We have used MTK Auto on two occasions. First, we upgraded the looks on my wife's Toyota…read moreHighlander. It was a boring stock look and we had considered doing a wrap or new paint color because of too many black vehicles in area. Mike, with his expertise, explained how that would hurt the value of the vehicle upon resale. Instead, we upgraded the rims and tires, tinted the windows, and de-badged the Highlander. Looks good! At this time Mike explained to me his business model and how he gets cars for his clients at the best price. Fast forward a year and I found myself looking for a daily driver that I can pass along to my son in a couple of years. I called Mike and told him options we were considering. He would send me vehicles to me and I narrowed down our choices. Finally decided on a 2014 Lexus IS F Sport. He got us out the door, including taxes, tags, and title for thousands less than retail value. The car is gorgeous and super clean - everyone thinks it is brand new! If you are in market for a new vehicle, you would be doing yourself a disservice not to talk to Mike Wiggins - he loves his work and it shows!

So if you need a hot ride but dont have the time to research it all to get it done, please visit…read moreMike at Mtk auto. He gives pristine service and goes out and gets you what you ask for. I told him all the details of what i wanted, the note i wated to pay, the color of the interior, the milege i needed to stay below, down to the sound system he found it and had it to by weeks end. The follow up service is equally exceptional. I give 10 stars!!!

Recently purchased a truck from them, super easy process and truck looked exactly as pictured. I…read moresent in a couple questions about specs and was answered promptly. Then on the day I was looking at vehicles, I was not going to be able to get there by closing time, to test drive. Matthew offered to come back and meet us when we arrived, it was an hour past closing. He came back on the following day (they were closed) so we could complete the purchase, had my tags and registration all ready so I did not have to go to the DMV. The truck (2018 F150) was exactly what I had been looking for and the purchase price was great. I'm so pleased and definitely recommend M W Auto Sales if you are looking for a clean, well priced vehicle in excellent condition.

Failed to mention in the ad that the check engine and tire light was on and the reason (oxygen…read moresensor) why, Failed to mention that there could be potential rotor issues. It was advertised with 200,155 miles on it but the day I buy its got 200,500 plus miles on it. Told these things guy that works there. He would not take off $200 to compensate for the cost of replacing the Oxygen/tire sensor and adressing the rotor issue. I don't get it...he knew the engine/tire light was on and What was causing it but didn't mention it in ad or our conversations could have easily said....oh the engine light is on because of the o2 sensor. No I shouldn't have purchased but I needed wheels that bad. Not truthful about what he sells. BEWARE!!

I have just purchased my third vehicle from David. Being a single female, I hesitate looking for a…read moreused vehicle, but this small dealership treats the customer fairly. My prior purchase needed an air conditioner compressor, which it took 6 months to discover because the car was purchased in January (before the AC was needed). I grew up in a home without AC, so the lack of air was okay. I DID make sure that the AC on this recent purchase was working, (now being over 50, it was more important this time around). They have a very small inventory, but it is worth your time to go check the lot for potential purchase.

The best experience. Troy felt like a friend. A true gem! Exceptional customer service. Called on…read moreSaturday and drove off the lot on Monday. Thank you so much!

So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

Warning!!! For those who've dealt with McGeorge Toyota: Since their acquisition by Ourisman, I…read morerecently had a state inspection and was stunned by the $70 charge for a pair of wiper blades, which their website lists at $29.99. The dealership has clearly changed, and not for the better. Be prepared for pricing discrepancies and a shift in service standards. Don't go there!!!

They checked my warranty to find that my tire sensor issue was covered! Comfortable waiting area…read more Free car wash, After service (sometimes unavailable)

My partner brought in her 2019 Forester for routine maintenance. One of the services they performed…read morewas a tire rotation. About a month later she ran over a nail and I went to install a plug for her. Turns out they cross threaded a lug so bad that it snapped the mount. Between this and the ridiculous amount of unnecessary upselling they try to do I cannot believe the terrible service here. I wish I could leave zero stars on this.

