I had a horrible review about this CarMax before but after coming here I was impressed with the remodel they did and the awesome service I was given right away. I'm currently waiting to have my car quoted but I was helped right when I walked in and didn't wait over an hour. Good job. What bothered me is that I told them I had a ford lease and wanted to sell it and they said no problem they inspected my car and gave me a voucher so the next day when I had the spare key and everything I returned there to sell and they told me they don't buy ford leases. If you don't buy ford leases why did you waste my time? You guys need to train your workers better. read more

CarMax sold me what I am very certain is a flood-damaged car (2008 Volkswagen), and though no flood history showed up on the damage history report, the car over the last three years has repeated malfunctions and deterioration which are typical of water damage. Shortly after buying the car various lights went out frequently, even replacing them they would burn out within a month or so followed by erratic electrical issues such as the power windows going out but then coming back. About three months of ownership the breaks began to squeal, and it turned out they were corroded to a point that Carmax would have had to grease them to mask the squeal, a problem that they would absolutely have known about when selling me the car, and the breaks had to be entirely replaced. The rear breaks had the same damage type but not as severe, and I've been able to drive on them for the last three years before they started to squeal just a few months ago. The electrical problems continued for more than year but slowly faded which seemed to indicated water damage slowly evaporating. Every time the car turned on it would also fog up the window, even in the summertime, with heavy moisture escaping from the vents. Recently the car has started to develop a musty, mildew smell and the fabric on the roof ceiling suddenly separated from the padding, which is now also stained by mildew growth, a problem which doesn't happen for decades unless there is water damage in the roof (the car is only a 2008). These kinds of problems are absolutely things that their inspectors would have seen and noticed but still put the car on the lot anyway. Do not buy from Carmax, it is no more safe than purchasing from independent sellers. Next time I will be buying a used car from standard brand dealers. read more

Very pleasant visit! They bought my old car and I purchased a 2017 Hyundai on the same day. Cengiz was very nice and he patiently answered all of my questions. He did not try to show me anything except for the vehicles I made an appointment for. Also, he kept checking in on me throughout the day (with the paperwork processing, which is done by other people). He helped me with the sale of the old car and purchase of the new car. I really enjoyed the no-haggle aspect of Carmax. All the information on the vehicles are online. Cengiz is the person who you want to do business with. You won't regret it! Rosana and Zoila were very kind too! read more

Horrible unprofessional had to call 5 different times just to get a copy of contract after they said they would send it and then it's not legible so annoying never coming back here read more

I have to say I'm very disappointed in CarMax Escondido and Burbank. I had a Hyundai Santa Fe transferred up from Escondido. When I saw the car it look perfect from the outside but once I open the door a horrible smell hit me in my face. I couldn't tell if the smell was coming from outside at first. As I open up the back door I found the source of the smell. The car was filthy. There was mold growing in the back pocket of the driver seat. There was a residue all over the back seat. the carpets were filthy. It was such a horrible and disappointing feeling. I asked to speak with a manager and the assistant manager came out. He agreed that the car should have been clean by the Escondido CarMax before transferring it to Burbank. And that Burbank should have inspected the car before I came to see it. The assistant manager told me he would have a car detailed and will call me back in 4 days. It has been over two weeks now and I still have not received a call. Tonight I went on carmax's website and to my surprise the car which is still in Burbank was being shown. This is very disappointing and upsetting. read more

Awsome , awsome experience love car max I will definitely buy next car at CarMax in Burbank thank you phanny!!!!

Very friendly and helpful to get an appraisal of my vehicle. I will certainly return.

