Treated my bf and his mother right. She gets her new car Monday with things made perfect on the…read morebody of the car that she loved!! I wasn't present but from his lips he would go back again!!

Unfortunately, not a great experience I was going in to buy a car but wanted to see how they would…read morereact to financing and made up a story to see if they would treat me like anyone else . One the guys there belittled me for my age and kept telling me "go tell your daddy to buy it for you" , "yeah, yeah tell your daddy to come with you next time" , "go ahead and come back with your daddy " well let me tell you man , don't judge young buyers! , you shouldn't even judge anyone even if there young! Saying comments like that during the test drive really pissed me off because I'm an adult too and should be treated like one. Another thing that kept irking me is when I had questions about the car he would find it hard to answer and instead,he kept telling me to hold on because he needed to answer calls .It felt like I wasn't even taken seriously. I'm not sure how they've operating 30 years + (apparently) and still don't understand how to treat customers equally. I'm glad I didn't give my money to them. The car itself seemed fine but I noticed that the dealer had altered it to look like it was perfect condition but it wasn't, it was driving rough and wasn't driving the way it should be and I was told it was normal when it's not.

I purchased from Car Corral II at the beginning of September 2021. I met with my salesman whose…read morename was Daniel. He was by far one of the nicest people I have ever had the pleasure of dealing with. Daniel was also very honest and a just good human being all the way around. He never once pressured me to purchase my truck and never tried to feed me things he thought I wanted to hear. He won my business just by being honest and again not trying to sell me my vehicle. I took the vehicle for a test drive and basically knew it was exactly what I needed, the price was right and I was able to get them a check the same day. I was encouraged to take it to my mechanic if I wanted to and if something came up to give them a phone call. They offered me a 30 day warranty and again I was encouraged to call them with any issues. After driving the truck a bit I started to notice a mechanical problem, however these things can be expected when you purchase a used car. Car Corral also knows things happen and this is why they offer a warranty on all their vehicles. A company that purposely is selling bad vehicles would not offer a warranty of any kind, it just would not make business sense. I reached out to Daniel who told me to bring the vehicle back so they could help me out. I brought the vehicle back and to my surprise was given a loaner vehicle to drive while mine was being looked at. You can't even get a loaner vehicle at franchised dealerships these days, so this was an awesome benefit. I drove their loaner vehicle for a few days before receiving a phone call telling me to come pick up my truck. I arrived to pick up my truck and they said they were unable to locate the problem. However they didn't just say sorry about your luck they told me to take it to one of my mechanics and see if they could find anything. I took the truck to a different mechanic and they were able to locate my concern. I sent over the work order to Car Corral and they assisted me by helping me pay the bill. There was very little push back on this and I was pleasantly surprised. The customer service and integrity of this dealership is second to no one. They may not be a franchised dealership but they are not a "buy here pay here" either. These guys will take care of you even after you hand them their money. Thank you!

This is long but full of caution against doing business with this place. On a Monday, we went to…read morethe dealership to purchase a pre-owned Toyota Tacoma that was very nice! Fully loaded, clean Carfax, sunroof, lift kit, all the bells and whistles for the price point we wanted. We bought the truck, paid a $5000 down payment, and signed all the paperwork on Monday evening, but we were told the truck just needed new wheels and that they were being delivered and installed tomorrow (Tuesday) morning and then detailed and we could pick it up Tuesday. We said okay no worries and left. Tuesday afternoon we called after not hearing anything and they said it wouldn't be ready Tuesday because during the tire install, a specific, special bolt broke, so they had to order a new one and it would be delivered and installed Wednesday and we could pick it up Wednesday. On Wednesday, we called and they said it's almost ready, it just had to be aligned and detailed, but it would be 100% ready on Thursday. On Thursday we actually go up there and are told that there was an issue with the control arm, but it would absolutely 100% be ready to go home on Friday, no questions asked and they would deliver it to my husband at his workplace, and we left in a loaner. Friday comes and they call and say they 'cannot get the truck to align' and they discovered $9000 worth of repairs so they cannot sell the truck... At this point we were very frustrated but did appreciate that they didn't just give us the truck anyway, but they needed to make this right. We asked for a manager and were given to the General Sales Manager, Shaun. We told him they had 24 hours to produce at least 2+ other comparable trucks to choose from and we would not be putting another cent towards it, and we would be keeping the loaner they gave us until they had a viable option for us. We also made it clear that he's only open to Toyota or Nissan ONLY. He said no problem, and to come by at 11:00 the next (Saturday) morning to look at the other options. Shaun calls Saturday morning and says they have 3 options, one is a Chevy and we stopped him and said we told your receptionist only Toyota or Nissan last night, but he claims he 'didn't get the message from her' but luckily he has a Nissan Frontier with less mileage and a newer year (although no bells and whistles) that we can try out when we get there. We arrive and Shaun takes us to his office and asks for a rundown of all that's happened so far since he 'wasn't on the sale from the start'. We believe he should have done all the discovery prior to us arriving, but we go over the past week in detail. He then goes into this long, drawn-out spiel of the issues with the truck we originally purchased (we already knew these things) so we ask to just move on and see the Frontier. He says, 'Well I'm going to fall on the sword here, it's 100% my fault, but the Frontier was sold last night.' If he knew the Frontier was sold on Friday evening, why tell us on the way to the shop Saturday morning that we could come and look at it? At that point we were ready to walk away, but he said he could pull together a list from their entire group's inventory of possible options. He comes back 10 mins later with a spreadsheet of trucks - ALL are over his price point and the one that was sort of an option was a Nissan Titan WITH damage on the Carfax AND a diesel engine... We said that we were totally done and ready for a refund of the down payment, and then he started to say 'Well we don't typically have accounting here on the weekend...' but we insisted that we would be leaving with our money in hand, no matter what he had to do. We got 'lucky' per Shaun, and they did have a finance person working and we left with our refund and the absolute worst taste in our mouths. Take your business elsewhere.

