Walk in a to a complete mess and very unorganized show room. Cords and boxes everywhere. Staff was…read morenot very attentive to say the least.

My back up camera wasn't working properly. Since Audio Image installed my radio I asked them for…read moresupport. A very polite and professional young man named Supreme assisted. He worked diligently to find the source of the issue. He solved the problem and was extremely polite. I definitely will return again when I need to make upgrades to my car. Thank God for for resourceful people.

This is my second visit for 2 different issues. I needed a new touchscreen for my 2013 Hyundai…read more These guys went above and beyond to find one. They still had problems but were relentlessly determined to resolve it. KUDOS!! The second issue was programming a new remote key fob which they did in mere seconds!! These guys are great! I highly recommend them. Steve Godlewski 1/4/26

I brought my vehicle to Audio Express to address an audio output issue. Following their initial…read morediagnosis, the amplifier and transmitter were replaced. A few days later, my left rear light stopped working. Assuming it was a simple bulb issue, I took the car to another auto shop. I was then informed that the problem was due to improperly reinstalled connecting clamps, which had been removed to access the amplifier during the prior service. I contacted Mike at Audio Express to explain the situation. He acknowledged the issue and assured me that I would be reimbursed for the cost of the repair. He stated he would coordinate with upper management and arrange for a reimbursement check. After several weeks without any update, I followed up and was told the matter was still pending. I continued to wait, but after more than three months and multiple attempts to get an update, I have neither received reimbursement nor any further communication. While mistakes can happen, the lack of follow-through and accountability in resolving this issue has been very disappointing.

Absolutely awesome service! I got my car stereo put in about a year ago and it's been flawless…read more When it finally had a little glitch and stopped working, I called to see what could be done. He told me to just stop by. ​When I arrived, he actually stepped away from the car he was currently working on to help me out. He diagnosed the issue, reset the stereo, and had me back on the road in about 15 minutes. He didn't charge me a dime. It's rare to find someone who is this quick, friendly, and completely backs up their work long after the installation. I really appreciate the amazing customer service!

He was amazing! Put a Car Play and backup camera in my fiancée's 2012 Chevrolet Silverado and it…read morelooks stock! Great professionalism and great service! We will use again if we are ever in need of audio services. I highly recommend.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.

I got a remote start on my 2012 Honda Civic and I love it! The Staff ( I forgot his name) was very…read morepolite and helpful. He did a great job at explaining and showing me how it worked. I liked that I could use my existing key and not just the fob I was given. Service was fast, friendly and a good value for the price I paid. I highly recommend!

I sincerely hope that anybody who decides to take their car to this shop does not have the…read moreexperience I did. They canceled my appointment at the last minute, rescheduled it. I was going on vacation and needed the car three days later. It was not done--in fact I don't think they started the work until two days after drop off. I told them that I would be out of town until Monday. I received a call on Saturday that I needed to pick the car up. It's a convertible --and when I arrived, it had been sitting out in the parking lot all day with the top off. I figured out why! The top no longer worked. Neither did the driver's side window. I did not figure these things out until I drove the car home. But that was only after dealing with the fact that the mechanic drove my car up on the sidewalk tearing my bumper skirt up. After listening to it crunch as I slowly backed it off, the three guys in the shop proceeded to harass me--telling me they'd just fix it, then telling me my car was a piece of junk. They did nothing! I had to call my insurance. I should have called the police. It took the shop owner over five days to call me. I have yet to be contacted by their insurance. After I took it back in for them to fix the windows and top, they said they couldn't do anything. I could take it to a dealer and pay to get it fixed and they'd cover it if they thought it was due to something they did. So avoid getting a lawyer--and just skip this shop! ****(added 7/29) I'll reply to Andy's response since I can't add to his comment. I'm sure this comment is NOT for me since he didn't contact ME about this. He doesn't really care if my car is repaired or works. He just wants a great review. I don't blame him. But maybe he should train his managers to deal with things when their mechanic wrecks customer's cars. As far as you the customer? I've learned some things. I would just be very careful dealing with car shops. Document everything when you drop it off--mileage, condition. Just like a rental. Andy makes it sound like I'm some kind of crazy woman. Well that's how his managers made me feel too when I complained that my car was up on the damn sidewalk. I should have called the police since I didn't have a witness there to see the condition of the car. I was alone-- and they knew it. Their insurance company sent me a check for $2000 even though the estimate to get the bumper that fits my car is well over $3000. And my top? Mercedes really doesn't know if it's the pump. They don't know. So it worked when I dropped it off. When I picked up my car, the bumper was wrecked, the top didn't work and the driver's side window didn't work. Nothing was said to me that they wouldn't touch the top before I picked it up. Ever. And yes, it did sit outside all day since 10:00 am with the top down. So it's all sketchy. I am now stuck with a car that I can't sell. I'm $1000 short to repair the bumper. So thank you Andy for your reply here on Yelp. As with other "no phone calls," I appreciate the NO follow up to see that I was taken care of. Go away. I know. Go away. I'm sure my convertible will sell right away with that wonderful $700 radio re-wire your shop did!

They recently did a repair (wheel bearings). Within a few hours, warning lights were coming on,…read morethe car would almost stall out. Took it to another shop, and Richmond Auto Clinic had left bolts off one side, plus the bolts and screws that were put back were all loose. I had to pay to have the entire job redone. I sent a copy of the bill to them, and also a letter requesting a refund of the botched work, and no response. I am going to have to take legal action. Stay away from them.

My car was making noise and bring to them and they say we need look and after one day day day they…read morecall and say they aready change oil and they bring 200 bill for oil change and they didn't ask me to change oil and no any permission and after that the officers fix the problem I am not recommended anyone bad service bad behavior and try to scam people.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Magnificent Mohamed and the team at Black Optix . They did a great job on my 2024 Toyota Prius . I…read moredropped my car off at 1 and it was ready a few hours later. Mohamed answered all the questions and concerns I had about which package to get. He was super responsive and helped make this process really easy . I will tell everyone I know about the customer service , quality of work and overall price.

Writing to express great appreciation for the fine service provided by Tracey Holloway. We were a…read morebit shell shocked after our car accident and Tracey went above and beyond to make our repair experience easy. This is a good business and she treated us with much compassion and kindness. The whole process was a breeze due to Tracey's work. Wish all businesses had a Tracey.