The service is impeccable. The quality of work is phenomenal. And when they give you a quote, they…read moremean it there are no extra charges unless they legitimately find something wrong. It is a veteran owned business. The owner is absolutely a wonderful human being. Thank you sir for your service and taking care of my family's cars.

Performed a 4 wheel alignment while I waited with no appointment. Reasonable, up-front pricing…read morewith fast service. Ho hassle, professional staff with no upsetting of additional services. Overall, great experience!

LOVE THIS LOCATION FOR EFFICIENCY AND GREAT SERVICE! I visited for a significantly overdue oil…read morechange. Apparently the last time was November 2025, yikes. Good thing it didn't negatively impact anything this time. My car was serviced by Chris, Josue, Eric, and Tony. They did safety checks for brakes, lights and turn signals. They advised I needed a new air filter which was the same recommendation last time however they don't have it in stock which was the same issue last time as well. Overall, quick, easy and a good service experience. I would definitely return for the convenience!

On 1/9/2026, at around 1:40pm ET, I had one of the *single worst customer service encounters at in…read moremy 55 years alive* The manager of the store, Joshua , who was the tech we interacted with was rude and unprofessional, to such a degree that I hope his area manager will investigate how he treats other customers and his colleagues. Here's what happened, as objectively as I can describe it: My 20 year old daughter and I arrived at this Valvoline location to get her an oil change before she heard back to school. She was driving and I was the passenger. I had purchased a Groupon for the oil change and didn't realize that the Groupon was potentially location specific (the voucher had an address for a location in Hampton VA included on it). I had saved the voucher to my Google wallet, and when Joshua tried to scan it, it didn't work. He immediately started telling his team to stop their work. I looked at him and said "Can you give me a minute?" That is literally all I said.My tone was normal, neither rude or confrontational. I just wanted to see if I could figure out what was going on with the Groupon. In the blink of an eye, Joshua turns to the employee in front of the vehiclenand tells them to close the hood, as we won't be getting an oil change. In disbelief, I started saying, loudly, "Are you serious? I literally said 'can you give me a minute?' that's all I said!!" Joshua replied with " you're being rude, you won't be getting an oil change here today". I replied with "You have no idea the lengths I will go to to hold a grudge." And I mean that. This review is just the first step in the personal campaign I will now pursue to see Joshua relieved of his duties as a manager at Valvoline, as he clearly isn't well suited for dealing with customers. Epilogue: After leaving this Valvoline, we drove down Midlothian turnpike to their location on Midlothian turnpike across from Chesterfield Town center. I explained to the tech there that we have a Groupon and explained the address issue on the voucher that I described above. He said he would be happy to help us see if we can figure it out. He tried scanning the voucher saved to my Google wallet and it didn't work, which wasn't a surprise. He said "It's just coming up as zeroes" which made me realize maybe it's a Google wallet issue -- so I opened the Groupon app, pulled up the voucher in it, and it worked fine ( with the store address not being an issue at all). If Joshua has just given me the ONE MINUTE I requested to try pulling up the voucher in the Groupon app, there wouldn't have been any problem at all. Joshua- I hope you see this. And the review I'm going to leave on Google. And the letter I'm going to send to Valvoline corporate. I have been a very happy customer of Valvoline for many years, at many locations. YOU shouldn't be representing their business, and I have a hunch that if today is an indication of how you treat customers, you won't be for very long. Services Oil change

5 ***** They can do a lot more than just an oil change inspection. Trust them to do any repairs…read morethat your dealer will do. They will not gouge you with any unnecessary needed services. Trust Latham and his team a top-notch job a very timely basis and competitively priced also great to support your service ststion.

Friendly staff, and very efficiently run. They seem very honest, but might try to "up sell" you…read morewhile you're having other work done on your car... like they did to me and two other customers who were in when I was there. To be clear... they did the work correctly on my car, but it really wasn't as urgent as they suggested and there were other services that should have been done at the same time, but they didn't mention those.

New location off Hull St near the new BJs. Went by after work on Friday around 4:15 to get a…read moretransmission flush done which was recommended by my dealership. I had gotten a coupon in the mail so the price was significantly better than the dealership and no appointment needed. The mechanic walked me through everything and explained what he was doing. Liked how he didn't speak down to me as a female. The service was completed and I was on my way home 20 mins later. You can't beat it!

I've taken my Audi and Ram truck here for my oil change for the past year or so and every time the…read morecrew is great they are transparent and won't try and screw you over. Special shout out the gene and Shawn they alway are super helpful

Been to this location 3 times so far, and I have been extremely satisfied each time. The crew is…read morealways welcoming, friendly & efficient. Today's visit was surprisingly busy but was still able to get out of there in a reasonable amount of time. The crew that's listed in the picture is the dream team! I would recommend this place to anyone looking for a quick, reliable & good valued oil change/maintenance pit stop.

