excellent customer service! great crew. everyone was extremely polite & professional! Highly…read morerecommend .

Worse service ever ! I dropped my car off for an 8am appointment to get brakes fixed all bay were…read moreempty and I call back by 2 to see how much longer and they didn't even start on my car yet 5 hours later ! Said they just got the parts for my car at 1 and the guy went on lunch break mind you I made this appointment a week ago so they should of had my parts for my appointment at 8am since they knew I was coming to get my brakes changed ... I just went and picked my car up because that was very unprofessional.. when I got there to pick my car up at 230 all bays were full of cars getting worked on that got there after me ! I don't understand how they have those part ready for those car appointments but not mine ... do not recommend at all no sense of time or having the proper tools/parts available even when they been given advance notice you were coming .. I can see if I just showed up and they had to squeeze me in but that's was not the case and when they didn't have the parts they could explained that and called me back to drop my car off when the parts got there it's not hard to have common courtesy especially to a paying customer.. any other shop would have called when they didn't have the parts or had the parts ready for my appointment .. this is just ridiculous

Mr. Smitty took really good care of me on yesterday. My brakes locked up on me and I was 2.5 hrs…read moreaway from home. He was amazing from the first call to him until my car was dropped by the tow company. I'm so very grateful to Polo's for ensuring I was going to get home. He even asked that I check in when got home! Thank you, thank you!

You are better off taking your car elsewhere. Was under the impression they were fixing the…read moreentirety of the car. For the check engine light to come back on within exactly 50 miles of leaving the shop. Told it's not their problem. Was accused of clearing my own codes. The "manager" was disrespectful, and argumentative. They do not honor their work. These people are scammers.

I requested service on a 2010 Camry my son recently purchased. And about 5 days after purchase, the…read morecheck engine light came on. Took it to Patton's to have it diagnosed. I worked with Vince, a true professional at his job. He explained everything that needed to be done on the vehicle upfront. No mark ups, or pressure upselling. Just the facts. And I really appreciated that. He didn't do any work without asking if it was okay to move forward. He diligently worked with me on getting the vehicle repaired. And he even offered me advice on whether or not to get other repairs done. Which actually saved me money because of that advice. This repair shop is one of the best repair shops I've ever been to. They're transparent about everything. Their pricing is very reasonable. And they definitely don't over charge for things that aren't necessary. And they give you advice. Something that should help any single ladies that are scared of being taken advantage of while shopping for repairs. I would recommend this shop to anyone that is looking to get their vehicle repaired at reasonable prices. I will be taking all of my vehicles there when repairs are needed. I believe they won't disappoint you. My repairs were a fuel pump and a few vacuum leaks. For me, the price was fair because I know you have to remove the entire back seat to get to the fuel pump. And most people don't have the equipment to check for leaks. It takes time to diagnose. But anyway, hope this helps someone looking for a good auto repair shop.

Pattons has alway done an excellent job . They service 3 vehicles for me. They give honest answers…read moreand make excellent recommendations. Prices are competitive. They serviced my vehicles for the past 6-7 years.

Good service friendly staff don't try to rob you or add pressure to do other work. They performed…read moreoil changes, front end work and annual inspections for me.

Very disappointed with the charge for less than 5 minutes labor to replace a left tag light bulb In…read moremy car; which's labor $30, the light bulb $5.08.

Travis was excellent he was quick and did an excellent job on my brakes and wound definitely refer…read morehim to friends and family

Installed my brakes wrong and destroyed the rotors and didnt want to come back and fix them...Had…read moreget champ mobile mechanic fix it...

if I could give MORE stars I WOULD! Just yesterday afternoon Thanksgiving Holiday weekend) I was…read moreout of town, driving north on I-95 about 20 miles south of Richmond when I got dashboard msg warning me of engine overheating & to idle engine immediately! Close to my overnight destination, I managed to 'limp' car there after a couple cycling stops for engine to cool. at 81 years old I became veryworries & anxious about what to do! Once i found & contacted Malcolm, he agreed to come out right away - in the dark, and in freezing temperature to help me out. And INDEED he did! He was able to identify the problem, fix it, & do a couple tests to make sure. He was truly a GODSEND. And this guy KNOWS his stuff! His fee was reasonable & fair - a great value. I HIGHLY recommend him!!!

If you need an honest mechanic in town, you need to call Mr. Kweleme. My vehicle wasn't feeling…read morethe same after it was serviced. I had it looked at by three different mechanics in Richmond area. All gave me a list of things that needs replaced. Each one's list was different things to be replaced. None of their suggestions sounded right to me. After looking on Yelp I found Mr. Kweleme. Mr. Kweleme replaced two of my vehicle's spark plugs and changed the engine oil and it fixed the issue. I also asked his opinion on the other things mentioned by the previous mechanics, and except one thing, everything else that was told by other mechanics was not necessary. Mr. Kweleme confirmed those parts are in good condition and explained why he thinks they need no replacement. I think Mr. Kweleme is also charges resonably. Thank you Mr. Kweleme!

I went here on the recommendation of a friend and these gentlemen were outstanding. I explained the…read moreissue I was having and they took the time to try and recreate the issue when driving the car. They also scanned the computer, lifted and checked the underneath, and checked specific parts I mentioned without making me feel dumb. They went above and beyond to help me and in the end only charged me a diagnostic. Amazing! Thank you for putting me at ease. I will be a returning customer.

During a road trip down the 95, I started hearing a scraping noise under my car. Even though it was…read morejust my splash shield and nothing to do with my transmission, Sean and his team were nice enough to squeeze us in to get it looked at and taken care of. In no time at all we were back on the road. Great shop, friendly folks, highly recommend!

When I first moved into Chester, I broke down about 77 miles away. My first day of work was the…read morenext morning. But thankfully, I had AAA. I had my car towed to the closest auto repair shop to my new job and that is how I came to C & J. They replaced my alternator, which is why my car shut off on the side of the road. And I've had no more issues with it since then. When I needed my oil pan resealed. I shopped around, but decided to stick with them. The price for the work ended up being $80 less than a nearby chain auto shop, and over $100 less than the local shop with most and highest reviews. I like Bob. He's at the front a bit and does some odd jobs around the garage. Lee did the work on my car. And I have had no issues with any of the work done on my car. I would give these guys a shot. They're very reasonably priced and do good work.

Very dependable and honest! Service was prompt and employees are friendly! I have been taking my…read morecar there the last several times I've needed a state inspection and oil change and have had a positive experience every time. I could not get my oil changed any where else in the area for less money. It's easy to make an appointment and my invoice was texted to me along with the message my car was ready. It's in walking distance of locally owned shops, restaurants, and the county library.