My experience was great except for one staff member. Morgan answered the phone when I was emailed indicating that I had missed a deadline. I asked what that was, and she with a snotty voice said "It should say in the email". When I informed her that $40,000 was debited from my account, and I would think better service is expected. She paused and then indicated that I needed to submit information to "PLAID". I have no idea what "PLAID" is, so I asked, what it was, and what information needed to be submitted. She said, it is a bank, and you need to submit your banking information, again with a snotty tone. I asked again, what information, as being that $40,000 was debited from the account, it appears that Carvana has my information. She said sarcasticly, "all the information". I asked what information does Carvana not have and again, she made up the response "all the information." I was honestly ready to cancel the transaction and spend the last hours of my life addressing this with Carvana AND Morgan personally with a lawyer. However, after realizing that Morgan is probably not good at anything, I contacted Carvana again and spoke to the most informative and polite person. The car arrived on time, the delivery person kept in touch with me all day (it was a 5pm delivery), and he asked if I needed to learn about the car. I thanked him and now I am the proud parent of a Mercedes that I BOUGHT ONLINE from A - Z. Get rid of the Morgans of the world. read more

Due to the weather shipping of the vehicle exceeded the delivery date. The second delivery date was meet either due to it showing up after the VA inspection station closed. The third delivery was 1 1/2 hours late but there was good communication as to what was going on. The front plate holder was missing (not required in the state it shipped from) and the advocate said it would be replaced and install at no cost to me. Sure enough I got and email that day with instructions. After the 7 day return period was up I took the vehicle to the close facility (NTB) walked in with the email and what I thought was needed paperwork. I was told to bring it back the next morning and leave it. I ask why they couldn't take care of it with the VIN # and was told it would have to be left until the parts came in and were installed. I left very unhappy. I called SilverRock and asked if I could buy the part and install it myself. The answer was yes on within minute I had an email telling me how to get refunded for the part. Now I'm very happy and my parts will be in stock tomorrow. Over all a good experience, no waiting in a show room waiting for signatures and such. The 7 day return policy gives you time to go over the vehicle carefully as you would before you would buy from a local dealer, and you can do it from your own home. read more

I used Carvana to sell my car for cash. I began the process online on the website to find out how much I could sell for. It was very easy and seamless. The showed me a quoted cash offer once I entered the details about my car and gave me a few days to consider. I decided to accept the offer, the website advised me of the documentation required. I uploaded my documents and selected my method to receive payment. Next, I was informed how to proceed. I selected to have my car picked up from my home (for a very small fee). I selected a date and time of my convenience and received an email with recommendations to prepare the car (remove all belongings and license plates). On the day of my pick up, I received a call from the driver stating she would be arriving 15 minutes early and confirming there was adequate parking in my neighborhood for her vehicle. Noel was EXCELLENT!!! She was professional, knowledgeable, courteous, and made the end of this process so easy. She took photos, looked the vehicle over, ran the diagnostics and talked me through everything she had to do. The entire pickup process may have taken 10-15 minutes. It was simple and easy. The young lady that picked my vehicle up and reviewed my paperwork was Amazing. I would recommend this service to anyone looking to sell a vehicle. read more

I don't normally review my experiences, but this experience was very easy and low stress. I had a 13 year old Toyota Sienna that I recently replaced with a 2024 hybrid Sienna. (It is my fourth Sienna). I wanted to give the 13yo car to my grandson, but 16yo boys aren't too excited about driving a minivan. I filled in the quote request online to see what they determined the value of the car to be. Kelly Blue Book, Auto Traders, CarFax and CarMax were all ridiculously low, but Carvana was "in the ballpark". I'm sure I could have gotten more in a private sale, but because I am an older woman, I didn't want to have to "qualify" buyers, have them come to my home or deal with test drives, etc. Carvana gave me a decent offer. I brought the title and their printed offer with me to an appointment at the local vendor the following day. Within minutes, I had the check in hand and the paperwork signed. It was easy and painless. NO HAGGLING on site, which I was afraid would happen. The check was already printed and waiting for me. Although I'm sad to see my car go, I'm glad I didn't have to negotiate with a young family who couldn't pay what I was asking. If you like to haggle, do it yourself and possibly get a little more, if not this is the way to go. read more

In our case, it was not quite car nirvana. Most of the process went well. Communication was good and consistent. We knew what to expect and what steps to take next. The financial cash coordination and transfer went smoothly. The registration process was fairly quick and went well. However, we were informed we would need to be present to sign for the registration and license plates. Instead, we found them on our front porch in a FedEx envelope - no signature requested. The boasted 150 item inspection missed that the third row seat was jammed in place and would not fold into the floor. We discovered this when looking the van over on delivery. Carvana staff immediately referred us to their warranty company, SilverRock, and a local service company that did the repairs. It cost us nothing except a week wait for parts and servicing. The inspection also missed that no lug wrench for changing a spare tire was in the compartment with the jack. I had to buy one. I was told at delivery someone would come and add a front license plate frame. That did not happen. I had to buy my own frame and install it. Overall, it was a positive car buying experience. read more

