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    Carvana Richmond

    3.3 (317 reviews)
    Closed 8:00 am - 8:00 pm
    Updated 1 month ago

    Services - Carvana Richmond

    Auto loan

    Car buyers

    Carvana Richmond Photos

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    Terry H.

    The process of buying a vehicle couldn't have been better! I compared many options for a couple of weeks... then the right vehicle with the right price showed up. Actually there were several to choose from. I prequalified and was able to estimate my payments based on down payment and when it came to purchasing, the process only took about 30 minutes to order, confirm my info and schedule my free delivery. No haggling, up-charging or up-selling and no negotiation tactics from a sales manager. Got my vehicle a few days later and it was exactly what the doctor ordered! I had 7 days to return it with no questions asked and it's got a 3ish month warranty as well. Just be thorough about looking over the vehicle and how it drives and functions. My only dislike is the service agreement partner they work with during the warranty period doesn't give you the option of working with dealer/manufacturer repair shops. Something to consider but not a deal breaker. Overall I'll never buy from a dealer again.

    Easy process and their price for the car I sold was the only place that gave me a fair price, well above competitors and way more than the dealership. They came to the house and picked up the vehicle with a check in hand. So easy!

    Yes...those are scratches, not dirt!

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    1 month ago

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    2 months ago

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    1 month ago

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    3 days ago

    Simple as eating a slice of apple pie. Was very impressed at the simplicity of it all. The price they gave for my car was awesome.

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    20 hours ago

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    10 days ago

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    2 months ago

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    20 days ago

    great experience start to finish. would highly recommend. Efficient and professional.

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    1 year ago

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    2 months ago

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    9 months ago

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    30 days ago

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    2 months ago

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    4 months ago

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    2 months ago

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    4 months ago

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    2 months ago

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    5 months ago

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    6 months ago

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    1 year ago

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    Olivia O.

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    1 year ago

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    2 months ago

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    3 months ago

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    3 months ago

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    1 month ago

    best selling process I have ever experienced no hassle no pressure no games. 100% recommend

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    7 months ago

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    7 months ago

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    4 months ago

    Seamless process delivered to our driveway. No problems. Our new vehicle was clean and ready to drive.

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    3 months ago

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    8 months ago

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    2 years ago

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    Olivia O.

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    1 year ago

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    11 months ago

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    5 months ago

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    7 months ago

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    1 month ago

    professional staff with easy to navigate site. my second purchase from Carvana and I will be back.

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    10 months ago

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    5 months ago

    Are pick up driver was just the best she handled everything so professionally. From start to finish was so easy

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    4 months ago

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    1 year ago

    I sold my Volvo and it was really easy! Andre was wonderful. I would highly recommend Carvana for anyone trying to sell a car!

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    Page 1 of 8

    Ask the Community - Carvana Richmond

    Review Highlights - Carvana Richmond

    No haggling, up-charging or up-selling and no negotiation tactics from a sales manager.

    Mentioned in 5 reviews

    Read more highlights

    Virginia Auto Outlet

    Virginia Auto Outlet

    (7 reviews)

    We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

    Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

    CarMax

    CarMax

    (68 reviews)

    David Bahm helped me purchase my first car! He did a great job of helping me and gave me genuine…read moreadvice and explanations. Thank you!

    When you follow the online prompts to sell a car, you think that CARMAX will get the job done…read more I wound up selling my car to a junker. The online tool stated that they would pick up my car, for a $199 fee. On the day of the appointment they reneged on that offer and they could not provide me a good reason. I was told, "It could be a number of factors." I filled the online application and was offered $1700. When my daughter arrived at CARMAX, (having payed $115 for a ten mile tow), CARMAX said they could not take the car because it hadn't been registered in Va. The car had been parked, legally, at my am daughter's home. The DMV was notified and plates, tags were removed. The car had been parked for 2 years. I've seen CARMAX in Spotsylvania County purchase a used 'car, that had not been registered for 18 months. They told my friend not to worry about it- that they'd take care of it. She was purchasing another car from them. I guess that makes CARMAX's decision much easier. No one at the CARMAX in Midlothian could make that decision. I wound up selling the car well below that offer of $1700 - but I had to get it done because my daughter sold the home where it was parked. This leaves a very bad taste in my mouth about CARMAX. My older vehicle had 72k miles on it (and was a 2006). The hood of the car needed painting - no body damage, no accident. A good auto, with title in hand. When I purchase my car, I will not use CARMAX.

    Carvana Richmond - autoloanproviders - Updated May 2026

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