My wife and I recently purchased a used vehicle from Heritage Chevrolet in Chester, Virginia. We are in our 60's and this was our first ever used vehicle purchase. We've always bought new so our trepidation was high going in. I must say it was, without a doubt, the most pleasant car buying experience we have ever had. Keith Black, the sales associate, was honest, personable, straight forward in the price negotiation and he was everything but the a-typical 'used car salesman' most of us dread to deal with. We knew the price of the vehicle we were looking at was good going in but Keith worked with us to make the deal even better. He answered all our questions honestly and fairly. If he didn't know the answer he was quick to find one for us. Never did we feel pressured or put on the spot with a 'take it or leave it' offer. We felt the deal we made was more than fair and are very pleased. The finance manager Tom O'Toole also was outstanding in finding us the best rate possible for our purchase. There was no added pressure to buy additional warranties or other add-ons we weren't interested in. They asked up front if we were interested in any kind of extended warranty, we said no and that was it. Again, very professional. Tom even notified us the following day about a manufacturer recall he found which was outstanding. He told us that he and Keith would ensure our vehicle was taken to the proper dealer, by Heritage, and we would receive a loaner vehicle from Heritage while the vehicle was serviced. There were no owner's manuals with the vehicle so Keith ordered a set from the manufacturer and will have them mailed to our home. The little things matter and both Keith and Tom sweat the little things! Once again, thanks to Keith Black, Tom O'Toole and Heritage Chevrolet. Extremely professional, courteous and obviously caring about customer service and satisfaction. We will most certainly recommend them all to friends and family! read more

I recently had the pleasure of experiencing top-notch service at CMAsColonialChevrolet, and I couldn't be happier with the exceptional assistance I received from Keith Wyatt. From the moment I walked into the dealership, Keith's professionalism and friendliness stood out. He greeted me with a warm welcome and took the time to understand my needs. As a proud owner of a 2016 Kia, I was looking for quality service, and Keith delivered beyond my expectations. Keith Wyatt's expertise and attention to detail were evident throughout the entire service process. He patiently explained the necessary repairs and maintenance my vehicle required, ensuring I was well-informed every step of the way. What impressed me the most was his commitment to providing transparent and honest recommendations without any unnecessary upselling. The turnaround time for the service was surprisingly quick, and I could tell that Keith and the team at CMAsColonialChevrolet take great pride in their work. My 2016 Kia now runs like a dream, thanks to the skilled hands at this dealership. The facility itself is clean, well-maintained, and exudes a welcoming atmosphere. The staff, including Keith, went above and beyond to make my experience smooth and hassle-free. In conclusion, I highly recommend CMAsColonialChevrolet for anyone seeking quality service for their vehicle. Keith Wyatt's dedication to customer satisfaction is truly commendable, and I will undoubtedly be returning for all my future automotive needs. Kudos to Keith and the entire team at CMAsColonialChevrolet! read more

Professionalism at its BEST! I cannot say enough good things about my experience w/ the service I rec'd at Heritage Chevrolet in Chester, VA. I lost the steering in my 2007 Pontiac G6, but when I took it to my local non-GM repair shop, they told me it was related a recall and that I should take it to a certified GM dealer for repairs. I began calling local GM dealers to get more information about the recall, but none of them were very helpful. A friend then recommended I take it to Heritage Chevrolet in Chester. Although they are not local to my area, I quickly found out that it was worth the effort to have my car towed to Heritage. From the President & General Manger, Mr. Burchell, to the service dept. and their lovely receptionist in their sparkling clean lobby; the entire staff was courteous, professional, helpful and respectful. They communicated w/ me at every step of the process, which was a refreshing change from my experience w/ other shops & dealers. Because they wanted to keep my car overnight just to be sure the repair was done right, they offered me a brand new Chevy Malibu w/ a full tank of gas as a loaner vehicle so that I would not be inconvenienced until the repairs were complete. I would highly recommend Heritage Chevrolet w/out hesitation! Despite the fact that I did not buy my vehicle there, I've never been treated better by any car dealership and wish that every dealer would treat their customers so well. Thank YOU to the entire Heritage STAFF! You guys are AWESOME! read more

I picked Heritage because of their excellent vehicle selection, fair pricing, and friendly staff. I contacted Alexander Perry by their website asking what vehicles were in stock that had the features I wanted. He provided me with five 2017 Silverados to choose from that met my exact requirements. We set up an appointment, reviewed the vehicles and I chose the one I liked best. After choosing a 2017 Chevy Silverado LTZ, 4x4, crew cab. Alexander interfaced with the sales managers to help me get a decent price. Before I went into Heritage, I contacted six Chevy/GMC dealers within 150 miles to make sure Heritage was still offering me the best price. Joshua Freedman helped me get all the manufacturer rebates available, which brought the truck within my budget price. He found I no other dealer even offered me, which sweetened the deal a bit more. I known they got me the lowest price possible...I have no buyer regrets! I traded in my 2016 LT Z71 Silverado for an LTZ because they provided a fair trade-in price. I have never felt pressured at Heritage Chevrolet. This is about my ninth or tenth vehicle purchased from them and they always provide a no pressure environment. John Peck found a great loan, good interest rate, and a monthly payment that met my budget. I will return to Heritage because they have a great selection (in stock), good pricing, and friendly sales team. read more

