salesperson) gave specific detailed driving directions, so that we drove around the block and ready to pull into the Car Max lot to make the sell after approximately 7 minutes of a driving test. This is when I stepped-in, and told the pushy Salesperson 'Mark,' to take it easy, let him drive the car and let him get a feel for driving it. 'Mark,' the pushy salesperson in the back seat, now started making all kinds of breathing and exasperating sounds, like he had to go to the rest room or had something more important to do. Plus all the little snippy comments that were just made to intimate, made me more determined to allow my son the opportunity to reasonably try out the car in earnest; however 'Mark,' did affect my Son by making him very uneasy. Then I asked the Salesperson 'Mark' to try another BMW with a little larger engine to give my Son the feel and driving differences between a 3 and 5 series BMW. The experience was a disaster; with the salesman (Mark) now making gowning sounds the full five minutes my Son test drove the car. That is correct... a five minutes test drive. I told Mark 'the Salesperson' that my Son's Coach wanted a meeting in about thirty minutes before the test to give him a heads up and seeing what would happen: Mark, did not disappoint me with his open hostilities in the back seat, almost causing us to get into an accident during a U-Turn dictated and really demanded by 'Mark,' the sales person thinking his time was more valuable than anyone else's. I never said my Son was buying the car that day. And when we were dropped off in front of the office after the test drive, I went directly to the Car Max Manager at the front desk and told him that Mark (their sales person) was a complete Ass during the test drive and almost caused an accident. While I was driving off the lot, I was called on my cell by Mark who wanted to know what was wrong. Really, you're that clueless? Now, I will never, ever go on another Car Max dealership lot. I will not buy from companies that treat customers in such a fatuous manor and do not respect customers. Advise: If you're looking to purchase a car: do not get in a hurry; do your research first; and do not let these high pressured simpletons con you into purchasing a car at high retail. Look at the repair history of the car and talk to your trusted auto mechanic about the best car for you. Car Max of Irvine are not evil; just greedy. Buyers beware and go in with details of the car you want and the price you're willing to spend. If you find a car at Car Max you like, leave the lot and spend a little time researching the vehicle (on-line) to make sure it is the right car for you at a reasonable value to what the market place is offering. read more

This place sucks. My dad had purchased a car at a car max in another town. A day later he came to visit me. The car was having an issue. So he called the Irvine location and made an appointment. He took his Mercedes SUV in. The guy who looked at it shouldn't be allowed to work on cars. What he told my dad the problem was wasn't it. If it was that issue he wouldn't be able to drive it.Told my dad he couldn't fix it you have to take it to a Mercedes dealer. Meanwhile the jerks took his Mercedes engine cover and replaced it with a broken one. Watch out for these people. They are crooks. Not to mention when he walked in they treated him like he wasn't worth their time. If i spent 50k on a used car I would expect better service. read more

I had bought my car here about a month ago. I had a easy process with my choosing and purchasing of my Mazda 3. Lee my consultant was great. But when it come to maintenance I have some issues. When I call I get no help or am able to talk to an actual technician who would work on my car. It seems they would rather save money then work on the problems on your vehicle. Other then that great deals at CarMax at Irvine. read more

