I bought a car, stting on the sofa in my pajamas on a Saturday afternoon! I picked a car from the website, called CarMax South and got Beau on the phone - he stepped me through everything. It was so easy and I really got a great deal! The car was transferred from Georgia - I picked it up several days ago. This was the easiest, most pain-free car buying experience I've ever had! I highly recommend CarMax South to anyone who wants to avoid the hassle, haggle, and bullshit of most dealerships. read more

I had absolutely no plans on buying a car from Carmax. A little over a year ago I had made the huge mistake of buying a PT Cruiser and now that I had realized what a gas guzzling POS it was, I was determined to buy the car I had wanted in the 1st place...a Nissan. I never buy new, but I wanted at least a 2007 model. I went to South Point Nissan...the amount they initially offered for my car was about $1000 less than what I needed it to be and the price for the 2007 car was about $2000 more than what it was worth (especially with over 23,000 miles on it!) I sat there for hours trying to get them to move on the price, the interest rate or my trade in value. I was ready to buy this car! After being beat up and extremely annoyed by the sales staff, I went to Carmax to get a quote on the Cruiser. I had heard that they gave fair trade in even if you didn't buy a car there. While I was waiting for my quote a sales person walked up...I steeled myself to avoid the big sale....I didn't think they would have the late model Nissan I wanted and surely they couldn't beat the dealership price...this was no haggle right??? Sure enough....they had a 2007 Nissan Altima at the north store with a LOT less miles than SouthPoint....and the price??? $2000 less than the car at Southpoint and 15000 LESS miles on it. As I was mulling this over, they came back with a value for my car....Yep, $1000 more than Southpoint was willing to offer. When we looked at financing, I got a rate 3 points less than Southpoint was giving me. I am now sold on Carmax....my preconceived notions were similar to the reviews below... "Walmart of car dealerships!!" "No Haggle means MORE money!!". My experience was just the opposite. My salesperson was wonderful, she was not pushy, she found out just want I wanted and found the perfect car for me...even looking at inventory that hadn't been made public yet, she shopped rates and got me a great rate for my not so great credit. I have had my car since October and I absolutely LOVE it! I have had no problems with the car, with the bank or with my Carmax experience. I am proud to recommend it to anyone and everyone....and SouthPoint can bet that, while I will certainly buy more Nissans, I won't be darkening their door again...no matter how many follow up e-mails they send. -1 star because shopping for cars is a pain no matter where you go....but all in all, this was the best car buying experience I have had read more

Probably pays less than selling the car yourself, but definitely pays better than trading it in with the dealer. Talking into account the time and effort saved, I would take this route again. Also, they know how to handle all the paperwork and I am confident my car has been cleanly transferred. Total time invested in selling the car - less than two hours. Worked with South Austin Carmax. Smooth and fast. HIGHLY RECOMMENDED! read more

I keep forgetting how Carmax salespeople aren't trying to upsell you--they're actually coming up with cars that are better fits. Jarrett was no exception. After test driving two cars, he came back with a Kia Forte that was slightly above my stated range and was an absolute blast to drive, plus an insane bargain to boot. Needless to say, I bought it, and I've been happy with my decision from the start. Would definitely recommend. read more

I had a great experience at CarMax if you need a car at a fair price and don't feel like dealing with sleazy sales men, which as a girl I think is super important, come to CarMax and ask for Manolo! He was super helpful and understanding. I didn't end up buying my car from them strictly Bc the didn't have the inventory but I would highly recommend them to any friends. read more

I had a very good experience trading in and purchasing a vehicle here. No, they did not wait on me hand and foot or snap to attention as I walked by, nor did they strew rose petals before me. However, I got an excellent trade-in price, and a fair price on the vehicle I bought, and it was a low-stress process. I generally buy everything online and don't have a lot of patience for the game, and I was pleasantly surprised by my experience here. Inez was my salesperson, and she was excellent, very easy to work with. I'd gladly recommend them to friends. read more

