I was recommended there by several people but after dealing with them I'm not sure why. It would…read morehave been nice to know they don't accept cash or any haggling on the website, which also needs updating with only 5 star reviews posted. I overpaid for an SUV but I am happy with my purchase except it had a faulty/frayed seatbelt on the driver side. Lots of lip service but no follow through, "We will have one ordered and installed within a week" they said. They never called me back! I've had to follow up with them and there was a seat belt ordered a month later but it didn't work out they said. It's been since August 2nd 2019 and still no new seatbelt! I'm sure they are hoping I forgot but I'm extremely annoyed the seatbelt gets caught all the time and should have been fixed. Not referring people there that's for sure!

I went there to get a smart car with my mom, Steve, our salesman, was amazing. Before we even…read morelooked at the car, he explained to us the entire system of the car dealership. Taking a test drive was easy, the car looked exactly like it did in the photo and ran very well. He didn't try and figure out which price we had seen the car listed as and he was very straightforward about the car's strengths and weaknesses. The dealership is very picky about the cars they bring in so you will get a great car no matter what. Everyone was friendly and straightforward, and even other customers who came in kept telling us how great the place was. And even though we saw the price listed a grand higher, we were still given the price that the car had been changed to that day without even asking for it.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

I am so pleased with my new SUV. Gino is awesome and the customer care was amazing. He was…read morehelpful and answered every question that we had. He walked us through our purchase and this is our second vehicle purchased through them. We are very pleased and customer service was above and beyond. The inventory gave us choices with SUV, luxury and safety. I am beyond pleased with our purchase and we will be coming back and telling others about this dealership.

From the owner: Helping people find there dream car or SUV with guaranteed financing... Been in business for over…read more30 plus years..

I was in the market for a used 2005-2009 Ford Mustang GT convertible. TK had one, I came by on a…read morerainy day, and he greeted me warmly, no pressure at all. After looking at MANY convertibles over the next few weeks, I came back to TK and bought the car. The buying process was as smooth as silk. Scott, the salesman, was fabulous. TK truly CARES about the cars he sells, all used. He followed up with a phone call to me a few days later, just to make sure everything was perfect. Wow. HOW often do you get a call back, AFTER the purchase? Since then, which was late April 2020, I have not stopped recommending TK Hughes to everyone I meet!

Very grateful for a quick and friendly service to add air to my tires while I was traveling with my…read moredog from NC. Thank you!!!

We purchased a used 2019 Mini Cooper from this dealership in 2023 and we've had NOTHING but trouble…read morewith this car. We have been in the dealership at least every 3-6 months repairing/replacing and fixing every single thing you could think of. And if you know anything about Mini, not a damn thing is cheap or even reasonably priced. They've knowingly sold us a car that was not inspected/repaired by them prior to sale

I had a week to purchase a vehicle for my college student, with alot of research prior to pulling…read morethe trigger I knew the year an model. It came down to price, that's when I this dealership stood out from the competition. I offered what I thought was a fair price and they negotiated to meet me close enough to make it work. I made an appointment to purchase and the car was exactly as the pictures showed, Justin and Jacob were friendly and professional. They didn't try to add anything at the last minute to make more money or reduce the value of my trade-in. I would definitely recommend this dealership and specifically dealing with Justin or Jacob.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Very attentive and knowledgeable sales man (Jim). We called that we were on our way from Northern…read moreVA and it was a little bit late, but the salesman waited for us and was nice, patient and answered all our questions! We got the truck we were looking for and left the dealer happy!!

My car died the end of last week and I spent the weekend attempting to figure out my life as I…read moredrive quite a bit for work being an in-home therapist. In addition, since my divorce my credit score leaves a bit to be desired. New Millennium was recommended to me this morning. I made an appointment to meet with Mr. Bookheimer who called to confirm and inform me of the documents needed to begin the auto buying journey. Mr. Bookheimer immediately made me feel comfortable on the phone speaking about the circumstances of my credit as well as giving me guidance on factors that could aid in loan approval. When I arrived at New Millennium I was immediately greeted by the team and shown around the vehicles available. After choosing my new love I was painlessly walked through the application process, approved for a loan, and signed all necessary paperwork. The anxiety I had going into this process was immense but by the time I left New Millennium I felt like part of the family. I can never thank this team of amazing people enough and would recommend New Millennium Auto Sales to anyone looking to buy a new car, priced fairly, and in great condition!

We have used MTK Auto on two occasions. First, we upgraded the looks on my wife's Toyota…read moreHighlander. It was a boring stock look and we had considered doing a wrap or new paint color because of too many black vehicles in area. Mike, with his expertise, explained how that would hurt the value of the vehicle upon resale. Instead, we upgraded the rims and tires, tinted the windows, and de-badged the Highlander. Looks good! At this time Mike explained to me his business model and how he gets cars for his clients at the best price. Fast forward a year and I found myself looking for a daily driver that I can pass along to my son in a couple of years. I called Mike and told him options we were considering. He would send me vehicles to me and I narrowed down our choices. Finally decided on a 2014 Lexus IS F Sport. He got us out the door, including taxes, tags, and title for thousands less than retail value. The car is gorgeous and super clean - everyone thinks it is brand new! If you are in market for a new vehicle, you would be doing yourself a disservice not to talk to Mike Wiggins - he loves his work and it shows!

So if you need a hot ride but dont have the time to research it all to get it done, please visit…read moreMike at Mtk auto. He gives pristine service and goes out and gets you what you ask for. I told him all the details of what i wanted, the note i wated to pay, the color of the interior, the milege i needed to stay below, down to the sound system he found it and had it to by weeks end. The follow up service is equally exceptional. I give 10 stars!!!

I had been looking at BMWs and had gone a few times to The BMW place in Midlothian. I was not…read moreimpressed with the manager;s cavelier attitude and it was recoommended that I try Richmond BMW in the West End. The saleman Jonathan, c0uldn't have been nocer or more accommodating. We put in an order for a car, building it and customizing it. It would take about three months to get it. I put down a $1,000.00 deposit which is customary today when ordering a build to specifications car. Sadly when the time came to finally pick up my new car, personal circumstances forced me to leave time and attend to a family emergency. That family emergency morphed into a several weeks stay up North. Given the upheavel I requested to Jonathan that my car be released to the showroom floor. To my surprise Jonathan called a few weeks later and informed me that my $1,000 deposit would be returned to me. Normally that isn't done. I was deeply touched by Jonathan's concern about the family situation and I can never forget his kindness nor that of BMW for understanding my cancellation of the sale. Because of their kindness in a not so kind world anymore, BMW will always be my go to place. Bravo and kudos to a dealership and to Jonathan .They retain their code of ethics and a kindness not shown in many businesses anymore.

Huge shout out to the Mini Cooper Service team. I was road tripping from Texas to Virginia Beach…read morewhen 1/3 of the way all the sensor lights went off. Doing the most dangerous thing known to human-kind, I searched Google to see if I should dare make it to Virginia. With the assurances in hand and a heavy heart, we drove on. Once in Richmond, we stopped to see if the dealer would take a look and give an estimate. On a Friday, they initially said they had nothing open, but then fit us in. It wasn't cheap, but they were able to fix the problem and we were off and running again. Thanks to the service-writer Stephen and the hugely experienced Mini service Tech that took care of our problem.