I can only really rate our salesperson who was EXTREMELY rude and nasty after we would not purchase a car on the spot. When we got on the lot, she made sure to tell us right away, "Well, I was supposed to be out of here already, but I'll stay and help you." [Bad sales tactic #1 - GUILT TRIPPING] We told her, "Please, don't stay on account of us. We are just looking and don't intend to buy today." We were still unsure of the make and model we wanted to buy so that is why we went to Carmax in the first place - so we could get an idea of what we wanted in one stop and have the cars right next to each other to compare. I was trying to be polite and tell our saleslady what our situation was and that we were trying to decide on a make/model and if we'd be better off buying new or used. This woman snapped at me in a nasty way and said something like, "Well, don't buy here. Just go buy yourself a NEW car then. You can get off our lot and buy something new." [Bad sales tactic #2 - Being a condescending jerk to your customers and acting high and mighty about your product instead of giving your customers reasons WHY they should buy with you. Sounds like Carmax needs to reschool their salespeople about the difference between being "nonchalant" and downright rude about customers shopping with them]. I was a little in shock over the tone she used and that she had basically just told us to leave. I, again, told her we might be interested in buying used, but we wanted to LOOK around first. We'd been living out of the country for 3 years so we really wanted to just see what was out there on the lot without all the pushiness. We were concerned with making a smart buy and wanted to look, then do research on the car, and THEN buy. We ended up checking out a used car and test drove it around the lot. We told Jill we weren't really sure because the model was a model we hadn't been considering. We wanted to do some research. The next thing I know, she's taking the car back to the bay to get the car cleaned up and to get something fixed that she saw needed fixed. We tried to tell her we were not going to buy the car THAT night and wanted time to talk it over, but she just told us to go wait for her inside and she'd have "our car" all cleaned up for us. [Bad sales tactic #3 - ASSUMING you can push a car on your buyer by trying to talk circles around them or giving them no room to say "No"] I was already aggravated because of her condescending tone, but this just sent me over the edge. She made us wait inside for her for half an hour [Bad sales tactic #4 - Make your customers wait in hopes you can break them down by making them get exasperated and tired from sitting at your dealership for so long] and she finally comes waltzing in asking us if we're ready to do the paperwork. We were actually polite and waited for her to come back rather than just walking out, which we REALLY wanted to do at that point. I told her, AGAIN, that we wanted time to talk it over and she said that she gave us time [Bad sales tactic #5 - Not respecting that times have changed, consumers research before buying these days, and that people genuinely do not like high pressure sales] . Then she starts pointing to the car price tag she was holding in her hand yelling something about how it was a L-U-X-U-R-Y vehicle [Bad sales tactic #6 - Inadvertently calling us stupid]. After this outburst, she turned on her heel, gave us the "stare of death" and just said, "You have a good night. I'm out of here." and went storming off. [Bad sales tactic #7 - Being a b*tch] Not ONCE did we lose our temper with her. Quite a few times I had to look around to see if we were on some hidden camera show. The rudeness was that over-the-top. I also noticed how she talked down to me like I was some kind of typical OC bimbo and talked all sweet to my husband (who also noticed this and wasn't appreciative of it). The funny thing is that we went home and did our research that night and decided we wanted the car and likely would have gone back the next day to purchase it had this woman let us go home to research the vehicle...but like HELL were we going to deal with this woman after her outburst. No. You treat me like that and you are NOT getting my business. I ended up going and buying a brand new Lexus. Thanks, Jill. read more

Went there just to look. We were looking for a suv with enough leg room for my tall husband. We had. Done some reserch and had thought a Subaru was something we would like lot is huge with plenty of choices our wonderful sales man Johnathon listened to us regarding our price range and what we needed. We actually got a beautiful 2016 Nissan Rogue !!! We are so happy with it. Price was super low as well as mileage we had already been pre approved by our credit union with a great rate but but CarMax give us the same rate. No haggling no bs we left with our beautiful car THOUSANDS less than we were prepared to pay. Love you CarMax and Jonathan well refer you to all our friends and family read more

This place sucks! They will get you approved but then they will sell you a total piece of crap. The service department will string you along until the 30days love or return it is done and then you are stuck with crap. Only after taking my newer dodge truck into the about 6 times in 3 months and having the motor finally crack on me did they give me my money back. I don't have to get an atty involved for them to listen. Shitty service and crap cars read more

Hate this place is a joke waste two hours of my time I was pre approved and then told that I was not they make promises they can not back up

