Woke up on Christmas Eve to a dead car battery. Got a jump and headed here to purchase a…read morereplacement. This location sits directly beside an Auto Zone, but since Advance Auto advertises the free battery testing and replacement services, I choose Advance. The associate was incredibly helpful and attentive. The only thing that rubbed me the wrong way was how he talked around the core fee and how it works. You know how you catch someone in a lie and they take detours instead of providing a straight answer? He was honest but very indirect about it. The math on the screen told me everything I needed to know. The core refund is just a wash, not a discount on the price of the battery, i.e., they added $22 to the price of the battery and then took the $22 off. Anyways, he replaced the battery very quickly and we were promptly on our way. As easy as it is to change a battery, I still hope they never stop offering this gratis service.

I went to Advance to check to make sure my wife needed a battery for her vehicle after it would not…read morestart. I gave her a battery a boost with cables from my car battery. it started and we travelled to this closets Advance Store. The Store Clerk confirmed that the battery needed to be replaced. They had a battery in stock and I agreed to purchase. The young man was about to replace ; however a store manager would not allow him to replace. Her excuse was that due to the year and model of the vehicle that they could not replace it. It had been replaced by an Advance Auto Store employee in the past. I refused to due business there and went to another Advance Auto Parts location were it was changed without any issues. I will not do any business at this Advance Auto Parts location for any reason any longer to include purchasing a car wash rag. Done...finish! The Urban Cossell

Quick service. You should shop online and order the part before coming in, but we came in with…read morequestions before ordering, and it was still quick and easy. As I waited, I witnessed a lot of courteous and helpful customer service. This is a very friendly establishment, and the employees are concerned with customer needs and satisfaction.

I have an old truck, so old parts are not readily available as many have been discontinued…read more Fortunately, after emailing and calling close to a dozen parts stores, to include those located in Japan, I called Bruce's Auto and BINGO - I hit the lottery as the part was available. I paid a bit extra to get it shipped and it fit and worked! I had no issues the first time, so when I needed another part, I just called and like the first time, BINGO! The part was available - I again asked to have the part shipped and it did get shipped, and the part fit and worked... So why the 3 stars when it should warrant a 5 star review? Well, it's because the customer service needs to be improved. I received a voice message stating my part arrived, I thought I paid to get it shipped. So the next morning, I called and asked the status of the part...I asked if it was still there as I paid to have it shipped. He confirmed it was still on site. So I drove an hour to the store/warehouse to pick up my part...only to be informed that it was shipped. All I received was, "sorry, my bad..." Not what I expected. As I started driving back home, I received an note of a delivery of my part... Great ability to source difficult to procure parts, however the customer service needs to improve.

Although I only visit when it's a problem these guys are always very helpful. The first battery he…read moreinstalled was bad but I remained calm and it helped him work through getting another one. Another employee came along explaining she had a problem with the same battery type the week before. After testing other batteries, it was installed and now I'm good to go! I'm not that good with dealing with cars but I look to places like this was knowledgeable staff.

From the owner: Your local Advance Auto Parts at 3031 Mechanicsville Tpke in Richmond offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

I personally have very little knowledge of cars - but specifically Stacy made my whole experience…read morenot only easy - she was incredibly kind and personable. I came in needed a side light for my car and she immediately initiated assisting me and was able to confirm the correct one and didn't make me feel stupid or uncomfortable for needing help. After we had finished purchasing the light, we noticed there were some super cute and handmade stuffed plushies - she said she made them and we could take them for FREE. Stacy - thank you for helping me, I was having a roughy day and your kindness and cute plush changed the whole day.

I needed some Transmission Fluid for my 2002 Jeep Grand Cherokee. The young man that helped me was…read moreextremely curtious and professional. I could not tell him my engine size, but he patiently asked me a few questions and sent me in the right direction. There were 3 other employees there that day(July 5th, 2021) and you could feel them positive vibe they were putting out. Mr manager, trust me, that is your A-team! I am going to go out of my day to shop that particular store and tell everyone I know what a great store you have. Thank you!

I placed an online order for an item online that was on clearance to pick up at this location. I…read morewent in to see if the order was ready and a gentleman want to go help locate the item. When I told him what the item was, another female employee came over and said they did not have it in stock. The gentleman and the lady went into the back for a moment and I overheard her saying that "we are not going to sell something at that price. It's supposed to be $90." They proceeded to tell me that other stores had it that were significantly out-of-the-way for me. Sounds like some potential shady leadership decisions behind the scenes. Anyway, the one gentleman seemed helpful and nice. I'm sure if there were other things I needed, I would've received good help and support. Otherwise, I don't think I'll be back.

I didn't get the man's name who helped me, but he was very kind and helpful. I came in to replace…read moremy wiper blades while it was raining. He recommended a fairly priced pair and installed them super quick! I am very thankful. As the song goes, "I can see clearly now, the rain is gone!" :)

Great family owned business. Always feel completely at home and respected as a customer. If I ever…read moreown a 4x4 again, they will definitely have my business!!

From the owner: As part of a nationwide chain of off road stores, ORI has the best pricing and most knowledgeable…read morestaff in town. With over 30 years experience in the automotive and off road industry, ORI is your #1 source for all your needs. Whether you are looking for recommendations on what to do with you vehicle or if you know exactly what you want, stop by and let us help you. In addition to offering top quality products at competitive prices, ORI offers installation of all products. Whether you'd like to individualize your rig, add some trail capability to your daily driver or improve the performance of your rock rig, ORI is here to help. From technical advice to expert installation at competitive rates, we can help you reach your goals. ORI can also mount and balance tires up to 49 inches and wheels up to 22 inches. If financing is a concern, let us help you get what you want with our layaway programs.

If you have a car in need of parts, this is the place to go! Plus it is just fun to check out…read more I recently bought a 22 year old car who could use some replacement parts (cracked interior items, floor mats, etc). Thank goodness I found this place! There are three locations in the RVA area and you can check out which cars are on the lots via their website. You can even set up alerts to email you when certain cars are on the lot. Here's the scoop... You pay $1 to go on the lot and this covers you for all three locations. You pick your own parts unless you want o pay them to be removed. So bring tools! Thanks to CAP, my old car is feeling "new" and stylish!

I enjoy picking my own parts but to have them pull something big like an engine or transmission is…read moreworth it. I paid 100 bucks to have them rip it out of a ford and got the warranty in case it blows up (crossing my fingers it doesnt)