Great hospitality and customer service skills. Awesome job…read moregetting us back on the road on a rainy day! The owner was very patient and helped us get the best deal.

I recommend them if you're looking for a new car . This is the place to go . They are very…read moreprofessional

Wow! Everything started out good. The sales guy was really friendly and not pushy which I liked so…read moreI bought the car. Now its been nothing but a nightmare they can't seem to get my paperwork correct my temp tag has expired then they're sending things to my old address that I used to live at five years ago I don't understand what is so hard about processing a new purchase.

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

Great group of people. Service was exceptional. Very accommodating with my situation. Communication…read morewas great and they were where they said they would be when they said they'd be there. Can't recommend them highly enough.

Great communication, reasonable price, on time. I will keep using them. I used them to deliver my…read moredisabled car to the dealer.

I thought I had found my dream car-a black 2014 Mustang. I purchased it on 12-17-19. Guess what?…read moreIt has broken down on me twice and have had to be towed to the dealership twice. And the bad part about this is I don't drive the car every day and have put on Less than 100 miles on it. Very Disappointed. Here's an update. Harry at va cars in Hopewell sent my Mustang to the Midlothian service shop. They fixed it and Harold took it back to Hopewell. I picked it up and have driven it with out breaking down and needing a tow. It feels good and drives good. Harry, Harold, Sean, Jamie and Jamie took care of me and my Mustang . Mustang Sally is on the road again Here is an update. Mustang Sally has been raring to go !!! . She hums when she is galloping at 80 mph. I love Sally and she is doing great so far. Thank you Va Cars for putting me in my dream car! 5 .

Not a great experience with Richmond Mitsubishi…read more This message is for Maurice and the sales manager. I came into your dealership not having stellar credit after being invited to receive a voucher to help with my current situation and potentially purchase a vehicle. During my visit, I was told I would need a co-signer. When that option didn't work out, I was assured that you would continue exploring other financing options and that I would be contacted "either way." I had an appointment on Friday, May 2, 2026 at 11:00 AM. Today is Tuesday, May 5, and I have not received any follow-up. The issue here isn't just about whether or not I was approved. It's about communication and basic customer service. If you tell a customer you'll follow up "either way," that commitment should be honored. A quick call or message would have shown professionalism and respect for my time. Customer service matters, regardless of the outcome. Unfortunately, this experience did not reflect that. This review will also be shared on Yelp.

If I could rate a 0 I would. I messaged them on facebook about a vehicle and ask for the buyers…read moreorder to talk with my bank about rates and payments. There wasa rip in the seat I asked if they could fix, answer no, sales rep didnt know about any features in the vehicle, I aksed if I could have an over night test drive, so that my mechanic could check out the older 2011 vehicle with over 150k miles, the answer was again no, I started looking around and found a newer one that had less miles and 4x4 for 3500 less. The sales rep through facebook then begins sending hateful messages saying I wasted his time asking for a buyers order, sending laughing crying faces to me, then said I wasnt serious after trying to haggle. Very unprofessional group of people and I would suggest nobody step foot in this building as they clearly dont care about their customers at all.

COMPLETELY UNTRUSTWORTHY. Bought a vehicle from these jokers. I explained at length that I needed a…read morecar that was going to be reliable and not break down shortly after purchasing as had happened at another dealership. I need my vehicle for work and Jay told me "it is mechanically sound, you won't have any issues with reliability". Long story short-- 1 month after paying over 16k for this vehicle from them it is in the shop with multiple thousands worth of repairs. I confronted him about the issues and sketchy situation of the car having almost no gas in it (when I filled it up I noticed a strong gas odor THAT DAY) and he played dumb and said "I don't know nothing about no gas leak" which is a total shift in verbiage from how he normally talks-- AKA a big indicator someone is lying to you. Take your business elsewhere.

Bruce was awesome to work with and the whole process was easy and upfront. Not pushy and a relaxed…read moreenvironment.

Limited appointments available. Made appointment weeks in advance, arrived over an hour early for…read morethe appointment for a simple tire sensor issue now 26 hours later they confirmed that the vehicle has not been touched other than to park it behind the building. WTF, worse they claim it is next and will be done in 2 hours, but 26 hours ago they said it should take 3 hours. Need to find a dodge dealer that has quality mechanics and good customer service, does this exist on the east coast??? As often as molar products break down, there must be a shop somewhere that does repairs correctly and timely

Great place to get cheap clean car! Definitely recommend, and great service. The place had a verity…read moreof used cars and were welling to negotiate prices. The owner took care of customers that came in as well as taking care of us. I love the car I bought !