The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

Excellent work done! Great customer service from Carl! Will be returning without hesitation.read more

Always great, reliable, honest, affordable work. After years of feeling overcharged at other shops…read morefinally glad to have found this one.

I stopped by Precision Tune Auto Care after my wiper blades suddenly started acting up, and…read morehonestly, the timing couldn't have worked out better. From the moment I pulled in, the experience felt stress-free. James, who I believe is the manager, was incredibly welcoming and came right out to my car to take a look at the issue himself. That alone made me feel like I wasn't just another number walking through the door. I had already struck out at three other shops earlier that day, all of which couldn't get me in until much later or the next day, so my expectations were pretty low at that point. James assured me his mechanics would do what they could to help, and they absolutely delivered. The shop felt organized and professional, and the team clearly knew what they were doing. They diagnosed the problem quickly and had me back on the road within an hour. The pricing was reasonable, especially considering how quickly they were able to fit me in, and the whole experience left me feeling genuinely relieved. Car issues are never fun, but this team made it as painless as possible. Based on this visit alone, they've earned a loyal customer. If you need car maintenance and don't want to feel rushed or brushed off, this is a solid place to stop and see some good people who care about their work.

I came in at the very last minute for an inspection Sterling and John we're both very…read moreaccommodating. They provided great customer service, and even allowed me to see the issues with my car and thoroughly explained them to me. I would recommend this business to others.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

I know jacksh*t about cars- I'm not super ashamed of it, I can do a lot of other things. But if…read moresomething's wrong with my car Im going to take it somewhere to get looked at. The young men working at this jiffy lube laughed in my face and ridiculed me. then had the nerve to wonder why I wait so long to get my car worked on- as a young woman i don't feel like being criticized by men for requesting a service their establishment is supposed to provide. One of the young men said "I was going to say something, but youre a customer so I probably shouldn't". I said youre right you shouldn't say it then. Just a completely humiliating and unhelpful experience. They ended up sending me next door to auto image- they guys in there were super nice.

I got an oil change for 5000 miles and the oil light came on at 3300 miles. This has never happened…read morewhere I usually get my oil changed. They insisted that of they would do a free top off if necessary but when I went to them, they changed their tune completely and that it was my cars fault because it burned oil too quickly. A Subaru with 80.000 miles? I seriously doubt it. They are just a lousy corporation that takes no accountability. Never going back there. ​

Went to have 1 tire replaced due to sidewall damage. This was 3 days after it passed inspection at…read morethe same shop. roadside assistance said it was his opinion it was due to sidewall rot. They did notate on inspection lugs were swollen. I was happy it passed inspection. Store owner quoted me $361 in parts only for 20 lugs. Ford MSRP from official Ford parts catalog is $10 each lug, so $200 retail. That's an 80% markup! Over the phone he said the markup was extra than what their computer software said for pricing because he had to resell the extras. They are standard Ford OEM , m12 x1.5. you can get a box of 20 or packs or individual lugs, what is their to keep in inventory and resell? this isn't pawn stars. the lugs fit dozens of year, models. I understand they have vendors and markup, but more than dealership! , charging that much , 80% markup is unethical for simple lug nuts I provided Chris, the store owner, with proof on cost, and simple math. the next day in person he said he never quoted that, but it's in writing and voice recorded. At pickup, He then dismissed my concerns, saying he is a capatilist, im basically SOL, and he was hostile and Chris has no customer service skills. he ended the conversation before I could finish what I was saying, and told me to leave when I asked to meet in the middle on a discount because 80% markup over dealership is JUST WRONG The previous commenter is right, things have changed there..I have been a loyal customer to this shop for a decade. Chris was not store franchise owner last time I was there a year ago, and I hope he is not there in another year. He is rude, exploitive, no customer service skills, lies, and tries to exploit customers Needless to say, Midas lost a loyal customer of over a decade. So many same kind of reviews, the new store owner tried to rip me off, and when confronted didn't want to talk and walked away. Other midas locations may be trust worthy, but they are all franchises, and the one at 5301 West broad, Richmond va should be avoided untill a new owner comes in. I don't think Chris will be store owner with all his bad reviews and shady practices. They are still answerable to Midas corporate and the BBB, which I will be filling complaints against this shop.

