Matthew helped me out a ton for a roadside emergency I had and confirmed he had the right part I…read moreneeded over the phone, and held it for me until I got there. He actually went and searched the back for a part he wasn't sure he had. He let me borrow tools and gave me a discount. Above and beyond. Thanks guys, best Autozone I've been to.

Updating after my experience today. Another check engine light so I went in for diagnostic. The…read moretech let me know what the code was and gave me the printout. He & the other staffer let me know that code shouldn't come up on such a newer car -- then the woman gave me some great tips to follow when taking it to the shop (to not get overcharged). Def appreciated the helpful tips and the extra mile they went to help me!

I was recommended O'Reilly Auto Parts by the Mechanics at Hall's Auto & Tire. I needed a part for…read morethe car and they told me how this is the better place to go, and after going there several times now.... I would agree. Yesterday, I needed some A/C Fluid for my system in the car, and I just so happened was near Auto Zone. After spending 10 min in the place and speaking to whoever, I realized they did not have what I wanted and the guy did not know what he was talking about, so I drove the extra distance to O'Reilly's. I am glad I did. I was greeted immediately as I walked in with a "Thank you for coming in and How can I help you"? I told him exactly what I was looking for and he took me to the isle and showed me the difference. So, I picked up the items I needed. In addition, the prices are better than most of the other places. So, if you need something for your Truck/Auto... I suggest going to O'Reilly's. A really nice place and the people there are extremely friendly... :-)

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

You already know they the best for anything tire/wheel related lol…read more Nothing much to say

I visited this location today for a set of tires and my experience was HORRIBLE!!!! For starters,…read moresomeone looked like they may have taken a nap in my passenger side seat. My chair was laid all the way back and they told me that they sat in the seat to look for my tire lock in my glove compartment, then stated that no one sat in the seat. I had a pair glasses in my passenger seat that one of their techs STOLE. The glasses were $100, however it was my hard earned money that paid for them. It's not about the price but more so the PRINCIPlE. The manager was the worst and I would NOT RECOMMEND this location or business to anyone. Please make sure to remove your items from your vehicle if you choose to visit them. The worst customer service EVER!!! BEWARE... the 1 star was given because I had to give a rating in order for the review to be posted. This location should not receive any stars.

I moved to Chesterfield three years ago and my son suggested going to Heveners when I needed work…read moreon my older import. It was good advice then and it is good advice now. They do what they say they will, for what they say they'll charge. I have been surprised there more than once, and it has always been by how much they over-deliver on their commitments. If you have a good mechanic, doctor, and lawyer, you have a team that can handle most things. With Heveners taking care of your car, that part of your team is as good as it can get.

I called ahead, was in and out of there in 30 minutes for a splash guard that came loose and was…read moredragging on the ground under my car. Friendly staff and helpful!

We came in with our kids Sunday evening with a flat tire just before the store closed. Rather than…read moresend us away, Frank Lester welcomed us in and took amazing care of us! Frank and his team were professional, courteous, and prompt. We were in a real bind and they came through! Would recommend them to anyone. Thank you!

Called before driving 13mj over there for a tire rotation. No one answered the phone so I dropped…read moreby to see if they could get me in. It was super slow, and was told that they don't have the weights to balance the tires. I have never heard of a tire rotation place being out of weights, it seemed like they just didn't feel like doing the work.

No, this garage isn't much to look at, but they do great work! We've been taking our cars to…read moreRonnie for years. Not only are they much less expensive than what the dealerships charge, but they are honest. Ronnie's a straight shooter and may come across as a bit gruff, yet he get the job done! We have serviced a Lincoln, an Explorer, a Suburban, a Honda, a Toyota and several trucks here. We have always been satisfied with the quality and care to our vehicles. We've referred many customers to them. It's best to make an appointment and get there early if you want faster service. My brother took his car there once to have several things he thought needed repaired, and also his State Inspection was due. Ronnie had the car looked over by the mechanic and fixed only what was required. He told my brother some of the things were not needed at that time and some weren't needed at all! He saved a pretty penny! My brother was pleasantly impressed with the assessment, the mechanical work and he said he'd bring his car here again. Ronnie doesn't "nickel and dime" his customers. He knows that a fair and honest evaluation along with reasonable pricing will keep his customers coming back! The "waiting room" is pretty funky and could use a spruce, a good tv and a coffee machine. The magazines are from another decade, lol!! If you are going to wait for your vehicle, I suggest you drive thru Starbucks first, have your smartphone or bring a book. But hey, what do you expect from a small neighborhood service station?

Every single time I call them they say they can't do what I need done....no matter what it is! My…read morestep father (RIP) took his vehicles to Jeter(sp?) since he opened the place and he would always help him. And me when I grew up. He was just a nice guy that wanted to help. I have not been able to get anything done to my last 3 vehicles and it started as soon as the poor guy was in the hospital fighting for his life. Just not nice people or a good place anymore. They turn down work and you can call & say 2 words and they say "We don't do that here" SMH‍

I was referred to Polo's Automotive from a family friend that insisted I stop in - they had…read moreexcellent repair work on their car (which ended up saving them $1000 in repairs) and had received excellent services. My car was in need of an oil change and inspection and I was in a time crunch. I had called the previous evening asking if they had any appointments available and they said that if I came in early, they would squeeze me in first thing. I arrived at 9AM. I saw the guys in the garage already working on two cars so I had my hesistation about getting in on time for my car to be worked on. The guy at the front came in and after I told him what I needed done, he said it should not take more than 30 minutes to complete and that he would get my car in now. I sat down in the waiting room and read a magazine until my car was ready. 45 minutes later my car was done and I was out the door. All though he had quoted me incorrectly my wait time, I was more than happy to wait the extra 15 mintues to have my car fixed with no problems. Overall great service.

Mr. Smitty took really good care of me on yesterday. My brakes locked up on me and I was 2.5 hrs…read moreaway from home. He was amazing from the first call to him until my car was dropped by the tow company. I'm so very grateful to Polo's for ensuring I was going to get home. He even asked that I check in when got home! Thank you, thank you!

If you have a car in need of parts, this is the place to go! Plus it is just fun to check out…read more I recently bought a 22 year old car who could use some replacement parts (cracked interior items, floor mats, etc). Thank goodness I found this place! There are three locations in the RVA area and you can check out which cars are on the lots via their website. You can even set up alerts to email you when certain cars are on the lot. Here's the scoop... You pay $1 to go on the lot and this covers you for all three locations. You pick your own parts unless you want o pay them to be removed. So bring tools! Thanks to CAP, my old car is feeling "new" and stylish!

I enjoy picking my own parts but to have them pull something big like an engine or transmission is…read moreworth it. I paid 100 bucks to have them rip it out of a ford and got the warranty in case it blows up (crossing my fingers it doesnt)