I'm late on my review but want to thank Amil for assisting my boyfriend and I with the purchasing process of both our vehicles. He was very attentive, patient and a nice sales rep. Very thorough and took so much time with both of us (boyfriend and I) to ensure we received the time needed to look at cars and provided exceptional service! If you interested in purchasing a vehicle, I recommend CarMax and setting an appointment and/or requesting Amil. read more

Understandably they are the Walmart or car dealerships, and need to sell as many cars as quickly as possible, but my experience was unbelievable. If someone requests a car for a test drive why would you ask them what they are there for? Do you all not check your online system prior to checking people in? Do your sales reps need more training before meeting with customers in the lot? On top of that, we were hurried to look at the car, and make a decision. I didn't even bother test driving the car and walked out. Told the guy I would be back tomorrow just so he would stop harassing me and my wife on my way out of the lot. Gave this place a shot. Definitely will be sticking to the traditional dealership experience. read more

I came in with my mother to sell her car and the people working here couldn't have been nicer to us. They also offered more money than any other place so we felt good that we were getting back what we deserved. Though the service was nice, they were understaffed and we were waiting for a really long time to wrap up the process. read more

I sold my car recently to get another car and I can say my experience was good for the most part. I went in and someone greeted me. He had a conversation with me showed me some numbers on what financing would look like and the buying process. The guy was straight forward had humor and gave me the confidence to buy from them. I could tell he was a bit distracted because he would be talking to other people while working with me. Overall I'd give it a pleasant experience. read more

Beware Carmax Burbank. Long waits to check out the car even with an appointment and hours on top of that to process the paperwork. They absolutely don't care. Want to feel like cattle? Go to CarMax Burbank. read more

You think you are calling the dealership in your city but you get a salesperson from another city answering the phone, very unprofessional info over the phone is bad compared to actually talking to local dealership, you have to fight with the salesperson in another city to be switched to local dealership. I give 0 stars don't do business with them. read more

This place just made my life so much easier. I had a car I was looking to sell and the employees of this place went extremely above and beyond their call of duty to help me out. Shout out to the legends, Thomas (AKA T) Diane and Christina for all your help. Employees the year for me read more

Process was great, express pick up takes about 1hr. But that's okay, cause all the other work is completed. Service was excellent. This store is huge! Everyone seemed cheery and friendly. read more

CarMax - Used Car Dealers Near Me - Burbank, California

My bank has flagged the "bank draft check" (because of security reasons) and customer service at CarMax Burbank, before hanging up on me, offered only one solution - wait 3-4 weeks for a real check. Had I known the difficulty of depositing a CarMax check I would have gone elsewhere. Anywhere else, which is what I recommend. Speaking with my bank and speaking with Wells Fargo both recommended call CarMax. Seemed reasonable. It is far from reasonable. Do not do business with unreasonable people. After 5 business days, I will be reporting the car as stolen with the DMV - these are the options. Their special arrangement with WF is a problem - their account has special circumstances!? So much for FDIC interstate banking regulations. Do not do business with people that this is your only option. A financial institution that will not recongnize its' own financial instrument - says much about the issuer. Again I am not cashing it, it should be an option as they are in possession of the car, I am trying to deposit it. Warning: Super Shady. Banking laws are banking laws for a reason, if that can't follow those - what else is wrong with them. I could say 'well what did you expect from used car dealers' - but yeah a simple process took over 2.5 hours and they have not paid. At the time, they offered ZERO explanation regarding the limitations and difficulties depositing their chosen way to pay. Which is why they have chosen to pay like the scumbags they are - not at all. Customer Service is a joke, more like Customer Lack of Service. Next up: State Regulators - which will be as slow as cold honey. Thanks, CarMax you put the jerk in bag of jerks. read more

The price quoted is the price given. Vehicle sold in less than an hour. Highly recommend!!

