Went to pick up my friend who was wanting to sell her car. She was originally quoted 2,500 and the guy she spoke to months before when she got the quote offered her 1000 less this time for no apparent reason. She came back to my car to tell me what happened and I called my dad (who's a car dealer) to see if he or anyone he knew could give her a better offer. He asked me to send him the VIN and some pictures of the car to see what he could do. We walked over to her that was car parked across from mine and the guy my friend spoke to was watching us and talking to his coworkers pointing. He then yelled, "you guys can't do that here!" and I responded "do what take pictures of my friends car?" he never came over to tell us what we were doing wrong. I'm assuming he thought she was selling the car to me on their property but if that's the case he should've politely came over and spoke to us. We felt uncomfortable and pretty pissed off like what's your deal dude?? Horrible establishment. Wasn't gonna write a review cause I've never written one to begin with but then saw they already had 3 stars so it must be well deserved. read more

Salesperson here is so arrogant . I took one hr to here and only show me a picture. I reserved for test drive.

Christian Pocheco, awesome salesman. This review is based on one experience with one salesman. Probably one of the most knowledgeable sales person I've came in contact with at any dealership. Not only is he well versed in all models of cars, he's an expert in the process it takes to buy a car, where you can save money and the general finances to buy a car. Buying a car is jarring, it helps to have someone who knows the ropes. Although this is a specific case, I do want to note it. My wife and I have been researching Lexus RX 350s for weeks and finally made our choice to go in and see a car that we've been looking at for days on the CarMax site. We were greeted by a host as we entered who then introduced us to Christian to show us around and the cars. We went on a test drive of one of the RXs there and he gave me a full rundown of the car and the process moving forward. No Haggle CarMax policy. Even with the no haggle policy the cars are still cheaper than what you would normally get in a normal dealership. At no point in the process was I pressured into buying it the car or did the sale feel fabricated. We actually went home to think about it and shop at actual Lexus dealerships where they kissed your feet and tell you empty promises. Regardless we went back the next day and we were in and out of CarMax in 1 hour of entering. Such a fast transaction. They have it down. read more

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THIS REVIEW IS FOR THE BUSINESS CENTER The women working in the business center (all of them) are so nice and welcoming to customers even under the extreme stress of unhappy patrons and with how busy it can become. They keep their cool while staying RESPECTFUL AND HAPPY. Good vibes. Keep up the good work. P.s.: to the nice lady who informed me you guys are actually buying Lexus lease vehicles and that the other car max location was wrong: THANK YOU SO MUCH. You are so nice on the phone. 5 stars!!! read more

Bought our first family car here and after paying it off for 5 years they bought our car with a good price. We come here to this dealership to buy and sell our cars and they never fail us. Staff our friendly and helpful too. read more

This review is specifically for the service counter. I've been a Carmax customer for a number of years. I have family and close friends who have been employees and I've been a big fan of the brand. The service center at this location in Burbank is one of the worst experiences I've ever had. We brought our vehicle in, and my assistant was told it would take two hours. Four hours later, they inform us that they'll need the car overnight (ok, i get it, that happens). We're now four days after our appointment, have been calling in all day, and have been unable to reach a human by phone. We've received no updates, which is completely unacceptable. I will NEVER do business here again, and neither should you. read more

I want to like this place but its a little difficult to reach them to make the appointments I need to maintain my car. Often I've gone to other places for service based on phone wait times alone. Initially I thought the pandemic was the problem, but a year later the wait time hasnt changed. What gives Carmax? read more

CarMax - Phone wait time so far on a Monday afternoon - Used Car Dealers Near Me - Burbank, California

I went online shopping and found a car. I completed the application and shortly after Diana calls me. We do a credit application and go over which lender etc. Once my documents were submitted and approved Diane tells me that I can have my car delivered Saturday or Sunday. I informed her that I'd like it sooner and will come to the store. There was an appointment setup for 5/12/22 @7pm. I was informed it'll be an express pickup- I would show CDL, Sign, give down payment. The following evening after my appointment was confirmed and me telling everyone I get to get my car, I receive a text. Read below: Hello- Unfortunately, we cannot proceed with the sale quite yet. The store reached out today and informed me that this vehicle had to leave the lot and get the front bumper painted. This vehicle will not be ready for a few days. I apologize, I was just made aware and wanted to reach out as soon as possible. Please reach out to the store if you have any questions 818-736-4720 option 3. Not sure if this text was from Diana or someone else. I would think a courtesy call or a follow up would let me know my business is wanted. Poor piss service. Although I was annoyed I believe it happened like this for a reason. My husband now wants to get me my first Choice which is about 30k more However, I did want my red Challenger. read more