After going to carmax and going through the carmax experience - I'm a believer! It's the way car buying should be!! Or in my case, the way car selling should be. I sold my used car - in and out the door in an hour. No hassling with negotiations, no pressure (offer stands for 7 days so you can go home and think about it), etc - offerred price was more than fair (our jaw when they told us). Now I refer all my friends... I luv you carmax!!! read more

The whole thing took less than an hour. It was painless. You wait in the waiting room for about 15min. and than proceed to wait in a cubicle w/your sales associate until they appraise your car. I brought my fully detailed used car, had someone else do my paperwork and I got a check in hand before I left the place. My salesman actually gave me a ride, so I didn't have to take the bus, which was cool. If you don't want to deal with the time and hassle of ads, than go to Carmax. Note: I got $500 less than Kelly Blue Book value and my check from Carmax cleared the next day. (Make sure you follow their online instructions, so your check clears faster) Good luck with your car sale or purchase. read more

This was the easiest thing in the world! I made a quick phone call, dashed over there with my car, got an appraisal and was out the door in an hour. I left with a much better than anticipated offer. I would definitely use them again! Anette D., my appraisal specialist, was especially helpful initiating her assistance with the utmost curtsy. She was professional, kind and went above and beyond any expectation I had. The staff, overall was polite and efficient, much more so than over the phone, but once there, things seems to go much smoother the I had imagined. I can't wait to see how it all comes together once I finish the deal. *Be warned, they do not deal with cars that are valued over $100k. read more

I didn't have a good experience here. I went during rush hour, so that didn't help my overall mood, but when I arrived I was told that it would be a 10 minute wait or so and 45 minutes to get my car appraised. They had a bit of a 'we'll get to you when we get to you' kind of attitude which is their right. I'm not a huge fan of overly pushy or effusive people so that in and of itself wasn't bad. I didn't get their call (30m after the message came through on my phone so they did call) so when I went back in they had no record of me and I had to give them my information all over again. When I spoke with Jenny, she was nice but she gave a lot of stock responses/information. She had a hard time tailoring her message to what I was saying. When she gave me a number for my car which was clearly going to be very disappointing to me ($700 for a blue book value of well over that), she didn't acknowledge that but rather told me that in 7 days the offer would likely go down so to act fast if I wanted to take them up on it. Not the worst thing ever, but I really felt like I wasted my time. read more

I had a wonderful experience with Alex G And Sanjeev at this CarMax. They assisted me in selling and buying a car, made me wonderful coffee, and even helped me find a new insurance agent. After the horrific experience I had with Studio United Auto Sales, I was afraid of buying another car, but they made the whole process easy and professional. I already love my new car and am so thankful for the amazing customer service here!!! read more

CarMax is awesome. I was in and out for my appraisal in less than 25 minutes. They gave me about 4000 over what I had expected. Felt like I won the lottery. Awesome place. Kind very friendly people. When I went back to sell I was out of there within an hour and they were so kind and gave my daughter crayons to color with while waiting and girl scout cookies too! Super sweet people. I will definitely be back. read more

ROMY! ROMY! ROMY! he was so kind, patient, honest & attentive with us. he was not pushy at all. this was by far the BEST car buying experience that we have EVER had. Carmax is so lucky to have him on their team; he is truly an asset! thank you Romy and everyone that we encountered at Carmax you all were simply wonderful! read more

Just got a vehicle from them had some high mileage I tried to get them to budge on the price because of it there reasoning being they have nothing but vehicles in great condition on their so thats why there prices are set so I was like ok ive had my vehicle not even a month and its already giving me problems and I take it to them to get it checked out to find out its something more serious so im like wow coming from a dealership who spoke so highly about the quality of vehicles they keep first was told my car would be done next day I spent $60 in ubers getting around for work they didnt give me a lender vehicle till next day and on top of that they gave me it to me on E what in the hell!!! then that same Im told its getting pushed back another day so at this point my car has been with them 2 days then the day comes when they say it should be ready again told sorry your car wont be ready till next day so since its a Friday and they are not open on the weekends they are going to keep my car for 5 days for something I was told would only take a day and the rep had a very passive aggressive tone well it happens there is nothing much we can do type of attitude I regret purchasing vehicle from here big time!!!!! Ive never been so pissed or had a bad experience with my car getting serviced like this effing terrible forget proper punctuation or grammar this location doesn't deserve that read more

