I have an old truck, so old parts are not readily available as many have been discontinued…read more Fortunately, after emailing and calling close to a dozen parts stores, to include those located in Japan, I called Bruce's Auto and BINGO - I hit the lottery as the part was available. I paid a bit extra to get it shipped and it fit and worked! I had no issues the first time, so when I needed another part, I just called and like the first time, BINGO! The part was available - I again asked to have the part shipped and it did get shipped, and the part fit and worked... So why the 3 stars when it should warrant a 5 star review? Well, it's because the customer service needs to be improved. I received a voice message stating my part arrived, I thought I paid to get it shipped. So the next morning, I called and asked the status of the part...I asked if it was still there as I paid to have it shipped. He confirmed it was still on site. So I drove an hour to the store/warehouse to pick up my part...only to be informed that it was shipped. All I received was, "sorry, my bad..." Not what I expected. As I started driving back home, I received an note of a delivery of my part... Great ability to source difficult to procure parts, however the customer service needs to improve.

today they earned a customer for life! great customer service, the team members even came out to…read morethe parking lot to help me diagnose a wiring issue and just really went above and beyond the call of duty in general. Really great staff, lobby was clean and cool (which trust me, that makes a difference when you've been at other junkyards all day in the hot sun), and they were the only place around that had the parts I needed.

Upon reading my review and welcoming me back, we discussed the problem further, had a mechanic…read moreride with me, he offered suggestions to the problem that was likely only Volvo specialized and offered my money back for the miscommunication. My husband got his truck here, gets his maintenance here and will continue to do so now considering the effort and further help. $1 lost from me is nothing, but $50,000 on my husband's next truck bought here is. Thank you folks for helping and finding a great mechanic to spend a minute with me, it was a very refreshing experience for VA experiences!

Called to make an appointment for service and warranty work. Appointment was a week out. no…read moreproblem. i dropped my truck off for the appointment. 2 days later i get the work order to approve to have the work done. i noticed a large service on the work order was on there twice but with a different code. i called to address this issue and to see what my warranty was going to cover. i was told they would get back to me. 3 days later i had to call them to get an update. wouldn't you know, they have done nothing. so after a week of waiting for my appointment and 5 days after dropping it off i never even received a correct work order to approve. This service department is a joke. i will never go back.

This review is for a pre-purchase inspection…read more Robert and the family at Lufteknic continue to amaze me with their patience and knowledge. Lufteknic spent over 2 hours inspecting a pre-owned Porsche for me. They reviewed the machine end to end and provided detail on the good and bad, as well as went over the machine diagnostics with me. He has seen various conditions of these cars and had so much perspective to offer. He was honest about the features and condition of the car. I do not know my current car at this level of detail He knew what to look for - and could flag non-obvious signs of wear, impending replacements, leaks, extra features, etc. he was able to reveal history of the automobile - the bumper was replaced, but it had original paint, and bolts etc. I was intrigued with all of the details. They provide expertise details about the car that enabled me to move forward with questions answered. I rely on their honesty, professionalism. He's more than a mechanic/owner -more like a subject matter expert. Lufteknic minimized the risk of purchasing a pre-owned car by uncovering facts during the pre-purchase inspection! Thank you again Lufteknic! See you in 2015!

Called for a quote. Robert called back and his response to the quote was, "the repair is worth more…read morethan your car..." Then I pressed further for a number. He said, "thousands...". Then I asked ok how many thousands? 2-20? At that point I was not interested any hearing anything further from Robert. Please be professional and give prospective customers an actual price. Waste of time.