Mr. Floyd Whitlock made the vehicle buying process easy and straightforward. He's a genuinely nice…read moreperson and spared us the car salesman bs that is far too typical. We got a most excellent vehicle! Also, Brandon Jones, who handles the financing side of things was great. Both of these gentlemen went above and beyond. The service and autobody departments are second to none IMHO.

I went there on a Sunday and fell in love with a vehicle. I saw it online and went to check it…read more Kendyl called that Monday and was polite. I told her what I was interested in; she said let me look on the computer and see do we have it; well I had just told you I was there on Sunday. She said , oh we do not have that one. I said, well it didn't have a " SOLD " sign on it.if it did I wouldn't have looked at it and shown interest. This is Haley Ford in North Chesterfield This made me mad. So, I guess she was trying to get her quota reached; because she was trying to verbally harassed me into buying a 2022 vehicle when I continuously told her I was on a fixed income ad needed a reliable slightly younger vehicle. I kept telling her no, I was not interested in any other vehicles. She kept at it, the one you want is sold, but these other ones are the same model but, in a different color. I desired the one in the color I chose. I HUNG UP!!! I thanked her for her phone time. The next day she called, saying exactly the same thing. I was disappointed. I ended the call nicely. Next day, I didn't answered, she left a voicemail and was very rude. She said, I hope you do not think Haley Ford has time to consistently call and you do not answer. Lastly, she said, you better believe that. I have known a lot of people buying vehicles at Haley Ford over the years and were happy about it. So I said, I am going there. This was very disappointing. Also, Patrick was no better, it seemed they were seeing who could corrupt me more. This happened two months ago. I just have been distraught over it. I am still looking for a reliable vehicle. But, this experience left me with misgivings. I have a photogenic memory when certain things bother my soul. This stood out, when I passed by there recently. I did not want to even look over there

Stopped in to check out a used vehicle today not expecting much, everyone was super helpful and…read morepolite. I'd highly recommend their sales team - Noah in sales and Donta in finance specifically! Those guys made everything work for us without being pushy and I couldn't be more grateful.

I lost my Lexus on my birthday, and I had no idea what I was going to do. Thankfully, Wonder Woman…read more(she really lives up to the nickname) aka Bonnie Bowen Harrison worked tirelessly for two days to find me the best rate and deal that I could have asked for. Bonnie is all about helping people and doing what's best for people, she would never and could never sell you junk, it's simply not the person she is. Bonnie is open, honest and trustworthy and best of all she will absolutely feed you . If you are looking for a car she and Dave are the people to go to. She is all about quality and people first. I am so grateful to know these people and I am proud to buy from Landmark Motors! It was so pleasant seeing Diesel Harrison 7.3 the pug, he is a big office help and loves French dips! Thank you so much and I love my new car!

This company always goes the extra mile for you! The owner (Bonnie) is professional, courteous,…read morehonest, reliable and will provide you with the best customer service you have ever experienced. They don't call her "Wonder Woman" for nothing!

ZERO STARS. My husband Luis Torres got a car for me and our newborn son. Got it May 2023, we've had…read moreto leave the car at their shop multiple times. There has been nothing but problems with this car. When we took it back the first time they discovered I need a new brakes and motors... Do you not check a car before you buy it and put it on your lot? Second there was problems with the gas intake. Third the head gasket blew only one month after having it... Had it in the shop for a whole month and three extra days to charge an AC which only takes an hour... They have some nerve charging $1400 for a car that has over 200!!! Thousand miles on it. Everyone's been doing nothing but bullshitting me and my husband. Whatever person owns this place just know you have a lawsuit coming. Not to mention the hundreds of other horrible reviews from this place of how they sell lemons to people. You guys should be ashamed of yourself genuinely. Now our families out of a car once again and we have to wait for a lawyer. Oh just to mention while I was in there filing a complaint for what was wrong with the car a lady came in through her keys at the guy and said they need to fix her car that she just bought. She was an older lady... This is horrible and sad what y'all are doing to people who trust you!

Bad experience. After taking my truck back twice the were know longer the friendly dealership and I…read morefelt disrespected because I wanted my truck I paid $84000 to not have these problems.

A faulty pump bricked my car while 600 miles from home. Had it towed 40 miles to Loyalty due to…read morereviews and boy am I glad I did!! I left my keys and story in the night drop box. They open at 730am and at 747am my app said my car was charging!! The EA charger that scrambled the ECU was rectified in 17 minutes!! Car has been perfect ever since. Outstanding service!

Would give a zero if I could, Tim service manager rude and has no clue what customer service is…read more Had my battery replaced under warranty and it went bad again because my alternator went bad again 3rd time in 3 years. Battery has a four year warranty but he refused to honor because it was replaced under warranty. Never heard of such a thing, two other Nissan dealers told me and showed me in the computer that it is under warranty but he refused to do anything about it. Just claimed he has been there 30yrs and the is absolutely nothing he would do. Worst customer service ever, Rude and unprofessional. Do not waste your time going there with that kind of service.