Came here today to get my catalytic converter painted as a theft deterrent, which is a program…read moreMidas provides in conjunction with the Henrico Police. Hard to beat "free", so I was glad to make an appointment with this location to get the spray taken care of. Their lot is tiny, so parking was a bit of a hassle. The service was on the quiet side, but professional. A manager was talking loudly on the phone nearby throughout my interaction with the employee, which was a bit off-putting but no real way to avoid that with such a small cashier area and waiting room. They took about 30 minutes to handle the painting, which is pretty quick. I inspected it after the fact and they were pretty liberal with the spray but, as their manager explained to me, it's hard to control the trajectory of an aerosol paint sprayer. I should mention that I received a call from Midas the day after I posted this review to ask about my experience. This is an impressive sign of good customer service that I do not often see, so good for them for doing all they can to ensure positive outcomes for their customers. I strongly recommend everyone also get this spraying done now that crime is off the charts, and Midas is a solid choice for this and other services as well. Overall: 4.0 stars ---- Pros: - Great program they're doing with Henrico for the catalytic converter painting. - Service was professional, if quiet. - Prices for their services seem fair. Cons: - Small parking lot means parking is tough, even if they aren't busy. - Small waiting areas amplify sound, though it's not like they can magically make their location bigger. Bring headphones, easy solution.

I could be driving down Broad with two wheels missing and I would not stop here. Would not…read morerecommend anyone to bring their car to this Firestone location. $1200, two visits to this location, and three days worth of Lyft costs, my AC is finally blowing cold. On my first visit, I explained my problem and stated I know there is a leak because I've had to do a full evac and recharge of assumably coolant before. The manager called and told me that there was no coolant in the car and that they needed to perform a full evacuation and recharge. She stated that they need to be able to add some sort of dye to determine if there was a leak. I agreed. At pick up, I asked Rondell at the front some questions including "if I leave and my AC stops working (because I know there is a leak), will I be recharged for a full evacuation and recharge again." He made sure to tell me that the company/this location does NOT care about giving me any money back/my money whatsoever." His final answer was to just bring it back to the mechanic who serviced the vehicle if I had any problems. I paid for my service and left. Days later, my AC stopped blowing cold. I called and spoke to Rondell to schedule another drop off. I explained my problem and requested that he leave a note for the mechanic to call me. He made sure to tell me "he's definitely not going to call you, he's too busy for that" He ultimately agreed to include the note that I would like to speak to the mechanic, even if that meant waiting to speak with him in person. DAY 1: I drop off the vehicle in the morning. By late afternoon, I had not received any call about the car/problems. At 4:00, I called and a young lady answered. She explained that the AC guy had already left and my car had not been worked on today. I expressed my frustration with the lack of notice and told her that this information should've been relayed earlier, even if learned later in the day. She said "its up to me" whether I leave the car or redrop off in the morning, but assured I was next in line for work the next day. DAY 2: I received a call early morning from the manager. She said there was a hole in the compressor and the compressor needed to be replaced. I asked about costs and whether the work could be COMPLETED today. She responded yes. At around 3:30/4:00, I received another call from the manager. No work had been performed on my vehicle, but as a warning for the extensive removal of my bumper, she asked if I needed the car for anything for the rest of day. I explained I had an appointment after work that I needed to get to. I picked up my car before closing. No work had been done on the car. DAY 3: I dropped off the car again. I received a call after lunch that my vehicle was ready. I explained that I will be there to pick up the car after work. I arrived and Rondell was at the desk. I asked to see an itemization of costs and he said that he was not sure whether he could be print that as the system was already shut down. I asked again to see an itemization of costs BEFORE I pay. He showed me the printed slip with my keys. I paid for my service and walked outside to the front of the shop, where I always dropped my car. I later learned that the identical Honda parked in the front was not my car. I politely asked Rondell as he leaves for the day "Where is the car parked?" as I assumed it would be in the front, as it was on the last visit. He annoyedly responded "It's in the back. Look for it next time." Rondell or the gentleman in the front needs a new job, and one that does not involve the public. It's sad. The location is located conveniently to build some good clientele. Rondell and most of the workers are fixed on burning those bridges. Be careful who you speak to. Service and communication poor all around.

