I've been bringing my 2023 Toyota here for routine service, but my last visit made me rethink that. At 45,000 miles, I was told I urgently needed two things: -a PCV valve replacement -an A/C vent/evaporator cleaning Both were presented as immediate concerns. After checking Toyota's actual maintenance schedule and speaking with two independent mechanics, it turns out neither service was urgent or required. A PCV valve on a nearly new Toyota doesn't need replacement at this mileage unless there are symptoms (there weren't), and the A/C cleaning is an optional deodorizing treatment. The part that bothered me wasn't the upsell itself, but the way it was framed: warm tone, urgent language, and the assumption that I wouldn't question it. Anyone coming here should double‑check recommendations against Toyota's maintenance schedule or an independent mechanic, because some of the urgent items I was given turned out to be optional. I'll still come here for basic maintenance, but I'll be double‑checking every recommendation going forward. read more

I had an overall positive experience shopping and ultimately purchasing a vehicle at Haley Toyota in Midlothian VA. My inquiry began online and I was contacted by a sales representative the next day. This dealership had a large inventory of the vehicle I was looking for which was a Toyota Tundra. There were many available in different trims with various options. I drove up last Tuesday and drove the one I was interested in and negotiated and got a good price. The pricing currently on all brands of trucks are a bit outrageous but, I bought one in the limited trim (mid-level) that had all the options I was looking for. The "out the door price" was a bit under than what I expected and I qualified for 1.9% financing. In today's economy that's a score. I was able to purchase the bed cover, step rails and tailgate inserts and all were installed by the dealership for free. The bed cover alone is a thousand dollar install. So that translated to more savings. The salesperson I dealt with as well as the business manager were professional and courteous. I inquired here because the Toyota dealerships near me in North Carolina had much smaller inventory and would not negotiate on pricing. What was on the window sticker was the price I was told. It was worth the two hour drive up and back on two separate days to purchase a vehicle I was looking for. read more

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Great service center, prices seem competitive to other service stations in the area. They know and understand the Toyota brand, which you don't always get with local service stations read more

Haley Toyota off Hull street is an excellent car repair center. They help in so many ways and I could not feel more safe with their assistance. Great location to keep your car working like it needs to. Thank you!!! read more

High-pressure sales tactics are back... Unfortunately. I contacted Haley Toyota in Midlothian, VA in March 2025. I texted the sales rep upfront to say that, "I really hate last-minute add-ons, upsells, or surprise fees." He seemed to understand. So, my wife and I visited. We found a car we both liked, and she agreed to buy it. Only after the purchase order was signed were we introduced to a new person we hadn't met before. We told her explicitly that we did not want any paid extended warranty. She said we had to listen to her warranty pitch anyway. She didn't say why. My wife and I found her sales tactics extremely high-pressure, offensive, and frustrating--so much so that we stepped outside and seriously discussed cancelling the entire sale. After discussing our frustration for a few minutes, we decided to still buy the car. But we declined the extended warranty, as planned. The sales representative insisted that we sign a document declining warranty coverage, though she described it as "forfeiting" coverage. This felt manipulative to us. Instead feeling the joy and excitement of buying a car, this high pressure sales experience left us feeling frustrated and stressed. We no longer trust Haley Toyota, and don't plan to ever return there for sales or service. Next time we shop for a car, we'll plan to take these 2 practical steps to defeat high-pressure sales pitches: ~ First, we'll call the sales rep in advance, and ask them to confirm that they will show us full details, with prices, in writing, on extended warranties and all other upsells before we sign any agreement. If they can't or won't do this, we'll shop elsewhere. ~ Second, we won't sign any document declining or forfeiting products we don't want to purchase. We felt manipulated by having to sign something for a product we didn't want to buy. If you use these same steps, we hope your next car-buying experience will be better than the one we had at Haley Toyota. read more

They appraised my car over the Kelly bluebook value of my trade-in. I was able to see a car salesman quickly. I didn't feel pressured into anything. My sales person answered all my questions and I feel like I got an amazing deal on my car. The bathroom was clean and had great snacks but the wait was over an hour long to see a finance specialist to sign the paperwork other than that I would recommend this dealership location read more

Best auto purchase ever, and it wasn't even mine! My son needed to replace his truck - a Ford - that was giving him recurring problems. I said I would help. We've known Rick Westbrook, the Manager at Haley Used cars on Midlothian TP, for years. He and a salesman, Nick Turner, took extrodinary care of my son. They helped him with the truck he chose and gave him great value for his truck. The finance manager, Ron, was also, extremely nice and helpful. Huge shout-out to all these gentlemen and Haley for nurturing this kind of attitude and service. Highly recommend. read more

Haley toyota on hull st/288 is the absolute worst! They treat their customers so terribly! I've never been treated so unfairly by a dealership! They make any excuse just to not wanting to service your car and blame you for things you or your family didn't do! Childish behavior! Go to a different dealership! It's not worth the hassle or stress! read more