Thank you CarMax. You did it again! I always come back to you because you get it right every time. The quickest, hassle free car buying process thus far. Keep doing what you're doing and I will return every time. read more

I was pleasantly surprised at every step of the car buying process at CarMax in Burbank. We were able to walk thru their car lot and just browse cars, at our own pace, without anyone stalking us or giving us ANY form of pressure to buy. The lack of sales pressure was really noticeable right from the get-go. We used the app for a couple months to look at their available inventory and figure out EXACTLY what car we wanted. The fact that you can have cars transferred from other locations for free with truly no obligation to buy is pretty awesome. That's what we ended up doing with the car that we bought. The actual purchasing process was really different from any previous experience I've had at a dealer. The sales staff are just regular, friendly, helpful people who don't make a higher commission by selling you a more expensive car. Plus, all the prices are set - and clearly visible on the outside of each car (and on the app). There is no haggling which makes the sales process way more straightforward than at regular dealerships. Getting the paperwork done was a BREEZE!! I cannot say enough about how simple and smooth this part was, compared to my prior experiences with buying and leasing cars. Everything was explained to me in very simple terms that were easy to understand, and I never felt like I was being upsold or swindled or ANYTHING. I wish I could remember the name of the woman who did the final paperwork step with us, she was so great. But everyone we dealt with was great! I have good credit and got a decent financing offer from CarMax, but they let you do this thing where you can buy the car from them (drive it home) and then they give you 3 days to find a better rate elsewhere, and they'll just switch it over for you with no hassle. So we did that - I ended up getting a slightly better APR from Glendale Federal Credit Union, so I brought a check back to CarMax 3 days later, and it literally took less than 60 seconds to complete that transaction. I COULD NOT BELIEVE how simple it was. I was just WAITING for there to be some catch, and there wasn't. When you buy a car there, if you find anything wrong with it within 30 days, they will fix it for you. Well about 32 days after we bought our car, my husband discovered the car was missing a tool part (a lugnut key). He called CarMax and they said if we buy the missing part, they would reimburse us for it. So we did, and they did! Instantly too, when we brought in the part and the receipt! Like - no questions asked, just did exactly what they said they would. Again, incredibly simple. We are thrilled with our purchase and can't say enough good things about our experience! Thanks CarMax! read more

CarMax - Used Car Dealers Near Me - Burbank, California

if i can give this place minus 100 stars that's exactly what they would get. they are completely taking advantage of ppl that are really trying to get a car in this economy that can't afford a new car. and mostly everyone that works here has mostly defiantly failed kindergarten. you put your hand in the paint and paint on the paper. we have taken my daughters car to the mechanics here 3 times since she drove it off the lot. each time she tells them what's wrong with it. each time they fix something that has nothing to do with the complaints. the first time she took it it they kept in long enough actually 1 day pass the 90 day warranty. and told her she couldn't get her money back. this last time she took it in cuz the water reservoir. they supposedly gave her a new tire and oil gasket. what the heck does that have to do with the water reservoir!!!!! seriously there's no pride ppl take in their jobs these days... i looked up other locations to see if there's a better one to go to for services. they mostly all have the same issue. you all should be ashamed of yourselves. and what the heck is this crap they tell ppl that they are the only ones that can work on your car... once you let someone else work on it your warranty is voided. my daughter has had a rental for more days than she's had her car since february read more

We had a good experience at Carmax. I read the reviews prior so I knew I would be expected to wait for a couple of hours. Make sure to get a quote online before you go to Carmax. They will know if you did and I felt that helped get idea of what our price was going to be. Also make sure to go right before it opens. We went alittle past 9 and it was crowded already. The whole process start to finish was 2 and half hours from getting in the parking lot till we sign our papers and got the check. The paid exactly the quote we got online so we were extremely happy. read more

Tedi Teymourian was amazing from start to finish. He listened to my concerns, was straight forward, polite, and very communicative regarding the process. His attentiveness was much appreciated and this was one of maybe...two times in my life I've actually found the car buying experience to be not painful. Ha. read more

WARNING !! DO NOT BUY THE MAXCARE!! (Extended warranty) I bought my car 2 months ago notice problems when driving it I made an appointment they told me they were going to charge me $75 if they didn't find a problem with it!! REALLY They took 6/8 hours to just test drive it and call me back saying they couldn't find a problem with the car!! I will be taking the car to a professional service dealer we're they know what they are doing! read more