Don't be fooled by Edmunds' reasonable estimates for your cars. This place low-balls their offers every time. Three times I have come here, each time hoping that they see the value in a well kept vehicle. The estimate I got from their online partner, Edmunds.com, was very high. Almost too good to be true. Then they get you to go into Carmax to have the vehicle appraised in person, and they offer you such a low figure it actually hurts. A car that is in near-mint condition should get you the high end of the Edmunds' estimate, but I was offered $6,500 less than that. FYI, their buyers that make the final offer are offsite, so there's no way to bargain with them. Reps there at Carmax can only say "it is what it is". Huge disappointment and waste of time. I will never go back again. My take? CARMAX is the pawnshop for cars! read more

Terrible experience selling my car. I would never go to CarMax ever again. Everything took longer than expected. Everyone was incredibly rude. If hadn't already been waiting so long, I would have left. Stay far away from this location! read more

Had a wonderful experience selling my car to Carmax. It was seamless and easy. No stress at all! They honored the estimate without any issues and I was able to walk away with a fat check ;) read more

My wife and I had a great buying experience with John K., from start to finish. He was knowledgeable, personable, and informative while not being pushy. He listened to what I wanted out my experience, and made it smooth and easy to move through the process at my preferred pace. If you go, I highly recommend asking to work with him. That aside, from selling our old car, to getting into our new one, I am very happy with how everything unfolded going through Carmax. I was nearly 100% sure I would never go used, but I am in love with our new 2018 Lexus IS 350 F-Sport. I sprang for Carmax's version of an extended warranty, to give that extra peace of mind to buying used. As they advertise, the price is truly haggle-free, as all defects are taken into account at the time of pricing. I am a haggler, and while I wasn't able to get the price down, John was able to add value to the purchase by personally taking the car into the back and touching up some cosmetic details that my highly meticulous/picky eye picked out. Not only that, he responded to a couple of my inquiries on his own personal time once I purchased the car. Bottom-line, the 24hr test drive is pretty sweet when you find a ride you're truly interested in... and unlike a dealership, you have 30 days to reverse the purchase if you so desire- at no penalty. read more

CarMax - 2018 Lexus IS 350 F-Sport "Ingrid" - Used Car Dealers Near Me - Burbank, California

CarMax is a scam. They bait you in with an "Estimated Offer Range." You schedule an appointment for them to verify the vehicle is what you claim it is. Then after you have gone to the trouble to gather all of the documents and drive there, they give you below the estimated range. Yes, the vehicle was what it was claimed to be and more. There just wasn't any options in the online estimate to list some of the extra options. They offered 20% less than the lowest of the price range. Then claimed they have never seen the "Estimated Offer Range" document provided from their own website. They are the reason used car sales people have a bad reputation. read more

I had a mostly pleasant experience at this carmax. Let me start by prefacing that this was my first time selling a car on my own. And I had problems with the paperwork (title) etc, so Carvana wouldn't accept my car without a plethora of extra steps. I will say Carmax did offer me $800 less than carvana but they were just easier to work with. I could actually talk to a live person! Which is mind blowing in todays modern world where everything is solved my a computer response. So this worked for me, yes i still needed to get power of attorney paperwork to be able to sell my car but they made it extra easy for me to not mess up dmv paperwork. Once i received my appraisal my value changed a mere $100. Carmax worked the best for me given the location, ease of transaction and transparency of wait times. So I would say this, if you want the car sold, with little effort and easy instructions go to Carmax- they got you! Pro tip! Bring your snackies, cafecito, water whatever. The vending machine wasn't working when i went. And something to read or a friend to share the time with. read more

Jorge was a consummate professional and masterful at customer service. Dana the manager was very nice. The car I purchased was a bit overpriced and I got less than I wanted for my trade-in but Jorge made it all worthwhile! Tge whike process I did under 2 hours! read more

CarMax - My new car - Used Car Dealers Near Me - Burbank, California

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Teddy is the man. So helpful, he really helped me figure out my car situation fast! Even set up my car play for me :) Thanks Teddy! Go to Carmax and ask for Teddy If you want fantastic service. read more

Buying a Car is not fun. Kumar S. at CarMax in Burbank made my car buying journey so much easier. He is so patient. Kumar is the best Car sales person at CarMax, in Burbank, and possibly the world. Five Stars for Kumar S. read more

