excellent customer service! great crew. everyone was extremely polite & professional! Highly…read morerecommend .

Worse service ever ! I dropped my car off for an 8am appointment to get brakes fixed all bay were…read moreempty and I call back by 2 to see how much longer and they didn't even start on my car yet 5 hours later ! Said they just got the parts for my car at 1 and the guy went on lunch break mind you I made this appointment a week ago so they should of had my parts for my appointment at 8am since they knew I was coming to get my brakes changed ... I just went and picked my car up because that was very unprofessional.. when I got there to pick my car up at 230 all bays were full of cars getting worked on that got there after me ! I don't understand how they have those part ready for those car appointments but not mine ... do not recommend at all no sense of time or having the proper tools/parts available even when they been given advance notice you were coming .. I can see if I just showed up and they had to squeeze me in but that's was not the case and when they didn't have the parts they could explained that and called me back to drop my car off when the parts got there it's not hard to have common courtesy especially to a paying customer.. any other shop would have called when they didn't have the parts or had the parts ready for my appointment .. this is just ridiculous

if I could give MORE stars I WOULD! Just yesterday afternoon Thanksgiving Holiday weekend) I was…read moreout of town, driving north on I-95 about 20 miles south of Richmond when I got dashboard msg warning me of engine overheating & to idle engine immediately! Close to my overnight destination, I managed to 'limp' car there after a couple cycling stops for engine to cool. at 81 years old I became veryworries & anxious about what to do! Once i found & contacted Malcolm, he agreed to come out right away - in the dark, and in freezing temperature to help me out. And INDEED he did! He was able to identify the problem, fix it, & do a couple tests to make sure. He was truly a GODSEND. And this guy KNOWS his stuff! His fee was reasonable & fair - a great value. I HIGHLY recommend him!!!

If you need an honest mechanic in town, you need to call Mr. Kweleme. My vehicle wasn't feeling…read morethe same after it was serviced. I had it looked at by three different mechanics in Richmond area. All gave me a list of things that needs replaced. Each one's list was different things to be replaced. None of their suggestions sounded right to me. After looking on Yelp I found Mr. Kweleme. Mr. Kweleme replaced two of my vehicle's spark plugs and changed the engine oil and it fixed the issue. I also asked his opinion on the other things mentioned by the previous mechanics, and except one thing, everything else that was told by other mechanics was not necessary. Mr. Kweleme confirmed those parts are in good condition and explained why he thinks they need no replacement. I think Mr. Kweleme is also charges resonably. Thank you Mr. Kweleme!

Lifesavers (literally) A little back story: I had brakes and…read morerotors put on by a different company a day before I visited NTB- Ironbridge. The morning after my wheels were making weird noise (clacking). By the time I left work I couldn't drive faster than 30mph without all of my tires shaking so bad I was terrified they were going to fly off my car. I called around and no one could see me (I live 35 minutes north of Ironbridge and I knew I couldn't drive 30mph back home (it would take forever) I went to express oil change down the street from them and they told me it was extra grease put on when the brakes were changed. I didn't believe that was the reason. FINALLY, NTB answered the phone and the manager (unfortunately I cannot remember her name) asked me to come in right at that moment. After looking at my car they realized the other company FORGOT to tighten my wheels back in and they were finger tightened... They quite literally saved my life. I felt relieved it was fixed but I also felt comfortable there and will be returning!

This is a company without any morals, they are complete scammers completely screwing up your car if…read moreyou don't accept them to do the work. Went in to get one front right tire was quoted two separate prices over the phone versus when I got there then somehow while putting on a front tire, they realize that my car needs rear brake pads. However told me that the light that is now on my car, can't be from them because all they did was put on a tire Common sense. Will tell you that if you're putting on a front tire that you would not know that they need rear brakes. Completely a scam company I would recommend you do business with somebody else even my tire light is still on what a joke

I have had the b worst experience with this repair shop. My neighbors advised not to go there…read morebecause of their experiences. I had no problems with there oil change department other their extremely expensive costs. I went there to have a specific mechanical problem they said the fix yet proceeded to repair and replace something that entirely diggerent. I will NEVER return to this auto repair shop and advise others to think before having their repairs there. Also note their reviews are in my findings only include positive reviews while seeing, in another fields,their bad reviews They seem to be primarily 2 stars This should be considered.