Justin Waggoner, Miranda Collins, and their manager Mike were awesome! I called to schedule an appointment to look at a truck and spoke to Miranda who was very polite. Once my wife and I got to the dealership Miranda connected us with the salesman Justin who showed us the truck. Justin was very professional the whole time and was very knowledgeable of his product and even though he knew what he was talking about he was never cocky nor pushy and really made us feel like he was there to work for us! We were there several hours and my wife had left to take care of an errand. Justin could see that I had been there for several hours and had no lunch so he took it upon himself to go into the employee lounge and fix me a sandwich! This is what I call excellent customer service! It felt like I was buying a car from a neighbor and in the end my wife and I ended up buying two vehicles from this dealership in one day( one of the vehicles was not even at the dealership however Justin and his manager searched all over the Internet and found it for us and went to pick it up himself for us) all because Justin and his manager took their time to make sure that our monthly budget was number one priority! The way I see it is if I'm paying good money for a product I should also be paying for good service and today I got my money's worth! Thanks guys! Sincerely Chris Hockman read more

TL;DR version: I cannot recommend Heritage Chevrolet enough; their team including the Assistant Service Manager Jessie took care of my vehicle quickly, and went above and beyond the standard to take care of me! Details- I had my fuel pump and filter replaced by Powers Swain in Fayetteville ten days prior to my visit to Heritage, and they had not reconnected the vacuum hose during their service. When my check engine light came on, and I took it to Heritage, they found this as the source of the problem. When it came time for me to pay for the service, I expressed some frustration in passing conversation with Jessie about having to pay for an error caused by a dealership. At that point, she got on the phone with Powers Swain, had to play phone tag with their service manager, but after about half an hour, got them to pay for the service! The end result was no charge to me and my vehicle getting fixed from the error of the other dealership. This isn't something she had to do, and I was willing to pay for their services rendered, but the fact that she did compels me to recommend Heritage Chevrolet for the greater Richmond area, especially for Chevrolet services. read more

I just bought a 2021 Chevy Colorado Z71 crew cab. The dealership was nice and neat and orderly . They had a good selection of vehicles they were competitively priced. My sales person was Erica Heimer. Erica was very flexible and was able to work around my busy schedule. She was very professional and had extensive knowledge of the vehicles I looked at. She was able to answer the majority my questions quickly and accurately and when she was unsure she was able to quickly find an accurate answer to my question instead of just guessing or giving me an incorrect answer. Erica did an excellent job working with me and was able to help me keep my search and purchase moving along without appearing as a high pressure salesperson. My experience with the sale has been very positive and thanks to her help I am confident that my new vehicle will meet all of my requirements and expectations without any surprises. I look forward to doing business with this dealership on my next Chevrolet purchase. read more

Alexander Perry and Josh Friedman listened to me, understood what I needed, and worked hard to get me in the 2015 Silverado (4x4, quad cab with a 5.3 liter engine) that I wanted, without any pressure. They continue to build a long lasting relationship with their customers. I have returned to the same dealership for seven new vehicles because I truly trust their staff, pricing, and great selection. I never walk away with buyers regret because they always give me the best deal possible. The other dealers I contacted came close to their pricing, but did not meet Heritage's pricing or selection or have as good of a service department, so I bought from Heritage Chevrolet again. John Peck, Heritage's Business Manager, helped me obtain the terms and great loan rate I needed to finance this great Silverado. read more

Visited Heritage to have a used Chevy SUV I wanted to purchase looked at very closely to be sure it was mechanically sound and represented properly. Joey assisted me with this process and took his time helping me understand every aspect of my new purchase; giving me a great detailed review of the vehicle (things I didn't know); and when we were done I felt like I had a trusting relationship with this dealer in the future - for ongoing maintenance issues and repairs. While onsite I met the manger and was connected to one of the technicians who took personal time to explain to me the "ins and outs" of how all of the technology on this vehicle would work. Even though I didn't buy one of their SUV's for sale - they treated me as if I had. Rare and very appreciated = great customer service!! Thank you!! read more