I was so excited to purchase a car for my 16 year old. Two hours before the delivery I received a message stating my delivery had been postponed to the following week. When I called to find out why, I was told "mechanical issues". I begged someone to call "The Hub" where the car was sitting, to try and find out exactly what was wrong, to no avail. The customer service rep said she cannot reach the hub directly but can email and their response is known to take a while.. So, I was left to decide do I take a risk on this already dicey process/company? I ultimately canceled the delivery after reading many reviews that included several delivery delays and difficulty in receiving their registration. I want to point out that the reps I spoke to were kind, but had no control over the situation or information. I felt a very special day/time was ruined for my family and that if I had stuck with the company, it would have been the first of many bad experiences. I am now buying a car from Carmax. read more

My husband was very skeptical about buying thru Carvana. So after many weeks of research he finally agreed. I wanted a specific electric vehicle which could not be located anywhere in my area. Carvana had a good inventory at great prices. Due to the nature of EVs I had some questions the website couldn't answer. I chatted with a gentleman online who gave me all the info I needed. I later had a few more questions and called. I spoke with a young man who was extremely helpful. I was able to make an informed decision and ordered the car I wanted. Over the next few days Carvana kept me informed of the status of delivery. My car was delivered on time, with a fairly full charge. The gentleman who delivered was friendly and knowledgeable about not only Carvana, but EVs in general! This has been, by far, the fastest & easiest car buying experience I have ever had. I love my new (to me) car and highly recommend Carvana to anyway looking to purchase a used car!!! read more

Absolutely, the smoothest and most enjoyable car purchase I have ever had! The description matched the vehicle accurately and there were no surprises. The delivery was quick and easy. The delivery driver was awesome and efficient. He went over and executed the transfer process professionally and ensured I understood everything I was signing. He was very nice, polite, and professional. Unless I ever feel like I HAVE to have a brand new car, I will likely make Carvana my #1 choice when purchasing a car! No more being sequestered at the dealership, feeling like I'm in captivity be pressed for every add-on they can think of. The trade-in offer was generous, the price of the vehicle was fair, and no haggling was required. If I had any complaint, it would be that our delivery date had to be extended by 4 days due to a delay in the vehicle transfer from one Carvana facility to the other. However, in these days of COVID, that's easily understood and forgivable. read more

Trading in my old car and purchasing a new to me car has never been as painless as this. At Carvana I spent maybe an hour all together, waiting for the dealer to finish with another customer, then completing paper work. I'd opted to pick up the car myself, and was able to pick it up within 3 days after. The Dealer (or Carvana employee) noted that the car smelled bad inside and was dusty, with animal hair everywhere. He'd said I would be getting a card in the mail to have it detailed, and a gas card because it had way less than a 1/2 tank of gas. Within the first 7 days I'd taken it to a local repair shop to have it looked over. The mechanic gave it a thumbs up, except I'll need tires within 3-4 months in his option. Overall I'm very happy with my purchase, I think I got a great deal. Shopping at home without having to deal with someone hovering or pressuring you to buy something was a relief. I'm still waiting for the gas and detail cards though. read more

My Honda decided to clunk out on me. I went to a few dealerships around my place and got over bombarded by the sells person about this and that, they wouldn't even let me look, just pushed their way to the car they wanted. So, I went online to Carvana. Put in a filter of what I wanted to see. Actually found 3 different cars I was interested in. Finally went with the one with everything and low mileage. Did all the forms online, and BAM I was choosing what day I wanted it delivered. The car arrived a day late, because Carvana took it for an inspection outside of their own company...it turned out to need a new strut. They called saying they needed the day to get it fixed...YES! They made sure it was fixed. The next morning my car was being dropped off right to me. They even had the cutest halloween mug with a treat bag and cocoa in the cup holder. Then car runs like a dream, it's super comfy, and the no hassle buying was the icing on the cake. read more

The representative who delivered my vehicle (Nieje) was extremely polite, knowledgeable and professional. This was my first time using this company and I must say I am genuinely impressed. Buying a car online is one of those things you're hesitant to do but I am glad I had a good experience. My vehicle was delayed by one day only because Carvana was making sure that my car was in the BEST condition. The tech (Bruce) actually called me to tell me what upgrades they were doing on the car before it arrived. No disappointment here! I've had my vehicle for less than a month so far but all has been good. As for the actual delivery, smooth sailing. Keep it up Carvana. Bravo Zulu, you're doing a great job. I hope staff remains as nice and customer service remain outstanding the more popular you guys become in years ahead! I didn't even know there was a Carvana in VA beach, I am glad there is! read more

