Carvana Richmond

(1 review)

I am so pleased with my new SUV. Gino is awesome and the customer care was amazing. He was…read morehelpful and answered every question that we had. He walked us through our purchase and this is our second vehicle purchased through them. We are very pleased and customer service was above and beyond. The inventory gave us choices with SUV, luxury and safety. I am beyond pleased with our purchase and we will be coming back and telling others about this dealership.

From the owner: Helping people find there dream car or SUV with guaranteed financing... Been in business for over…read more30 plus years..

Community Auto Sales

4.2

(5 reviews)

In Gary's own words from his web site, he comments that "We know, and fully understand, it would…read morenot be possible without all of the great support and the many referrals as well as friendships that we've built while in business. We will continue to strive in making your car buying experience a relaxed, fun, and stress-free process." Count us among Gary's new-found friends and endorsers. In our case, we had an unusual set of transportation needs. We were looking for a high-end RV to support our plans for cross-country roadtrips. Suffice it to say that our needs didn't match the typical run-of-the-mill item in Gary's inventory. But, leave it to Gary to find what we were looking for... A beautiful, previously owned, low-mileage, pristine condition, Mercedes/Airstream RV! Who could have imagined?!? It has proven to be the ideal vehicle for us and we love it!. This is a great illustration of the lengths Gary will go to in order to make new friends and satisfied customers. We managed to conclude a transaction for the RV quickly and easily. Gary and the other members of his team were very helpful and wonderful to work with. Gary is very personable and plain-spoken in helping to find the right vehicle at the right price. We very quickly felt at ease with Gary and the sense that we were working with a trusted friend. Based on our experience with Gary, we're confident you'll have a similar experience. Though we live in the Washington, DC area, we plan to return to Gary's Community Auto the next time we need a car and I'm sure he'll find just the right thing for us once again. Happy car shopping!

Darryl, Leigh, and Bryce were exceptionally helpful and always straightforward with us while buying…read moreour used car. They were the only used car dealership that we didn't get the creepy "used car dealer" vibe from. I Highly recommend them. However, if you are financing through them be aware that they don't seem to understand interest rates, apr, and terms very well, so do your own homework.

Dfs Auto Group of Richmond

3.9

Great car-buying experience. Quality product at great price! Even let us take the car to be…read morechecked out by our mechanic on our test drive.

I purchased a 2014 Subaru Outback from DFS in January 2022 and they were great to work with and the…read morecar is wonderful. I would definitely buy from them again.

Parks Chevrolet Richmond

2.4

(83 reviews)

January 17, 2026 I made a purchase on a 2025 Chevy Malibu which was in great condition with a…read morelittle over 6,500 mile. My salesman was great and I had an awesome experience buying my first car, but the car did not have a jack set, a spare tire and only one key to the car. I was advised that a jack kit would be ordered and mailed to my home address . It is now March 15, 2026 and I still have not received a jack set I was promised and I had to purchase a second key myself.

This is a update to my Reveiw on July 11 2026.My van is at Hendrick Chevy in Short Pump.My van has…read morea Valve Body failure which is common in these transmissions.Parks Chevy is the worst of the worst.They will lie waste your time.Dont Deal with these people.

West Broad Honda

2.6

(211 reviews)

If you are in need of a new Honda, Mike Toothman is your man! I came in there with a very…read moreparticular list of things I wanted on a new 2026 Pilot and he went above and beyond making sure I got all the accessories I wanted. He found the trim level and color I wanted in transit and made sure to keep me in the loop during the entire process of getting it here. He worked diligently making sure all my questions were answered and took the time to teach me all the awesome features the Pilot has. He is very knowledgeable and super easy to work with. Go see Mike T!

Took my newly purchased 2024 Accord here to resolve active recalls and was told I needed to replace…read morethe break fluid. After picking up the car from 4 resolved recalls and two additional services, got a text message 3 days later saying I needed to bring the car in for recall service- a service that was already resolved 4 days prior. I also researched replacing brake fluid and its recommended every 3 years, so not even due until 2027. Will not be using this service department ever again!