We were immediately led into a bay; you stay in your car during the change. There are multiple…read morechoices of oil; radiator flush offered, coolant topped off. Very nice people, clean shop.

Always great experience and service! I've been dealing with the store 22 years. Always good. I know…read moreenough about engines and cars to recommend this location.

I made an 11AM appointment for tires and an oil change on a business pickup truck. I was told the…read moreservice would take around an hour wait time. So, I scheduled the work and planned to take lunch while waiting on the truck. I confirmed with the gentleman that checked me in at just before 11AM that it would be about an hour and his exact reply was "Yes, about that". I gave him my cell phone and told him I was going to walk up the road. I walked a few blocks to a spot to eat and returned at noon to find that the truck had not moved since I parked it. The young lady said she would check on it and confirmed that I had an 11AM appointment and said they would get to it ASAP. I waited a couple of minutes and noticed that the truck still had not moved. I then asked for my key and left. I never received and apology or any other response, other than my truck was up front with the key in it. I am a small business owner, and like most people, I don't have time to be jerked around. I will happily pay more somewhere else to someone who values my business and time.

I am so happy that a frIend recommend that I take my daughters Hyundai to Christian Brothers. Her…read moredrivers door handle had broken off and I called two dealerships and neither one could get her in for 3 weeks! I ordered the part from the dealership and Christian Brothers fixed it right away. I was a bit anxious since the part had to be ordered and then go to a body shop to paint and Ashley from CB was extremely patient with me and made sure they received the part from Hyundai and even called me the morning of my appointment to make sure I ordered all the parts for the repair. The mechanic Judson was very thorough; even the handle went on he wanted to make sure it was on tight and took the entire door off to reinforce it. I am so pleased with CB that I think my daughter should bring her car their for any maintenance and repairs and forget about the Hyundai Dealership. Also I thought their prices were very fair. Ashely was so kind to offer me water and gave me a rose when I paid. How nice is that?

They have an amazing group of people helping every customer in the lobby. I had seen they had…read moregreat reviews on here and I'm glad I chose to bring my car here. Follow up calls and notes in the mail from your mechanic is not the norm and a welcomed difference!

This is an example of great customer service. Our car had begun to rattle when started and at low…read morespeeds. We needed someone to check the undercarriage and my husband took it here. They immediately took the car, climbed under, then diagnosed and fixed it in minutes. The heat shield had come loose and was pushed against the muffler. I was shocked at how fast he returned, figured it meant no one could our would do it. Instead, it was done and at no cost. Thanks, everyone! You are great.

Faithfully came to this location for convenience until I had an issue with my skid plate. Brought…read moreit back to rectify the situation however Josh the manager and Shawn an associate were highly unprofessional. I've yet to hear back from them or their corporate head quarters. Won't be back to this location again.

Finding tires at an APPROPRIATE price around Richmond is like trying to find Malaysia Airlines…read moreFlight 370. It's easier finding your car keys and the remote control. Heck, I think finding NEMO was easier! Also, next month (March 2018) marks FOUR YEARS and they still haven't found that airplane. I, on the other hand, have found my new tire guy. I spoke with Gary Allen himself and he showed me the way. Allen Tire is a Good Year brand shop, so if that's your brand, he's your man. I ended up going to GoodYear.com and the chat window specialist ended up price matching the tire for me. I paid for my entire order online and was sent on my merry way. About thirty minutes later I got a phone call pushing UP my appointment. Well that was music to my ears. We ended up dropping the car off at 5:45pm (15 minutes before closing) and at 8:20am the next morning the car was done. How you like them apples? YELP is very harsh on auto shops so to see this place hold a four star rating is a good sign. You can certainly count me as a very satisfied customer.

Appointment was made within a few days, and the process was easy. Their service was excellent and…read morethey checked the tire pressure in all of the tires. There did not appear to be much of a waiting room. The Allen Tire sign should be more prominent. The Goodyear sign is bigger. They have ample parking and will provide shuttle service within a reasonable radius. Personnel are professional and personable.

I've always felt prioritized and well taken care of at this shop. I've been here for routine oil…read morechanges and state inspections, but also deeper work involving a lot of manual labor and parts. Wayne and his team are consistently communicative, my vehicle has continued to run well, and I feel that I can trust I'm getting the right information from them. All of this makes coming back for more business worth it for me, and this feels somewhat rare for an auto shop.

Fast and efficient! Be sure to schedule an appointment instead of driving in. Scheduled…read moreappointments get priority! The staff was friendly and quick to complete my oil change and inspection. I needed a few bulbs replaced- which they did for free. Great place!