We went to Carmax expecting a better car buying experience, boy were we wrong! Other than the vast selection (which we are now tending to believe is because of the lousy way they treat their potential customers) Carmax is worse than the worse fly-by-night used car dealer down on Harbor Blvd because THEY DON'T CARE about you. Everyone is on salary so they don't care if you buy a car and they don't care if the car is serviced or even works. No one at the entire 'store' cares about you. They hide behind the anonymity of a big corporation. In fact the guy down at fly-by-night-motors cares about you more- he has to sell you a car to eat. If you can accept that and still want to go to Carmax here are five tips to keep you out of trouble: 1. Don't go on weekends. We know that's when 90% of you shop for cars because you have real jobs but Carmax doesn't have enough sales people to help you so you'll be waiting for hours- and you can't even see inside the cars because they're all locked (and filthy dirty). If you have to go on a weekend call during the week and make an appointment. 2. Be prepared to get offered $2000 less than Kelly Blue Book Wholesale for your car. We had 3 cars appraised and their offer on all 3 was a joke. Example: KBB trade in value - $8431 Carmax offer - $6000. Check KBB.com before you go and see what we mean. Plan on selling it yourself. 3. If you find a vehicle you want to buy check EVERYTHING to make sure it works- including BOTH the remotes. Our vehicle's DVD system didn't work and neither did either remote - despite the vaunted Carmax 125 Quality Check! Don't take the car off the lot until everything is checked and fixed or you'll end up spending countless hours later getting it taken care of. Trust us on this. Carmax does not care is you have to come back a dozen times- it's only your time. 4. Don't believe a word of what anyone at Carmax says. The service department doesn't check anything and you can't believe a word any sales person says- just like any other used car dealer. We got all kinds of promises to call us back and do this and that and not one person ever called or came through until we wrote a letter to the Carmax Corporate office- and you know what- they didn't care either. 5. Buyer beware read more

Don't bother going here unless you want to get pissed off and have them try and "steal" your car from you. I was going to sell my vehicle, so at the suggestion of a friend, they said take it to CarMax and see what they offer you and it's pretty quick. Before I went i did some quick searching on the internet, KBB, and other sources to see what my vehicle was selling privately as well as trade in value. So I headed over there to see what they'd have to say. I figured if they were within a few thousand of the trade in value i'd be ok with it since they had to make money and it would save me the hassle of selling it myself. I arrived at CarMax and saw a sign on the door that said "The way car buying should be". I thought that was a good start, however i got inside went to the desk and someone asked what i wanted, i said i wanted to sell my vehicle and they said they'd put my name in a que. I thought this was the que to talk to someone. Well an hour goes by, I walk up and ask whats going on and they said they were busy. I said you guys advertise that it takes only 15 minutes, he laughed and said they were busy. So i waited another 15 minutes and they finally called my name. I went up thinking i was gonna get to talk to someone. I went into someone's cube, they asked me some questions then said they'd put me on the list. i said list what list i just wanted over an hour to talk to you, he said oh well there's another list to talk to someone to appraise your vehicle. I said how long is that, they said it should be no more than 20 mins. Well I waited and waited and waited and another hour went by. By this time they had wasted 2 hours of my life and I had enough so I left. The really irritating part is while you're there you will see clusters of employees standing around talking to each other. And you ask yourself what is going on with all these people doing nothing. I left really pissed having wasted 2 hours. Upon cooling down I called back and asked if there was a wait. They guy says its very short now. So i got back, again get put on a list, again meet with someone before getting to meet with the appraiser. Ends up taking another hour. So now im into this for 3 hours. They finally get the appraisal done ad they pulled me in the cube and told me they'd give me $27,000 for my vehicle. I literally laughed and said im not giving this vehicle to you. They said what did you want. I said i did my research and suggested trade in value was $35,000 and it was selling privately for $38+. I said I would be willing at most to let it go for 32,000. They said no. he asks what did you expect you'd get. I told him my reasoning and he said no way. I said I can't believe i wasted that much time for them to give me a ridiculous trade in value. the vehicle was in mint condition with VERY low miles. I decide to sell it myself and only listed it on craigslist. It sold in 3 days for $38,000! They literally tried to rob me out of $11,000! I would've accepted $32k b/c they need to make money, but $11,000 difference, they are crooks! Im guessing they pray on the desperate person that needs the cash now. DO NOT GO HERE, IT IS A WASTE OF TIME AND THEY TREAT YOU LIKE CRAP. read more