"No Haggle" pricing means they can drag their feet transferring your car to you and you just have to deal with it. I could have gone to pick up my car five times by the time they got it there (it was 4 hrs away). So, can have some consideration taken off the car price? Nope. Not a single dollar was budged from their direction. Thanks y'all that was... fun. I mean it was supposed to be. Would probably not use Carmax for my next car. read more

Considering 1 star is the lowest rating, that was the obvious selection for our experience. We were reassured a car transfer from the Houston North CarMax location would occur within 7 business days, otherwise, we would have made the trip with little issues to purchase the desired vehicle from the Houston N CarMax. The only proactive communication from the Austin South location was to confirm the transfer by the assigned/designated CarMax representative in Austin, Jeff Petrik. After this, we contacted the Austin CarMax multiple times and were repeatedly reassured the car was set to be transferred within the specified time frame. At day 5, 6 and 7 our initiated communication after no updates was to "wait." We were specifically trying to purchase within 2017 for tax deduction within that year. The lack of communication (still waiting on a promised call from the General Manager, Carlos) as well as miscommunication and attempted transfer of blame to the Houston N location and also the 3rd party transfer company prevented us from accomplishing this. Their solution? "We'll have a talk with Jeff..." and "Carlos, the general manager will contact you on Monday..." (days later, still no call) and "we cannot control the 3rd party company we employ to complete the transfers..." It is most definitely the responsibility of CarMax to inform appropriately, accurately and proactively if customers are their focus. We found an almost exact match to our requirements at another car dealership in Clear Lake and experience genuine customer focused service and communication. Purchased a car within 24 hours of our initiated interest in the vehicle. I would be in the front row applauding the demise of CarMax if they continue this low level of satisfaction...at least at the Austin South location. read more

Michael Childress was Awesome. I started my car search online, had a Nissan rouge transferred to South Austin. Michael kept the process smooth and respected my time by being organized and fast. Thank you!!! See you next time I buy a car. read more

This was my second time to go to CarMax. You can walk in with an old car, browse pressure free and get financing on the spot. The salesmen are not paid a commission - they make the same no matter what you buy so there's no upsell. Great selection, friendly staff -- we've walked out very happy twice! read more

Nothing says crook like CarMax. I took them a 4 Door FJ Cruiser for an estimate and they provided an estimate for a 2 Door FJ Cruiser. While they acknowledged the car has four doors they refused to change the estimate. read more

The trip to CarMax was a waste of time and 35 miles. I walked in and it took 30 minutes before anyone seriously acknowledged my presence. After going through there appraisal process, both their offers were less than wholesale; I had better offers from two dealers. Frankly, I was led to believe that they were in the business of buying cars and were aggressive on their offers. The bottom line was that their customer attention and service is lacking, and their marketing message is misleading. I don't see myself ever doing business with CarMax again. read more

Have sold two cars to them now. A spare vehicle from a few years ago and also took that same one to a dealer and they offered the same price. While I originally planned to trade it in when I was going to get a new car, I like to use CarMax to make sure the dealer (not CarMax but say Ford, Toyota, etc) won't low ball me. End result, CarMax offered $1500 over what the dealer offered. The second car I went in the AM when they opened to get a value and no wait time. So, they were done in about 15-20 minutes. Staff was nice. Selling the car was maybe 10-15 minutes in total and did that around 1 PM. Not sure if I would ever buy a car from them, not sure what the benefit is of going through them. Especially with 1-2 year old vehicles, some of those prices are close to MSRP prices at dealers, add in rebates and negotiation prices it might not be that much more for a sub-100 mile car vs a 30k miles one. read more

NO ONE RETURNS CALLS....CANT SPEAK TO HUMANS! The purchase of a car went fine. But trying to get anyone ( a human) to talk to you is a nightmare. The phone system they have is awful!!!!!!!!!! everything is a menu and then you push a number and its says sorry the mail box is full try another extension so you do and it is full. Then try this try that...........everyone has full mailboxes so does that mean there are so many people trying to complain they are filling up the lines? THEN AN AUTOMATED recording says line is buying try another ext..They do not give you an option to speak to an OPERATOR! Insane! wonder who sold Carmax this ridiculous phone system? read more