Service Dept; I had an appt for a recall issue and an oil change. The wait I was told would be an "hour-ish" by the service advisor. He advised he'd be sure to let me know if it would be any longer. He also asked if I was aware I missed my state inspection 3 months ago and offered one free of charge which I accepted. I received a text shortly after settling into the wait room that further communication would be by text so I headed outside to wait. Within 45 minutes the S.A approached me as I was sitting in the gazebo (WAIT; I was expecting text updates as messaged) and the first words out of his mouth were "I don't want to scare you especially about the battery"..... and proceeded to give me a laundry list of repairs estimate totaling nearly $1,000 before asking "you want me to get this scheduled now"? I mentioned I did not have availability for extra repairs today and furthermore I would have to think about it. He added my car battery was at 50% and could die on me by the time I went to WALMART across the street (seriously?......). He also mentioned the other big ticket item which were brakes and tried a scare tactic on me there too before stating "I will give you 10 minutes to think" and left. I had a very uncomfortable feeling and within a few minutes headed over to the service desk realizing he did not even mention if my car PASSED or FAILED inspection and asked him and he said yes; it passed. He had been tied up with another customer and when a female service attendant offered to help me, I gratefully headed over to her only to have him call me over (UGH). I told him I was ready to check out and he told me my car was not even ready for another 10 minutes. Apparently, I am assuming he was under the impression that I would jump at the gravity of this most serious situation as his countenance warranted and my car was not assembled back together completely. I went back to wait and wait and wait. After 25 minutes, I headed back to the service counter and he was not there but the female was and I saw she was also the person in charge. I asked again if the vehicle passed and she confirmed it had and checked me out. NEVER AGAIN! read more

WOW! I do not like to give bad reviews EVER. I have left this place alone previously because I have a husband smart enough to not fall for this crap. HOWEVER, every year we go in for a state inspection & they say we need to spend about $2,000 on things that have NOTHING to do with a state inspection! We decided to go to another place this year & passed with NO ISSUES. Hayley Toyota reported us to Car Fax that we never had an oil change because we didn't do it through them!! (WHAT??!!) I know my elderly parents would do whatever to stay safe & pay for whatever they were told by these ABSOLUTE SCAMMERS. How many people are being scammed by them?? Do NOT TRUST THESE PEOPLE! read more

Service department staff's communication and updates are not clear nor concise answers provided with an ambivalent attitude. if this is their service representatives - makes one wonder about the type of job do they really perform for the included maintenance? Will be cancelling service contract and extended warranty. read more

About five minutes after submitting my intention to sell my vehicle to KBB, I received a text message from Shannon at Haley Toyota. At every step of the way, she set me up for success by ensuring I was prepared to efficiently sell my car, knew where to arrive, and that I was comfortable while waiting for the appraiser to complete their review. Even after I left, Shannon messaged me to thank me and to offer future support. This was not an experience I expected and I guarantee I'll give her a call when I'm back in the market for my next vehicle. Thanks Shannon!! read more

Had a very good conversation with Shayna today . She was outstanding and good to talk to. Glad thing are in a good place. Thanks Shayna! read more

Great dealership. Always great service on my 2019 Highlander that I traded for a 2021 Highlander. Our sales person was David Brantley and he rates 5 stars+. He is respectful and very knowledgeable. He explained every step of the process and answered all of our questions. Never did we feel pressured. This whole process was very efficient and we did not have to spend all day at the dealership. If you're looking to buy a car, find David! read more

I had a great experience buying a new Highlander today at Haley. Tori and Darryl were a big help and made it easy for me to find exactly what I wanted and give me a great deal. read more

Haley Toyota put brakes on my 2013 tundra after leaving the dealership I received a call that the advisor was talking with tech and wasn't sure if he had tightened the brakes and offered to send someone to my house. I drove back to dealership and sure enough they hadn't been I would assume DANGEROUS! No price break or apology! After awhile there was a noise in my wheel like a click. I took to discount tire to check for a nail,when they found brake pads moving around. I take back to Toyota and app 3.5 to 4 hour wait it was fixed? WRONG so I take to another dealer and low and behold the pads were moving around in the wheel,so I took back to Haley and tech figured the rattle clips had not been installed. Why didn't the original tech find the problem? After spending multiple hours at dealership I was expecting a little refund from a 800.00 brake job! They said they were gonna call me! No phone call yet. Other dealership said they would've comped the whole job,however I don't expect that but dangerous conditions and my gas and time certainly if they wanted my business they would try to make me happy and feel like they wanted me as a customer! For now I guess I need to find another Toyota dealership!! Larry D read more

I recently wrote a review that was posted under the wrong Haley Toyota dealership. I was mistaken when I wrote it for the Midlothian dealership on 3600 Lonas Parkway. I have not ever dealt with them and would like to correct my mistake. My complaint is for the dealership located at 8301 Midlothian turnpike. I apologize for the confusion , but I stand by every word of my previous review. Life happens and I understand that but all I ask is that people own there mistakes and not up sell, dismiss or make no attempt to make corrections! Think twice before going there. read more