I came to sell my car. I had to come down 3 different times because of lack of communication from The business staff. In short, this place has poor customer service and uses Covid as an excuse for that. Do yourself a favor, if you can wait out Covid sell your car another way. Carmax does not present any less of a hassle and you will probably get a better price. read more

These people are certified scum for the way they treated my elder father selling a car. Avoid them at all costs. Sell through your neighborhood bazaaar. They're more respectful and reliable. read more

Dealing with Carmax has been HELLLL!!!! They shipped a $32,000. When I came in for the test drive, the car was scratched on the back and front. When I spoke to the manager Mike he said well, "it is a used car!!!" Like wtf! Terrible customer service! I have two additional experiences that perpetrate the disdain and lack of customer care this location continues to have. Avoid at all costs! read more

CarMax - Why would I give them $32,00 and the car is scratched and dented - Used Car Dealers Near Me - Burbank, California

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Worse customer service no one helps out with your issues . We sold out car in February it took them 3 months for them to process the payment we got late fees. There is no supervisior and nobody cares to work there it's like they are forced to come in. Do not come to this location!!!! read more

So, today I drove about 45 mins to this CarMax (Burbank) to try and sell my car or at least get an offer. As I walk in there was literally no one at the check in stand. Had to wait about 15 mins for someone to come ask me what I needed. Keep in mind there was about 10 people or more just siting on their desk doing nothing. Literally. 3 of them were talking and laughing around. One of the guys finally came up asked what I needed, told him I was there to "sell my car" and finally put my name down. He said it would be about 25 mins before someone could see me. That was fine, it took about 30 mins not a problem. Ok, so finally this lady named "Jeanne" called me in. I told her what I wanted to do "sell my car" and or see what CarMax would offer me. Before we even got to a desk where she could log in the car info she was already telling me "it's a waste of time"! Excuse me? I didn't drive 45 mins for someone just to tell me it's a waste of time without even looking at the car. We sit down, and she keeps telling me you're going to get a low offer, it's not worth it, it's a waste of time. She was literally just trying to get me out of their ASAP. Here's the funny part, at the computer she only put in the year, make, model, miles, looked up some references and done. Not to much work if you ask me. After that, she went back to her desk and sat there drinking her coffee patiently waiting for the Tech to finish looking at the car. So what was the waste of time? Half of the place no one was doing anything! Including her! Took about 15 mins to inspect, not bad, got my offer which was actually more than I thought it would be. After that, pretty disappointed with the service I decided to just leave.. That's pretty much what happen and for that reason is why I'm leaving a one star. Here's the kicker, I'm in the car business myself and this was not even close to good customer service. Next time, don't rush a customer out. Do your job no matter if it is a waste of time. That's what you're there for & getting paid for remember that - Jeanne read more

Went in to sell my car. Talked to two people, one man who was friendly and started my paperwork. Another man came up to assess the car would only speak to my boyfriend and even went as far as to interrupt me to speak to my boyfriend. This kind of chauvinism is not acceptable. I am the one selling my car-- not my boyfriend. Top it off they undervalued my car. Not to worry!! I went to Carvana and they not only came to house, treated me with professional and personal respect, they also offered me $1,712 MORE. Honestly I would have sold it to them for less just to not go back to CarMax. It made me angry, but it worked out in the end. If they were nice to ME instead of trying to kiss my boyfriends butt they may have had my business. Now I got to make more money on my car sale and now my brother is selling his three cars to Carvana! read more

CarMax - My low offer from CarMax - Used Car Dealers Near Me - Burbank, California

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First they appraised my car at $7500 after I came to sell the car they appraised it again but this time at $2500 they know that you need to sell your car urgently and are trying to earn more money from this I do not advise anyone to work with them read more