What a disappointment. I bought a used small SUV for my daughter recently on a Saturday. I took it to a mechanic on Monday just to do a once over to make sure it was fine. Turns out there were two major mechanical problems that would cost over $3K to fix! Fortunately I was inside the 5 day return window 1) When I contacted them, they started by insisting that I just bring it in for them to repair. They should never have sold it in the first place in that condition! The sales rep. kept telling me about how extensively they check out their pre-owned vehicles, the multi point inspection they do, blah, blah...don't believe it. 2) I really liked the car. I went online to see if there was something similar at another Carmax branch. Turns out there was, but at a slightly higher price than the one I bought. I asked if they'd simply transfer it in and we could swap. They said yes, but I'd have to pay the price difference. Instead of eating $500 and sending me away as a happy customer, they wanted me to pay the difference, AND pay to have it shipped in! Now I question their business judgement along with their mechanical acumen. In the future, I'll go to a local auto dealer. I may have to haggle some, but I'll have more trust in the final result. read more

Terrible business full of horrible dumb employees. They approved me for my car and let me drive it for a week only to call me back a week later and told me to come back in to try a different bank to finance. When I showed up they took the keys and the car and I was forced to take uber home. I've never been treated so poorly in my life. read more

I bought a car here a little over 90 days ago, and two days ago I drove maybe one mile from my house and it started making a loud noise then two seconds later the engine stopped working. So me and my two toddlers were stranded in the COLD rain on a Sunday. Great. CarMax is closed as well as all surrounding auto places. Had to wait until Monday morning to find out CarMax couldn't even see me for over a week!! (Makes you wonder why they're so busy fixing their customers vehicles) Thankfully I bought the extended warranty and was able to tow my car to another shop who comes to find out the electronic computer is out on the vehicle and they can't even run a diagnostic. Great! So my car is sitting in a shop for 5 days to get this part just to be able to get a read and see what the real problem is. The warranty is only good for 7 days on a rental car so what am I supposed to do then? Thank you for a huge inconvenience CarMax and selling a potentially unsafe vehicle to a single mom with two small children, and not offering any help to me in this whole ordeal. I will not be recommending you ever!!! read more

I sold a car to them in order to purchase a new one. The price they offered me was above average and the buying process was smooth. However, the car I wanted had to be transferred from another location. When it arrived the spare tire was missing and there was a chip in the windshield. I was assured that they had ordered the spare tire and when it came in they would contact me to come in and also fix the chip at the same time. I have yet to be contacted, my calls have not been returned and emails have been unanswered. It has been 3 months. read more

I don't know that anyone looks forward to buying a car. At least, I wasn't. I had previously gone to the Toyota dealership a few blocks down and was reinforced on why I was not interested in a dealership experience. I felt forced and found the salesman that approached me to be a poor listener and lacking a knowledge of the inventory. I told him my maximum budget and that I was interested in a fuel-efficient hybrid and he showed me cars outside of that range that were not even hybrids. Cue, my experience at Car Max, and in particular, my experience with Juan Cajigas. Upon meeting him, I was put at ease, as he listened to what I was looking for. I had mentioned that I saw a Prius online that was available at that location and said I was interested in that and any other comparable cars. I gave him my budget, and he reassured me that there was no incentive for him to up-sell me, as he gets a flat commission on a sale - whether it is within my budget or 20k more. This speaks to the Car Max model, and I appreciated it. He showed me the Prius that I saw online and we took it for a test drive. He was polite to my mom and allowed us plenty of alone time in the car to talk about the pros and cons. Granted, it was an easy sale. The car was exactly what I was looking for, actually, nicer than I expected that I could get. Juan told me early on that they try to make the experience "easier than buying a cell phone". I joked that, that was a pretty low bar, as buying a cell phone is a pain. But, he was right. The buying, financing, and warranty process was well explained and he had no problem talking to my dad on speakerphone and was very patient with all of his questions. Because, despite not being financially involved, my dad will always have questions for a sales person, having been in sales his whole life. Right before I left (in my new car), Juan set up my Bluetooth and made sure I had music playing from my Spotify before I drove off. A nice touch! Juan was empathetic, patient, and did his job with confidence and intelligence. I can't imagine I will be needing a car anytime soon, but I would recommend working with Juan Cajigas if you are in need. I will add that the establishment was clean, the other employees I interacted with were friendly, and the car was detailed before I drove off the lot. The yellow bow was a nice touch as well! read more