HORRIBLE HORRIBLE customer service. They ripped my daughter off big time. Supposedly, everything was checked off as GOOD per their checklist. But after a few weeks.... transmission leak, oil leak, coolant leak... and basically the whole engine was toast. All these people do is patch old lemon cars enough so they pass the 90-day warranty. I really don't know how these people sleep at night. It's not too admirable to rip off vulnerable people who really need a car. I plan on spreading the word to everyone I know both personally and through social media. DO NOT BUY HERE!! read more

worst place to buy cars. I did all the application online paid for the car to be transferred and they told me we can't get you approved.I paid $450 to transfer the car to Burbank location never doing business with this low class, garbage dealer. read more

Horrible bait and switch experience as a seller! I came here last Sunday to get a quote for a 3rd party lease buyout and I quickly received one. They asked what my payoff was, and I showed them the online payoff from Toyota Financial Services. I was told to just come by within a week if I wanted to accept the offer. I then showed up today to sell, and was told sorry, actually for a lease buyout the transaction has to happen on a week day so that they can call the lease company to "verify". So they said the only option was to come back tomorrow and try to process it then, with no guarantee the offer would be the same. The woman who gave the offer last week (I forget her name but she has scorpion and spider tattoos on her arm) said that she didn't tell me my offer basically expired on Friday instead of Sunday because I "didn't seem interested." Manuel, the manager, tried to blame me for "waiting until the last day" of the offer. This whole experience feels like a massive scam and is completely unacceptable from a large business. read more

BEWARE OF THIS PLACE IF YOU CARE ABOUT YOUR TIME AND DIGNITY!! This place is a toxic masculinity vomit. They thought I'm young because I look young and because I'm a woman, they decided to take advantage of me. Little do they know, I am an educated modern woman who knows about cars!!! My lease was over and I decided to get it appraised in CarMax. DID YOU KNOW YOU CAN GET IT APPRAISED FOR FREE WITHOUT AN APPT AND WITH YOUR DRIVER'S LICENSE ONLY IF YOU DON'T PLAN TO SELL IT TO CARMAX? The tech guy or whatever he is, told me otherwise. He kept asking for my registration, which is not needed. He didn't want to "waste" his time appraising my car since I'm not selling it that day. So he told me he couldn't help me and go on my own way. I went back to my car and called the front desk. Asked them the same question and she said "yes, you just need your driver's license. We appraise cars even though you don't plan on selling it now or selling it here." I said, IS THAT SO? I NEED TO SPEAK TO YOUR MANAGER COZ IM IN THE PARKING LOT AND ONE OF YOUR WORKERS JUST TOLD ME HE CANT HELP ME. The manager Miguel met me in the lobby and was very remorseful of the situation. I even told him to send me another person since I refuse to work with the same guy. They sent 2 guys to appraise my car and sent another guy back with the appraisal paper. DO THESE PEOPLE THINK I'M AN IDIOT?!! The guy who refused services was the guy who gave me my appraisal paper. He just took off his bucket hat, sunglasses, and jacket!! HOW INSANE! How embarrassing for this location! How incompetent of them! I can't believe they let clowns run this. No wonder why it's a damned circus. HORRIBLE SERVICE. TRASH HUMAN BEINGS. read more

Unfortunately had a terrible experience at Carmax in Burbank. After calling ahead making a 4pm appointment, we arrived at 4pm and after half an hour, had to approach the manager to inform him we hadn't been helped yet. After an additional wait time, we found out the vehicle we wanted to test drive would not be doable since the test driver had to be the policy holder on their own provided insurance, and not as an insured driver / responsible party. Yes you read that correct. If you have a family member on your policy and they aren't the policy holder... they cannot test drive the vehicle. Keep this in mind in case you're thinking of driving over to check out a car. This was the first time a car dealership had imposed us with this, let alone asked us for our insurance card (rather than just drivers license, which is what the other dealership we went to right after just asked us for :) ) Sorry CarMax. Loosen up your policies or else you're going to be losing clients for ridiculous reasons. read more