MTK Premier Auto Boutique

We have used MTK Auto on two occasions. First, we upgraded the looks on my wife's Toyota…read moreHighlander. It was a boring stock look and we had considered doing a wrap or new paint color because of too many black vehicles in area. Mike, with his expertise, explained how that would hurt the value of the vehicle upon resale. Instead, we upgraded the rims and tires, tinted the windows, and de-badged the Highlander. Looks good! At this time Mike explained to me his business model and how he gets cars for his clients at the best price. Fast forward a year and I found myself looking for a daily driver that I can pass along to my son in a couple of years. I called Mike and told him options we were considering. He would send me vehicles to me and I narrowed down our choices. Finally decided on a 2014 Lexus IS F Sport. He got us out the door, including taxes, tags, and title for thousands less than retail value. The car is gorgeous and super clean - everyone thinks it is brand new! If you are in market for a new vehicle, you would be doing yourself a disservice not to talk to Mike Wiggins - he loves his work and it shows!

So if you need a hot ride but dont have the time to research it all to get it done, please visit…read moreMike at Mtk auto. He gives pristine service and goes out and gets you what you ask for. I told him all the details of what i wanted, the note i wated to pay, the color of the interior, the milege i needed to stay below, down to the sound system he found it and had it to by weeks end. The follow up service is equally exceptional. I give 10 stars!!!

CARRVA

3.3

(6 reviews)

I recently bought my car from Chris at CARRVA. The service was impeccable, the staff was friendly…read moreand I will for sure recommend you to give them a visit before you settle elsewhere for your car purchase.

They have nice cars and are really reasonable and helpful in many ways. Found my first car here and…read morethey we cooperative the whole time. A really nice car dealership all around.

Elliott Automotive

4.7

(75 reviews)

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

T K Hughes Auto Sales

(2 reviews)

I was in the market for a used 2005-2009 Ford Mustang GT convertible. TK had one, I came by on a…read morerainy day, and he greeted me warmly, no pressure at all. After looking at MANY convertibles over the next few weeks, I came back to TK and bought the car. The buying process was as smooth as silk. Scott, the salesman, was fabulous. TK truly CARES about the cars he sells, all used. He followed up with a phone call to me a few days later, just to make sure everything was perfect. Wow. HOW often do you get a call back, AFTER the purchase? Since then, which was late April 2020, I have not stopped recommending TK Hughes to everyone I meet!

Very grateful for a quick and friendly service to add air to my tires while I was traveling with my…read moredog from NC. Thank you!!!

Virginia Auto Outlet

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Elite Auto Wholesale

4.2

(15 reviews)

Buying a vehicle can be exhausting. These guys make it easy. They have quality inventory and just…read morewant to sell you a vehicle at a very fair price with no hassle. I was in and out of there in an hour. See Joe and Chris. Great guys! Keep up the good work and great service!

Excellent car, reasonable price, no pressure, full disclosure. What could be better?read more

MTK Premier Auto Boutique

RVA Motors

(2 reviews)

HIGHLY RECOMMEND RVA MOTORS…read more Full disclosure: my son was the customer, but as his ride to this dealership, I can report as the "fly on the wall". My 20 year old did preliminary research and knew the car he wanted to see about. From the moment we arrived, I watched Asker treat my boy with professional courtesy, confirming this was a manual transmission (my son replied that actually is a major selling point, and I got to be proud for teaching my son stick shift), a little friendly conversation, and then time for his test drive. When we returned from the drive, my son had a question about the engine and Asker immediately brought the dealership mechanic to respond with expertise. The interactions remained very easygoing (i.e. no pressure or gimmicks) with the exchange of detail towards a purchase. Asker gave my son a fair trade-in for his previous car currently stashed at a garage, and did all the paperwork right there in house: registration, taxes, temporary tags, the works! I was so impressed with the ease of the car buying process . It's nice to do business with someone who is genuinely interested in listening to the customer, and I'm pleased my son had that good fortune today.

After 3 bad experiences at other dealerships, I was done looking for a new car for me. My husband…read morekept pushing. He found a KIA Soul at RVA in Richmond VA, so we went on a journey. We met the owner there in the morning after driving 4+ hours the night before. This KIA and this dealership were perfect for what we were looking for. His price was very reasonable and he worked w/us to do a cash deal and not have to finance anything. It's been 1 week today and we love it. I drive it to work every day and my husband suggests we drive the Soul when we go out together. So far we only had to fill it 1x even including the 200 mile drive back home.

Infinity Auto Sales

See more unrecommended reviews

(2 reviews)

I purchased a Highlander Limited from them over one year ago and have never regretted my decision…read more They are a small family owned business that is honest and efficient. The cars are priced well and are reliable. They do not add crazy processing fees, hidden dealer markups, etc. When my teen gets her driver's license, we will definitely purchase again from here.