Sucked. My only good experience was finally finding a truck that I could use. Albeit overpriced . I opted to order the leather seats upgrade. Then they told me I have no control over the color to be installed in my truck. Eric hernandez explained it had to do with "maintaining the value of the vehicle" what is it of their business the value and would upgrading to leather reduce value? Who are they to tell me what to do with my truck. And how dare they take 1400 dollars from me and the dictate how its going to be used. I declined the leather and asked to have that money refunded. Now to make it worst they did not give me back the money I paid up front for the leather they instead again dictated to me that the money would go toward down payment instead. How are they to tell me that. Next carmax will not allow an independent inspection of any vehicle they have . So I had on done after purchase and within 7 days of purchase. I took it back with a list of issues. All of which were ignored and they kept my truck for nearly three days to only change a fog light bulb which was the least of the issues. The most pressing issue a tire with a 2 inch crack in the tread they call normal. The service manager was snide and condescending. Carmax is scam stay away. Get a new car from a better dealership. Always research the seller and inspect the car before you buy. read more

This CarMax has the worst technicians in service. My husband had bought a car from here and relied on their 30-day period to fix any issues. Well, the technicians, including Charles, made his car worse. They had to keep his car for over 30-days while we were paying for it-yet we weren't driving it. We eventually gave up on these repairs because of the stress & inconvenience. We even tried to take it up with the "operations manager-Alex" & he doesn't seem to care since I'm out of their warranty period & I don't have their "Maxcare" warranty any more. Honestly, their warranty is a rip off. They charge you for their warranty but all they do is use your remaining manufacturer warranty to cover the parts anyway. Don't trust CarMax for service. You'll end up getting screwed! read more

I rated them 2 stars... only because the place is clean and sterile. I took my auto in just to see what the buy back hype is all about. What a joke, they appraised it for 2k. I laughed and walked, 2 days layer I sold my auto on Craigslist for near 7k (its fair market value was 8k). Please don't do it, be smart and try selling on your own first. Yes, it was some extra work, but it paid off for me in the end. read more

Just bought a 2013 Jedde TDI. SERVICE DEPARTNENT put gasoline in it and made it about 25 feet. It's a diesel. IDIOTS!!!!!!!!

Terrible. The CarMax Auto finance App does not work. horrible customer service. I would recommend taking your business elsewhere.

This was my used car selling experience. I tried to sell a very good condition, but old, Lexus RX300. I walked into an ordinary showroom (they do not take appointments), was assigned a next-in-line sales associate, and sat in his office and chatted for 40 minutes while I waited for someone to drive my car and generate an estimate. I went along with the driver, who was knowledgeable, but he did nothing other than drive the car; he didn't even lift the hood. In the end the offer was lower by $500 lower than my other offers along the "Motor Mile." I understand this is an auction price, but it should be close to trade-in value and pretty much the same for all dealers. The entire experience was annoying. I ended up selling the car on Craig's list in two days for about $1600 more. I don't understand their used car buying process. Nice, but boring people, but a business that, in my case, seemed to be just going through the motions. Why not say up front - "Not interested." read more

"Free Transfer" is just a plain lie. Contacted John Parton and requested a transfer and he was more interested in my financing and current vehicle than helping with the transfer. He asked for my name and address to complete the transfer which I provided him then followed up with requesting financing information or I could fill one out over the phone. I had financing taken care of outside of the dealership. A few days passed and I asked for a status of the transfer and he stated he didn't turn in the request because I didn't provide him with the financing information. If you are going to tell customer and have it on your website that it's "Free Transfer' then you should follow through with it. When I complained to John Parton he was not concerned and matter of fact. read more