I've been to this location in the past and have worked with Galo. He has always been super informative and patient. He really takes your specific wants and budget and really breaks down information so easy to understand and compare. I never leave with unanswered questions or feeling uneasy. I'm always fully confident in my decisions when I work with him. I also wish I knew that carmax's warranties are so affordable and worth the price. That should be advertised more. Anyway, love my car! Thanks Galo for being so patient with me over the week! read more

I got an instant offer from Carmax on November 24th. I wasn't quite ready to seek the car, but came back on January 24th of this year to get an appraisal after I was displaced in the fire. My offer was given at 2000 less than the one 2 months ago. So much for big companies helping people who have lost to the fire. read more

I recently sold my car to a local CarMax and was pleasantly surprised at how easy the online process was. The vehicle valuation, document uploading, appt setup was seamless and the customer service from our pickup driver was A+ (Hugo). Hugo checked in via cell for arrival updates and was professional and knowledgeable - awesome customer service! Highly recommend using their online system but make sure you have all the required documentation, the upload photos are clear and your personal info matches your IDs. read more

I bought a car 2018 Camry Toyota from them 2 1/2 months ago had to take it back. The windows were having problems going up and down they fixed that then the car overheated almost left me stranded in traffic managed to pull over had to wait in the he had to go into Chuck E. Cheese for about two hours for them to pick it ip had to have my grandson pick me up. They took it in said they fixed it. They actually said they took it to Toyota to have them run through it and everything was great. I picked it up on Saturday. It broke Saturday night same day so I told him I didn't want the car I put 15,000 down on it. They told me they would give me an estimate on it. it wasn't gonna be for the same price I bought it. They charge me $4000 of my money to pay for that broken car. I told him if they can show me the papers that they took it to Toyota to check It as I thought there was no papers. They never took it to Toyota they lie I'm telling you wake up do not buy from carmax and they know cars under 2020 are no longer covered by lemon Law so if you do decide to buy from them, make sure it's over 2020 and by the way, while I was waiting to get my check there was . Some lady was yelling you guys stole $10,000 from me another unhappy customer but her car was newer so I told her to call lemom law !! very disappointed customer from carmax in Burbank read more

Really hate leaving a negative review. Due to the fact that I called to set an appraisal appointment on my car. Chanelle was very professional explained to me it may take 30-45 minutes to get an appraisal. Drove to the location and Arrived at carmax, walked in the showroom floor and checked in with Rashad. He said I will be receiving a phone call from the next appraiser, this was @ 7:30 pm. Waited for 30 minutes and went back to Rashad to confirm if I will be getting a call anytime soon and he replied, Yes. Waited another 30 minutes and walked inside to speak with Chia, whom was professional and asked David to assist me with my appraisal. Problem lies, where there was no communication on carmax representatives reaching out to me by cell call. No text messages notifying me that it was my turn. And most of all, Rashad said he checked me in when it seems that he never checked me in. Really disappointing experience. read more

