I ordered a oil pan for my 1984 corvette. I received a pan from Dorman and dormans website says it…read moredoesnt fit my corvette. I tried to get Zip to return it, but no action. I filed a claim with my credit card company, and Zip made an offer to refund my full purchase amount if I return the product. I returned the pan and received no refund. I am now just under $200 out!

Never again will we order from Zip. It seems like they have a scam going. We have ordered many…read moreparts through Zip Corvette and currently have two disputes going with our credit card and Zip. We will have a third dispute shortly as I never received an item I ordered two months ago and was charged, and now they are saying the Vendor won't have it in stock until 2 months from now. I have requested to cancel that order multiple times and be refunded as I can't wait that long and still no refund. Each time we place an order we order multiple items that show as in stock. However, they ship each item separately (saying it wasn't in stock) and charge us a $20 shipping charge for each item. Then they erroneously reship the same items again and charge my credit card different amounts. When I reach out to them, they state the items were on back order and just shipped out. I have tracking numbers for each item showing they were delivered. Then they expect me to ship them back and will refund me the money minus the original shipping cost? NOT! Do NOT order from Zip Corvette unless you want to overpay, pay extra fees, and get a headache while dealing with them. Horrible company.

I just want to give a huge shoutout to Harry for always being a positive and reassuring when it…read morecomes down to my vehicle being serviced. He always goes above and beyond to explain details of my service requirements and the importance of ensuring everything gets done. I was upset having to deal with a sensor issue and then the fact there's no AC in this building and having to sit and wait but I was greeted with a pleasant smile and kindness. Along with periodic check-ins throughout my wait. Thanks for all you do Harry for your team and customers.

Exceptional service, amazing employees, and I found my dream car: a champagne-colored Lexus ES350.read more

Let me start by saying I love my Range Rover, but I'll never take it to Land Rover Richmond…read more(Midlothian) again. Recently, I brought my truck in because the horn stopped working. Very important to fix... but I felt bad bringing it in for something so small, so I asked them to change the spark plugs at the same time so they could make a few bucks. $500 to change the spark plugs. They couldn't figure out what was wrong with the horn and charged me to replace the horns with new OEMs. Still didn't work, so they gave up. WHAT?!? They mentioned "because your car is more than 10 years old, we can't warrantee any of the work we do". WTF?!? So a place that's supposed to be filled with Range Rover experts doesn't have any Range Rover experts on site? Story gets worse. They called me and said they spotted a coolant leak. Mind you, I saw ZERO evidence of a coolant leak where we park. Never a single leak in years. But, I paid them $1500 anyway to change a coolant line (highway robbery) as a precaution. A few days later, my 16-yo daughter got stranded due to overheating! In essence, I paid Land Rover $1500 to give me a dangerous problem I didn't already have. I never should have let these ppl touch my car. I got the repairs needed elsewhere at a reputable shop with real mechanics and had to laugh at how unskilled the mechanics at Land Rover must be these days. What a shame. In my experience, Land Rover Richmond is filled with "worky tickets" who pad your bill with unnecessary work while causing problems you didn't have so they can maximize profit. Guess it doesn't matter to Land Rover Richmond if they endanger their drivers. Shame on them.

I took my Jaguar into the Richmond service department due to a recall notice I received directly…read morefrom Jaguar. In addition to the recall, my dashboard was displaying an "SOS System" error. After dropping off my vehicle, I received a call from the service advisor the next day. He told me the recall-related system update had been completed and that the SOS error was resolved as a result of the update--implying that no further work was needed. Great, or so I thought. When I picked up my vehicle, I was shocked to see a $250 charge on my bill for an "SOS system diagnostic." I questioned this, especially since the advisor had explicitly told me over the phone that the issue had been resolved by the recall update. His story changed immediately. He now claimed they did the diagnostic before performing the update--something he absolutely did not mention on the phone. Then he backtracked again, saying they had to be cautious and do the diagnostic first in case the update caused further issues. That's not only contradictory--it makes no sense. I told him again: the update fixed the issue, you said no additional action was needed, and I was never told about any charge. His final excuse? "Well, the tech has to be paid for his time." That's not how recall work operates. By federal law, recall repairs must be provided free of charge on cars up to 15 years old. My car is only 8. I was never informed there would be a charge, never given a chance to approve or decline it, and the issue resolved itself with the recall update. Charging $250 for something that didn't need diagnosing--after telling me it was already fixed--is dishonest and unacceptable. This experience was incredibly disappointing. The lack of transparency and shifting explanations from the service advisor made it clear that customer trust and fair pricing are not priorities here. I expected better from Jaguar. I won't be returning to this service center again, and I urge others to get everything in writing before agreeing to anything here.