Today was unbeievable! I discovered that Carmax really is as good as it sounds. They honored their five-day return policy, listened to my concerns about the transmission on the car I had purchased, provided me with a loaner while they checked out the transmission, and then returned my down payment because I was uncomfortable with the situation. I will definitely do business with them in the near future. Everyone treated me with respect. They're the real deal! read more

this Carmax is the bomb, my first car buying experience. i had to take a fasten there because my car died, i was sick as a dog (coming off a 103 fever) and i needed a new car. i looked at what they had online, figured out what i could afford and went there and bought it. it definitely takes a little bit, but even with my horrible credit score they were able to find someone to finance it for me (even if its at a higher interest rate). the car was being checked so they gave me one to borrow for a couple days and then i picked up the car. i love it, havent had a single issue with it so far (over 6 months). read more

I went to Carmax to get my automobile appraised. I also looked at some of the cars on their lot. I was very happy with the amount that they decided my SUV was worth. They made it easy and comfortable from the moment my daughter and I stepped in the door. Edward D. helped us look for a car in our price range with low mileage. I did not end up buying a car that day, so I don't know about the purchasing process...but I do know that the appraisal process was fast and easy and most of all- fair. read more

A+++ Fast, friendly, helpful. Even when I had great credit I've never had such a quick, easy and pleasant car buying experience. Lora, Senior Sales Consultant, and Barna, Business Office Associate, are fantastic. Thank you again so much. read more

Really enjoyes our experience wiht Richard (our carmax salesman). It was refreshing to get an honest opinion for a change. We origanly looked at a car that really didnt fit our needs as well as the one we wound up buying. Richard gave pros and cons on each car, and this allowed us to pick the better fit. Weve had our car fo 3 weeks now and absolutely love it. Would highly recomend this dealer. When we are ready for our next car I know where we will go. read more

from the second i left carmax, there has been nothing but problems. first, they didn't replace the battery before they sold the car to me, and the car didn't start at ALL 5 short days after purchasing the vehicle. then, they took a month and a half to send me my plates, and the paper with the inspection sticker was nowhere in the envelope. after calling carmax and explaining to them what happened, i was rudely accused of lying about the paper not being in the envelope, and throwing the paper away. told me the only thing i could do was go to the tax office to get a new sticker, but that's very hard to do when you work 6 out of the 7 days in the week. i'm not even that mad about the battery issue, but the blatant rudeness is just not acceptable at all. bottom line- i wish i had bought my vehicle from somewhere else. read more

Total SCAM!! Do NOT go here!! They claimed I had frame damage on my vehicle, but really they offered me less money for it ($2,000 less!!) because they saw I had it appraised earlier this year. I had put no miles on the vehicle and nothing had changed. They claimed they didn't catch the alleged frame damage on my other appraisal...yeah, ok sure. I went to Volvo Cars of Austin and they offered me $1,500 more than Carmax. Also, Henna Chevrolet will beat any Carmax offer by at least $500. Do NOT get ripped off by the scammers at Carmax!! read more

Professional sales staff and painless transaction. I bought a vehicle and did not sell them one. Vehicle I saw on their website was priced lower than any other dealers in Texas, thought for sure was too good to be true, had to be a scam right? Nope! $150 and half a week later they had shipped the specific vehicle I was interested in buying in from Dallas or somewhere like that and I got to test drive it. Bought it that very same day. Vehicle had under 5000 miles, was a 2014 model, and still had factory warranty. Other dealers told me "that price is too low, I'd be careful" but Carmax had the vehicle history report and everything plus a decent return policy should I change my mind. Very happy with the experience and I was treated nicely and with respect whereas other dealers gave me the run around trying to sell me older vehicles with many more miles on them. Other places had similar vehicles that were all decked out with leather, sunroof, and other things I just didn't want. Only carmax was able to find the vehicle I wanted with the options I wanted for what I found to be the lowest price at that point in time. I'd heard these guys were expensive but that was not the case with my specific experience. Would recommend to others. It was very nice to not have to haggle and BS to get a firm price. read more