Over 2 Weeks Without My Car -- Completely Unacceptable Experience…read more I brought my car to Firestone Complete Auto Care at 4910 W. Broad St. in Richmond on July 11th for warranty-covered repairs (a rear strut and axle). I was told it would be a few days. Two weeks later, I had to pick up my car unrepaired because I couldn't trust the shop anymore. Here's what happened: * They repeatedly failed to call the warranty company until I escalated it. * They claimed parts were ordered -- then said they never got approval (a lie -- I confirmed approval directly with the warranty provider). * Every time I called, I got a different excuse. * I had to chase every update myself -- they never initiated contact. * After I filed complaints with Firestone and my warranty provider, an employee called me and basically asked if I "just wanted to take the car somewhere else." By the time I went in person (Day 13), they were still lying to my face about the repair status. At that point, I told them to put the car back together. I was out in 5 minutes -- proof that they hadn't even started the job. This shop wasted my time, ignored my concerns, and gave me nothing but excuses. Avoid this location at all costs. They don't value your time, your trust, or your vehicle.

There is a reason they have so many positive reviews! They thoroughly looked over my 2014 car and…read moretold what I needed, what I could do without and what I absolutely did not need. They explained things in a way that made sense without sounding condescending. Highly recommend if you're looking for a place that will tell you what you need and do not need.

they tried to charge me almost a grand for a part that costs a little over $100, and that's before…read morecost of labor or anything. would not recommend.

Conveniently located to I-95…read more I've been on the road and have gotten really tired of of seeing the change oil light. They weren't far from our overnight stay so I drove over. Very friendly and well staffed on that Saturday morning. They took care of my car and were genuinely friendly. Wish I lived closer because they would become my go-to place for an oil change. Best wishes for success....

Scam pricing. They'll charge you an exorbitant amount for the nonsense diagnostics at $80 even when…read moreyou know exactly what's wrong with it. Stay away from this unprofessional predatory business. They are also insanely overpriced for their quote.

First off, this is my first time ever being serviced at a Take 5 facility. I initially went in with…read moremy brother-in-law for an oil change service. Kenny, who I found out at the end of my service was the assistant manager checked several different items, including cabin, air filter, engine, air filter, windshield wipers, and additional fluid to make sure that I'm safe and successful when leaving the facility. There were multiple items that I needed taken care of which we did indeed get taken care of while we were there. I would say from the time we pulled into the time we left we couldn't have been in there more than 30 minutes. And to top it off, Kenny was enjoyable. His attitude was outstanding. The other two gentleman in the shop were servicing not only myself but other customers Cam was also fantastic and I believe the other gentleman's name was Jamal. He helped on my vehicle. All around for everything I got done. I was very pleased with the value of my service. It's already frustrating enough having to get something done to your car so to be able to leave with a smile on my face and we're laughing and joking just made the experience even better, so I'll definitely be returning and recommending this specific facility to my friends and family.

The guys here did a great job and was so efficient! I didn't have to get out my car and I was in…read morethe water within an hour for an oil change, even with someone ahead of me in line. They walked me through the process and made sure I was getting the service I needed. They have a couple of different levels of service depending on how much mileage you have on your car and what type of oil you want, but they will walk through it with you.