Carmax is pretty legit! Depends on how you want to look at it, that is... I'm not here to say bad things or even make them look like they are the best. Cause everyone here knows what they are doing, and they are doing it damn well! "No haggle" pricing it's all just too good to be true. Plus the they "take care" of all of your DMV documents, which is always a plus! Easy parking when you roll in and the abundant variety of vehicles is beyond amazing so you will find the car of your dreams! You get greeted on the way in which is always nice, and you get assigned your own salesman(might take 5 min). After searching and finding my everything that fits criteria and budget. I ordered a 2012 gas guzzling Dodge Ram and after paying $100 (not so bad transferring from Vegas) I realized it's not for me! So luckily 100 bucks wasn't so bad but it's better than getting "shafted on gas" for the next 5 years with a vehicle I can't fully utilize. Obviously I went else where. It just didn't add up for me. So for you it depends what you want! Carmax has a lot to offer, friendly service and even water! You just can't beat that! The reason I chose to go elsewhere is that they offered this extreme low balled "no haggle" price on my Prius. I mean I went their to sell not go home with almost nothing. I know you're probably thinking, you just said Dodge Ram earlier, but dont forget I did add "gas guzzling" too and you're thinking probably Prius to Ram? What the? Yeah, Been there done that...ha! So back to topic...They only offered me a measly 2 grand! And I can assure you KBB was barely at 7 so I thought I'd be nice to who ever wanted it and give them a GOOD DEAL! "An offer they couldn't resist! Success it was! Shoutout to anyone who thinks they can sell better than carmax, cause you probably can! So do it! It can be done! And dont wait! Everyone is buying a car, everyday. Just know how to market it and what you're selling and bam! You did it, without carmax! read more

This is beyond the most TERRIBLE experience I ever had. Carmax literally lied to me, made me waited for weeks and have been rude in times where I only needed a bit of reassurance about having a car to go to work. I went to carmax, gave a big cash down on car... after two days the car wasn't responding so I brought it back. 2 weeks later they told me I could pick it up. 30 min after, on may way home the car was showing problems. And then today, I was with my son driving errands and the car completely shot down on the high way, after they apparently fixed it... my son and I almost died In the most horrifing car crash.. the car computer went completely off.. it was the most scary experience. I called them, they said they would send me a towing. They NEVER came. Not only they never came...they never called.. and not answer the phone when we do. Not only I am going to have to get a lawyer on this case.. I lost so much money, so much time asking for just a little help with them to answer my questions ( they don't even answer the phone ) but I missed my vacation weekend with my son... I am beyond words at how terrible CARMAX is. It's the most awful experience I ever had in my life. Shop a car somewhere else. They dont care about you all the they want his money. They don't even care if they sale you a unsafe car Today my son and I almost DIED on the road because they sold me a car with a lot of problems.. and not only that, they never came to help... This situation have now to have me include a lawyer, money and time and my son and I life safety. DONT do CARMAX read more

This car company is the most horrible in the business of customer car. I only purchased here because I saw a car I really liked. Made a large down payment and have a excellent credit score. Getting the car this past Saturday was no problem. But 2 days later my AC is out. And getting ahold of anyone is impossible. I've been on hold for over 1 hour and a half and counting. I'm so freakin pissed that I decided to write this only because being on hold for such a long time after you drop 15k as a down payment is not acceptable. LAST TIME EVER I PURCHASE HER. THEY DO HAVE A 7 DAY RETURN WHICH IM ABOUT TO EXERCISE JUST FOR BEING ON HOLD ****** read more

Gross. Just gross . Salespersons in the front - the older man and woman are too poorly trained to sell cars. We spoke to another individual and were not impressed. This dealer did not ear our business and we ended up getting a better deal from a more reputable dealership. read more

The worst experience purchase 2015 corvette gave me problems only had it for 5 Months still had to pay 7,000 gran to pay off and I lost 6 mouth's payments and they are the worst In service department the worst to had my car for alomst mouth for repair do not buy this piss oh shit car ... read more

CarMax - Used Car Dealers Near Me - Burbank, California

Got a 2022 Toyota, highlander from excellent sales consultant Eddie Guerrero @Carmax, Burbank, California. My sales associate Eddie went above and beyond considering they were closing in 35 minutes and it was a Sunday and he even had the car washed. Couldn't be happier spending 50 K. Excellent service. read more

This review is for the mechanic service department. Manny helped us get our car fixed with no hesitations. He showed great customer service and reassured us the car problems we were having were going to be fixed. read more

Let me do a lot of paperwork and wait. I have come 2 days with 1hour drive and they were trying to let me come another day just wait there system update. You guys better go to BIDLANE cross the street. 10 mins and give you check. Carmax is doing really bad service. I will never sell my car to them and let them make money from me. read more

Leaving a review regarding selling a vehicle. Had a bad experience with Monrovia and decided to work with Burbank. Upon asking for a manager, there was a young man, Hispanic, with glasses (can't remember name) that was maybe a lead supervisor, that remedied the issue. Great customer service, and good example of how honoring the customer and transparency gives the best business. Wanted to leave a review for him as he honored my request and made it the best place to sell my car. Personally to consumers, I would recommend to use Edmunds and research your vehicles Fair Trade-In value. Thanks again to the young man, hope his work is recognized and replicated ! read more