If I could give zero stars I would. The experience here was horrible and caused me to leave in tears. The salesman, Theo, was condescending, cocky and rude. He argued with me over the format of my paystub as proof of income even though I explained to him that being salary and not hourly is why my paystub looked different and the stub even listed my annual salary but that wasn't good enough. I finally got the manager involved who then snapped at me and told me he wanted to be able to speak after I pleaded with him to call the lender and explain that I showed more than one form of proof of income. They told me they were going to submit a new application with an income lower than what I brought proof of and hope for the best. Isn't that technically lying on the application? I make what I make and I brought proof of that. I guess they don't know how to read a salaried paystub. The salesman also stormed into my conversation with the manager, accused me of lying and laughed at me. When I told him I didn't appreciate it, he argued with me more and basically make me feel like my business didn't matter. They offered below blue book for my trade-in. When I grabbed my keys and asked for my paystub back, they gave it to me without thought and didn't even try to save my business. I ended up going to the Nissan dealer a couple doors down from CarMax and ended up in a brand new car (instead of the used cars CarMax sells) and got DOUBLE what CarMax offered for my trade from Nissan. I will never recommend this place or give any CarMax my business again. They wasted an entire week of my life and made me feel horrible. The salesman interrupted me constantly and tried to use backwards language to justify their odd business practices. read more

I bought a car from them a few months ago, and that went well. My husband bought a service agreement. Last week the car just died like it was out of gas, but wasn't. We had to let it sit a while to get it to start again and just long enough to get it to CarMax. So we got it there on Friday night, filled out the service paperwork and left our fob. When I didn't hear from them by Tuesday morning, I called. The service manager said, there was no car fitting that description there for service. There was nothing registered under our name and phone. He ended the conversation by saying; "I will call you if I ever find it". Really?!!!, it was sitting outside of the service bay. By Wed evening, no one had found the documents, the Fob, or even our names. So we have been without the car going on (1) week and left with little option but to have it towed to Nissan, where the service is GREAT! We plan to get our money back on the service agreement and move on. So my suggestion is to at the very least, do not purchase a service agreement from these people and maybe not a car, as we don't yet know why the car died. read more

I recently bought a car from Carmax. I found it to be to light for me I was used to a heavy car. I took it back they honored their 5 day take back if your not happy. I made an appointment arrived early.Had all my paperwork correct before going. I researched before I went.Got a few quotes on selling my old car to them or some one else. I would have liked a little more but it was old,with miles. Michael went over everything and took me on test drive. I knew it would take a couple of hour's but like buying a house you don't expect to be in and out in 30 min's.Michael and the staff worked hard for me. I love my car she rocks. I bought a Chrysler 200. I also bought an extended warranty because with anything you buy used it could have problems down the road. My advice is research before buying. Take your time look around.Know what you want before going shopping. Thank's Carmax read more

Just bought a 2006 Toyota Prius from Carmax. I love the process. Do your homework before you go, find a vehicle, test drive, and purchase. I even discovered a cosmetic flaw in the vehicle two weeks after purchase, which they promptly fixed without charge. Purchasing a vehicle can be a stressful event. I'm happy to give Carmax my business for the smooth business model they provide. read more

I bought a Toyota 4runner and they claimed to have put new brakes and pads on it. The brakes were squeaky right away. I brought it back for them to look at and they still claimed that nothing was wrong and that the breaks should stop squeaking soon. Months later, they still squeak as if I need new ones. I feel ripped off that they would sell me a truck with squeaky brakes and claim they are fine. I will not be buying from them again. read more

I was interested in getting my car appraised so I got online and made a next day appointment with CarMax. Never had laid a foot inside a car dealership I was a little overwhelmed by the whole process, however CarMax made it seem pretty painless. When first entering the dealership I walked up to a young lady who was very nice and smiles. She took my name and let me know someone would be right with me, making me feel very welcome. Within minutes a gentleman was informing me on the process of getting my car appraised. The car appraisal process takes about 30-45 minutes so the gentleman helping me showed me a few cars that I was possibly interested in trading in. My truck was done within 30 minutes, and CarMax gave me all the information and more that I need to start the process of trading in my vehicle. read more