I just had the easiest experience ever with McGeorge Toyota. If you don't know, right now the used…read morecar market is bonkers. Car values are sky high. It is a great time to sell your car. With the arrival of our second baby, I really needed a bigger car, but first I had to sell my current vehicle, a honda civic. I had gotten quotes from Carmax, Vroom, Carvana, Kelley Blue Book instant offer, and Crown Acura. Nobody came close to McGeorge, who matched my KBB offer with no questions asked. I pulled up, they looked up my KBB offer, someone drove my car for about 5-10 minutes, then came back and that was it. There was no back and forth, no negotiating (a plus in my book!), no BS. They gave me exactly what I asked for and so I sold it to them. Chris was my salesman and he was awesome. He let me test drive a Santa Fe that was on the lot and didn't pressure me at all when I said the trim level wasn't a fit. I would highly encourage anyone in the market to sell a car or take a look at used ones to check out McGeorge Toyota pre owned. I received my check for my car the very next day and picked it up from the home store 2 miles down the road. Amazing!

So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

They are honest and their prices are fair. I've always taken my Blazer there and will continue to…read moredo so. I might add that the parts they get are American made and not Chinese junk.

Very honest mechanic, good prices, and and great customer service. Also they were understaffed and…read morestill worked on my car withing a reasonable time

Long time used land rover owner, finally decided to give up my 2006 LR3 and get a LR4. We drove…read moreseveral different years and packages from michigan, ohio, Pennsylvania and finally virginia. Started in Virginia Beach and decided to head to Richmond. When greeted by the first salesman moments after stepping out of our car I felt the angst of what was about to be a pressured sales experience. I was so ooooo wrong. We were greeted kindly by Sam Cates. He commented on our LR3, asked some questions about what exactly I was looking for. He copied our licenses and off we went for what started as our three hours of test driving and discussions. He was so incredibly knowledgeable about Land Rover as a brand, and was kind of impressed I knew my stuff too! Not once was he condescending (we are pretty young), and he was so accomodating. We took time away from the dealership for lunch and a regroup and returned to purchase the 2016 LR4. Financing was a breeze, nothing was a hassle, everything from start to finish felt good. Thank you Sam, thank you John Higgs for financing and thank you Land Rover Richmond for being so awesome. We just love our new baby Kat and Kyle Fellenbaum

Let me start by saying I love my Range Rover, but I'll never take it to Land Rover Richmond…read more(Midlothian) again. Recently, I brought my truck in because the horn stopped working. Very important to fix... but I felt bad bringing it in for something so small, so I asked them to change the spark plugs at the same time so they could make a few bucks. $500 to change the spark plugs. They couldn't figure out what was wrong with the horn and charged me to replace the horns with new OEMs. Still didn't work, so they gave up. WHAT?!? They mentioned "because your car is more than 10 years old, we can't warrantee any of the work we do". WTF?!? So a place that's supposed to be filled with Range Rover experts doesn't have any Range Rover experts on site? Story gets worse. They called me and said they spotted a coolant leak. Mind you, I saw ZERO evidence of a coolant leak where we park. Never a single leak in years. But, I paid them $1500 anyway to change a coolant line (highway robbery) as a precaution. A few days later, my 16-yo daughter got stranded due to overheating! In essence, I paid Land Rover $1500 to give me a dangerous problem I didn't already have. I never should have let these ppl touch my car. I got the repairs needed elsewhere at a reputable shop with real mechanics and had to laugh at how unskilled the mechanics at Land Rover must be these days. What a shame. In my experience, Land Rover Richmond is filled with "worky tickets" who pad your bill with unnecessary work while causing problems you didn't have so they can maximize profit. Guess it doesn't matter to Land Rover Richmond if they endanger their drivers. Shame on them.

Best pick-a-part I have been to around. They can tell you what vehicles they have and where they…read moreare located. The yard is covered in stone so no major mudholes to deal with. Saw plenty if wheelbarrows available to get those big items to checkout. This will be my first choice for finding my used auto parts needs.

I'm a bad driver, so this place has saved me. Third car back on the road.Thanks to the guys for…read morehelping me out

We came here and worked with Tony and had an absolutely fantastic experience! We were buying our…read moredaughter a car and had them give it the once over. They were very detailed and gave us an excellent review of the car. It had only a couple of issues, which they took care of professionally. They also did an oil change. I can highly recommend them. It is an excellent place to go for the care of your car. Tony was a pleasure to work with!

Awesome people awesome service! They have always been honest and fair with me. I appreciate their…read moreservice.