Mark and his team are very helpsful and professional with the services they provide. I can always…read morecount on them to to get me straight whether it is inspecting or fixing one of my cars. Biggest selling point was that they have a machine to deal with high end rims that do not touch or damage the front lip, front area of the rim. I wll definitely return to C&J for all my automotive needs. C & J Auto Service Center 9007 Jefferson Davis Hwy, Richmond, VA 23237 (804) 275-2560

From NJ Traveling to Daytona Florida had issues in Virginia with our ford transit van, they tried…read moretheir hardest to get us going, but had to wait for a part, helped us out with finding rentals for our crew to continue our trip, stayed open late for us so we can get our luggage out of our van and hit the road.great great people ! Wendy at the front desk so caring ! The whole staff. John the mechanic great explanation of what was going on and his effort to repair. Picked up van on our way home, great work, called us next day to make sure all was okay ! Definitely recommend them! Can't thank you all enough for all of your help and efforts.

This place is Cooke-ing! And I'm not talking about the 90 degree weather! Mike Cooke was not only…read moreüber accommodating, but his friendly demeanor and knowledge surpassed my wildest expectations! He went out of his way to schedule our appointment to look at a car we saw online at Autotrader! The site took us here, to Auto Mart to view a Subaru Outback! The pictures and the witty description drove us in! The personal customer service kept us parked there! We took a test drive and we were sold! Mike made the transaction easy and flawless. I wouldn't steer you wrong! He took care of ALL the paperwork and driving away in this "new to us" vehicle was a breeze. Mike also had several other cars on his lot that were appealing... and many work trucks and vans! You "auto" see his great selection! In this competitive market, where it's becoming increasingly difficult to find a nice previously owned vehicle, Auto Mart is your ticket to finding your dream car at a fair price! Keep on truckin' for these deals on wheels! Now, excuse me while I tell all my friends that their search is over!

Me and my husband came here to look into buying a used car, Mike was extremely rude to us. When…read moreasking the prices on some of his vehicles he told us, " to look it up online." Cars are overpriced and the salesman was incredibly short. Will not be coming back! Don't waste your time.

Called to make an appointment for service and warranty work. Appointment was a week out. no…read moreproblem. i dropped my truck off for the appointment. 2 days later i get the work order to approve to have the work done. i noticed a large service on the work order was on there twice but with a different code. i called to address this issue and to see what my warranty was going to cover. i was told they would get back to me. 3 days later i had to call them to get an update. wouldn't you know, they have done nothing. so after a week of waiting for my appointment and 5 days after dropping it off i never even received a correct work order to approve. This service department is a joke. i will never go back.

My daughter bought the new 2024 Chevy Trax from Keith Black for her Mom and things couldn't have…read moregone any smoother. Everyone at the dealership has been so nice and helpful. This is the second car we have bought from Keith.

Buying a vehicle can be exhausting. These guys make it easy. They have quality inventory and just…read morewant to sell you a vehicle at a very fair price with no hassle. I was in and out of there in an hour. See Joe and Chris. Great guys! Keep up the good work and great service!

Excellent car, reasonable price, no pressure, full disclosure. What could be better?read more

I've been bringing my 2023 Toyota here for routine service, but my last visit made me rethink that…read more At 45,000 miles, I was told I urgently needed two things: -a PCV valve replacement -an A/C vent/evaporator cleaning Both were presented as immediate concerns. After checking Toyota's actual maintenance schedule and speaking with two independent mechanics, it turns out neither service was urgent or required. A PCV valve on a nearly new Toyota doesn't need replacement at this mileage unless there are symptoms (there weren't), and the A/C cleaning is an optional deodorizing treatment. The part that bothered me wasn't the upsell itself, but the way it was framed: warm tone, urgent language, and the assumption that I wouldn't question it. Anyone coming here should double‑check recommendations against Toyota's maintenance schedule or an independent mechanic, because some of the urgent items I was given turned out to be optional. I'll still come here for basic maintenance, but I'll be double‑checking every recommendation going forward.

I had an overall positive experience shopping and ultimately purchasing a vehicle at Haley Toyota…read morein Midlothian VA. My inquiry began online and I was contacted by a sales representative the next day. This dealership had a large inventory of the vehicle I was looking for which was a Toyota Tundra. There were many available in different trims with various options. I drove up last Tuesday and drove the one I was interested in and negotiated and got a good price. The pricing currently on all brands of trucks are a bit outrageous but, I bought one in the limited trim (mid-level) that had all the options I was looking for. The "out the door price" was a bit under than what I expected and I qualified for 1.9% financing. In today's economy that's a score. I was able to purchase the bed cover, step rails and tailgate inserts and all were installed by the dealership for free. The bed cover alone is a thousand dollar install. So that translated to more savings. The salesperson I dealt with as well as the business manager were professional and courteous. I inquired here because the Toyota dealerships near me in North Carolina had much smaller inventory and would not negotiate on pricing. What was on the window sticker was the price I was told. It was worth the two hour drive up and back on two separate days to purchase a vehicle I was looking for.