On 10/24/2021 I bought a used 2015 Toyota Taundra 1794 Edition, from the beginning they were pushy and would talk over me. I told them I just wanted to test drive the truck, they make a copy of my DL and I told them I've only been at my job less than 2 months and I'm in the parts dept. I get back they have pulled my credit and tried to get loans from 8 different banks. Ok they are trying to make money I get it so told them I would let them know the next day. By 10am they had called me four times, i agree to go in and decided I wanted the truck. I told them that the blinker and radio didn't work. They said they would get it taken care of the next day, the next week after I called them 10/30/2021 I turn my truck in to get these two things fixed as it was under warranty, also I had told Joey I wanted an extended warranty and gap insurance he huffed and puffed and told me I didn't need it, but after going back and forth he added it, but not the extended warranty like I asked and was willing to pay for. They also shorted me $500 for what they said they would give me for my trade in and didn't take it off the processing fees like Scott said he would when I told him about it. Anyway, they call me later the same day and say everything is fixed. I get there and the blinker is still not fixed, it hyper blinks, they only replaced the antenna, with a used old bent/rusty one, I guess $25 to get a new one for this 45K truck I bought from them was too much. They said they will get the parts for the lights; a week passes, and they haven't called other than asking for me to send a copy of my SSN to Joey's personal cell phone or email which he said was for DMV purposes even though I've never had to do this when buying a vehicle before ever. I reluctantly send the picture and I asked about when my truck would be fixed, he said he would call me first thing in the morning and I heard nothing, and the truck starts leaking antifreeze, so I call them again and let Joey know that its leaking and I've heard nothing from them about the lights, he says to just keep adding antifreeze and he's getting the parts for the lights the next day. Never hear from him so I called him two days later and couldn't get a hold of him, so I looked up the owner's name and number and called him, this got me nowhere. He just told me what he thought I wanted to hear. Finally, Joey calls and he told me to bring it in next week and that he doesn't appreciate me getting the owner involved and was very upset with me, it's Tuesday of the next week I call because I've heard nothing from them, still don't have the lights, Joey wants me to wait another day I said ok. Thursday and I still haven't heard anything, so I call them, they have me drop it off the next week. Two days later I get it back and they didn't fix all the lights like joey assured me they were doing; he hadn't bought the set. They also mixed different antifreeze's together and just filled the tank up never fixed the actual leak and had poured antifreeze all over the engine bay. I spent days cleaning it all out as it is very corrosive to metal. So I take it to my mechanic, he checks it over and finds it needs new rear brakes the oil was never changed and only had 5 of the 8 quarts it was supposed to have and flushes out the radiator and fixes the leak, Costing me $450.00. They would only pay $134 for part of the flush, this doesn't cover the cost of paying to have the old antifreeze they put in it disposed of nor the new antifreeze they put in it, just the flush. I just want the full amount $450 for stuff they said they did, I had to get an oil change also because they had not done that ether and said they did along with the inspection. I feel cheated and was very disrespected through this whole transaction, I would never buy anything from them. The sad part is two of their prior employees told me I would regret doing business with them and they were right. Once they got their money, they could have careless about anything else. read more