Absolutely terrible experience here, even though, almost heartbreakingly, everyone I worked at was nice and professional. I arrived right on time for an appointment for an appraisal to sell my car and was told right up front that I might have to wait 30 minutes and they wouldn't be able to buy any more cars that day. I ended up waiting an hour and 20 minutes in the parking lot in 90 degree heat until someone finally appraised it... and the offer was $800 dollars lower than what they said it would be online. Not because of the condition of the car was different. But because in the interim I had also gone on Edmunds to get another quote for my car, which kicked back a lower number and now that was the only offer they were willing to acknowledge. Apparently Edmunds owns Carmax (or vice versa... don't totally care) and that offer now superseded the seemingly valid one I had in hand that got me in the door in the first place. Super shady all the way around and a miserable experience that speaks to a terrible corporate culture that would overbook appointments, not allow for people to sell them their cars (even if I had wanted to), and then pull a bait and switch. Avoid. read more

My carmax Experience with Chase the sales consultant at this location was,amazing and such an amazing experience. Chase was very professional and even came in on his day off to help me,get my mom into a new Toyota Camry. I recommend coming to this carmax to get your car appraised or buy a car. Make sure to ask for,Chase. They earned my,business for life! read more

Carmax made the buying process so easy. I found my car on carmax.com and Rose helped me get the car transferred to a local CarMax. She helped me with the paperwork to get my car loan. The process from test drive, loan, and driving off the lot took one hour. read more

This review pertains specifically to the service department at CarMax, Burbnak. While my family had an amazing experience with our sales rep Hrach Ibranosian, who provided us top notch assistance through the purchase, we had a much differnt experience with service. CarMax DOES NOT stand behind their 30-day guarnatee of "anything goes wrong with the car and we will take care of it" policy. This is a complete lie. I purchased a car and within a week discovered that the front driver side speaker was distorted, possibly blown. I contacted CarMax, spoke with Jennifer Boley in service and was given the run around. She told me to make an appointment, they would take care of it, then called to say, "sorry we can't warranty it". Once I told them I was calling the corporate office, they immediately called me again and said, ok, we will check with our vendor for a replacement. I asked if I would be able to get a loaner car because they wanted me to bring the car in to have it inspected, then back a second time for the repairs. The answer was no. So, CarMax needed two days for their work, but because the repair itself didn't need two days they wouldn't assist with transportation. I would have to find transportation (aka Uber) on my own dime to/from work. Of course, I never heard back from Jennifer Boley until out of the blue she calls and asks why I hadn't brought the car over. I was speechless. Just too many games, very unprofessional. With the amazing sales experience that we had, I expected more from the service department. I do not have any confidence in their ability to provided customer service let alone confidence that they can even servce my vehicle. The Service Manager Brenton Harris did not have the decency or professionalism to return a single phone call. He push off the issue to Jennifer Boley in an attempt to "shut me up" and even she failed at trying to resolve the issue, they just swept me under the mat. I do plan on moving forward with a complaint with CarMax corporate office. I had to go out of pocket to replace the speakers in the vehicle. I would not purchase a vehicle from CarMax in Burbank and to be honest I have no plans on purchasing any future cars from any CarMax based on this experience. This goes for my family and friends as well. Buyer Beware! read more

I needed to purchase a truck and decided to go to Carmax which is one the biggest mistakes I'd ever made. I choose a 2016 Tacoma but it took almost two weeks fir me to go see it, when I finally did I was told they had installed oversized tires and couldn't drive it cause the tires were rubbing on the wheel well, after that I was advised to choose a different truck so I picked a 2014 Silverado Alex Chi took care of me and made the process nice and easy. I was happy for a day until I realized the truck had a knocking sound coming out of the engine. I took the truck back after 5 days for repairs. Carmax techs couldn't figure out the problem so they outsourced to engine issue to a third party. It took them nearly three weeks to figure out they needed to replace the engine, at that point I decided to go for a third different vehicle instead; a 2016 Silverado but this time two managers took care of me( biggest mistake) they made it impossible for me to get the truck and treated me with disgust and disrespect. After 4 hours of mistreatment I left empty handed. The next day I went to Harbor Chevrolet and bought myself a 2016 Silverado with 61,000 miles at $27,999 gm certified with an additional 40,000 mile warranty. read more

