Did the online paperwork and upon arrival at office, was meet and treated exceptionally well by the…read morestaff. Everything was handled promptly and were were done in 20 minutes. Would do it again.

A+ transaction. Pleasure doing business. The overall experience was professional and easy. Out…read morethe door in less than half an hour.

Recently purchased a truck from them, super easy process and truck looked exactly as pictured. I…read moresent in a couple questions about specs and was answered promptly. Then on the day I was looking at vehicles, I was not going to be able to get there by closing time, to test drive. Matthew offered to come back and meet us when we arrived, it was an hour past closing. He came back on the following day (they were closed) so we could complete the purchase, had my tags and registration all ready so I did not have to go to the DMV. The truck (2018 F150) was exactly what I had been looking for and the purchase price was great. I'm so pleased and definitely recommend M W Auto Sales if you are looking for a clean, well priced vehicle in excellent condition.

Failed to mention in the ad that the check engine and tire light was on and the reason (oxygen…read moresensor) why, Failed to mention that there could be potential rotor issues. It was advertised with 200,155 miles on it but the day I buy its got 200,500 plus miles on it. Told these things guy that works there. He would not take off $200 to compensate for the cost of replacing the Oxygen/tire sensor and adressing the rotor issue. I don't get it...he knew the engine/tire light was on and What was causing it but didn't mention it in ad or our conversations could have easily said....oh the engine light is on because of the o2 sensor. No I shouldn't have purchased but I needed wheels that bad. Not truthful about what he sells. BEWARE!!

Buying a vehicle can be exhausting. These guys make it easy. They have quality inventory and just…read morewant to sell you a vehicle at a very fair price with no hassle. I was in and out of there in an hour. See Joe and Chris. Great guys! Keep up the good work and great service!

Excellent car, reasonable price, no pressure, full disclosure. What could be better?read more

You cannot trust Mechanicsville Toyota Service Dept. at all! When we took in our Sienna for the…read more"10K' service they gave it back to me without the tire pressures being checked, the tires NOT rotated, and worst of all, left off the oil filler cap and it blew oil all over the engine compartment. They had to immediately come to our house, pick it up, take it in to steam clean the entire engine compartment, and re-do the whole service all over again! Ever since that Fubar, they promised to have Master Techs either do the work, or at least double-check everything before releasing the car back from service visits! BUT GUESS WHAT? THEY DID THE SAME THING ON OUR 25K SERVICE JUST NOW!!!!!!!! tHEY LEFT THE DAMN OIL FILLER CAP OFF AGAIN AND WE RODE AROUND FOR OVER A WEEK BLOWING OIL ALL OVER THE ENGINE COMPARTMENT!! I'M CALLING THEIR CORPORATE OFFICE!!!!!!!!!!!!!!

I took my wife's car in for a front vibration and was assigned Brandon as my service advisor…read more Initially, he claimed only the front driver-side rotor needed replacement. When I mentioned I had replaced it myself just three months prior, he blamed the issue on the part not being OEM. The very next day, he suddenly stated both rotors needed replacing. When I questioned this, he got irritated and rudely told me I didn't have to get the work done there.Since my car was already there, I authorized the repair but explicitly asked him to leave the old parts in the vehicle so I could process a warranty exchange. He agreed. He assured me the car would be ready the next day and promised to call me with updates. I called the shop several times the next day and left two messages, but he never returned my calls. Instead, he called my wife, and I later found out he didn't leave the old parts in the vehicle as promised. Terrible customer service at its finest.

They checked my warranty to find that my tire sensor issue was covered! Comfortable waiting area…read more Free car wash, After service (sometimes unavailable)

This company provided quick and complete service to my Subaru and provided me with a loaner for the…read moreday, which I greatly appreciated. Mindy (Service Manager) was kind and understanding and offered several options for addressing any issues that may be of concern in the future. I would not hesitate to refer friends and associates to this awesome dealership.

I purchased from Car Corral II at the beginning of September 2021. I met with my salesman whose…read morename was Daniel. He was by far one of the nicest people I have ever had the pleasure of dealing with. Daniel was also very honest and a just good human being all the way around. He never once pressured me to purchase my truck and never tried to feed me things he thought I wanted to hear. He won my business just by being honest and again not trying to sell me my vehicle. I took the vehicle for a test drive and basically knew it was exactly what I needed, the price was right and I was able to get them a check the same day. I was encouraged to take it to my mechanic if I wanted to and if something came up to give them a phone call. They offered me a 30 day warranty and again I was encouraged to call them with any issues. After driving the truck a bit I started to notice a mechanical problem, however these things can be expected when you purchase a used car. Car Corral also knows things happen and this is why they offer a warranty on all their vehicles. A company that purposely is selling bad vehicles would not offer a warranty of any kind, it just would not make business sense. I reached out to Daniel who told me to bring the vehicle back so they could help me out. I brought the vehicle back and to my surprise was given a loaner vehicle to drive while mine was being looked at. You can't even get a loaner vehicle at franchised dealerships these days, so this was an awesome benefit. I drove their loaner vehicle for a few days before receiving a phone call telling me to come pick up my truck. I arrived to pick up my truck and they said they were unable to locate the problem. However they didn't just say sorry about your luck they told me to take it to one of my mechanics and see if they could find anything. I took the truck to a different mechanic and they were able to locate my concern. I sent over the work order to Car Corral and they assisted me by helping me pay the bill. There was very little push back on this and I was pleasantly surprised. The customer service and integrity of this dealership is second to no one. They may not be a franchised dealership but they are not a "buy here pay here" either. These guys will take care of you even after you hand them their money. Thank you!

Don't we all wish we were treated as well everyday as we're treated when we're shopping for a…read morebig-ticket item? I had a terrific experience buying a used Toyota RAV4 at Grace Auto Sales this week. When I chose the less expensive model of the two cars I was considering, Soto never tried to convince me to buy the pricier model. He agreed that the one I chose seemed to be the right fit. Soto and all of his colleagues were pleasant and helpful. The atmosphere was laid back yet efficient. It's very important to me to support local businesses and a bonus when the business is family-owned. It's refreshing to be in the presence of folks who seem to enjoy their jobs and one another. I will update this review if anything goes wrong with the car. Otherwise, assume I'm a happy customer. NOTE: I suggested to the owner that he consider doing away with the scented candle that was burning in the front office. I made the point that while the candle smelled nice enough, many folks (myself included) are very sensitive to fragrances (as evidenced by the booming market of fragrance-free products). The owner received my feedback good-naturedly enough, but left the candle burning as he walked away. Meanwhile, I had to excuse myself, go out to the car and take an antihistamine, before I could return inside to complete the transaction because multiple chemical sensitivity is a real thing and those of us who have it spend extra time and money to avoid being overwhelmed by the off-gassing of scented products and services. I wonder how many folks complain about not having a scented candle burning when they shop for cars. ;-)

Gave us a bogus quote, took a down payment of$500, then changed the price offered for our trade-in…read more The deal fell through. That's ok; mistakes happen. But then, won't refund our $500, will not respond to emails. Reporting to the dealer board.

So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

Warning!!! For those who've dealt with McGeorge Toyota: Since their acquisition by Ourisman, I…read morerecently had a state inspection and was stunned by the $70 charge for a pair of wiper blades, which their website lists at $29.99. The dealership has clearly changed, and not for the better. Be prepared for pricing discrepancies and a shift in service standards. Don't go there!!!