While going through the sometimes painful task of replacing my car, I saw this dealership in…read moreMechanicsville, VA that I saw a 2007 Toyota Highlander on their lot. My husband and I stopped in, test drove it and were pleased with how clean the vehicle was as well as the low mileage and handling. I had an appointment later that afternoon to test drive a vehicle at another dealership after which I decided to purchase the Highlander from Infinity. I called the salesman and made arrangements to come in the next day to complete the sale. I was given a great cash price and my schedule was worked around in having the car ready to drive off the lot. Infinity is a family-owned and run car lot and a joy to work with. They put the customer first and foremost and follow up with them. I highly recommend Infinity Auto Sales for their professionalism, friendliness, knowledge, after sales service, and am proud to have purchased from a local business. I look forward to a continued business relationship.

CARRVA

3.3

(6 reviews)

They have nice cars and are really reasonable and helpful in many ways. Found my first car here and…read morethey we cooperative the whole time. A really nice car dealership all around.

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182 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Ed S.

2 years ago

My experience was great except for one staff member. Morgan answered the phone when I was emailed indicating that I had missed a deadline. I asked what that was, and she with a snotty voice said "It should say in the email". When I informed her that $40,000 was debited from my account, and I would think better service is expected. She paused and then indicated that I needed to submit information to "PLAID". I have no idea what "PLAID" is, so I asked, what it was, and what information needed to be submitted. She said, it is a bank, and you need to submit your banking information, again with a snotty tone. I asked again, what information, as being that $40,000 was debited from the account, it appears that Carvana has my information. She said sarcasticly, "all the information". I asked what information does Carvana not have and again, she made up the response "all the information." I was honestly ready to cancel the transaction and spend the last hours of my life addressing this with Carvana AND Morgan personally with a lawyer. However, after realizing that Morgan is probably not good at anything, I contacted Carvana again and spoke to the most informative and polite person. The car arrived on time, the delivery person kept in touch with me all day (it was a 5pm delivery), and he asked if I needed to learn about the car. I thanked him and now I am the proud parent of a Mercedes that I BOUGHT ONLINE from A - Z. Get rid of the Morgans of the world. read more

Mara H.

5 years ago

I bought a 2019 car from Carvana. I was considering another car, same model and features, different year, that I'd also found online, but it was at a dealership. I had done quite a bit of research and the advertised prices for both were fair. However when the dealership came back with the "all-in" price, the fees they tacked on added $1000 to the price. I also got the usual pressure call from the dealer, saying someone else was coming in to look at the car that day, so if I wanted it, they needed a decision. All of the above combined with the hassle of having to figure out and pay for how to get the car from the dealership made my choice easy. The process with Carvana was very straightforward, the communication was excellent throughout and of course the price was as advertised plus taxes and tags. I never had trouble reaching anyone, including the local Carvana office when I had a question just after the driver left. The driver, Desiree, was terrific: very nice, courteous, professional and patient when my test drive took a little longer than expected because I stopped to make sure I understood the controls and basics of the navigation system. I'm taking my first road trip next week and if I run into any problems, I'll test out the warrantee and service. Based on my experience so far though, I would absolutely recommend Carvana and buy from them again in the future. read more

Kevin S.

5 years ago

Due to the weather shipping of the vehicle exceeded the delivery date. The second delivery date was meet either due to it showing up after the VA inspection station closed. The third delivery was 1 1/2 hours late but there was good communication as to what was going on. The front plate holder was missing (not required in the state it shipped from) and the advocate said it would be replaced and install at no cost to me. Sure enough I got and email that day with instructions. After the 7 day return period was up I took the vehicle to the close facility (NTB) walked in with the email and what I thought was needed paperwork. I was told to bring it back the next morning and leave it. I ask why they couldn't take care of it with the VIN # and was told it would have to be left until the parts came in and were installed. I left very unhappy. I called SilverRock and asked if I could buy the part and install it myself. The answer was yes on within minute I had an email telling me how to get refunded for the part. Now I'm very happy and my parts will be in stock tomorrow. Over all a good experience, no waiting in a show room waiting for signatures and such. The 7 day return policy gives you time to go over the vehicle carefully as you would before you would buy from a local dealer, and you can do it from your own home. read more

Veronica L.

