Excellent work done! Great customer service from Carl! Will be returning without hesitation.read more

Always great, reliable, honest, affordable work. After years of feeling overcharged at other shops…read morefinally glad to have found this one.

I stopped by Precision Tune Auto Care after my wiper blades suddenly started acting up, and…read morehonestly, the timing couldn't have worked out better. From the moment I pulled in, the experience felt stress-free. James, who I believe is the manager, was incredibly welcoming and came right out to my car to take a look at the issue himself. That alone made me feel like I wasn't just another number walking through the door. I had already struck out at three other shops earlier that day, all of which couldn't get me in until much later or the next day, so my expectations were pretty low at that point. James assured me his mechanics would do what they could to help, and they absolutely delivered. The shop felt organized and professional, and the team clearly knew what they were doing. They diagnosed the problem quickly and had me back on the road within an hour. The pricing was reasonable, especially considering how quickly they were able to fit me in, and the whole experience left me feeling genuinely relieved. Car issues are never fun, but this team made it as painless as possible. Based on this visit alone, they've earned a loyal customer. If you need car maintenance and don't want to feel rushed or brushed off, this is a solid place to stop and see some good people who care about their work.

I came in at the very last minute for an inspection Sterling and John we're both very…read moreaccommodating. They provided great customer service, and even allowed me to see the issues with my car and thoroughly explained them to me. I would recommend this business to others.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

I know jacksh*t about cars- I'm not super ashamed of it, I can do a lot of other things. But if…read moresomething's wrong with my car Im going to take it somewhere to get looked at. The young men working at this jiffy lube laughed in my face and ridiculed me. then had the nerve to wonder why I wait so long to get my car worked on- as a young woman i don't feel like being criticized by men for requesting a service their establishment is supposed to provide. One of the young men said "I was going to say something, but youre a customer so I probably shouldn't". I said youre right you shouldn't say it then. Just a completely humiliating and unhelpful experience. They ended up sending me next door to auto image- they guys in there were super nice.

I got an oil change for 5000 miles and the oil light came on at 3300 miles. This has never happened…read morewhere I usually get my oil changed. They insisted that of they would do a free top off if necessary but when I went to them, they changed their tune completely and that it was my cars fault because it burned oil too quickly. A Subaru with 80.000 miles? I seriously doubt it. They are just a lousy corporation that takes no accountability. Never going back there. ​

Went to have 1 tire replaced due to sidewall damage. This was 3 days after it passed inspection at…read morethe same shop. roadside assistance said it was his opinion it was due to sidewall rot. They did notate on inspection lugs were swollen. I was happy it passed inspection. Store owner quoted me $361 in parts only for 20 lugs. Ford MSRP from official Ford parts catalog is $10 each lug, so $200 retail. That's an 80% markup! Over the phone he said the markup was extra than what their computer software said for pricing because he had to resell the extras. They are standard Ford OEM , m12 x1.5. you can get a box of 20 or packs or individual lugs, what is their to keep in inventory and resell? this isn't pawn stars. the lugs fit dozens of year, models. I understand they have vendors and markup, but more than dealership! , charging that much , 80% markup is unethical for simple lug nuts I provided Chris, the store owner, with proof on cost, and simple math. the next day in person he said he never quoted that, but it's in writing and voice recorded. At pickup, He then dismissed my concerns, saying he is a capatilist, im basically SOL, and he was hostile and Chris has no customer service skills. he ended the conversation before I could finish what I was saying, and told me to leave when I asked to meet in the middle on a discount because 80% markup over dealership is JUST WRONG The previous commenter is right, things have changed there..I have been a loyal customer to this shop for a decade. Chris was not store franchise owner last time I was there a year ago, and I hope he is not there in another year. He is rude, exploitive, no customer service skills, lies, and tries to exploit customers Needless to say, Midas lost a loyal customer of over a decade. So many same kind of reviews, the new store owner tried to rip me off, and when confronted didn't want to talk and walked away. Other midas locations may be trust worthy, but they are all franchises, and the one at 5301 West broad, Richmond va should be avoided untill a new owner comes in. I don't think Chris will be store owner with all his bad reviews and shady practices. They are still answerable to Midas corporate and the BBB, which I will be filling complaints against this shop.