Had a great experience with Kobe. Carmax is nice bc there are locations all over the country if you ever need anything repaired if you go w maxcare. They took care of my Uber to get there. read more

I ended up here after doing a return from another location. Sells person was nice but some how after going over the truck twice and deciding I was going to by it they take the truck back to the detail department to get it ready to go while I finish up paper work on the return... everything gets finished up and it is taking FOREVER over an hour for them to finally bring the truck out... I am handed one pair of keys and set on my way... the 2nd set of keys that where presented when checking the truck on the lot is now missing and a large dent appears on the back bumper with yellow paint imbedded into the bumper... they claim the truck didn't leave the lot to get gas but somehow it had a full take of gas and 2 miles of driving that where not precent on the other side of the parking lot. Hazel the service manager has now been blowing off my calls/text and emails regarding the rear bumper dent and my missing set of keys.... Ugh why does buying a car need to suck soooo bad... read more

I found a great deal for a Camaro on their website. I was able to get it transferred to their Burbank location and ended up buying the vehicle. They pictures online are extremely misleading, pretty much false advertising because the car is a convertible and the top seemed to be in pristine condition. After I bought I the car I got the convertible top professionally cleaned (all along I thought the thing was just dirty). It seems the convertible top was actually badly damaged from the sun. When I called them about it while I was still in the 30 day warranty they had me take it in for that and other issues I reported, including that the vehicle made a noise and jerked to one side while breaking, and the tires would not hold tire pressure. After jumping through all the hoops they requested which included getting a written request from the salesman that sold me the car and his manager's approval, I took it in and long story short the convertible top "meets their standards" when asked for a written policy on what those standards are, they failed to provide them. Would you sell a car (car was not cheap at all) with that convertible top and claim it meets your standards? In regards to the other items on the list, all I got was "the technician couldn't replicate those conditions". I really don't think they even take the time to actually go through your vehicle and properly inspect it. How are you going to replicate my driving conditions if you only drive it for a block?! Now I have to take my car back because my rear left rotor has a nasty scratch being caused by normal driving and breaking conditions. They asked if I hear any noises and I mentioned I had already notified them of that in my previous concern but they obviously failed to address! read more

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Right before COVID-19 started, I bought a luxury car at Carmax. Carmax did the financing and took care of everything to make sure that the deal is made. Everyone were so nice, I felt like I got a good deal and that I did business with a great company. Like The majority of the world, I too suffer financially from COVID-19 circumstances. I lost my company and my income. I had called Carmax asking for their help due to the situation. I offered to return the vehicle, since I just got it a few weeks ago. I offered to reduce the interest charges or the get some discount for the car, to be able to lower my monthly payments. To my surprise instead of helping me they said no to everything I suggested and are trying to make more profit on my expense. Each and every single solution I was offered involved me paying more money which does not help at all with the current situation. All creditors have been nothing but supportive with their clients during these tough times. All banks, credit card companies, even private lenders are doing the very best they can to assist their clients go through this pandemic. I must say I am amazed, insulted and I even feel humiliated somewhat. I feel bullied by the company that I trusted and did business with. A company who is trying to present itself as a company for the people. I now realize that Carmax is nothing but a coldhearted corporation who would do anything and would hurt anyone to make an extra dime. This is not the behavior of a community service driven company! Sincerely, NT carmax account # 35513662 read more

Went here tonight so a friend would have company. The place was next door to Home Depot, and plenty of parking spots around 7pm. We were greeted at the front desk and then to a salesperson. He explained the steps needed to get a trade in quote. He asked a list of questions, then took the keys , and said it would have someone test drive the car, etc. I think it took 20 minutes, but we didn't see the car taken for a test drive, and they didn't change the seat position...hmmm. The quote was a few hundred over what she thought the Kelly blue book trade in value was. But she decided to sell it privately and get $1-$2k more. read more

CarMax - Front entrance - Used Car Dealers Near Me - Burbank, California

I didn't even buy a car but I know who I'm going to If I get a car here. Mario was nothing but helpful, friendly, knowledgeable, and best of all relatable. Very easy to talk to and I knew for a fact my friend (who did buy a car) was in the best hands possible. If you ever plan to visit Carmax over in Burbank be sure to give my guy Mario a holler. read more