2 years ago

I used Carvana to sell my car for cash. I began the process online on the website to find out how much I could sell for. It was very easy and seamless. The showed me a quoted cash offer once I entered the details about my car and gave me a few days to consider. I decided to accept the offer, the website advised me of the documentation required. I uploaded my documents and selected my method to receive payment. Next, I was informed how to proceed. I selected to have my car picked up from my home (for a very small fee). I selected a date and time of my convenience and received an email with recommendations to prepare the car (remove all belongings and license plates). On the day of my pick up, I received a call from the driver stating she would be arriving 15 minutes early and confirming there was adequate parking in my neighborhood for her vehicle. Noel was EXCELLENT!!! She was professional, knowledgeable, courteous, and made the end of this process so easy. She took photos, looked the vehicle over, ran the diagnostics and talked me through everything she had to do. The entire pickup process may have taken 10-15 minutes. It was simple and easy. The young lady that picked my vehicle up and reviewed my paperwork was Amazing. I would recommend this service to anyone looking to sell a vehicle. read more

Janet S.

2 years ago

I don't normally review my experiences, but this experience was very easy and low stress. I had a 13 year old Toyota Sienna that I recently replaced with a 2024 hybrid Sienna. (It is my fourth Sienna). I wanted to give the 13yo car to my grandson, but 16yo boys aren't too excited about driving a minivan. I filled in the quote request online to see what they determined the value of the car to be. Kelly Blue Book, Auto Traders, CarFax and CarMax were all ridiculously low, but Carvana was "in the ballpark". I'm sure I could have gotten more in a private sale, but because I am an older woman, I didn't want to have to "qualify" buyers, have them come to my home or deal with test drives, etc. Carvana gave me a decent offer. I brought the title and their printed offer with me to an appointment at the local vendor the following day. Within minutes, I had the check in hand and the paperwork signed. It was easy and painless. NO HAGGLING on site, which I was afraid would happen. The check was already printed and waiting for me. Although I'm sad to see my car go, I'm glad I didn't have to negotiate with a young family who couldn't pay what I was asking. If you like to haggle, do it yourself and possibly get a little more, if not this is the way to go. read more

David L.

5 years ago

In our case, it was not quite car nirvana. Most of the process went well. Communication was good and consistent. We knew what to expect and what steps to take next. The financial cash coordination and transfer went smoothly. The registration process was fairly quick and went well. However, we were informed we would need to be present to sign for the registration and license plates. Instead, we found them on our front porch in a FedEx envelope - no signature requested. The boasted 150 item inspection missed that the third row seat was jammed in place and would not fold into the floor. We discovered this when looking the van over on delivery. Carvana staff immediately referred us to their warranty company, SilverRock, and a local service company that did the repairs. It cost us nothing except a week wait for parts and servicing. The inspection also missed that no lug wrench for changing a spare tire was in the compartment with the jack. I had to buy one. I was told at delivery someone would come and add a front license plate frame. That did not happen. I had to buy my own frame and install it. Overall, it was a positive car buying experience. read more

Shelley H.

4 years ago

I was so excited to purchase a car for my 16 year old. Two hours before the delivery I received a message stating my delivery had been postponed to the following week. When I called to find out why, I was told "mechanical issues". I begged someone to call "The Hub" where the car was sitting, to try and find out exactly what was wrong, to no avail. The customer service rep said she cannot reach the hub directly but can email and their response is known to take a while.. So, I was left to decide do I take a risk on this already dicey process/company? I ultimately canceled the delivery after reading many reviews that included several delivery delays and difficulty in receiving their registration. I want to point out that the reps I spoke to were kind, but had no control over the situation or information. I felt a very special day/time was ruined for my family and that if I had stuck with the company, it would have been the first of many bad experiences. I am now buying a car from Carmax. read more

Lisa D.

7 years ago

My husband was very skeptical about buying thru Carvana. So after many weeks of research he finally agreed. I wanted a specific electric vehicle which could not be located anywhere in my area. Carvana had a good inventory at great prices. Due to the nature of EVs I had some questions the website couldn't answer. I chatted with a gentleman online who gave me all the info I needed. I later had a few more questions and called. I spoke with a young man who was extremely helpful. I was able to make an informed decision and ordered the car I wanted. Over the next few days Carvana kept me informed of the status of delivery. My car was delivered on time, with a fairly full charge. The gentleman who delivered was friendly and knowledgeable about not only Carvana, but EVs in general! This has been, by far, the fastest & easiest car buying experience I have ever had. I love my new (to me) car and highly recommend Carvana to anyway looking to purchase a used car!!! read more

Keven T.