The only reason I am giving them 3 stars instead of 5 is because of all the stress we had just seeing the car. We had a car transferred from San Diego and it took a few days (fine). When I asked to see the car I was told "it wasn't ready". Another few days went by still no word. I called and asked what was going on, I was told they would find out and would be called. They called me a few hours later and said the car only came with one key. Because of that, we were not able to see the car at all. I asked if we could just see it and get the second key later and they said no. The dealer then texted me a later or so later saying we could see it that Sunday. We made an appointment and just as I was leaving my house, the dealer calls me and tells me that they didn't have the one key they originally did have. He says he'll call me the next day. I had to call him. The key still wasn't ready and he said it wouldn't be ready until that Thursday. I was pretty annoyed at this point. I said to just call me on Thursday and we will see. Thursday came and still nothing. We call and talk to the store manager and he tells us to go right then. We get there and they tell us to come back in an hour. We go and come back. They still aren't ready. They just have us sit there without any update. We are about to leave when someone finally comes over and says they have the car ready. We test drive it, but it doesn't work out. We came back the next day and found a car that did work for us. read more

Do NOT, under any circumstance, buy a car from Carmax. I bought a car from them on March 6th it is now November 13th, and I want to love my car but every tiny little problem is the end of the world to them. They sell you on this "hassle-free, haggle-free" used car purchase (which is at 150% of the car value) with the best interest rate (not) And at this 150% value you cannot refinance unless you pay 1/4 of your loan out. But be careful. If you call and ask for your payment to be put toward the principle they will not put it toward your bill and will charge you an extraordinary amount for a late payment with no notification. And god forbid, something goes wrong with the car. When igot the car, the alarm went off randomly (not a sensitivity issue, its a known problem with the door locks on this model) despite me telling them, they keep tell me that my alarm going off for no reason 7-10 times a day is normal. My auxilry system has had a short (also a known problem). The first time they "fixed" the problem, they replaced my rear speaker. I'm no engineer, but I can tell you right now, my speaker was not the reason I had to start my car a certain way for my auxilry to engage. I told them this didn't fix the problem, they lost every account of me trying to get a hold of them, and now they are trying to charge me my fancy "low" deducable to replace the radio, which despite the manager telling me they would do it for free, they neglected to tell me that they planned on charging me anyway until AFTER they installed the radio. I also love how my "Service rep" delightfully snuck in that all repairs are commition based after I refused to pay. They are rude, greedy, sneaky, and terrible. If you want to keep your sanity, do yourself and your loved ones a favor and say the hell away from Carmax. read more

Great service! Chase hooked me up with a mini cooper on the same day. I'm sticking with them from now on. They were much better than any other dealership. read more

Thank you for the professional and responsive customer service. The dealership has a variety of new or used car reasonably priced to choose from. our sales guy was very helpful. He looked out for our interests. i m happy we found this location. read more

This is probably the best car buying experience i have had in the last 20 years. The sales person was friendly, but not exactly knowledgeable about the vehicles. the paperwork portion took less than an hour and i was on my way. I came with my own financing, so that helped. The staff overall is very friendly and very helpful. I had to have some warranty work done, and they gave me a loaner and contacted me everyday to give me a status of my repair. this has been a great experience, and i would certainly purchase another vehicle from them. I visited the West Melbourne, FL location and Ben from the service department was a true professional and explained the entire repair process clearly. Every question i asked was answered quickly and professionally. I would absolutely send friends here. The only negative, is that many of the cars i checked out, (including the one i purchased) reeked of cigarette smoke. perhaps better cleaning methods would be in order. read more