Avoid Burbank CarMax at all costs. They will treat you like a second class citizen and LADIES please be aware, as this place oozes toxic masculinity. You can easily tell women staff are very underrepresented here, especially on the sales floor. I made the unfortunate mistake of shipping a car to this location. I thought it would be easier but I would've been better off driving all the way up to Pleasanton. I paid $200 to ship it to Burbank only for them to not be able to find it, question me on whether the car is even for sale and then treat me like some broke a$$ piece of crap, by making me jump through hoops to do the 24 hour test drive. Apparently, my deductible was too high and they have a policy that is has to be X amount, but that amount didn't exist online or any written policy says the manager, Manuel. My salesman, Alfredo, offers the advice to "just buy it and you'll have 30 days to test drive it and if you don't like it, return it." I'm not rich and I don't care to ruin my credit. But I told myself, I already paid for shipping, I'm interested in the car, not CarMax, so I'm going to get the 24 hour test drive. I changed my deductible and finally got the car, hoping it's worth the hassle. The test drive was easily better than my experience at CarMax but not perfect. I bring the car back the next day, I like the car and I've had time to cool off from my previous experience. I've got my financing in place and I'm ready to move forward. I tell Alfredo there's problems with the one of the headlights, AC/heater and e-brake. He brings a different manager over this time, which also marked the beginning of what would be the endless barrage of demeaning comments. Regarding the e-brake he says, "Did you push the button on the brake handle?" The AC/heat creaks and moans , so the natural response from him was the car makes sounds when it's turned on. I had to provide proof in a video just to be taken seriously. Apparently, there's nothing wrong with the e-brake, it's just in my head. I was also told that I could only go to Burbank CarMax to utilize my 90 day warranty, which is bs. I gotta say, I don't believe they actually inspect their cars AT ALL, or detail them. The roof and overall interior of the car was disgusting. The tires are bald and one leaks air. The spare tire literally has a plug in a hole on the tire. The brakes started screeching that very night and haven't stopped, there's a ding in the windshield and the driver's side view mirror constantly shakes, so there's zero visibility. When it came to the financial side, Alfredo's spoken language was mansplaining. I was interested in financing for 48 months and the offer came back at 60. I looked at 48 for a lower APR but he wanted to mansplain simple interest to me like I was an idiot. Also, he tells me to electronically transfer my money before I can even see the contract. I told him I'd sign the papers then transfer funds. He said they're unable to do that. I took a break and when I came back his boss has decided to let me to go over the contract first. So why all the bs? By the end of it all, the excitement was completely sucked out of the situation and I just wanted to leave. I got a call that the car's ready. No yellow bow, no nothing. It was an awful experience that's now associated with this car. What sucks even more is that the very next weekend, my girlfriend took me to the Irvine CarMax to test drive a car. Her experience was the complete opposite. They were nice and friendly. Never kept her waiting. Didn't fight her when she said she didn't want to buy a warranty, gave her a very fair price for her trade-in and on top of that, the whole process took about an hour and a half and we were leaving in her new car, fitted with a big bow and smiling faces. They told her she could take her car to any CarMax to get it fixed. Burbank CarMax is just not worth it. Essentially, they want you to do all of the work. They want you to buy the car, spend your money, waste your time taking it for service to fix things that should've been fixed prior to selling. Avoid this place at all costs and get a car transferred to another location that knows how to offer a better experience to their customers. read more

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Good old bait and switch. I was trying to sell my X1 because I no longer needed it, rather than have the car depreciate even further I wanted to sell it. The car had 99k miles and it was in very good mechanical and cosmetic shape. Aside from one very small scratches on the bumper. Of course carmax comes in with the best offer at $5600. kBB trade in was valued at 4700. I make an appointment and bring the car in, 30 mins later my car mysteriously develops an "engine noise" so their offer is now $2000. I was lucky that I didn't need to sell the car. I asked who was the "expert " that diagnosed the car, gave a BS excuse that they had a car with the same engine that didn't sound like that. Mind you that is the "expert " diagnosis. Knowing what I have, I get my keys and out the door. Out of pettiness, I book an appointment at Pacific BMW. I spent $245 dollars for them to tell me the car is in perfect mechanical condition, the ticking noise is normal for BMW engines of the N20 variant, think of Diesel sounding. This is directly from BMW dealership. A couple hours later BMW of Sherman Oaks calls me wanting to buy my car for 4750. They also inspect it and I get the exact same answer. Everything is in top condition. I believe an employee at carmax wanted the car for themselves and try to scam me out of it. Please know the status and value of your car before you want to sell it to this crooks. Btw I would never buy a car here, knowing the quality of mechanics they have... read more

I brought my Honda SUV in for service because the engine was making a loose muffler sound. And they told me it would take about 3 and a half hrs for the diagnostic and it would cost me $165. So I said go ahead and diagnose the car. What ever the cost I just need it fixed. They were clearly over booked and I sat in the waiting room for five hrs and the technician told me they were unable to diagnose the issues and maybe I should leave it overnight so they could check it later. Funny thing is everyone who rides in the car can hear the thumping, but the service technician cannot. I was talking to someone else in the waiting room and she said she had been waiting 3 hrs for a simple oil change apt. So if timely comprehensive work is something you're looking for then do t bring your car here. read more