Very nice people, so knowledgeable and friendly! They know cars! They work with you and get you…read moreinto a great used car you can afford! The couple has a special gift and helped our good friend out and we have thought very highly of Matt Mason and his sweet wife ever since! Don't buy anywhere else until you go to Mason Motors! We highly recommend! Oh, and check out their Website!!

We bought a car for our daughter here. Drove from Virginia Beach to look at it and ended up…read morebuying it. We love the car. Matt and Angel are the nicest people and it was the most pleasant car buying experience I've ever had. I definitely recommend them !!

I had insurance work done on a 2023 Explorer for damage to the driver's side headlight, due to ice…read moreflying off the roof from a vehicle driving in-front of my wife. This Explorer, my family's primary car, spent weeks at a competing Ford dealership in Prince George, without any real work being completed... Seriously almost 7-weeks... Moved the vehicle to Richmond Ford (via the body shop) and Jeff had it out the door in less than 2-weeks (waiting on parts included), and it was fully functional. Jeff from service was very communicative with the body shop (a breath of fresh air) and ensured the insurance company had the information they needed to approve the repairs. I highly recommend this service department based on this experience. I generally handle my own preventative maintenance, but I will not hesitate to return here when I need a proper diagnosis and/or repair completed correctly and in a timely manner.

Richmond Ford Lincoln is one of the worst Ford dealerships I have ever dealt with…read more I recently brought my vehicle in for what turned out to be warranty-related repairs. After diagnosing the issue, the dealership completed the work and informed me that the failure was likely caused by an outside incident. I knew that was not the case, but I paid for the repairs as instructed. Later, it was determined that the work should have been covered under warranty. More than 70 days later, I am still waiting to be reimbursed for charges that I should never have paid in the first place. To make matters worse, during that same period, my vehicle experienced another issue and the wrench light illuminated again. When the vehicle was inspected, it was discovered that the dealership had failed to properly tighten a hose connection during the original repair. That oversight was the cause of the warning light. They also neglected to reset my oil service reminder before returning the vehicle. Thank God I brought it to another dealership for service. Between the lengthy delay in resolving the warranty reimbursement, the careless workmanship, and the lack of attention to detail, I have completely lost confidence in this dealership. I even reached out directly to General Manager Mike Serpico in an effort to resolve my concerns, but the response I received was far from satisfactory. Overall, this has been an extremely frustrating experience marked by poor communication, substandard service, and a lack of accountability. I will not be returning to Richmond Ford Lincoln for future service or vehicle purchases.

The service department went out of their way to try to solve a starting problem I have for my 2013…read moreLexus. They gave me a loaner for five days while trying to figure out the issue, which is very difficult to diagnose since it is intermittent. While we did not solve the problem, I give them A for effort, and would definitely return. Bob W

On Monday, 13 July 2026, I telephoned Sheehy Lexus of Richmond. When connected to a salesperson, I…read moreasked if Sheehy Lexus titles and registers new vehicles in the state of North Carolina when the buyer is a resident of North Carolina. The salesperson assured me "they (we) do it all the time." I then told the salesperson I was interested in purchasing a hybrid Lexus that shows in their inventory as arriving by 30 July. The salesperson said he would prepare the quote and send it to my email address. A couple of hours passed, and I had no email. I texted the salesperson, giving him my email address once again, to see if there was a problem with the address. He texted me back, said he got busy with "guests", and would send the quote over very soon. Still . . . no quote. I texted the salesperson once again (I was ready to purchase this car). Here is the text he sent to me verbatim: "Yes, I'm sorry. I have not sent it yet. Because of the market on the hybrid management would like to keep our hybrids in the local area. Is there anyway to register the vehicle here in Virginia and not North Carolina." I was pretty shocked by his text. We had already talked about registering the car in North Carolina. He said they do it "all the time." Now they want to keep the car in Virginia because it's a hybrid? What? He suggests titling and registering the car in VA when this is not my legal residence? How do I get insurance on a car licensed in VA when it will be housed in North Carolina? He told me he would talk with his General Manager and get back to me today, 14 July. It's 4:59 p.m. He never called. Sheehy Lexus of Richmond is off my list of possible dealerships.