yeah they have a a good business model but they're pricing is at least $1000 bucks more. i wish they could make some sort of a price adjustment based on the average pricing that they have from other stores, obviously what is good today cant be good tomorrow, but i bought s car anyway and it was a good experience but as ussual they will sell you an extended warranty, and make it sound like " you just bought a peace of mind" but in reality its 1000 wasted cellfone minutes from trying to call the lousy claims department and really aweful service deparment, how about waiting for a week just to get your car service????? geeez. by the time you get the car service things have gotten worse already. so so. i guess thats how all companies are, theyre not all what they advertised to be. its all about some marketing strategy designed to lure you and buy something thats not really worth the claim. read more

Would I buy a car from here again? Yes, but having to wait for 3 hours to buy a car I already picked out a day before (Sad). i still have not received my tags yet but I guess waiting 6 months is there game. read more

CarMax MaxCare is a ripoff! I only purchased my car 3 months ago and I'm already having trouble with it. I purchased an extended warranty, supposedly a bumper-to-bumper coverage. My car currently has 3 issues - the steering wheel won't move up or down, the windshield wipers intermittently won't turn on, and now my radio/CD player won't work. I've had my car in the repair shop twice in 1 week because of the steering wheel issue. It suddenly started working when the warrantly adjuster was looking at it so they won't pay to replace it, even though there is a diagnostic error code showing up for it. The windshield wiper issue is caused by a bad rain sensor. The MaxCare adjuster is calling this an "adhesive issue" so they won't cover that either. I can't believe I wasted my money for an extended warranty! I'll never buy another car or extended warrantly from CarMax again! read more

Carmax offered us a great deal on our used 2002 Lexus with over 150,000 miles. We got appraisals for trade in value at other dealerships for our towards our new car that wouldn't compare to the amount carmax offered. We sold our car to carmax and got a check right away. Great experience. Definitely would come back here. Thanks! read more

It all started with a purchase of a 2012 Dodge Challenger r/t. My brother and I went to the CarMax, walking past the main lobby and straight into the lot. While there we were not hassled by any sales reps( Which I really liked...leave me alone so I can fantasize about cars without interference). Anyhow I found the Car I wanted which was the R/T. I then went back into the main lobby where I met up with a sales rep by the name of Scott. Scott and I went back into the lot where I pointed out the car I wanted. After a few minutes of paperwork I got to test drive the car. Thankfully Scott didn't know how to operate a manual so I got to drive the car off the lot myself (Loved it). Fast forward to the paperwork part which went smoothly and didn't take too long. After purchasing the vehicle, I went home. Soon after I found an upgraded version of my car three days later. What made it worse was that the upgraded car was in Bakersfield and I had two days left to be able to return my current car( for those who don't know CarMax has a 5 day full return policy). So I contacted Scott and he responded a few minutes later (On his day off). I told him about my plight, to include the two days remaining on my full return. He said, I think I can extend your return policy, hold on to the current car as we wait for the other car to come in( Since the car was in Bakersfield I had to pay a shipping fee) He just had to clear it first with his boss. Needless to say he was able to extend my return policy which meant I could hold on to the current car further until the new car arrived. I got the upgraded version, finished the paperwork and I couldn't be happier. Scott was really helpful, his boss (I forget his name) was helpful as well and the finance people were professional and courteous. Everything went smooth and hassle free from their end, plus they worked with my issues(boy I had many lol) in a timely and professional manner. I left feeling great and with a awesome purchase. I would definitely recommend this CarMax to a friend. read more

I am trying to sell my car, so I came to Carmax to get a general idea of what a dealer might be willing to pay. There is a significant amount of body damage on the car which I expected to affect the price. However, the representative I saw, Akram, tried to convince me there is "frame damage" (structural damage) on the bottom of my car and docked off at least an extra $1000 dollars. I took the car to the mechanic and there is no structural damage at all, only some scratches from bottoming out. I was essentially lied to. Not to mention that I had to wait for 12 customers ahead of me even though I called in advance. Lucky I went somewhere else and got a better offer. read more