These people scammed me. I bought a 2016 370z Roadster convertible and the top has never worked right. I took it to Glendale Nissan and they ended up having to replace the entire top as everything was shot. This was $22,000 and while it was covered by the extended warranty Maxcare, my driver side door is now messed up. I tried to resolve this amicably with the Service Manager Lanette but she was of zero help. Now I'm going to get the state of California involved as this is dealer fraud. It was found that the top had no clips and was being held in place with double stick tape! Not only that, but when Glendale Nissan took the driver's side door apart, they found that the bolts were stripped, meaning work had been done on this car without being reported! read more

UPDATE!!! Purchased a vehicle from Carmax Burbank today. Phany helped us out!!! She was excellent. Very attentive, went over every aspect of the vehicle' features. Tested the lights, turn signals, horn, trunk, performance of each vehicle. We went out for two test drives, another Volt and the Lexus CT200 Hybrid which I drove home. It was such a painless process, either in-house financing or outside lender. No trade in but that was ok. This couldn't have been easier. I highly recommend Phany and CarMax Burbank. Thank you!! Had a great experience at Carmax this morning. Was able to test drive a Chevy Volt. Thank you Joseph for the low down on the full electric vs hybrid vehicles. Very informative. One of our vehicles came from Carmax Burbank 13 years ago and is still going strong. Thank you read more

I was there to sell my car and I was told it'll take 3-4 hours to be called. I was notified sooner and I got myself there in 4 minutes. They gave me such a hard time because I wasn't there in the first minute that eventually they refused to serve me. The unprofessional manager told me " we are the busiest center". Does it mean that they can sacrifice the service??? Not recommended AT ALL since they are busy and they don't care about you. Stay away. read more

Never buy from carmax. Both myself and my colleague are doctors and we need vehicles for work. We chose CarMax because we thought they would be reliable as they are meant to thoroughly check a vehicle that's used. Well, it's 100% a failure as her vehicle broke down within a week and mine just did as well. Our vehicles are two years old. I think when people have a lemon of a vehicle they take them to CarMax when they want to get rid of it so that they don't feel guilty about selling it to an individual as CarMax is meant to check it out and fix the issues. However, I don't think they do a very good job. My colleague sent her vehicle back to be repaired and she got it back within a week after having to rent her own vehicle as they didn't have a loaner and it broke down again within three days. I am dropping my vehicle off today and I am meant to get a loaner but I have very low expectations. Why is a car that is two years old and cost $50,000 breaking down within a week of purchase just like my colleague- just don't do it. read more

Carmax Burbank, CA. I would give a zero if I could. They gave me release of liability paperwork after selling them my car (Honda Civic) 6/26/2023 @ 16:16:00. "We will take care of registration. You're good to go". I moved 2k miles across the country 2 weeks later. I just rcvd an automated red-light-camera ticket for a violation in Van Nuys, CA that occurred 11/6/23 ..committed by an older woman (clear as day in the pictures mailed to me) that is content with breaking the law. Shame on me for not following up with CA DMV, but this is awful customer care. The release form is worthless. Try being straightforward with your customers. Now I have to deal with the CA DMV & courts from 2200 miles away. read more

This dealership scammed my family. Bought a car here and after owning for 2.5 years went to trade in our "clean history" car to see they lied about the history with 3 accidents!!! We were scammed read more

I honestly don't recommend getting an appraisal or doing any business here at this location. Erik in sales was very rude not attentive at all. I was told to wait by my car and the appraiser should be with me within 10 minutes waited for about 30 min I saw the appraiser which happen to be parked by my car instead of assisting me went on his break didn't say anything when he got back he didn't introduce himself literally spent a quick 6 minutes looking at the car and said that was it. I called Erik because the next step of the appraisal was not mentioned, and he told me he would be emailing me an offer. When I received the offer the offer was 5k under what the market value of the car. I would highly recommend going elsewhere. read more

I would have bought the car but Eddie kept touching my knee and arm. I'd rather buy from a dealership where I don't have to deal with an old guy who can't keep his hands to himself. Eddie needs to watch a training video or something on how to stay appropriate with female customers. read more