This is my second 5 star review of the day today. Pulled in…read morewith 3 cars in the bays (full) for an oil change. I was greeted in person in the parking lot. Positioned the truck at bay one and waited about 10 minutes before proceeding in. These guys know how to be professional and personable. They have a very good crew of associates. Efficiency is their specialty. I was on the road again in about 40 minutes total. I'll be back again and again. Well done.

I requested service on a 2010 Camry my son recently purchased. And about 5 days after purchase, the…read morecheck engine light came on. Took it to Patton's to have it diagnosed. I worked with Vince, a true professional at his job. He explained everything that needed to be done on the vehicle upfront. No mark ups, or pressure upselling. Just the facts. And I really appreciated that. He didn't do any work without asking if it was okay to move forward. He diligently worked with me on getting the vehicle repaired. And he even offered me advice on whether or not to get other repairs done. Which actually saved me money because of that advice. This repair shop is one of the best repair shops I've ever been to. They're transparent about everything. Their pricing is very reasonable. And they definitely don't over charge for things that aren't necessary. And they give you advice. Something that should help any single ladies that are scared of being taken advantage of while shopping for repairs. I would recommend this shop to anyone that is looking to get their vehicle repaired at reasonable prices. I will be taking all of my vehicles there when repairs are needed. I believe they won't disappoint you. My repairs were a fuel pump and a few vacuum leaks. For me, the price was fair because I know you have to remove the entire back seat to get to the fuel pump. And most people don't have the equipment to check for leaks. It takes time to diagnose. But anyway, hope this helps someone looking for a good auto repair shop.

Pattons has alway done an excellent job . They service 3 vehicles for me. They give honest answers…read moreand make excellent recommendations. Prices are competitive. They serviced my vehicles for the past 6-7 years.

I can't say enough good about the customer service at this location…read more Angel was professional, friendly, knowledgeable and efficient. She provided information on a rebate that was available. I arrived a little early for an appointment for a lifetime alignment. Although the team was busy, they took my car in early. When the car was ready, Angel explained the adjustments that were done and I was on my way.

See a lot of bad reviews. I don't know much about cars, so have to depend on "experts" for that. I…read morelike that I have lifetime realignment on the car and that I can take the car anywhere for alignment to keep warranties in effect. As for the human interaction, I've not had a problem with that. The folks I've dealt with have all been affable! The only issue I periodically have here is having a set appointment and waiting for we'll beyond that before they start the service.

I've had the Moyers team work on my cars for over 10 years. They have provided consistent excellent…read moreservice from the time I walked in. Mr. Moyers was recently able to point me in the direction of getting a new engine in my Hyundai Santa Fe when the diagnostic code showed a problem that was related to a manufacturer recall (this led to the Hyundai dealership taking care of everything on their end). That saved me so much money and I'll never forget the honesty and integrity I've experienced with working with the Moyers auto experts. I had them upgrade my AC system with a new compressor this month and it's working like a dream. Highly recommend them above any others!

I went to Moyers Automotive for my annual inspection and was very impressed with their service. I…read morewill definitely be going back for future car service.

I went here on the recommendation of a friend and these gentlemen were outstanding. I explained the…read moreissue I was having and they took the time to try and recreate the issue when driving the car. They also scanned the computer, lifted and checked the underneath, and checked specific parts I mentioned without making me feel dumb. They went above and beyond to help me and in the end only charged me a diagnostic. Amazing! Thank you for putting me at ease. I will be a returning customer.

During a road trip down the 95, I started hearing a scraping noise under my car. Even though it was…read morejust my splash shield and nothing to do with my transmission, Sean and his team were nice enough to squeeze us in to get it looked at and taken care of. In no time at all we were back on the road. Great shop, friendly folks, highly recommend!