Awful wait time....people being turned away. Plan on being there hours.... only like 4 people in the cashier area.....a bunch of angry people. Will see private party next time. Terrible experience and the bid was not good either. read more

This review is primarily focused on the repair center. Thank you especially to Christina, Olivia and Linette who helped me directly the past 2 times I've had to come in for new tires on my vehicle and a minor repair to turn my check engine light off. Car issues and repairs get me quite frustrated and emotional honestly and they were more than patient and helpful in their dealings with me and my vehicle. My car was repaired promptly and I was quickly put into a rental car in the meantime so I could continue my busy work schedule. I'm very grateful for this Carmax location! read more

I HAD THE WORST EXPERIENCE OF MY LIFE WITH CAR MAX! PLEASE NEVER BUY A CAR FROM CAR MAX - The first a car I had to pay to have shipped interstate only to find out it was full of rust. Then had to fight to get my $750 transfer fee refunded. Then the second car again was rusted out. The third car after a month broke down and needed an entire new transmission. Then after paying $2500 for a max care warranty to cover - at time to pay the mechanic's bill - they refused to pay it. No staff ever took control of the situation for me to resolve it quickly - I was passed around from person to person, answering machine after the next - NO ONE WANTED TO TAKE RESPONSIBILITY. CAR MAX YOU SHOULD BE ASHAMED! read more

Ok, so I'm going to make this review quick and easy, just like how AJ and all the other guys did for me at Carmax buying my first vehicle. I got G37S 2008. SLIGHTLY aged car but in great condition. Did all my info from Carfax to the actual infinite dealer website. Rides like a strong but gentle stallion. I have 0 complaints and its been 2 weeks already. I look forward to bright future with my new/used car! Thank you AJ for making the process painless and easy and even a lil fun :). I got a sweet deal, the financing was perfect. Just words can't explain how happy I am. Thank you Aj and Carmax. You guys rock! read more

If you are looking to buy a car here and want someone who is honest, friendly, patient and helpful ask for Ray! I came here with no idea what to purchase and approximately 4 hours later and looking at so many cars, I finally found my dream car. I was so impressed with Ray because through that whole time never once did he show frustration or impatience. Instead he stuck with me smiling and trying to make sure I got a car that I wanted and never did I feel rushed. That kind of customer service is hard to find and I appreciated it greatly! Ray is the man!!!! read more

The sales dept and finance dept were fine. All good experiences. When they messed up my registration, things got bad. Here I am six months and two citations later, I still have no tags, amd have been told by the county clerk not to park my car in public parking. The business manager was highly argumentative. From her perspective There was no need to reimburse my $250 in parking tickets. Let the buyer beware. You are just a drop in a bucket to carmax. Pray you dont need them to resolve an issue. "Where car buying is made easy"........and the rest is not. read more

I sold my van to carmax. The process was simple and very straight forward. The only drawback was I got at least 2k less than what I expected. They will not negotiate the price. If u are person who hates to haggle than this is the right place. You will most probably get more from them compared to the other dealers. read more

Sales man of the car I bought. Was great. The Service operator. Rude passes you on to other when called. Jackelyne Martinez. Don't put blame on others. Your the service operator. Handle your job. If you can't step down read more

Looking for an F150, Went to test drive. Battery was dead. They changed the battery but it was not strong enough to crank the 4.6 ltr engine. I had to buy a new battery. Test drove the truck. Worn U-joint. They said they replaced it. Later my trustworthy mechanic said it was not replaced. I had to replace the U-joint. Two days of half truths. Six hours of waiting. Finally drove it off the lot. The truck is nice, but the experience was terrible. Unless you know a lot about cars, don't go here. read more