CarMax - Used Car Dealers Near Me - Burbank, California

Let me start by saying I have NEVER in my life experienced this level of incompetence, negligence, and outright malicious intent, in any circumstance where I am the customer, in my ENTIRE life. I bought a BMW 2014 550i about a month ago and the engine is already falling apart. So I made the worst mistake I have EVER made with a car and let CARMAX fix it. The only reason is because they have a 90 fix for free policy that I could not void and activate my extended warranty, otherwise I would have because I have heard horror stories about the abhorrent ways carmax treats their customers. First off. I had a cracked headlight with a crack that I literally cannot even fit my finger through, it's that small of a space at the top of the drivers side head light. It happened in the middle of the night in the freeway, a semi truck in front of me hit it and it propelled it at my car. But like I said the crack is so small I can't even fit a finger through it. But because I know how delicate these cars are I was extremely worried about leaving it with CARMAX. And I made the mistake of trusting and believing the service manager Mariana. Because when I was dropping it off I was not wanting to leave it there but then she ASSURED ME that the car would be well taken care of. I explained that I just got it and that I love it and am very protective over it. And she personally guaranteed me that it would be handled with care and that they knew what they were doing. She even said that she will make sure they don't wash the car (because of the headlight and water getting in). And at the time I left the car the headlight worked completely fine it was fully functional there were not warning messages about it malfunctioning, nothing like that. Just simply a small crack that was not in anyway impacting the usage of the light. Then when I pick my car up and start it I see a bunch of warning messages about how the lights are malfunctioning. Again NONE WERE THERE AT THE TIME OF DROP OFF. So I get out and look and sure enough it looked like someone took a hose and just ran water into the little crack on the head light. It was soaked and blinking and making broken sounding noise... and they didn't even tell me that the car was further damaged under their care. So when I email and call. Mariana tells me they parked it outside in a rainstorm....... WITH A HOLE IN THE HEADLIGHT. And that ITS MY FAULT FOR LEAVING IT THERE LIKE THAT. And yes it's the same Mariana that guaranteed me nothing would happen and that if the car were to get damaged under their care they would fix it. Well THE CAR WAS DAMAGED UNDER THEIR CARE. It is either malicious intent and they did it on purpose (since she said the mechanic even noted the broken headlight) but then they parked it in a rainstorm outside without putting a simple piece of tape over it to make sure it did damage the cars electrical system... WHICH OF. COURSE IT DID... or it's gross incompetence. Either way IT HAPPENED UNDER THEIR CARE. And then Mariana has the audacity to tell me it's my fault. My car was damaged while under CARMAX SERVICE CARE. Plain and simple. My car was returned to me with a bunch of stuff wrong with it and damaged that was not like that when I left it. The headlight won't even turn off nor work properly. That's right they gave me my car back with a headlight that's permanently stuck on from water damage THEY CAUSED. Meaning I can't leave the car or else the battery will die. And it doesn't work properly at night time. It's insanely dangerous to give someone a car back without working headlights and say nothing to them. This is disgusting. I am disgusted. I missed 2 flights for this Bs. I am supposed to be starting pre production in Atlanta today and instead I'm screwing my job up dealing with this crap. I am mortified at how I have been treated. I would ride the bus before buying another car from these crooks. I am going to every media outlet with CARMAX'S gross mismanagement and treatment of customers. I am going to make this shit go viral. This IS WRONG. This is NOT OKAY IN 2022. They are clearly homophobic and are treating me this way cause I'm gay. This is harassment and a hate crime. I am going to bring the wrath of me too down upon you. You don't get to treat people like this. You will have the worst karma for this. Just wait till you see a nationwide viral campaign boycotting carmax burbank. I hope someone gets fired over this. Cause I feel morally obligated to make sure this doesn't happen to other gay people. The hatred and vitriol and homophobia from carmax and it's employees will NOT STAND IN 2022 read more

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I've bought cars so many ways and never has it been easier. I found the EXACT specs I wanted at a good price, I never felt hassled or pressured. Got the lowest financing rate here too! read more

Very courteous and helpful, the Burbank CarMax was awesome and they offered a good deal for my 2019 Honda Civic Hatchback. The only thing was waiting for someone to follow through because they only had two people at the desk on the business side until their shift change/overlap. read more

Thank you CarMax for selling us a death trap Jeep. Thank you for making sure to lie to us about it being in great condition. Thank you for letting us invest $10000 over the course of 1 year for repairs. Thank you for selling us a car with no airbags. I wish CarMax nothing but mounds and mounds of flaming, steaming, fresh feces & lawsuits. Go eff yourselves. read more