This was my first purchase with Carvana and I was impressed! The purchasing process was easy and the communication was great. Before they delivered my car, they noticed the engine light come on. They immediately sent it to be checked out and informed me right away! I appreciated their attention, transparency, and work ethic. Although it took a few days for the mechanic to have time to look at it, Jake kept calling to keep me in the loop. Heather also took special care to call and let me know what was happening. Once everything was fixed, Heather and Nick met me where it was most convenient and went above and beyond to make sure I was informed and "taken care of" as a customer. They were incredibly professional but also so friendly to me and my friend I was staying with at the time. I have already recommended Carvana to multiple friends. I couldn't be any happier with my new car! read more

This has been the absolutely BEST, buying experience ever! The use of technology for the signing of the paperwork, even down to the ONLINE Notary, was so awesome for me! My delivery was delayed, due to weather conditions. However, the car was delivered at the very next delivery date, on time. The delivery person was amazing! Everyone, that I communicated with by text or phone were extremely professional and knowledgeable, regarding this new way to purchase a vehicle! I must say, I am happy to have chosen the "Carvana Way"! The car looked EXACTLY like it did when we were online shopping! It drives great and I also purchased a CarvanaCare Essential Protection package that will help in case something goes wrong with things like the engine or transmission! I will be purchasing from you all again! I will also recommend you to my family and friends! Thank you for being awesome!!!! read more

My husband and I needed a reliable 2nd car and we were looking specifically for a Ford Focus hatchback, as we had one in the past and we loved it! very easy to maintain and super reliable. So, with focuses not being as common anymore, we chose to search through Carvana. The online shopping option was very appealing since we both work and didn't really have free time to haggle with a used car salesman. We found the exact car we wanted for a fair price, and we're even able to trade in our (very outdated and falling apart) Chevy Cruz. The buying process was dead easy and we had our new car within a week! When it came time to pick up our new car, the advocate helping us, Tommy, was the sweetest person and made the process so quick and painless. He was also just great to talk to! We've had the car for a week and have loved it. We're very happy with our purchase read more

I've bought and sold alot of cars over the years, and this experience was by far the best and easiest. We sold a 2020 car to Carvana. Not only did they offer us the best price, better than CarMax or the manufacturer, but the selling process could not have been easier. It was all online. When we dropped off the car at the Carvana vending machine (which is in itself pretty neat) location, the person greeting us was friendly, prompt, and efficient. We were in and out in with a check in under 10 minutes. Checkout at CarMax takes 40 minutes, and that's after you wait an hour for them to inspect the vehicle. While we were there, we also saw a couple purchase a vehicle. They said they had an equally pleasant online and pickup experience -- fast and efficient. And they offer a 7-day return policy if you don't like the car. What a great company! read more

I have had 4 great experiences selling my vehicles to Carvana. It couldn't have been easier. We decided to purchase a Nissan Pathfinder we had it shipped. Once it arrived again it was super easy to pick up at the vending machine we were in and out in 20 minutes. There were some mechanical issues with the car. I contacted Carvana and spoke with Barbie she was very helpful she informed me on the steps to return the vehicle. Since there were mechanical issues she issued a refund for the transfer fee and texted back and forth with me on the process. I dropped the vehicle off no questions asked. The staff at the Carvana Vending Machine was just as friendly. In and out in 5 minutes. The vehicle didn't work out for us but the experience was still a good one. Thank you Barbie for all of your help. read more

For anyone who has put in the work of keeping your credit in good standing & is wondering if they should move forward with the purchasing process w/ Carvana I'm here to tell you its worth it! The process is both private & speedy! I ordered my vehicle on 11/15 & it was scheduled for 11/18 delivery. When they inspected my suv they replaced the water pump, thermostat & rotors. My vehicle was delivered the following day & the reps were super friendly & helpful. They went over all the paperwork and made SURE ALL my questions were answered! It took about a week for me to realize this wasn't a fluke. My plates were ordered & sent overnight via fed ex. Set your budget & shop with confidence, Carvana will take care of the rest!!! read more

Sold my vehicle to 3rd vehicle to Carvana. As it was a 2022 I had to go thru the "Manual Appraisal Process", not really complicated, just a little more time consuming. I dropped the vehicle off at the "vending machine" location on Westwood Ave. Staff was great, it was a quick easy transaction. Purchasing or selling with Carvana is not always a easier process than with Carmax or a traditional dealer (because with Carvana you are doing the gathering of entering/uploading all the information yourself), but you know the price and fees upfront, and they aren't hounding you to death to purchase additional products and services. Additional warranties etc, are available, in my experiences there was no pressure to buy them. read more

The best experience I have ever had purchasing a new Car. From the incredibly simple to use App, To the Delivery of our new Vehicle. Each and every Carvana employee we dealt with was wonderful. Customer service phone personnel couldn't do enough to help you with any questions or help needing resolution. The fellow who delivered our vehicle was named Tyler. He was fantastic! We had so many unknowns it being our first time dealing with the company and Tyler with Professionalism, Patience, Knowledge and an affable way took care of all our needs making the process painless and reaffirming. I would recommend that anyone looking to purchase a new car use Carvana! You will be surprised and very satisfied! read more