3 years ago

Trading in my old car and purchasing a new to me car has never been as painless as this. At Carvana I spent maybe an hour all together, waiting for the dealer to finish with another customer, then completing paper work. I'd opted to pick up the car myself, and was able to pick it up within 3 days after. The Dealer (or Carvana employee) noted that the car smelled bad inside and was dusty, with animal hair everywhere. He'd said I would be getting a card in the mail to have it detailed, and a gas card because it had way less than a 1/2 tank of gas. Within the first 7 days I'd taken it to a local repair shop to have it looked over. The mechanic gave it a thumbs up, except I'll need tires within 3-4 months in his option. Overall I'm very happy with my purchase, I think I got a great deal. Shopping at home without having to deal with someone hovering or pressuring you to buy something was a relief. I'm still waiting for the gas and detail cards though. read more

Bj G.

5 years ago

My Honda decided to clunk out on me. I went to a few dealerships around my place and got over bombarded by the sells person about this and that, they wouldn't even let me look, just pushed their way to the car they wanted. So, I went online to Carvana. Put in a filter of what I wanted to see. Actually found 3 different cars I was interested in. Finally went with the one with everything and low mileage. Did all the forms online, and BAM I was choosing what day I wanted it delivered. The car arrived a day late, because Carvana took it for an inspection outside of their own company...it turned out to need a new strut. They called saying they needed the day to get it fixed...YES! They made sure it was fixed. The next morning my car was being dropped off right to me. They even had the cutest halloween mug with a treat bag and cocoa in the cup holder. Then car runs like a dream, it's super comfy, and the no hassle buying was the icing on the cake. read more

Ely R.

5 years ago

The representative who delivered my vehicle (Nieje) was extremely polite, knowledgeable and professional. This was my first time using this company and I must say I am genuinely impressed. Buying a car online is one of those things you're hesitant to do but I am glad I had a good experience. My vehicle was delayed by one day only because Carvana was making sure that my car was in the BEST condition. The tech (Bruce) actually called me to tell me what upgrades they were doing on the car before it arrived. No disappointment here! I've had my vehicle for less than a month so far but all has been good. As for the actual delivery, smooth sailing. Keep it up Carvana. Bravo Zulu, you're doing a great job. I hope staff remains as nice and customer service remain outstanding the more popular you guys become in years ahead! I didn't even know there was a Carvana in VA beach, I am glad there is! read more

Becky B.

7 years ago

This was my first purchase with Carvana and I was impressed! The purchasing process was easy and the communication was great. Before they delivered my car, they noticed the engine light come on. They immediately sent it to be checked out and informed me right away! I appreciated their attention, transparency, and work ethic. Although it took a few days for the mechanic to have time to look at it, Jake kept calling to keep me in the loop. Heather also took special care to call and let me know what was happening. Once everything was fixed, Heather and Nick met me where it was most convenient and went above and beyond to make sure I was informed and "taken care of" as a customer. They were incredibly professional but also so friendly to me and my friend I was staying with at the time. I have already recommended Carvana to multiple friends. I couldn't be any happier with my new car! read more

Margaret B.

4 years ago

This has been the absolutely BEST, buying experience ever! The use of technology for the signing of the paperwork, even down to the ONLINE Notary, was so awesome for me! My delivery was delayed, due to weather conditions. However, the car was delivered at the very next delivery date, on time. The delivery person was amazing! Everyone, that I communicated with by text or phone were extremely professional and knowledgeable, regarding this new way to purchase a vehicle! I must say, I am happy to have chosen the "Carvana Way"! The car looked EXACTLY like it did when we were online shopping! It drives great and I also purchased a CarvanaCare Essential Protection package that will help in case something goes wrong with things like the engine or transmission! I will be purchasing from you all again! I will also recommend you to my family and friends! Thank you for being awesome!!!! read more

Lydia Blake F.