We had a fantastic experience with purchasing our new Chevy Colorado at Heritage Chevrolet. We started out trading emails with the Internet sales staff who gave us the 'out the door' price without any sales or pricing games...just the bottom line. Arriving at the dealership our sales associate greeted us kindly and had the truck cleaned up and ready to test drive. No pressure, tricks or anything. Just a good honest salesman. Paperwork was a breeze, in fact the best experience we ever had (and we've bought 15 new cars since 1985!). The finance gentleman was quick and honest and no hard sales for options we didn't want. In summary, the perfect buying experience. We highly recommend Heritage Chevrolet. read more

Heritage Chevrolet's service department is second to none. Not only do you get greeted by a friendly face; the staff is knowledgeable and does a great job. Jessie is usually my service advisor and she is awesome! If I have to wait on the repair she'll always give me a reliable wait time or if I have to drop it off I alawys get a call with an update and then second call letting me know my vehicle is ready. We have taken our GM vehicles here for about 2 years and I will not take them anywhere else after our wonderful experiences at Heritage. Whether it's a basic oil change or a more difficult service repair, Heritage will take good care of you and your vehicle from start to finish. read more

I'd like to thank Mr. Clarence Logan at CMA Colonial Chevrolet for his professionalism and great customer service while assisting me with trying to find a vehicle that suited my needs. He was very knowledgeable concerning the vehicles he showed me and I was under no pressure to choose any specific one. When I did decide i choose the 2025 Chevy Trax in Metallic Gray. After I purchased my vehicle Mr. Logan reached out to me several times and told me to call or drop by the dealership if i had any questions or concerns about the vehicle I might have forgotten to ask him. Thank you Mr. Logan again and the friendly and courteous staff at the dealership. . Sincerely, Ms. A.D. Robinson read more

I was assisted by two salesmen--Paul and Alex. They are a great team. I can remember when I purchased my last Tahoe that Lenny told me about a young man who could answer all my questions about the technical set up. I found out it was Alex and that Lenny had trained him! Now Paul is working with Alex and they are a good tag team! Both did a great job of answering my questions and getting me set up in the operation of my new vehicle. They made sure it was ready for me and even though there is a ton of paperwork, everything goes smoothly at Heritage. I was given a very fair trade-in and the financing arrangements were handled to my satisfaction. read more

The first Chevrolet I bought was from Heritage. I am now on my second Chevrolet thanks to the awesome service I get from Jessie & Filippo in the Service Department. I have been very impressed with their customer service and the great work that they have done on my vehicles over the years. Jessie keeps me up to date on the status of my vehicle. My employer uses Heritage for servicing all of their fleet vehicles and due to their awesome customer service. I feel like when I contact the service deparment I am not just a number to them. They always greet me and make me feel welcome. Keep up the great work and I'll b a customer for life. read more

Heritage Chevrolet is an excellent organization. I use every department there and they treat me like a person not a number. Jessie and the rest of the service department does an outstanding job on every service visit. Sam and the rest of the parts department works hard to find the parts I need when I need them and there is no better salesperson than Lenny Pond. I use Heritage Chevrolet to service all of my vehicle's( Chevy or not) and I purchase my vehicles there as well. I own five vehicles personally and am responsible for 12 vehicles at work and I trust Heritage Chevrolet with them all!!! read more

Thought we didn't end up purchasing a vehicle from here, we really appreciated the professionalism, honesty and positive attitude we received from Charles Smart, the product specialist who greeted us upon arrival. He let us take our time exploring vehicles, answered our questions and was brutally honest when we inquired about a particular vehicle that he suspected had been through some damage. We were planning a return visit to take a closer look at what the dealership had to offer, but unfortunately for Mr. Smart the perfect vehicle for us presented itself in the meantime. read more

A couple of weeks before Christmas, I needed a quick repair of my Door Actuator, due to my Front defroster not working, which caused me to fail my annual vehicle inspection. I visited CMA(my first visit there), and the staff there, immediately got the ball rolling, as far as verifying if my Car Warranty Insurer would be accepted, and they were able to have my car fixed in a week. Jackson, was my primary POC at CMA, for my car, and he( like the whole staff), were very courteous and professional. If I need any future work done on my vehicle, I will patronize their business. read more

Alexander customer service skills is off the charts! He has a lot of patience and made me comfortable purchasing my 2017 Camaro. All of the staff is friendly and made me comfortable as well. This was my first time purchasing at Heritage and the over all experience was great. The only negative that I would say is the small bathrooms. Just wish the bathrooms were bigger. But other than that the overall experience was great. I will definitely be purchasing my next vehicle from Heritage and will highly recommend. read more

I have been a customer of Heritage for the last 15 years. Recently I have moved 40 miles away but will continue to be a customer, even though they are not the closest dealer to me now. I have purchased multiple vehicles here and always have them maintained by factory experts. Donny and Lisa in the service department always meet my needs and Thomas Searson always gets me the best deal. Thanks Jay and Rick for hiring great people who are genuinely concerned about meeting the needs of their customers! read more