I recently bought my car from Chris at CARRVA. The service was impeccable, the staff was friendly…read moreand I will for sure recommend you to give them a visit before you settle elsewhere for your car purchase.

They have nice cars and are really reasonable and helpful in many ways. Found my first car here and…read morethey we cooperative the whole time. A really nice car dealership all around.

I would never suggest buying a car from these people. They sold me a car that they don't even have…read morethe title to and now I'm stuck getting 30 day tags every month until I can get real tags. Mind you it's going on the 4th month of me having this car and still no tags and the owner is no help.

This place is a joke. They put on a good show make you think they care even give you a 30 day…read morewarranty. I just bought a car from these people drove it off the light and from day one the head lights didn't work and had an extensive oil leak. Called and asked about bringing it they said the salesman wasn't there and would be out to call back in a couple weeks needless to say this was the next day. I called back a couple days later as this is when we noticed the oil leak because the light came on. Added oil thinking maybe it was just low couldn't drive it 10 miles with out it coming back on. Called back and they said no one would be available to look at car until the 1st of December and that we had to pay to get it towed to there shop. I didn't have the money to tow it to them and had a long standing friend that owns his own shop and is very reputable he offered to tow it to his shop for free to look at it. We decided to do so to find the head light had a broke wire and the car had an extreme oil leak from the valve over gasket and rear seal. This car had a brand new inspection so to me this seems shady. I've reached out to them and instead of agreeing to pay half like the warranty states they will even though I feel they are responsible for the entire repair being it wasn't drivable when we bought it off the lot they are only willing to give 300 towards a major repair wanting us to bring it to them on our own dime. At this point I don't trust them. This is SHADY dealership I wouldn't buy another vehicle or recommend them to anyone. It's a shame because me and my nephew were really excited while speaking to them they put on one good show upfront. And the lady that answered the phone is very rude and should find a different job. BUYER BE AWARE!!!!

Let me start by saying I used to sell cars; but, this is the first time I've ever purchased a car…read morefrom a dealership that I didn't work at. I've also done a European Delivery before. Therefore, I had high expectations for this car-buying experience. I would say that this is a dealership that is untraditional. They do in-house financing for consumers who have less-than-perfect credit. They don't waste any time here. You don't really shop for a car FIRST. You go in, sit down, and fill out all of the credit paperwork before you look at the selection of cars that you can afford. I really liked that. My credit was damaged due to the strain of a divorce. I actually tried to get a car loan 2 months prior to this experience and got denied. This time, I brought in a co-signer and was assured that they could help. Once we were told the paperwork that we would need to be considered, we went home and got it, then came back that same day and they delivered. I appreciated that very much because they treated us with dignity and respect. Our salesman Demetrius and our finance manager Mr. Baez were laid back and really wanted to make sure we had a good experience. Once we were given our budget, we selected the best car available that suited our needs. There was a slight mix-up over one particular car that, first, was in our budget, then wasn't, then was again after we committed to putting down $500. We got the car we wanted but this was the only slight hiccup that we experienced. All-in-all we were treated nicely by the staff, the car is perfect for us and I would recommend to anyone with less than perfect credit and a decent income to check them out. Go see Demetrius.

Terrible terrible terrible. Spoke with 2 people, car has been there for a week. Spent over $500 and…read morestill waiting for my repairs. Never again will I purchase a used car from them

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

I scheduled an appointment for service at 1:30. I called to ask for it to be at 2pm instead, as I…read morewas coming from out of town. They were flexible and said it'd be fine. I arrived and Erin ( my service advisor) was fabulous. I utilized my car doc program today. Re: the service department...I was surprised it took over an hour and a half for an oil change and tire rotation.

Bought a new 2026 Armada platinum back in January everything was perfect kept it 6 months and…read moretraded it in for a Chevrolet Silverado because I messed up and traded the one I had in on the Armada and realized I needed my truck the problem I'm having right now for 3 months is they don't want to give me my refund f the Extended warranty that I paid them $2,900 for and the CarDoc maintenance plan that I paid 1,800 for they won't answer my calls or text messages and emails Kevin Anderson was the finance manager that sold me everything looking like I'm going to have to get a lawyer to get my refund

Hello, Great outcome of son revisit to drivetime. They were…read morevery accommodating to his issues. Purchased auto, which he is pleased with. He would recommend this dealer to friends when buying an automobile . Once again, thank you all for your time and service.

I brought a 2018 equinox from the Winston Salem store 35 days later I cannot cut the car off. I got…read morelights all over the car thank God I took out the warranty, but I guarantee you it won't cover. It will post when I find out I am a disabled woman and I explained to the dealer what happened to me when I brought my car when I got my disability I brought a car for four 4500 and I drove it for a year and the dealership never gave me a title so I didn't want to ever get a car payment again and I explained to this man that I really needed a car because me and my mom are disabled and they put me in now. I'm gonna have to pay for after 35 days and when I called they told me they are used cars. Thank you for your business.

Just got back from a very satisfactory visit to the Body Shop. It was recommended by Sherman White…read moreof Lotsey & Hardy. I was not expecting such expert technical service and the top notch personal service as well. Doug Sipe the Estimator and Crystal Seay took care of me and the other customers while the crew took care of my car. They were fast and provided impeccable results. Hard to say something so damaged could become as good as new but it happened right in front of my eyes. The best was yet to come because the cost was less than estimated so I was able to leave a big tip to cover the difference. Five Stars for a most unlikely body shop Five stars for Sherman White at Lotsey tire as well.

Friendly and fast service. I was able to get an earlier appointment than I expected. Staff was…read morefriendly and I was in and out in no time.

Took my newly purchased 2024 Accord here to resolve active recalls and was told I needed to replace…read morethe break fluid. After picking up the car from 4 resolved recalls and two additional services, got a text message 3 days later saying I needed to bring the car in for recall service- a service that was already resolved 4 days prior. I also researched replacing brake fluid and its recommended every 3 years, so not even due until 2027. Will not be using this service department ever again!

I visited West Broad Honda a few days ago around 11:45 a.m. for a simple windshield wiper rubber…read morereplacement. When I arrived, I was told the mechanics were about to go to lunch in 15 minutes and I asked to come back at 1:00 p.m. I returned as instructed and ended up waiting over an hour total. That alone was frustrating, but what made the experience worse was how things were handled once my car was finally being worked on. A manager named Steven was loudly yelling at two mechanics to hurry up and move my car out of the way so other vehicles could get through. This happened right in front of me and came across as very unprofessional. I understand that service departments can get busy, but the lack of organization and the way staff were spoken to in front of customers was disappointing. Overall, not a great experience for what should have been a quick and simple service.