Came here today to get my catalytic converter painted as a theft deterrent, which is a program…read moreMidas provides in conjunction with the Henrico Police. Hard to beat "free", so I was glad to make an appointment with this location to get the spray taken care of. Their lot is tiny, so parking was a bit of a hassle. The service was on the quiet side, but professional. A manager was talking loudly on the phone nearby throughout my interaction with the employee, which was a bit off-putting but no real way to avoid that with such a small cashier area and waiting room. They took about 30 minutes to handle the painting, which is pretty quick. I inspected it after the fact and they were pretty liberal with the spray but, as their manager explained to me, it's hard to control the trajectory of an aerosol paint sprayer. I should mention that I received a call from Midas the day after I posted this review to ask about my experience. This is an impressive sign of good customer service that I do not often see, so good for them for doing all they can to ensure positive outcomes for their customers. I strongly recommend everyone also get this spraying done now that crime is off the charts, and Midas is a solid choice for this and other services as well. Overall: 4.0 stars ---- Pros: - Great program they're doing with Henrico for the catalytic converter painting. - Service was professional, if quiet. - Prices for their services seem fair. Cons: - Small parking lot means parking is tough, even if they aren't busy. - Small waiting areas amplify sound, though it's not like they can magically make their location bigger. Bring headphones, easy solution.

I wish I could give less than one star. I have never had such a terrible experience, in my life…read more Took me two tries to get my car serviced. Made my first appointment and went. Was told that they had no record of me having an appointment so I made another appointment, and left. One missed day of work. Second appointment, second missed dayof work, happened a couple days later and decided that the best course of action to starting a relationship with a these mechanics, was to be extremely nice and so I brought them donuts. After all, I needed a good mechanic, and so I was going to be good client, in hopes of them being good to me. Wrong. There's more attitude in that building than I know how to deal with. I kept my composure, assuming they had difficult jobs. I do too, so I understand. I got there 15 minutes early, gave my information, and then told them exactly what was wrong with my car. My car is under warranty and the fix was going to be covered. my check engine light kept coming on and my left signal was not working because I have a melted component. I told this to them. So of course they ran a diagnostic and found the problem in the engine, got the part and fixed it, but my warranty wouldn't cover the other problem with my tail light because the first woman that helped me said, that I had burnt out lightbulb. fix and I can do that myself, butThat's not what's wrong with the car. I had replaced the lightbulb twice before figuring out that it had a melted component. It's a common problem with the make and model of my car. I told them exactly what was wrong with the tail light. I told them that it was not just a burnt out bulb, and that the bulb was not burnt out at all . I told them about the melted plastic and how it was interfering from the circuit, completing, in order to have a proper working term signal . But because of how she filed the claim, my warranty would not cover it . Had she bothered to say that it was an electrical issue, like I said, it would have been covered. I tried to explain this to the second girl behind the counter but she told me that they weren't going to fix it because it would require another diagnostic and I needed to take it somewhere else. She also named the exact problem with the tail light. Her words were, it sounds like you need a pigtail replacement. I said OK, because what else was I gonna say, and left . Once I called my car people, they told me that they were not going to be covering a burnt out bulb, so of course I had to fill them in on what really happened and that it was not burnt out bulb. They don't want to believe me because they figure the Mechanics know more than me, cool. I knew the problem and I told them I knew the problem before they started working on my car. So I'm going to be making a video to submit to customer service because the mechanics never even looked where I told them to look. And after getting home and my Car sitting for a few hrs, I now have a leak. so a problem that wasn't there, is there now. They are the worst. You couldn't pay me to go there again. I hope I can fix this with my warranty people. but stay away from this place. I wish I had seen all these horrible reviews before I went there.

Over 2 Weeks Without My Car -- Completely Unacceptable Experience…read more I brought my car to Firestone Complete Auto Care at 4910 W. Broad St. in Richmond on July 11th for warranty-covered repairs (a rear strut and axle). I was told it would be a few days. Two weeks later, I had to pick up my car unrepaired because I couldn't trust the shop anymore. Here's what happened: * They repeatedly failed to call the warranty company until I escalated it. * They claimed parts were ordered -- then said they never got approval (a lie -- I confirmed approval directly with the warranty provider). * Every time I called, I got a different excuse. * I had to chase every update myself -- they never initiated contact. * After I filed complaints with Firestone and my warranty provider, an employee called me and basically asked if I "just wanted to take the car somewhere else." By the time I went in person (Day 13), they were still lying to my face about the repair status. At that point, I told them to put the car back together. I was out in 5 minutes -- proof that they hadn't even started the job. This shop wasted my time, ignored my concerns, and gave me nothing but excuses. Avoid this location at all costs. They don't value your time, your trust, or your vehicle.

There is a reason they have so many positive reviews! They thoroughly looked over my 2014 car and…read moretold what I needed, what I could do without and what I absolutely did not need. They explained things in a way that made sense without sounding condescending. Highly recommend if you're looking for a place that will tell you what you need and do not need.

they tried to charge me almost a grand for a part that costs a little over $100, and that's before…read morecost of labor or anything. would not recommend.

They are friendly, knowledgeable, and professional. I've been taking my cars to them for several…read moreyears and never had a problem..

I got my car inspected at Turner's and had a very positive experience. It was quick, affordable,…read moreand they gave me everything I needed. The waiting area was very pleasant as well. Couldn't recommend more!