3 years ago

My husband and I needed a reliable 2nd car and we were looking specifically for a Ford Focus hatchback, as we had one in the past and we loved it! very easy to maintain and super reliable. So, with focuses not being as common anymore, we chose to search through Carvana. The online shopping option was very appealing since we both work and didn't really have free time to haggle with a used car salesman. We found the exact car we wanted for a fair price, and we're even able to trade in our (very outdated and falling apart) Chevy Cruz. The buying process was dead easy and we had our new car within a week! When it came time to pick up our new car, the advocate helping us, Tommy, was the sweetest person and made the process so quick and painless. He was also just great to talk to! We've had the car for a week and have loved it. We're very happy with our purchase read more

Jon A.

3 years ago

I've bought and sold alot of cars over the years, and this experience was by far the best and easiest. We sold a 2020 car to Carvana. Not only did they offer us the best price, better than CarMax or the manufacturer, but the selling process could not have been easier. It was all online. When we dropped off the car at the Carvana vending machine (which is in itself pretty neat) location, the person greeting us was friendly, prompt, and efficient. We were in and out in with a check in under 10 minutes. Checkout at CarMax takes 40 minutes, and that's after you wait an hour for them to inspect the vehicle. While we were there, we also saw a couple purchase a vehicle. They said they had an equally pleasant online and pickup experience -- fast and efficient. And they offer a 7-day return policy if you don't like the car. What a great company! read more

April S.

3 years ago

I have had 4 great experiences selling my vehicles to Carvana. It couldn't have been easier. We decided to purchase a Nissan Pathfinder we had it shipped. Once it arrived again it was super easy to pick up at the vending machine we were in and out in 20 minutes. There were some mechanical issues with the car. I contacted Carvana and spoke with Barbie she was very helpful she informed me on the steps to return the vehicle. Since there were mechanical issues she issued a refund for the transfer fee and texted back and forth with me on the process. I dropped the vehicle off no questions asked. The staff at the Carvana Vending Machine was just as friendly. In and out in 5 minutes. The vehicle didn't work out for us but the experience was still a good one. Thank you Barbie for all of your help. read more

Stephen H.

4 years ago

Sold my vehicle to 3rd vehicle to Carvana. As it was a 2022 I had to go thru the "Manual Appraisal Process", not really complicated, just a little more time consuming. I dropped the vehicle off at the "vending machine" location on Westwood Ave. Staff was great, it was a quick easy transaction. Purchasing or selling with Carvana is not always a easier process than with Carmax or a traditional dealer (because with Carvana you are doing the gathering of entering/uploading all the information yourself), but you know the price and fees upfront, and they aren't hounding you to death to purchase additional products and services. Additional warranties etc, are available, in my experiences there was no pressure to buy them. read more

Catrina S.

5 years ago

For anyone who has put in the work of keeping your credit in good standing & is wondering if they should move forward with the purchasing process w/ Carvana I'm here to tell you its worth it! The process is both private & speedy! I ordered my vehicle on 11/15 & it was scheduled for 11/18 delivery. When they inspected my suv they replaced the water pump, thermostat & rotors. My vehicle was delivered the following day & the reps were super friendly & helpful. They went over all the paperwork and made SURE ALL my questions were answered! It took about a week for me to realize this wasn't a fluke. My plates were ordered & sent overnight via fed ex. Set your budget & shop with confidence, Carvana will take care of the rest!!! read more

Frank G.

2 years ago

The best experience I have ever had purchasing a new Car. From the incredibly simple to use App, To the Delivery of our new Vehicle. Each and every Carvana employee we dealt with was wonderful. Customer service phone personnel couldn't do enough to help you with any questions or help needing resolution. The fellow who delivered our vehicle was named Tyler. He was fantastic! We had so many unknowns it being our first time dealing with the company and Tyler with Professionalism, Patience, Knowledge and an affable way took care of all our needs making the process painless and reaffirming. I would recommend that anyone looking to purchase a new car use Carvana! You will be surprised and very satisfied! read more

P M.

2 years ago

I had a wonderful experience with Carvana! they gave me much more money than the dealership was going to give on trade-in, and more than Carmax. Everything was made to be extremely easy. There is no stress on my part. It was with some doubt that I elected they pick the car picked up at my house. Carvana notified me 24 hours ahead of exact time they were going to arrive. The driver of the rollback called me when he was 15 minutes out and was extremely polite and friendly. In five minutes, he had possession of the car and I had a check for exactly what they told me they would give me. My daughter had also used Carvana a year prior had a good experience with them as well. read more

Carvana Richmond - autoloanproviders - Updated August 2026

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